UCCX Global Phone book

Hi Folks,
I have a UCCX 7.0(1) SR5 Build 5.04 installation. I am trying to do a bulk upload of the customer's coroporate phone book using CAD Admin., however I dont see any Import or Export buttons on the admin phone book edit screen. Is this supported in 7.0(1) or do we have to go to 7.0(2) If the answer is no, how do we organise a bulk upload. Is it possible?
Thanks in advance
Bruce Wilkinson

You can import phone books in CSV format.
See page 50 of the Cisco Desktop Administrator User Guide.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf
To import a phone book:
1.Make sure the phone book CSV file is formatted correctly, as specified in the section, “CSV File Format” on page 50.
2.In the Phone Book window, click Edit. The Phone Book Editor window appears (Figure 19 on page 48).
3.Click Import.
Any CSV files located in the default folder C:\Program Files\Cisco\Desktop\config are listed. If your file is located somewhere else, click Find folder to browse to its location.
4.Select the file you want to import and then click Okay. The phone book is imported and is added to the list of available phone books in the Current List pane.
The CSV file name (without the CSV suffix) becomes the phone book name. If that name is already in use, you will be asked if you want to replace the existing phone book with the imported phone book. If you do not want to replace the existing phone book, cancel the import, rename the CSV file, and try again.
5.Click OK to close the Phone Book Editor window.

Similar Messages

UCCX CAD Phone Books - Default 'Filter' to On?

Hi All
I'm not expecting much of a response on this one - but thought I'd try anyway!
When performing a transfer or dial, the phone book page is displayed. There are filter options/entry boxes displayed right away, which do absolutely nothing until the 'filter' box is checked.
Now - to me this is a UI bug.. unless I'm missing something obvious, the boxes/drop downs for the filter should be greyed out until 'filter' it ticked.. or better still, the 'filter' box would not exist, as the drop downs and text box don't seem to serve any other purpose they could be operational all the time.
What I'm asking here is - does anyone know of a way to set the 'filter' option to enabled by default?
UCCX is 8.0.something
Thanks
Aaron

I know this thread is a couple of years old. But just want to point out UCCX 10 has this issue aswell, so I can only assume Cisco doesn't have any intention on allowing the the phonebook filter to be set to 'On' by default. Please update if anyone knows differently.

Agent permissions to edit phone book

I have built a new phone book in the work flow node in work flow administrator and wish to have the agents manage it. When agents launch the phone book the Edit button is grayed out. How do I grant the agents permission to edit their phone book?
UCCE 8.5 CAD 8.5

You can not Do that, the global phone books can be managed by only system administrator(CAD Admin)
You may take help of the feature called personal phonebook, which are specific to agent only and are managed by agents.
chintan

TMS PHONE BOOK FILE

I am trying to create a global phone book for my systems on TMS including MXP, C and EX series.
I down loaded a dir.prm file from one of my MXP's and want to import it into a .XLS file. I want to use that .xls file as the global phone book and merge other .prm files into it.
Any help is appreciated.
VR
Chet

If I understood your question, you have to create 5 different phone books ( folder) one for each site. There is no way to create a subfolder in the phone book I think.
Sent from Cisco Technical Support iPad App

Issue where Global Address book cannot be searched on IPhone6

Good Morning,
Our CEO has been having a recurring problem where he is not able to search our Global Address book on his IPhone6. Last time he had the issue, they made some sort of setting change on his phone and it worked. Now it is not working again, but
they want to rule out an Exchange\Active Sync problem.
His Exchange account is setup on his IPhone (which is company issued).
Composes a new email. He types in the first few letters of the last name and it should bring up all possible matches from our Address book. This is not happening. If it is someone he has emailed prior, the autofill will bring up their name.
I have a company issued Android phone and I have not had the issue.
Looked in the ECP and his phone is listed and is synching as it should. Is there anything as an Exchange admin that I can look at to determine what can be the problem. My personal feeling is that this is something that was changed on his device, but
being he is the CEO, we must do our due dilligence.
Thank You
Brian Dougherty

Hi Brain,
Do you have more users reporting the same issue in your company, i am suspecting a client issue until you see more ppl are coming back and reply, could you review the article below?
http://contact-outlook.itrezzo.com/2014/05/Global-Address-List-iPhone-Search-vs-Sync.html
or you want to post the question in the 'Apple' - support forum.
My target would be to check on the client then on server to start with.
Regards
Inderjit

How to get Contact Information to Appear on Global Address Book

Greetings,
We are using Exchange 2007 and Office 2010 and 2013 throughout our company. When I enter information in a to User Profile either on our AD or Exchange Management Console such as Phone Extension or Fax Number, that information does not appear in the
Global Address Book. I see no radio buttons, check boxes, or any thing else to use that would indicate the information appears for other end-users seeking addition contact info. Any suggestions or help is greatly appreciated.

