UCCX 8 Custom report - stored procedure

I'm porting over a custom UCCX 5 historical report to UCCX 8. I'm trying to port the stored procedure to informix but some of the helper routines such as getRoutingSkills(), getRestrictedDate() and parse2() are all restricted and I don't have permission to grant access to the report user.
A call to one of these functions generate the error message "SQL Error (getrestricteddate) cannot be resolved."
I'm logging in to the informix database with the uccxhruser account and I don't know of any other account with elevated privilege that I can use for development.
My question is there any documentation on security requirements for creating stored procedures for UCCX 8? What do i need to do to gain access to the functions listed above? Do i need to re-create these helper routines myself?
Please advise.
Thanks
Chris

I've noticed there's a database user named "uccxuser" with privilege set to "DBA". I believe this is the account i should be using to create my stored procedures but I don't know the password to it. Does anyone know how custom stored procedures should be created on uccx 8's database and which account we should be use?
Thanks
Chris

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www.ctilogic.com

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dicharville,
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Post Author: chicagolad
CA Forum: Data Connectivity and SQL
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Raghavendra,
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Either open an existing report. You'l see so many examples.
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http://www.google.co.in/#hl=en&source=hp&biw=1024&bih=586&q=call+function+in+stored+procedure+sql&aq=1&aqi=g2g-m2&aql=&oq=Call+function+in+stored&gs_rfai=&fp=dbefe777997d3915

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/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
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font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
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server studio. when i try to use crystal reports to access the SP i get "Failed to
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DB Provider for ODBC Drivers Description: [Informix][Informix ODBC Driver][Informix]
Routine (sp_agent_call_summar_nointernal) can not be resolved. SQL State:S1000"
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Hi
1) There are an impressive number of bugs in early 8.0 versions; on the initial release permissions were incorrect for the existing SPs so the uccxHrUser couldn't run them. You could copy them, so had to copy them and run the copies.. tedious.
If you are on a working version, the other gotcha is that you need to specify them fully-qualified - so sp-test would be db_cra.dbo.sp_test
Also note that the SPs are randomly split between 'functions' and 'procedures' (there may be a pattern, but I can't work it). Both are similar, but there is a field in the DB that marks a proc as a fucntion or a procedure - the informix Squirrel SQL plugin doesn't work well with this and just shows the ones marked as 'procedures'. I've had better luck with RazorSQL and have recently played with the free IBM Data Studio which I think also displayed them all.
2) You can't edit the permissions of existing ones, but you can add new ones and since you (well, uccxHrUser) is the owner you can set permissions on those. Try using RazorSQL or AGS Server Studio (which is better, but $$$) to add new procs.
Aaron
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Hello there,
I am looking for easier ways to generate custom reports for UCCX 7, I am asking incase I go away an spend heaps of time programming stored procedures and crytal reports if there is a report pack out there or some documentation to make it a bit easier.
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Hi
There are other ways of reporting, but you are still on your own with it unless you find someone who writes a package. I'm not aware of any...
Re your specific queries though:
‘Agent Not Ready Reason Code Summary Report’ - when running the report, you can go to the 'detailed' tab, and on that tab you can select 'Reason Code' as a filter and pick the codes you are interested in.
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Hope this helps
Aaron
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UCCX 8 Custom report - stored procedure

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