HT1414 I am following instructions of ATT to unlock my out of contract phone but get a warning that firmware will not be restored?

I am following instructions of ATT to unlock my out of contract phone but get a warning that firmware will not be restored.

I am following instructions of ATT to unlock my out of contract phone but get a warning that firmware will not be restored.

Similar Messages

  • HT1414 i have tried to restore but it tells me to turn off find my phone but the problem is that I can not open the phone as I do not  have a pass word to open it

    I can not open my phone after down loading latest down load it asks me to turn off find my phone but can not open phone to do so?

    Answer to this question: https://discussions.apple.com/message/22350503#22350503

  • I ordered my new S5 online and after following the steps outlined in exact order, my old phone no longer works and the S5 will not authenticate.  Now I have no phone and I am becoming frustrating.

    I ordered my new S5 online and after following the steps outlined in exact order, my old phone no longer works and the S5 will not authenticate.  Now I have no phone and I am becoming frustrating.
    It downloaded all my contacts, photo's with no problem.  I called the number they gave me from my old phone and then turned it off.  I then put the sim card in and charged the phone.  I followed all the setup steps and no I cannot send any text or make any phone calls.  I get a message that they cannot authenticate my phone to dial #8899 but get the same message.

        Hello Notahappycamper1962
    Let's get that S5 up and running! I want you to love the S5! Is the old device powered off? What zip code are you in?
    I look forward to hearing from you and getting this addressed.
    JoeL_VZW
    Follow us on Twitter @VZWSupport

  • HT201263 All of these steps were followed corectly. But a warning popped up and said that it could not be restored because it is locked with a pascode, and it said we must enter a pascode before we can use it with itunes. What should I do?

    All of these steps were followed corectly. But a warning popped up and said that it could not be restored because it is locked with a pascode, and it said we must enter a pascode before we can use it with itunes. What should I do?

    Place the iPod in Recovery Mode and restore via iTunes.
    iOS: Wrong passcode results in red disabled screen
    If not successful, try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • HT1923 I cannot install the latest version of itunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall.  This has left me with no itunes .  Help please

    I cannot install the latest version of iTunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall.  This has left me with no iTunes and the new version will not install until I can uninstall all the old components.  Help please

    You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
    tt2

  • HT1212 I followed all directions to restore my ipod (because I forgot password) but get a warning from Itunes that says "ipod could not be restored because this device isn't eligible for the requested rebuild. What do I do to unlock my ipod touch 4 g

    I followed all directions to restore my ipod (because I forgot password) but get a warning from Itunes that says "ipod could not be restored because this device isn't eligible for the requested rebuild. What do I do to unlock my ipod touch 4 g

    iOS: Restore error 3194 or 'This device isn't eligible for the requested build'

  • TS4268 After following instructs from apple to set up iPhone as new phone can I re-sync with my iTunes to get all my contacts back

    after the new IOS 7 update, my 4s would not activate facetime or imessage. I called apple and walk thru a simple reset. waited 24 hours and still no activation. I followed Apple's online trouble shoot and reset phone and set up as a new phone. Can I now re-sync with my itunes to get back all my lost contacts, notes, music,  etc etc?
    Thank you

    usually when you set up as a new phone it will ask you in the options if you would like to restore from last back-up, what i would do is, start again by deleting everything and setting it up as a new iphone again and after that on your iphone it will go through steps of setting it up again such as 'enable my location' and so on. when it comes up on the last option 'back up from last back-up' press the option you would like and then on your computer while having it plugged in go on prefrences on the itunes tab at the top, and click backing up and it will show you your recently backed up files, click okay after pressing the option you would like on your phone,,, this will only work with ios5.

  • Trying to restore iphone 5 as my phone just has 'searching' in top left corner. Phone will not complete restore and keeps having an error code '1669' have followed all the updating instructions for the computer

    My phone has stopped receiving a carrier or 3G signal from EE. Have decided to try and restore phone to factory settings, but it wouldn't let me unregister from iCloud - so I then followed advice on this forum which said to restore the phone using iTunes. The phone now keeps getting to a certain point in the restore and then error code '1669' appears. I have tried to restore on many occasions now and still nothing. I have followed all the steps, i.e. updated itunes, computer still no joy - can anybody help. Thanks

    The quoted error appears related to Security Software on your computer
    http://support.apple.com/kb/TS3694#1669
    Follow steps as outlined, If still no joy it could be a hardware malfunction.
    Please Fix up an appointment at the Genius Bar.

