UCCX CAD

   HI all,
one of the cutomer contact center is running in uccx 7.0(1). the Agents are using CAD to answer the calls.this cutomer wants ,after the conversation with the caller,when the agent press "end call button" on the CAD,it should  redirect to a CTI route point instead of hanging  up the call. is this possible to do?
i have no idea. 

Open CAD admin, go to Work flow config --> Work flow groups --> select your group, --> CAD agent --> voice contact work flow
Select default, select Dropped event and add new Rule with action "Call Control Action Setup", call control = "blind transfer", phone number = desired extension.
Save, reopen CAD and test.
HTH, please rate all useful posts!
Chris

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