UCCX 9.0 - Flexible open hours/dates

Hi All,
I’m new to uccx scripting and I need some advice...
We currently have a number of live queues setup with hard coded open hours and dates. (i.e. 9am-5pm and closed for holidays)
Now the company wants to move to a more a flexible model.
The ideal solution is that we have a structured model, with supervisors having the ability to temporarily shut the queue (non-emergency messaging) or open the queue in and out of normal operation hours.
Any advice/solutions would be greatly appreciated.
Thanks
Oliver

You need to define a bit more about what it is that you need.
I.e.,
How should people access the interface?  TUI?  Web?  Both?  Other?  Additional?
How do you authenticate users to the interface?  User ID + Password?  Simple PIN?  Other?
How do you authorize users to change the specific queue or department?
However, I can tell you from experience the most popular solution for opening and closing a call center at any given moment, is to log in an Agent account that you check for in the script.  E.g., Agent name cs_closed, and your script checks their log status.  If they are logged in, then you close the call center.  I don't like this method because it burns an Agent license.
I would suggest just storing a value in a text file in the repository to achieve the same thing, but instead of logging in an Agent to "flag" the change, create a simple little IVR that allows callers to "flag" the text file, and then your calling script just reads the flag.
Here's a recent post I made, describing one way to achieve this:
https://supportforums.cisco.com/message/4147363#4147363
Outside of the popular option, there's holding values on an external source: databases if you have premium, web servers if you have enhanced or standard.
If the times are variable but within a limited set of combinations, then you could just have a switch step switching which Time of Day block is being used based on that same text file solution above.
You could also write your own Time of Day step by using simple logic such as:
If (T[now] >= start && T[now] <= end)
And then your start and end variables could be application parameters for which your admins can log into UCCX to modify.
Anyway, lots of options here, too many to go through.  Do you have more specific questions?
Anthony Holloway
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