  • HT1414 I have an ITouch about a year old that has never been used. When trying to sync with Itunes, get message: The IPod ITouch could not be restored. An unknown error occurred (-1). I have tried 2 different computers with same result. IPod was reset def

    Itouch was reset to factory defaults. Have tried ideas listed in ITunes help. Any ideas?

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    The" may need service' meand there is a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • While loading the update, 4.0.1, I'm asked to format my disk, followed by a warning that formatting will lose all the files. WTF?

    It asks me to format my disk, then warns me to fear formatting my disk. Tell me why I need to format my disk and why I won't lose everything on it? THIS IS ABOUT DOWNLOADING THE NEW UPDATE, NOT ABOUT OPERATING THE PROGRAM!

    This is from the automatic update system? That's really strange. (Maybe you last downloaded to a CD drive or something??)
    If you are coming from 3.6.17 to 4.0.1, go ahead and download from the source:
    http://www.mozilla.com/
    Before installing, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
    And definitely don't format anything.

  • I'm trying yo sync my phone but my device is not listed in iTunes. I've followed all of the suggestions in Apple support but when I plug it in to my computer a warning that my Apple Mobile Device is not tuned on. Please help.

    I'm trying to sync my phone but for some odd reason it's not listed in devices in iTunes. I've followed all of Apple Support recomendations to no avail. Could it be a new security app I imnstalled today. Please help and thanks in advance.
    LyndafromOttawa

    If you still cannot restart it, check this Apple support document, http://support.apple.com/kb/TS1567 if that doesn't work, then you may need to uninstall iTunes and reinstall it. Follow the instructions in this support document to remove them from Windows XP http://support.apple.com/kb/HT1925

  • TS2570 Still cant access my computer, followed instructions to perform a safe boot and last line of script it shows: BootCacheControl: Unable to open /Var/db/BootCache.playlist:2 No such file or directory. Any idea?

