UCCX CUIC Interval report on calls to an application

Within CUIC I can do an interval report per CSQ, this is great as I can see the calls per hour for a given or group of CSQs. However in my script logic, well before a call is assigned to a CSQ we check for opening hours and holidays etc so those calls are never assigned to a CSQ, is there an easy/good/recomended way to be able to see from within CUIC how many calls per interval were recieved into a given application or DN in the 'closed' hours for that contact centre? I can probably hack something together with an export of the call-by-call cdr report and excel, but something that's easily display-able in CUIC would be better.
In a similar thread, ideally I'd like to be able to report on abandoned calls per application rather than per CSQ to be able to determine dropped calls during the menu logic prior to CSQ selection, are there any recommended tactics for this?

Hi Ian
I hope you're keeping well up there?
1) OOH Calls - there are a couple of reports prefixed 'Application' that report on the Application (i.e. calls to app x, including those that never reach a CSQ). AFAIK they don't do 'intervals' out of the box however.
2) Those 'Application' reports will also give you some abandon stats. Again, no interval function!
The other thing is how granularly you want to report - some customers use 'set enterprise data' steps in the script to save 'progress', e.g. 'answered', 'support menu 1' etc could be tagged as the call proceeds through the script, so you can then report on where folks are dropping out.
Custom reporting would be an option to get whatever stats you want out of it, integrated into the CUIC interface... but that process can be a good few days work.
Regards
Aaron

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We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in reports. We need to add the external data source to CUIC but I'm not sure if the strip CUIC version of UCCX can allow that. Is that possible?
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Hi
All looks good to me - SingleSelection is valid I think, certainly works on my 8.x system.
I would take a look at one of the 'Interval' reports - for example Agent State Summary by Interval. The selection of the interval is done using a SingleSelection DBListToList, but with static items. If that appears as a drop down, then the element works. If not, there may be a bug with your HRC client. I'm pretty sure this option has been supported for a long time.
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Hello Hatem,
I think that might be expected. In the Agent Detail Report the call start time is the time the call rang at the agent's extension and not necessarily the actual time the call started. So the report will show the call was really received within the time range but it rang the agent slightly after that time.
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Hi,
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method GET_CUSTOMERS.
DATA IT_IDRANGE TYPE TABLE OF BAPICUSTOMER_IDRANGE INITIAL SIZE 0.
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EXPORTING
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CPDONLY           =
IMPORTING
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DATA OBJ TYPE REF TO ZGBAPI_CUSTOMER_GETLIST.
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DATA IT_IDRANGE TYPE TABLE OF BAPICUSTOMER_IDRANGE INITIAL SIZE 0.
DATA IT_ADDRDATA TYPE TABLE OF BAPICUSTOMER_ADDRESSDATA INITIAL SIZE 0.
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DATA WA_ADDRDATA LIKE LINE OF IT_ADDRDATA.
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I_INTERFACE_CHECK                 = ' '
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I_BUFFER_ACTIVE                   = ' '
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I_CALLBACK_PF_STATUS_SET          = ' '
I_CALLBACK_USER_COMMAND           = ' '
I_CALLBACK_TOP_OF_PAGE            = ' '
I_CALLBACK_HTML_TOP_OF_PAGE       = ' '
I_CALLBACK_HTML_END_OF_LIST       = ' '
I_STRUCTURE_NAME                  = 'BAPICUSTOMER_ADDRESSDATA'
I_BACKGROUND_ID                   = ' '
I_GRID_TITLE                      =
I_GRID_SETTINGS                   =
IS_LAYOUT                         =
IT_FIELDCAT                       =
IT_EXCLUDING                      =
IT_SPECIAL_GROUPS                 =
IT_SORT                           =
IT_FILTER                         =
IS_SEL_HIDE                       =
I_DEFAULT                         = 'X'
I_SAVE                            = ' '
IS_VARIANT                        =
IT_EVENTS                         =
IT_EVENT_EXIT                     =
IS_PRINT                          =
IS_REPREP_ID                      =
I_SCREEN_START_COLUMN             = 0
I_SCREEN_START_LINE               = 0
I_SCREEN_END_COLUMN               = 0
I_SCREEN_END_LINE                 = 0
I_HTML_HEIGHT_TOP                 = 0
I_HTML_HEIGHT_END                 = 0
IT_ALV_GRAPHICS                   =
IT_HYPERLINK                      =
IT_ADD_FIELDCAT                   =
IT_EXCEPT_QINFO                   =
IR_SALV_FULLSCREEN_ADAPTER        =
*IMPORTING
E_EXIT_CAUSED_BY_CALLER           =
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    t_outtab                          =   IT_ADDRDATA
EXCEPTIONS
PROGRAM_ERROR                     = 1
   OTHERS                            = 2
IF sy-subrc <> 0.
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Thanks a lot Rod for your prompt reply.
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