UCCX CAD Unable to dialout using dialpad

Hello,
We are facing a issue, agents are unable to dial out using the CAD dial pad.
UCCX version is 8.5.
Their IPCC extension is in the second line of the IP communicator. Using the IP communicator IPCC extension they are able to make calls, but not using the CAD dial pad. All agents are facing this problem, what possibly is the cause of this ? how is the call flow when the the number is dialed from the dialpad ? Is any particular service is associated with it ?
Thanks in Advance
Reragds,
Ajey Shetty

Hello Ajey,
Can you post screen shots of the issue? And provide some more information about what numbers are failing? Do internal numbers work or does it only fail when dialing an outside line. Are you manually entering the number or are you using a prepopulated phone book.
Keith

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