UCCX Last routed agent

Hi,
We want that UCCX caller will be transfer to his/her prefered agent or the agent he talked last time and if all agents are busy then IVR will prompt the caller to leave his/her voice and then that voice will be forward to agent by e-mail. Is it possible by the UCCX 7.X?
Solutions: 1. Cisco Unified CME 7.0, 2. UCCX 7.0
Kindly help me.
Thanks & Regards,
Muzammel Haque

Hi,
Thank you for the reply. Can you please expalin in more details so that I can try on my LAB.
Thanks & Regards,
Muzammel

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+ CategoryInfo : InvalidArgument: (:) [Install-TransportAgent], BadImageFormatException
+ FullyQualifiedErrorId :3BBA3521,Microsoft.Exchange.Management.AgentTasks.InstallTransportAgent"
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the same question :https://social.msdn.microsoft.com/Forums/office/en-US/4fd6e26b-b712-416b-bc7c-7a8c14b257e1/outlook-app-and-exchange-routingagentfactory-some-issue?forum=appsforoffice#9f67a694-cf8f-498e-8dbe-b72fb991a041
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Anything is Possible！

Hi Harvey,
>> I use Office.mailbox.item.CustomProperties , but the value don't save the receiver mail， only save my outbox that mail.
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function saveCallback(asyncResult) {
alter("ok");
</script>
If I use this in the received mail, I could get the value of the otherProp which I set original in the same email. But if I create a new email, set the otherProp, and send it, after I received it, I could not get the otherProp.
I think we need to take some time to do some investigation.
Thanks for your understanding.
Best Regards,
Edward
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Thanks for your answer Glen
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using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
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Hi guys,
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One external network needs to work with our private CCM/CCX system.
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Hi,
CAD does not support server-side network address translation (NAT). The CAD clients
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Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf
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Anand
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this link may help you:
https://supportforums.cisco.com/discussion/10959761/routing-preferred-agent
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UCCX Last routed agent

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