UCCX Outbound Option - What needs to be configured besides UCCX Outbound config
I'm trying to setup Outbound Option for UCCX 10.0. Unfortunately my knowledge in VoiceGateways isn't really deep. What I'm wondering is:
1) On progressive mode: Do I need to add some components (e.g. VGW) to CUCM first or is UCCX talking directly to the VGW?
2) On direct preview mode: Even if I havn't configured CUCM (if needed) and VGW properly, an outbound call should be suggested to the agent anyway before dialing, is this correct (if UCCX Outbound Option is configured well of course)?
Thanks for every response
Elias
btw: we're using finesse, not CAD
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ASA Version 8.2(1)
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domain-name cisco.campus.com
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passwd xxxxxxxxxxxxxx encrypted
names
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boot system disk0:/asa843-k8.bin
ftp mode passive
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same-security-traffic permit intra-interface
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object-group network www-outside
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object-group service pop3
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object-group service smtp25
object-group service udp53
object-group service ssh
object-group service tcp-port
object-group service udp-port
object-group service ftp
object-group service ftp-data
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object-group service all-tcp-udp
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access-list CSC-OUT extended permit ip host 10.0.0.5 any
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access-list CAMPUS-LAN extended permit tcp 172.16.0.0 255.255.0.0 any eq https
access-list CAMPUS-LAN extended permit tcp 172.16.0.0 255.255.0.0 any eq ssh
access-list CAMPUS-LAN extended permit tcp 172.16.0.0 255.255.0.0 any eq ftp
access-list CAMPUS-LAN extended permit udp 172.16.0.0 255.255.0.0 any eq domain
access-list CAMPUS-LAN extended permit tcp 172.16.0.0 255.255.0.0 any eq smtp
access-list CAMPUS-LAN extended permit tcp 172.16.0.0 255.255.0.0 any eq pop3
access-list CAMPUS-LAN extended permit ip any any
access-list csc-acl remark scan web and mail traffic
access-list csc-acl extended permit tcp any any eq smtp
access-list csc-acl extended permit tcp any any eq pop3
access-list csc-acl remark scan web and mail traffic
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access-list INTERNET2-IN extended permit tcp any host 1.1.1.2 eq imap4
access-list INTERNET2-IN extended permit tcp any host 1.1.1.2 eq 465
access-list INTERNET2-IN extended permit tcp any host 1.1.1.2 eq www
access-list INTERNET2-IN extended permit tcp any host 1.1.1.2 eq https
access-list INTERNET2-IN extended permit tcp any host 1.1.1.2 eq smtp
access-list INTERNET2-IN extended permit tcp any host 1.1.1.2 eq pop3
access-list INTERNET2-IN extended permit ip any host 1.1.1.2
access-list nonat extended permit ip 172.16.0.0 255.255.0.0 172.16.0.0 255.255.0.0
access-list DNS-inspect extended permit tcp any any eq domain
access-list DNS-inspect extended permit udp any any eq domain
access-list capin extended permit ip host 172.16.1.234 any
access-list capin extended permit ip host 172.16.1.52 any
access-list capin extended permit ip any host 172.16.1.52
access-list capin extended permit ip host 172.16.0.82 host 172.16.0.61
access-list capin extended permit ip host 172.16.0.61 host 172.16.0.82
access-list capout extended permit ip host 2.2.2.2 any
access-list capout extended permit ip any host 2.2.2.2
access-list campus-lan_nat0_outbound extended permit ip 172.16.0.0 255.255.0.0 192.168.150.0 255.255.255.0
pager lines 24
logging enable
logging buffered debugging
logging asdm informational
mtu internet1-outside 1500
mtu internet2-outside 1500
mtu dmz-interface 1500
mtu campus-lan 1500
mtu CSC-MGMT 1500