If this is a highly available deployment of 2007 utilizing CCR, you'll need to ensure that your OAB generation cluster has the correct server (the current quorum owner) set as the distribution point in the registry.
http://technet.microsoft.com/en-us/library/dd285503(v=exchg.80).aspx
If not, try running the following PowerShell command and check the GAL (from OWA or with non-cached Outlook) for the updates:
Get-GlobalAddressList | Update-GlobalAddressList
Get-OfflineAddressBook | Update-OfflineAddressBook

I am facing issue in Receiving incoming calls, Name not getting displayed though the same has been saved in my phone book!! I have done sync from Windows contacts.. please help if some1 knows how to rectify the issue...

I am facing issue in Receiving incoming calls, Name not getting displayed though the same has been saved in my phone book!! I have done sync from Windows contacts.. please help if some1 knows how to rectify the issue...

Has your carrier been having issues with Call Display? Do the telephone numbers come up when people call, or does it just show 'Unknown Number' or 'Blocked' ?

Two Droid 2 Global phones - Flaky since software update

I have two Droid 2 Global phones which were purchased at the same time. Ever since the last software update, which I believe was the Gingerbread update, these phones have been acting flaky in several ways with various features just shutting down and only a restart of the phone able to make them work again. Both phones have been having the exact same problems so that leads me to believe it is likely software related.
1) It quits ringing...even with ringing volume turned all the way up, incoming calls just don't ring. Same with text messages. Restarting phone fixes the problem.
2) The camera will take a picture, but when you go to look at it in the gallery, it is just a blank image. Unless you go look at the gallery, you have no way of knowing the picture didn't take. Once again, restarting the phone fixes this.
3) I have similar issues with the bluetooth. I sync it up to my car stereo, but sometimes it just won't sync until I restart the phone.
With the age of these phones, I suspect there are no more software updates on the way from Verizon. Can anyone confirm that? Unfortunately, the last software update also prevented <Deleted per the Verizon Wireless Terms of Service.> Any suggestions on how to get these phones some sort of software update or useful again? A phone that doesn't ring isn't much use.
Message was edited by: Verizon Moderator

Hi jksoft,
I know how troubling these difficulties can be especially when it's happening to two lines of service. I extensively researched this trouble in our database as well as Motorola's and was unable to find this as any known trouble. The gingerbread update was the last release for the Droid 2 and no expected changes as of now.
Are you using the ringtones and notifications that are preloaded in the phone or the ones you have obtained elsewhere? If you haven't tried it yet, please use a notification tone and ringtone that is from the device itself. Let me know if this makes the device work correctly.
The trouble with camera and bluetooth don't have troubleshooting steps other than doing a hard reset of the device. This will completely wipe out the device but items like contacts and media can be backed up. To complete the reset go to http://bit.ly/rqKDhh and follow the steps for the preferred method. Please keep us posted as we may need to file an investigation with Motorola to review this.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

I have a question on how guest can still get into my computer when I deleted that. Plus took files of mine, change names in my phone book. Lets say they are messing with me. It is driving me a bit nuts. Help?

Hello, I have a question on "quest".????? I have someone getting into my computer. I have shut of the quest... and yet yesterday all of my files were stolen. My phone book, someone goes in and changes my phone number, and just changes so many things around. It really has me upset. Please... tell me how I can keep "guest" out for good. I bought this computer for me. Not guest, yet all I see here on the apple ways is how others can hook in, or get in to our computers.
Its upsetting, and to see how you give step by step instruction to help them get into other people's computers is upsetting, yet not much on how to keep them out. Tell me just how to keep them out for good. I have a hacker, in mine. Stealing things. I have cleaned my computer out three times, in the last few weeks. I get all set up, to only three days later, even with a new list of passwords, their back again, stealing. Please Help me Morgiegal

