UCCX 9.0.2 DB Get step in CCX Editor will not save Field Selection Values. DB Read Working

Question

Good Evening All!
I've got a strange one for you (strange to me at least). I'm building a script that does an MS SQL database dip. I have configured the DB Read step with a query that returns entries from a single table and in the "Success" Label area I have put a DB Get function. I see the data source from DB Read in the General tab and select it, that part behaves correctly. I then go the Field Selection tab and add a value (or values) (see screen shot). This would appear to work correctly. I then do an apply but nothing gets set in the DB Get function. What am I doing wrong? I'm willing to be its something simple. Any guidance you all can provide would be greatly appreciated.
Many Thanks!
Justin

Answer 1

Hi,
it's kind of hard to see as we don't see your configured data sources. Anyway, did you try reactive debugging? I recommend you insert Annotation steps so when you actually execute the script step by step, you see what the DB GET step returns and what exit it takes. Like this:
This way you will be able to see what's wrong and also the value of sAgentID.
One more thing: it's always recommended to use the DB Release step once you finish your database operations. It basically tells UCCX that it can return the database connection to the pool so it may be available for another thread. Like this:
G.