ip local pool vpnpool1 192.168.150.2-192.168.150.250 mask 255.255.255.0
ip verify reverse-path interface internet2-outside
ip verify reverse-path interface dmz-interface
ip verify reverse-path interface campus-lan
ip verify reverse-path interface CSC-MGMT
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-621.bin
no asdm history enable
arp timeout 14400
global (internet1-outside) 1 interface
global (internet2-outside) 1 interface
nat (campus-lan) 0 access-list campus-lan_nat0_outbound
nat (campus-lan) 1 0.0.0.0 0.0.0.0
nat (CSC-MGMT) 1 10.0.0.5 255.255.255.255
static (CSC-MGMT,internet2-outside) 2.2.2.3 10.0.0.5 netmask 255.255.255.255
access-group INTERNET2-IN in interface internet1-outside
access-group INTERNET1-IN in interface internet2-outside
access-group CAMPUS-LAN in interface campus-lan
access-group CSC-OUT in interface CSC-MGMT
route internet2-outside 0.0.0.0 0.0.0.0 2.2.2.5 1
route internet1-outside 0.0.0.0 0.0.0.0 1.1.1.5 2
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
dynamic-access-policy-record DfltAccessPolicy
aaa authentication ssh console LOCAL
aaa authentication enable console LOCAL
http server enable
http 10.0.0.2 255.255.255.255 CSC-MGMT
http 10.0.0.8 255.255.255.255 CSC-MGMT
http 1.2.2.2 255.255.255.255 internet2-outside
http 1.2.2.2 255.255.255.255 internet1-outside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac
crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set pfs group5
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5
crypto map internet2-outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map internet2-outside_map interface internet2-outside
crypto ca trustpoint _SmartCallHome_ServerCA
crl configure
crypto ca certificate chain _SmartCallHome_ServerCA
certificate ca xyzxyzxyzyxzxyzxyzxyzxxyzyxzyxzy
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as a67a897as
a67a897as a67a897as a67a897as a67a897as a67a897as
quit
crypto isakmp enable internet2-outside
crypto isakmp policy 10
authentication pre-share
encryption aes
hash md5
group 2
lifetime 86400
telnet 10.0.0.2 255.255.255.255 CSC-MGMT
telnet 10.0.0.8 255.255.255.255 CSC-MGMT
telnet timeout 5
ssh 1.2.3.3 255.255.255.240 internet1-outside
ssh 1.2.2.2 255.255.255.255 internet1-outside
ssh 1.2.2.2 255.255.255.255 internet2-outside
ssh timeout 5
console timeout 0
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
webvpn
group-policy VPN_TG_1 internal
group-policy VPN_TG_1 attributes
vpn-tunnel-protocol IPSec
username ssochelpdesk password xxxxxxxxxxxxxx encrypted privilege 15
username administrator password xxxxxxxxxxxxxx encrypted privilege 15
username vpnuser1 password xxxxxxxxxxxxxx encrypted privilege 0
username vpnuser1 attributes
vpn-group-policy VPN_TG_1
tunnel-group VPN_TG_1 type remote-access
tunnel-group VPN_TG_1 general-attributes
address-pool vpnpool1
default-group-policy VPN_TG_1
tunnel-group VPN_TG_1 ipsec-attributes
pre-shared-key *
class-map cmap-DNS
match access-list DNS-inspect
class-map csc-class
match access-list csc-acl
policy-map type inspect dns preset_dns_map
parameters
message-length maximum 512
policy-map global_policy
class csc-class
csc fail-open
class cmap-DNS
inspect dns preset_dns_map
service-policy global_policy global
prompt hostname context
Cryptochecksum: y0y0y0y0y0y0y0y0y0y0y0y0y0y
: end
Neither Adding dynamic NAT for 192.168.150.0/24 on outside interface works, nor does the sysopt connection permit-vpn works
Please tell what needs to be done here, to hairpin all the traffic to internet comming from VPN Clients.
That is I need clients conected via VPN tunnel, when connected to internet, should have their IP's NAT'ted against the internet2-outside interface address 2.2.2.2, as it happens for the Campus Clients (172.16.0.0/16)
I'm not much conversant with everything involved in here, therefore please be elaborative in your replies. Please let me know if you need any more information regarding this setup to answer my query.