Data rate DOES make a difference, but I'd say your real problem has more to do with the fact that you're working on a Powerbook. Motion's real time capabilities derive from the capability of the video card. Not the processor. Some cards do better than others, but laptops are not even recommended for running Motion.
To improve your workflow on a laptop will be limited, but there are a few things that you can try.
Make sure that thumbnails and previews are turned off.
Make sure that you are operating in Draft Mode.
Lower the display resolution to half, or quarter.
Don't expect to be getting real time playback. Treat it more like After Effects.
Compressing your clips into smaller Animations does help because it lowers the data rate, but you're still dealing with the animation codec which is a high data rate codec. Unfortunately, it sounds necessary in your case because you're dealing with alpha channels.
The data rate comes into play with your setup trying to play through your USB drive. USB drives are never recommended for editing or Motion work. Their throughput is not consistent enough for video work. a small FW drive would be better, though your real problem as I said is the Powerbook.
If you must work on the powerbook, then don't expect real-time playback. Instead, build your animation, step through it, and do RAM previews to view sections in real time.
I hope this helps.
Andy

BlackBerry 10 OS, Problem with Phone-book(Contacts) application

Hi,
I am using my Z30 as bussnes phone, thus I have over 1600 contacts in it. Many clients have 2 phone lines; one is phone only line & another that is FAX for incoming calls and it is also used as phone for outcoming calls, so the first line is not busy all time. When my clients call me at Z30 form the "FAX" line (traditional line-to-mobile voice call) , my mobile does not show my clinets name(shows only the phone number which is calling me), even there is a contact with this number at my phone-book. I meen that the reverse lookup fails. It seems that reverse lookup does not work for FAX numbers!!!
Can this be fixed on the upcomming update ?
Regards,
Panos

Posting on this forum and giving feedback at the other link someone will be aware of your issue, you have to understand that there are many issues for BB to resolve and change and it does take time. However you can also reach the support team at Twitter, see the links on this page.
http://ca.blackberry.com/support/support-lander/Consumer.html
I cannot say one maker is better or worse than another but I am a member of Apple and things are not any better there.

FF not connecting to web- This "Network Connections" message pops up: Error 623: The system could not find the phone book entry for this connection. Any ideas?

About a month ago I could no longer connect to the internet on our PC. Every time I clicked on the Firefox icon the Netscape sign-on window would pop up. I would try to close it but it would pop up over and over again. If I tried to close it a dozen or so times eventually Firefox would open up but it would never connect. Just today I moved my Netscape file to the recycle bin. No longer does the Netscape sign-on window pop up but following Network Connection error message pops up: "Error 623: The system could not find the phone book entry for this connection".. This error window behaves the same way the Netscape sign-on window used to behave. Every time I click to close it it pops open again. After numerous clicks Firefox opens up but it never connects.

Do you have this error message on a Mac computer or on a Windows computer?
I've only seen this error mentioned on a Windows computer.
*http://kb.mozillazine.org/Autoconnect

When i send a text messge to anyone in my phone book, it comes up as my email, not my saved name in their phone. how do i fix this?

when i send a text messge to anyone in my phone book, it comes up as my email, not my saved name in their phone. how do i fix this?

Settings > Messages > Receive At... > Caller ID.

Droid Razr x912, compatible with Honda 2012 CrossTour car, not able to transfer phone book/contacts, any suggestions

Droid Razr x912 bluetooth connect works. Attempt to transfer phone book/contacts is unsuccessful. Vehicle is a Honda CrossTour. Any suggestions

Mine was fine until the ice cream update, now contacts won't transfer to my bmw.

My iPhone 4s won't display my contact names in my message, although the number is still linked to the correct contact in my phone book

My iPhone 4s won't display my contact names in my message, although the number is still linked to the correct contact in my phone book.
Recently updated with iOS 5.1.1, I've read elsewhere about a possible bug associated with the update?

Hello, Sue.Darby.
Thank you for visiting Apple Support Communities.
I would recommend having your friend check to see if call and message blocking is enabled on their end. Here is some information regarding that feature.
iOS 7: Understanding call and message blocking
http://support.apple.com/kb/ht5845
-Jason H.

Syncing phone book/contacts from iphone 3GS to Iphone4

Hey,
I just got the iphone 4 - put in the smaller sim card required and am now wondering how do I transfer my phone book from my previous 3GS to the new sim card/phone.
My old computer crashed, and am using my laptop on which I just installed Itunes.

I believe the best way is to use iTunes to sync the contacts from your 3GS into a 3rd party program such as Outlook. Then, use iTunes to sync the contacts from Outlook to your new iPhone 4.

UCCX Global Phone book

Similar Messages

Maybe you are looking for