UCCX 8 - Custom Stored Procedure Not Functioning

Hello,
We're trying to modify one of the agent summary reports in UCCX 8. We want the outbound report to only show numbers that were external calls. (Longer than 4 digits.) We copied and modified the existing stored procedure and it seems to run ok until we try to use it in the historical reporter. HR reports that the stored procedure cannot be found. We've followed what documentation we could find about adding one but can't get it working. We've been using ASG Server Studio to access the database. We opened a TAC case but haven't gotten anywhere. Here's the detail we gave them.
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mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
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mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
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mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
I have created a stored procedure on the informix DB for UCCX 8. i have
been following the Historical reporting admin guide. the SP runs fine when i use ASG
server studio. when i try to use crystal reports to access the SP i get "Failed to
retrieve data from the database. Details: ADO Error code 0x80004005 Source: Microsoft OLE
DB Provider for ODBC Drivers Description: [Informix][Informix ODBC Driver][Informix]
Routine (sp_agent_call_summar_nointernal) can not be resolved. SQL State:S1000"
if i use a standard procedure Crystal Reports works fine.
i have the uccxHrUserRole assigned to the procedure so i do not understand why i cannot
run the SP.
Any ideas, we really need to get this working.
Thanks!

Hi
1) There are an impressive number of bugs in early 8.0 versions; on the initial release permissions were incorrect for the existing SPs so the uccxHrUser couldn't run them. You could copy them, so had to copy them and run the copies.. tedious.
If you are on a working version, the other gotcha is that you need to specify them fully-qualified - so sp-test would be db_cra.dbo.sp_test
Also note that the SPs are randomly split between 'functions' and 'procedures' (there may be a pattern, but I can't work it). Both are similar, but there is a field in the DB that marks a proc as a fucntion or a procedure - the informix Squirrel SQL plugin doesn't work well with this and just shows the ones marked as 'procedures'. I've had better luck with RazorSQL and have recently played with the free IBM Data Studio which I think also displayed them all.
2) You can't edit the permissions of existing ones, but you can add new ones and since you (well, uccxHrUser) is the owner you can set permissions on those. Try using RazorSQL or AGS Server Studio (which is better, but $$$) to add new procs.
Aaron
Please ratre helpful posts..

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Stored procedures not working after migrating from 8i to 10g

The Oracle stored procedures are generating an error following upgrading a ColdFusion web application from Oracle8i to 10g release 2.
"Error","jrpp-102","05/28/08","13:35:09","insite","Error Executing Database Query.[Macromedia][Oracle JDBC Driver][Oracle]ORA-06550: line 1, column 7: PLS-00306: wrong number or types of arguments in call to 'S_DEFAULT_LETTER_SETTING' ORA-06550: line 1, column 7: PL/SQL: Statement ignored The specific sequence of files included or processed is: new_letter.cfm, line: 63 "
I've been looking at this for about 3 days with a colleague in the office. We can resolve this be recreating the stored procedure with a new name (e.g. adding the suffix "_v2"). Its not really practical for us to do this throughout the system. Anyone know what the root cause might be?
I'm currently connecting to Oracle10g using SQLTools and Oracle8 client. I've yet to upgrade to Oracle10 client.
I've tried selecting all the stored procedures and re-compiling them but it appeared to make no difference.

The Oracle stored procedures are generating an error following upgrading a ColdFusion web application from Oracle8i to 10g release 2.
"Error","jrpp-102","05/28/08","13:35:09","insite","Error Executing Database Query.[Macromedia][Oracle JDBC Driver][Oracle]ORA-06550: line 1, column 7: PLS-00306: wrong number or types of arguments in call to 'S_DEFAULT_LETTER_SETTING' ORA-06550: line 1, column 7: PL/SQL: Statement ignored The specific sequence of files included or processed is: new_letter.cfm, line: 63 "
I've been looking at this for about 3 days with a colleague in the office. We can resolve this be recreating the stored procedure with a new name (e.g. adding the suffix "_v2"). Its not really practical for us to do this throughout the system. Anyone know what the root cause might be?
I'm currently connecting to Oracle10g using SQLTools and Oracle8 client. I've yet to upgrade to Oracle10 client.
I've tried selecting all the stored procedures and re-compiling them but it appeared to make no difference.

UCCX 8 - Custom Stored Procedure Not Functioning

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