Thanks & Regards
maxsHi Jouni,
Thanks again for your help, got it working. Actually the problem was ASA needed some time after configuring to work properly ( ?????? ). I configured and tested several times within a short period, during the day and was not working initially, GUI packet tracer was showing some problems (IPSEC Spoof detected) and also there was this left out dns. Its working fine now.
But my problem is not solved fully here.
Does hairpinning model allow access to the campus LAN behind ASA also?. Coz the setup is working now as i needed, and I can access Internet with the NAT'ed ip address (outside-interface). So far so good. But now I cannot access the Campus LAN behind the asa.
Here the packet tracer output for the traffic:
packet-tracer output
asa# packet-tracer input internet2-outside tcp 192.168.150.1 56482 172.16.1.249 22
Phase: 1
Type: ACCESS-LIST
Subtype:
Result: ALLOW
Config:
Implicit Rule
Additional Information:
MAC Access list
Phase: 2
Type: FLOW-LOOKUP
Subtype:
Result: ALLOW
Config:
Additional Information:
Found no matching flow, creating a new flow
Phase: 3
Type: ROUTE-LOOKUP
Subtype: input
Result: ALLOW
Config:
Additional Information:
in 172.16.0.0 255.255.0.0 campus-lan
Phase: 4
Type: ROUTE-LOOKUP
Subtype: input
Result: ALLOW
Config:
Additional Information:
in 192.168.150.1 255.255.255.255 internet2-outside
Phase: 5
Type: ACCESS-LIST
Subtype: log
Result: ALLOW
Config:
access-group internnet1-in in interface internet2-outside
access-list internnet1-in extended permit ip 192.168.150.0 255.255.255.0 any
Additional Information:
Phase: 6
Type: IP-OPTIONS
Subtype:
Result: ALLOW
Config:
Additional Information:
Phase: 7
Type: CP-PUNT
Subtype:
Result: ALLOW
Config:
Additional Information:
Phase: 8
Type: VPN
Subtype: ipsec-tunnel-flow
Result: ALLOW
Config:
Additional Information:
Phase: 9
Type: NAT-EXEMPT
Subtype: rpf-check
Result: ALLOW
Config:
Additional Information:
Phase: 10
Type: NAT
Subtype:
Result: DROP
Config:
nat (internet2-outside) 1 192.168.150.0 255.255.255.0
match ip internet2-outside 192.168.150.0 255.255.255.0 campus-lan any
dynamic translation to pool 1 (No matching global)
translate_hits = 14, untranslate_hits = 0
Additional Information:
Result:
input-interface: internet2-outside
input-status: up
input-line-status: up
output-interface: internet2-outside
output-status: up
output-line-status: up
Action: drop
Drop-reason: (acl-drop) Flow is denied by configured rule
The problem here as you can see is the Rule for dynamic nat that I added to make hairpin work at first place
dynamic nat
asa(config)#nat (internet2-outside) 1 192.168.150.0 255.255.255.0
Is it possible to access both
1)LAN behind ASA
2)INTERNET via HAIRPINNING
simultaneously via a single tunnel-group?
If it can be done, how do I do it. What changes do I need to make here to get simultaneous access to my LAN also?
Thanks & Regards
Abhijit -
What needs to be installed on a client machine?
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Are ODP.NET and Microsoft .NET Framework Data Provider for Oracle the same product? (12/12/03)
Which .NET data access driver should I use among ODP.NET, Microsoft .NET Framework Data Provider for Oracle, OLE DB .NET, and ODBC .NET? (12/04/02)
I bundle ODP.NET with an application I've built, which I want to distribute or sell. Does Oracle charge licensing fees for this? (7/16/03)
Q: I am familiar with SQL Server's .NET data provider, but am new to Oracle. Is it easy to learn to use ODP.NET?
A: Yes. ODP.NET inherits from all the ADO.NET base classes, which is what SQL Server's .NET data provider, SqlClient, is based upon. The ADO.NET constructors, methods, and properties that you use with SQL Server will be the same with Oracle. For many applications, the only notable differences will be having all objects that were preceded with "Sql", such as SqlConnection, be preceded by "Oracle", such as OracleConnection, and accounting for differences between Oracle and SQL Server database data types, SQL, and stored procedure calls.
