UCCX CAD,CSD and CDA Versions

Does anyone know of a document which lists the CAD, CSD and CDA versions which are downloaded by default from UCCX. My UCCX version will 7.0(1) SR5, and I'm trying to determine this detail in advance of the install to satisfy the customers desktop SOE requirements. I don't think the desktop 'versions' are in synch with the UCCX app release version, hence the question..
Thanks
Bruce Wilkinson

Hi
The versions are listed on the compatibility sheet : http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
They're listed under CAD/CAD-BE/CSD Client Version on the second page for whichever version you are looking at. There's a new 'feature' in 8.0 and above where the version numbers will now apparently match...
Regards
Aaron
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CAD Server and Client Version mismatch

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When we try to install fresh CAD client the version is different from the server. We are using 8.5.2a server and client shows 8.5.1. Any impact of this mismatch? How do we upgrade the client? Should we re-install the client?
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Hello,
Anand is right but also you have to make sure that the server is willing to check the client for a update because you can turn it off or on, so in your case i think it is off.
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Am I to understand that even with the latest version of UCCX there is still no way to have the French users use a French version of the CAD application and the English users use an English version of the CAD application?
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Hi Steve,
I did find a workaround that is working for my customer.
As you may know after the UCCX install you are directed to run the "CAD Client Configuration.msi" file which can be downloaded from the UCCX server. The program downloads the new installer files for CAD, CSD and Cisco Desktop Administrator and configures the IP address of the primary UCCX server based on your input. The program then appears to connect to the primary server to retrieve the backup server IP as well as the language of the server. The application then uploads the installer files preconfigured for the system with the IP’s and language. These installer files can be downloaded from the server via a URL for installation on client computers. These installer files are also pushed down to clients after an upgrade to the system if the version used by the client is an older version.
This is where the problem lies. However there is another way to generate the client install files.
There is also a program that comes with the UCCX installation media called “ConfigureMsi.exe” that allows a user to pre-configure the installer files. This application does not use the server to retrieve language or IP addresses. This information is manually configured by the user when running the application.
So what I did was (because my install base was primarily English) use the CAD Client Configuration tool to configure the clients as English. Then I ran the ConfigureMsi.exe that is on the UCCX media (DVD) and generated another set of French language install files.
When the client (CAD, CSD, DA) connect ot the server they compare their versions (but not their languages). So if you manually install the French computers with the French installation media you created they will connect to UCCX and work. If however a patch needs to be applied to the UCCX server then you need to ensure that you get the installation media and generate the updated French versions of the clients and manually push them out prior to the upgrade. The reason for this is that if you apply a patch on the UCCX server and the French client (older version) connects to UCCX the UCCX server will push down the English version of the client.
I documented a process for them to follow when applying patches so that they upgraded their French clients first and then applied the patch to UCCX. Of course the English clients detect they are on an older version and get pushed the new English client automatically as they would with an English only install.
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In all the testing I performed it appeared as though the language for the client was all programmed into the client itself. It seems odd that Cisco cannot allow you specify multiple languages to upload to the UCCX server and then do a language check as well as a version check when the client connects and dish out the appropriate version.
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Hi Anuj,
Thanks for your response. We are currently running on UCCX SU2. We used to reinstalled CSD/CAD already after we upgrade the UCCX to SU2. Our issue is now fixed by delete the user id of inactive agent from resource page and resync the directory services.
Just a note for anyone who might face similar issue, the recommendation is to first check the version of CAD/CSD running on the client PC (as Anuj suggest) and also comparing the user ID with the UCCX resource page. Be aware that user ID is case sensitive. Check the inactive agent list in the resource page. Delete the user id if you see it there. Then go to Desktop Administrator to resync the directory servcies.
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My desktop SOE guys are wanting to know how licensing works with Cisco Agent Desktop / Cisco Supervisor Desktop / Historical Reporting client as they are doing a new SOE for our call centre and want to know if they can install all apps on all machines as access will be controlled by who is configured as an agent / supervisor / historical reporting user via username and password.
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Hi,
Just wanted to add one point.
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Hi Team ,
Is there any effect on configuration if i change username and password by using these commands?
utils reset_application_ui_administrator_name
utils reset_application_ui_administrator_password
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show uccx appadmin administrators command is not available on 8.5.1 version ?
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show uccx components
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Uccx application user and password.(urgent)

Dear Team ,
One of the client have forgot the username and password of the UCCX application.
I tried to find in CUCM enduser but failed as there is no proper description for the UCCX.
Can you please guide me ,how to find the uccx application user and password (i thinkg from cucm enduser).
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admin:show ucc
admin:show uccx
show uccx cad*
show uccx components
show uccx dbcontents
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show uccx dbtable*
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Controlling Access of end users on Categories and Activity versions

Dear All,
I am having end users who are having full access in learning Administrator for Creating Categories and Activity versions , Offerings and Classes in using Learning Administrator responsibility.
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Hi CDA
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QM2.6 - how to start recording in UCCX CAD station

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How to prevent iTunes for Windows from "Updating iTunes Library"? (Library is on a NAS and managed by iTunes for Mac. Now getting update wars between Mac and Windows versions of the player.

How to prevent iTunes for Windows from "Updating iTunes Library"?
My library is on a NAS and managed by iTunes on a Mac. I can connect from wife's Windows laptop using iTunes for Windows but every time I do, it Updates iTunes Library. Next time I log in from my Mac it Updates iTunes Library in return. It appears I'm experiencing "Update Wars" between the Mac and Windows versions of iTunes. I would like to allow my wife to stream iTunes songs to her new laptop but I don't want any updates from this source... prefer to manage the library from my Mac and not allow Windows to do any thing other than listen to existing playlists.
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tt2

UCCX CAD,CSD and CDA Versions

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