    Brand new Mac Book Pro
    Purchased in Mexico's Department store Liverpool on June 20th 2012
    Purchased Memory upgade to 8Gb, on june 27th, at Apple Store Memorial City, Houston
    Upgraded memory from 4Gb to 8Gb on June 28th.
    Tried to write on my external HD (previously written on a windows based PC) with no success.
    Upon reccomendation from a Mac assistant, copied all my external HD contents into my Mac Hard drive.
    Then formatted my external HD and copied back all my information to it.
    deleted all the  information from my MacBook Pro HD.
    Attempted to repeat the same operation with another external HD, but got a message saying there was not enough epace on the computer HD (even though I have a 750Gb Hard Drive.
    Looked in the trash bin and there it was, all the information previously deleted..
    Could not empty the trash bin, although I got a message asking me to safely delete all the information from the trash bin,
    Could not get enough space released, after several attpempts the trash bin was finally emptied.
    All happy getting acquainted with my new MacBook Pro. Two days later, got a gray screen and not able to start the computer.
    Looking in to Mac support I found article http://support.apple.com/kb/TS2570 and followed instructions to perform a safe boot:
    "Perform a Safe Boot
    Simply performing the Safe Boot may resolve this issue.
    Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
    Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to
    see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).
    Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.
    The following is the script that appears on the screen upon safe boot. and halt after the last line.
    AppleACPICPU:Processor Id=6 LocalAplicId=255 Disabled
    AppleACPICPU:Processor Id=7 LocalAplicId=255 Disabled
    AppleACPICPU:Processor Id=8 LocalAplicId=255 Disabled
    calling mpo_policy_init for TMSafetyNet
    Security policy loaded: Safety net for Time Machine (TMSafetyNet)
    calling mpo_policy_init for Sandbox
    Security policy loaded: Seatbelt sandbox policy (Sandbox)
    calling mpo_policy_init for Quarantine
    Security policy loaded: Quarantine Policy (Quarantine)
    Copyright (c) 1982, 1986, 1989, 1991, 1993
            The Regents of the University of California. All Rights Reserved.
    MAC Framework Succesfully initializad
    using 16384 buffer headers and 10240 cluster IO buffer headers
    IOAPIC: Version 0x20 Vextors 64:87
    ACPI: System State [SO S3 S4 S5] (S3)
    PFM64 (36cpu) 0xf10000000, 0xf0000000
    Aplconsole relocated to 0xf1000000
    PCI configuration changed (bridge=16 device=4 cardbus=0)
    [ PCI configuration end, bridges 12 devices 16 ]
    Firewire (OHCI) Lucent ID 5901 built-in now active, GUID 3c0754fffe9b2aa2; max speed s800.
    Pthread support ABORTS when sync kernel primitives misused
    com.apple.AppleFSCompressionTypeZlib kmod start
    com.apple.AppleFSCompressionTypeDataless kmod start
    com.apple.AppleFSCompressionTypeZlib load succeeded
    com.apple.AppleFSCompressionTypeDateless load succeeded
    AppleIntelCPUPowerManagementClient: ready
    BTCOEXIST off
    wl0: Broadcom BCM4331 802.11 Wireless controller
    5.100.98.75
    AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitializad
    rooting via boot-uuid from /chosen: 6E918706-FC0D-37460-A3A0-6268A51DF93B
    Waiting on <dict ID="0"><key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
    Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleAPIPCI/SATA@1F,2/AppleIntelPchSe riesAHCI/PRT0@0/AOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlock
    storageevice /IoBlockStorageDriver/TOSHIBA MK7559GSXF Media/IOGUIDPartit
    BSD root: disk0s2, major 14, minor 2
    Kernel is LP64
    com.apple.launchd 1   com.apple.launchd 1   *** launchd[1] has started up. ***
    com.apple.launchd 1   com.apple.launchd 1   *** Verbose boot, will log to /dev/console. ***
    Running fsck on the boot volume...
    ** /dev/rdisk0s2 (NO WRITE)
    ** Root file system
       Executing FSCK_HFS (version diskdev_cmds-540.1~25).
    BootCacheControl: UNable to open /Var/db/BootCache.playlist:2 No such file or directory
    launchctl:Dubious permissions on file (skipping): /Library/LaunchDaemons
    launchctl:Dubious permissions on file (skipping): /System/Library/LaunchDaemons
    Any help or suggestions on what to do next would be welcomed.
    I am in the middle of the Atlantick, stuck with a brand new, non working Apple MacBook Pro.
    Best regards
    Sergio Ramos

    Reinstalling MacOS does NOT fix the problem for me.  I'm still searching a solution !
    Bernard

  • Firefox won't open. I followed instructions in help. I closed Firefox via Task Manager, processeRestarted my comp. It still won't work. (as a test I ran Explorer to see if that would work. It does.) What can I do to get Firefox working properly?

    These are the help suggestions from Firefox Help that I followed:
    Firefox will not start and no error message is shown
    Another program may be preventing Firefox from starting. Restart your computer to end all running programs then try starting Firefox again. If Firefox still does not start or if the problem returns, the other suggestions listed below can help you fix the problem.
    An extension prevented Firefox from closing properly
    Sometimes your previous Firefox session did not close properly and this prevents you from restarting Firefox. Norton IPS, Norton Toolbar, and Skype 4.0 are all known to prevent Firefox from closing properly. Firefox is still running, but no windows are open.
    note: TO MY KNOWLEDGE I DON'T HAVE NORTON
    1. Right-click on an empty spot in the Windows task bar and select Task Manager (or press Ctrl+Shift+Esc).
    Note: On newer versions of Windows (XP, Vista, 7) the combination Ctrl+Alt+Del opens Task Manager as well.
    notron360sucks-taksmanager.png
    2. When the Windows Task Manager opens, select the Processes tab.
    TaskManagerProcesses.png
    3. Select the entry for firefox.exe (press F on the keyboard to find it) and click End Process.
    4. Click Yes in the "Task Manager Warning" dialog that appears.
    TaskMgrWarning.PNG
    5. Repeat the above steps to end any additional firefox.exe processes, if more than one entry is found, then exit the Windows Task Manager.
    6. Start Firefox normally. NOTE: THIS IS WHAT DOESN'T WORK AFTER CLOSING THE PROCESS IN TASK MANAGER AND RESTARTING THE COMPUTER...THEREFORE I COULDN'T DO THE REST OF THE INSTRUCTIONS
    7. At the top of the Firefox window, click on the Tools menu, and select Add-ons.
    8. Select the Extensions panel.
    9. (If it is listed) Select Norton IPS and click Disable.
    10. (If it is listed) Select Norton Toolbar and click Disable.
    11. (If it is listed) Select Skype 4.0 and click Disable.
    12. Click on Restart Firefox.
    ADDITIONAL NOTE: BEFORE THIS PROBLEM STARTED TODAY I WAS ON THE WEB LOOKING UP A PHONE NUMBER = THERE WAS SOME WEIRD JAVA ERROR MESSAGE SO i DIDN'T DOWNLOAD THE PAGE AND EXITED. SOMETIME LATER IS WHEN FIREFOX NO LONGER WORKED.