Q: What are the different ways Oracle integrates with Microsoft .NET?
A: Oracle integrates with .NET in a number of ways. For optimized .NET data access, ODP.NET enables access to all of the Oracle database's advanced features, such as RAC and XML DB, while ensuring the fastest performance from the .NET Framework.
For .NET development tools that make Oracle easier to use, the Oracle Developer Tools for Visual Studio .NET provide wizards and designers that auto-generate ODP.NET code and can browse and edit schemas and stored procedures. Additionally, it includes a Data Window to modify and view data and context-sensitive help.
Beginning with Oracle Database 10g Release 2, developers can build and deploy .NET stored procedures for their Oracle database.
For application integration, web services can facilitate integration between your existing Oracle and .NET applications.
Q: Where can I find ODP.NET help and sample code?
A: ODP.NET documentation is available from within Visual Studio .NET using Dynamic Help. Just hit the F1 key when your cursor is on an ODP.NET API and a help page for that API will appear right within Visual Studio .NET.
Additional ODP.NET documentation is available both locally installed and from the ODP.NET documentation page.
Sample code can be found both locally as part of the ODP.NET installation (e.g. c:\oracle\<Oracle Home Name>\ODP.NET\samples) and on ODP.NET samples page.
ODP.NET users can ask questions on the ODP.NET discussion forum.
Q: I have ODP.NET installed, but I can't find the ODP.NET Dynamic Help. Where is it?
A: This behavior sometimes occurs when installing new Visual Studio .NET versions over an ODP.NET installation. To enable ODP.NET Dynamic Help, go to Visual Studio .NET Combined Help Collection Manager located in Visual Studio .NET 2002 or Visual Studio .NET 2003. Make sure the box next to the Oracle Data Provider for .NET Help is checked and click on the Update VSCC button. Close Visual Studio .NET and re-open it to enable ODP.NET Dynamic Help.
Note: Because of security restrictions, you may need to copy and paste the links above to a browser, rather than clicking on them. Once copied to a local browser, if you have a Windows service pack that prevents active content (e.g. Windows XP service pack 2), you will need to allow active content to view the complete page. To do this, click on the yellow bar at the top of the Visual Studio .NET Combined Help Collection Manager page, which indicates active content has been blocked. Select "Allow Blocked Content". A security warning will show up. Click "Yes" and you will be able to view the page in its entirety, including having the option to incorporate the Oracle Data Provider for .NET Help into Visual Studio .NET.
Q: What are the new features in this version of ODP.NET?
A:
ODP.NET 10.2.0.1.0
Server-side ODP.NET for .NET stored procedures
RAC client-side connection load balancing and automatic connection cleanup
Database Change Notification
LOB and LONG retrieval - faster data retrieval, InitialLOBFetchSize can be up to 2GB, and full LOB functionality when InitialLOBFetchSize > 0 (i.e. GetOracleClob and GetOracleBlob methods are enabled). These same features are now enabled with LONGs with its respective APIs.
Connection Pool Management - explicitly clear connection pool(s)
Client Identifier property for supporting application context security, such as with VPD
Input REF Cursor parameters
ODP.NET 10.1.0.3.0
Statement caching
DeriveParameters - automatic population of stored procedure parameters
Cancel long running queries
ADO.Net 1.1 interfaces - HasRows and EnlistDistributedTransaction properties
LOB and LONG retrieval - Entire LOB and LONG column data can be retrieved even if the select list does not contain a primary key, ROWID, or unique key.
ODP.NET 10.1.0.2.0
Grid support
Schema-based XMLType
BINARY_FLOAT and BINARY_DOUBLE datatypes
Multiple Oracle Homes
ODP.NET 9.2.0.4.01
Improved XML DB and XMLType support
PL/SQL associative arrays
connection pool validation
InitialLOBFetchSize property to improve LOB retrieval performance
Q: How do I make a feature enhancement request for ODP.NET?
A: You can contact Oracle Support or use the ODP.NET discussion forum to make an enhancement request.
Q: What features will ODP.NET support in future releases?
A: In general, Oracle does not discuss features in future product releases until the release date nears. We are well aware of enhancement requests made through the ODP.NET discussion forum and Oracle support. We encourage Oracle users to continue to make their requests known. Oracle will do its best to fulfill these requests in future releases.
Q: Do I need to install ODP.NET on my Oracle database server?
A: No. You only need to install ODP.NET for running client or middle-tier .NET applications. The exception is if you are using .NET stored procedures in the database server. The server-side ODP.NET provider will automatically be installed with the Oracle Database Extensions for .NET.
Q: Can ODP.NET work with Oracle8, Oracle8i, Oracle9i, and Oracle10g database (DB) servers? Can these DB servers be on Linux or Unix?
A: Yes and yes. Oracle clients can support older and newer versions of the Oracle database. Consult the Oracle on Windows FAQ for more information.
Oracle clients on Windows can work with Oracle database servers on any platform.
Q: Can ODP.NET be used with an Oracle8, Oracle8i, or Oracle9i Release 1 client?
A: No. You need to use the Oracle9i Release 2 or higher client.
Q: What do I need to have installed on my client machine to have ODP.NET work?
What needs to be on a client machine when running an application compiled with the 10g ODP.NET?
The FAQ states the following :-
A: You will require the following:
Windows 2000, Windows XP Professional, or Windows Server 2003
Microsoft .NET Framework 1.0 or higher
Oracle9i Client Release 2 (9.2) or higher
Oracle Net Services (included with the client)
Oracle Services for Microsoft Transaction Server, Release 2 (9.2) or higher. This is required for applications using distributed transacations.
This implies that ODP.NET does NOT need to be installed on a client. However, I cannot find OraOPs9.dll on a machine with Client Release 9.2 installed. Should OraOps?.dll automatically come with a Client installation of 9.2 or higher?
Also, if an application is built with the 10g ODP.NET, can it be run from a machine with OraOps9.dll?
I'd be very grateful for anyone who can clear up my confusion.
MickThis implies that ODP.NET does NOT need to be installed on a client. However, I cannot find OraOPs9.dll on a machine with Client Release 9.2 installed. Should OraOps?.dll automatically come with a Client installation of 9.2 or higher?
ODP.NET needs to be installed on the client. OraOps9.dll is part of ODP.NET, not the Oracle Client.
Also, if an application is built with the 10g ODP.NET, can it be run from a machine with OraOps9.dll?
If an application is built with 10g ODP.NET, it can be run with 9.2 ODP.NET as long as you do not use any 10g APIs. The new features in 10g ODP.NET are included in the doc and the ODP.NET FAQ for your reference. -
Outboung Campaing: Error Unable to communicate with Enterprise Server. outbound Option not available
Hi everyone,
I'm running UCCX 8.01 + CUCM 7.1+ Cisco 7942 just for learning purpose. After creating the Outbound Campaign and imported the Contact List the call is received by the agent (call is state is received as Offering) but after press the Accept, Reject or any othe action button is received the error:
Error Unable to communicate with Enterprise Server. outbound Option not available (attached to post).
What does this mean?
Regards
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice CertifiedAny idea?
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified -
CAD Client Configuration on UCCX 8 Question
I have a brand new install of UCCX 8.0.2 ES1 stand alone Premium Packaged System installed with CM version 7.1.3. I'm having issues getting the desktop monitor to work. CAD Supervisors keep getting the pop up error "Supervisor has failed to start device monitor on ..." when they try and monitor. Customer has shuttle boxes that we've tried replacing the NIC cards to a 3C905C-TX which I think is supported. Also validated the items below:
- All services in UCCX are "in service"
- Span to PC port is enabled on all agent/supervisor phones
- Disabled the option to Advertise G.722 codec
- Ran PostInstall on supervisor and agent PC and pointed Voip Monitor IP to their respective local NICs
I'm planning on rebooting the server when Call center closes but wanted to check and see if there's anything else I'm missing.../* Style Definitions */
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You have checked a few of the common issues that will cause this. In addition please check the following; (other options may need to be checked and is dependent on using Desktop Based Recording or SPAN based)
1. Run a Route Plan report on the UCCX DN and make sure that only one instance is shown.
Reason - Only one device can be associated with the UCCX DN or the system may look for an RTP stream with an incorrect MAC ID.