    Hi mcclausky, you may need to manually remove a policy setting from the registry. You also should scan for malware that might have created this problem.
    This article lists scanning and cleaning tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
    To check your Windows registry for policy settings that might affect Firefox or other programs, I suggest consulting a Windows forum or Microsoft's forums. For example:
    * http://windowssecrets.com/forums/
    * [http://answers.microsoft.com/en-us/windows/forum/windows_8-system/this-operation-has-been-cancelled-due-to/9677848e-072d-4206-87f4-9da9284d6151 This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. - Microsoft Community]
    * [http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/restrictions-this-operation-has-been-cancelled-due/8af1d0cd-8fbd-4223-9396-86d7497bb275 Restrictions. This operation has been cancelled due to to restrictions in effect on this computer.Please contact your system administrator. - Microsoft Community]

  • TS3704 Trying to delete I Tunes because of missing MSVCR80.dll followed instructions from Apple to delete - Apple Mobile Device support keeps coming up its being used I have gone to program files deleted what I can from folder but left with 3 files

    I have been getting the MSVCR80.dll missing message.
    Been on the Apple site and following instruction.
    Going down the list has instructed I have Deleted I Tunes.
    Deleted Apple Software Update
    But when I try to delete Apple Mobile device it wouldn't delete so went into program files has the instructions say by going to Program Files\common Files\Apple\Apple Mobile Device Support Folder.
    It still wouldn't delete saying it was being used. 
    I opened the file and highlighted all the folders and pressed delete, most of them have disapeared into my recycle bin but the folder still holds AppleMobileService, AppleMobileDeviceService_main.dll and MobileDevice.dll. 
    Message when I right click the first file is AppleMobileService I am told this action can't be completed because file is open in Apple Mobile Device. Close and Try again. 
    When I click the next file AppleMobileDeviceService_main dll it says  It comes up with This action cannot be completed and File description Apple Mobile Device Service. Company Apple Inc. File Version 17.323.0.9 Date Created 7/9/2013. Try again...... and finally  MobileDevice.dll come up with same message but file version 710.0.0.4 Date Created 7/9/2013 Size 902KB Both say Try Again but the same thing just recurred.
    I have left my lap top on hoping that I a swift reply.
    I am certainly no computer wizard and simply trying to follow the instructions to get rid of the box which keep coming up everytime I switch the lap top on saying APS Daemon.exe-System Error. The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem.  I had looked at the internet and there appears to be warnings not to click on the button.
    I have had an apdate from Apple for the I Tunes but it wouldn't update. I thought that may have sorted it so whilst I had a few hours I thought I would go through the process that is advised on Apple's website. 
    I hope I have not ruined my computer. I haven't even tried deleting Bonjour or Apple Application Support (I Tunes 9 or later) has these are supposed to come after the step I am on.
    Please HELP!!!!!

    Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
    tt2

  • HT1203 i have tried this 6+ times to "How to share music between different accounts on a single computer" on my wifes mac and can not get it to work!! On my PC no problem but on the MAC it will not work, follow the instructions to the T but no go????

    i have tried this 6+ times to "How to share music between different accounts on a single computer" on my wifes mac and can not get it to work!! On my PC no problem but on the MAC it will not work, follow the instructions to the T but no go????

    It is almost as if the program does not exist on my computer. If I search for it, the only thing that comes up is the installer. I cannot find it anywhere despite the fact I have installed it numerous times, uninstalled it and conducted a fresh install, and the Adobe website checks says that it is installed.

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