Exception - There is an option for HOT SEATs. This is where several agents share an extension but this extension will still have to remain on a single device.
In some cases, when Extension Mobility is set up and the agents are logged into Extension Mobility and the CAD, the Device Profile and the actual phone may appear in the Route Plan Report.
2. Open the Desktop Administrator and ensure the Desktop Monitoring Option is selected for the appropriate agent.
Also check the selected VOIP Monitoring server.
3. Have you checked the NIC Binding. I have seen cases where the NIC binding order had another onboard NIC set as primary. Ensure the NIC we are using for the capture is the primary in the NIC binding order. Disable any wireless NICs
4. Disable the Windows Firewall in the services option of the desktops for the Agent and Supervisor.
5. Disable any antivirus that you may have on the desktop. This may indicate there is a port blocking issue with the application. In some cases, we would need to add rules or exceptions for firewalls or applications not to block certain ports.
If these fail, download a common program for capturing traffic. I prefer Wire Shark but a few are out there. Once installed, place the agent on a call with the UCCX Extension, select the proper NIC and see if there is an RTP stream present in the capture. If there is, then the phone is working properly and the RTP stream is being delivered to the Desktop. If not, then we would look on the phone side to determine what the issue may be.
Let me know if these help by either rating the post or replying with any additional issues.
Thanks,
Jason M. Hutchinson -
Is FPGA module option absolutely needed to deploy a RIO system?
Is FPGA module option absolutely needed to deploy a RIO system? I do not believe that I need to customize any of my I/O or go beyond the vi's already available in LV development suite and Real-Time module option.
You don't need the LabVIEW FPGA Module to simply deploy an existing RIO configuration (bitfile). You can do that simply with LabVIEW, LabVIEW Real-Time, and the NI-RIO driver. You only need the FPGA module if you want to compile a new FPGA personality into a bitfile to do your IO. If you already have a bitfile that fits your needs, you don't need the FPGA module to deploy and run it.
For instance, the RIO driver probably installs a few simple examples that use interrupts and DMA to send data back to the host for various targets. It could be that one of these example bitfiles fits your needs if your requirements aren't too elaborate.
Just trying to clarify the issue here... And what I'm talking about has nothing to do with NIWeek or whatever everyone else is posting about.
Jarrod S.
National Instruments -
Need some Help configuring sip
Hi all ! ,
Im kind off new to sip calling and cisco telephony , but here goes ,: i have a 2821 router with CME installed
IOS : C2800NM-IPVOICEK9-M
Sofware version : 15.1(4)M4 / CME 8.6
Attached to GE0/0 is a CISCO 3750 switch
GEO - consisfts of 3 VLANS , the native
172.22.1.X
172.22.100.X VOICE
172.22.101.X DATA
my tftpserver = 172.22.1.150
i need some help configuring a sip trunk , i have 10 testing phonenumbers from vodafone , but i do not know where to start to get this working
i have tried
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_example09186a00808f9666.shtml
but im getting stuck with what to fill in where .. is there anyone form NL whom has the same setup ? or similar ? or can give me some guidance on how to make the test callsok.. here goes
Building configuration...
Current configuration : 9721 bytes
! Last configuration change at 15:26:14 CET Thu Jan 2 2014
! NVRAM config last updated at 15:26:14 CET Thu Jan 2 2014
! NVRAM config last updated at 15:26:14 CET Thu Jan 2 2014
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Router
boot-start-marker
boot-end-marker
no aaa new-model
clock timezone CET 1 0
network-clock-participate wic 0
network-clock-participate wic 1
network-clock-select 1 E1 0/0/0
network-clock-select 2 E1 0/0/1
dot11 syslog
ip source-route
ip cef
ip dhcp pool VOICE
network 172.22.100.0 255.255.255.0
option 150 ip 172.22.1.150
default-router 172.22.100.1
ip dhcp pool DATA
network 172.22.101.0 255.255.255.0
default-router 172.22.101.1
no ip domain lookup
no ipv6 cef
multilink bundle-name authenticated
isdn switch-type primary-net5
voice service voip
ip address trusted list
ipv4 172.22.1.50
ipv4 172.22.1.51
ipv4 172.22.100.1
ipv4 172.22.101.1
ipv4 62.140.159.225
callmonitor
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
registrar server expires max 3600 min 3600
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
codec preference 4 g729br8
voice register global
voice translation-rule 1
rule 1 /5123781291/ /601/
rule 2 /5123781290/ /600/
voice translation-rule 2
rule 1 /^112$/ /112/
voice translation-rule 3
rule 1 /^.*/ /0262610290/
voice translation-rule 4
rule 2 /600/ /5123788000/
rule 3 /601/ /5123788001/
rule 4 /^2(..)$/ /51237812\1/
voice translation-profile CUE_Voicemail/AutoAttendant
translate called 1
voice translation-profile PSTN_CallForwarding
translate redirect-target 4
translate redirect-called 4
voice translation-profile PSTN_Outgoing
translate calling 3
translate called 2
translate redirect-target 4
translate redirect-called 4
voice-card 0
crypto pki token default removal timeout 0
controller E1 0/0/0
framing NO-CRC4
pri-group timeslots 1-31
controller E1 0/0/1
framing NO-CRC4
pri-group timeslots 1-31
ip ftp username cisco
ip ftp password cisco123
ip tftp source-interface GigabitEthernet0/0.1
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
no keepalive
interface GigabitEthernet0/0.1
encapsulation dot1Q 1 native
ip address 172.22.1.51 255.255.255.0
interface GigabitEthernet0/0.20
encapsulation dot1Q 20
ip address 172.22.101.1 255.255.255.0
interface GigabitEthernet0/0.100
encapsulation dot1Q 100
ip address 172.22.100.1 255.255.255.0
interface GigabitEthernet0/1
no ip address
shutdown
duplex full
speed 100
interface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
interface Serial0/0/1:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
interface BRI0/1/0
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
interface BRI0/1/1
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
ip forward-protocol nd
ip http server
ip http authentication local
no ip http secure-server
ip http max-connections 16
ip http path flash:gui
ip route 0.0.0.0 0.0.0.0 172.22.1.50
tftp-server flash:7941/apps41.8-4-1-23.sbn alias apps41.8-4-1-23.sbn
tftp-server flash:7941/cnu41.8-4-1-23.sbn alias cnu41.8-4-1-23.sbn
tftp-server flash:7941/dsp41.8-4-1-23.sbn alias dsp41.8-4-1-23.sbn
tftp-server flash:7941/jar41sccp.8-4-1-23.sbn alias jar41sccp.8-4-1-23.sbn
tftp-server flash:7941/cvm41sccp.8-4-1-23.sbn alias cvm41sccp.8-4-1-23.sbn
tftp-server flash:7941/SCCP41.8-4-2S.loads alias SCCP41.8-4-2S.loads
tftp-server flash:7941/term41.default.loads alias term41.default.loads
tftp-server debug
control-plane
voice-port 0/0/0:15
voice-port 0/1/0
voice-port 0/1/1
voice-port 0/0/1:15
voice-port 2/0/0
voice-port 2/0/1
voice-port 2/0/2
voice-port 2/0/3
voice-port 2/0/4
voice-port 2/0/5
voice-port 2/0/6
voice-port 2/0/7
voice-port 2/0/8
voice-port 2/0/9
voice-port 2/0/10
voice-port 2/0/11
voice-port 2/0/12
voice-port 2/0/13
voice-port 2/0/14
voice-port 2/0/15
voice-port 2/0/16
voice-port 2/0/17
voice-port 2/0/18
voice-port 2/0/19
voice-port 2/0/20
voice-port 2/0/21
voice-port 2/0/22
voice-port 2/0/23
mgcp profile default
dial-peer voice 1 voip
description **Incomming Call from SIP Trunk**
translation-profile incoming CUE_Voicemail/AutoAttendant
session protocol sipv2
session target ipv4:172.22.1.50
incoming called-number .%
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 2 voip
description **Outgoing Call to SIP Trunk**
translation-profile outgoing PSTN_Outgoing
destination-pattern 9........
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 3 voip
description **Outgoing Call to SIP Trunk **
translation-profile outgoing PSTN_Outgoing
destination-pattern 9[2-9]..[2-9]......
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 4 voip
description **Outgoing Call to SIP Trunk**
translation-profile outgoing PSTN_Outgoing
destination-pattern 9[0-1][2-9]..[2-9]......
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 5 voip
description **911 Outgoing Call to SIP trunk**
translation-profile outgoing PSTN_Outgoing
destination-pattern 911
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 6 voip
description **Emergency Outgoing Call to SIP Trunk**
translation-profile outgoing PSTN_Outgoing
destination-pattern 9911
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 7 voip
description **911/411 Outgoing Call to SIP Trunk**
translation-profile outgoing PSTN_Outgoing
destination-pattern 9[2-9]11
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 8 voip
description **International Outgoing Call to SIP Trunk**
translation-profile outgoing PSTN_Outgoing
destination-pattern 9011T
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 9 voip
description **Star Code to SIP Trunk**
destination-pattern *..
session protocol sipv2
session target ipv4:172.22.1.50
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 10 voip
description **CUE Voicemail**
translation-profile outgoing PSTN_CallForwarding
destination-pattern 600
b2bua
session protocol sipv2
session target ipv4:172.22.1.155
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 11 voip
description **CUE Auto Attendant**
translation-profile outgoing PSTN_CallForwarding
destination-pattern 601
b2bua
session protocol sipv2
session target ipv4:172.22.1.155
dtmf-relay sip-notify
codec g711ulaw
no vad
sip-ua
authentication username 0262610290 password 7 15020A1F173D24362C realm 62.140.1
59.225
authentication username 0262610290 password 7 021605481811003348
no remote-party-id
retry invite 2
retry register 10
timers connect 100
registrar ipv4:62.140.159.225 expires 3600
sip-server ipv4:62.140.159.224
host-registrar
telephony-service
max-ephones 58
max-dn 192
ip source-address 172.22.100.1 port 2000
calling-number initiator
system message testing
cnf-file location TFTP tftp://172.22.1.150/
load 7960-7940 P00307020200.loads
load 7941 SCCP41.8-4-2S.loads
load 7941GE SCCP41.8-4-2S
time-format 24
dialplan-pattern 1 26261029.. extension-length 3 extension-pattern 9..
voicemail 600
max-conferences 12 gain -6
call-forward pattern 9.T
moh music-on-hold.au
web admin system name admin password password
dn-webedit
time-webedit
transfer-system full-consult
secondary-dialtone 9
directory entry 1 101 name 101
create cnf-files version-stamp 7960 Jan 02 2014 08:40:49
ephone-dn 1
number 290 secondary 0262610290
name Phone 1
hold-alert 30 originator
ephone-dn 2
number 291 secondary 0262610291
name phone 2
hold-alert 30 originator
ephone-dn 3
number 292 secondary 0262610292
name Phone 3
hold-alert 30 originator
ephone-dn 4
number 293 secondary 0262610293
name Phone 4
hold-alert 30 originator
ephone-dn 5
number 294 secondary 0262610294
label Phone 5
hold-alert 30 originator
ephone 1
mac-address 0019.E88F.3BDD
button 1:1
ephone 2
mac-address 001E.4A92.0A27
type 7961
button 1:2
ephone 3
mac-address 0012.43F5.03AF
button 1:3
ephone 4
mac-address 000F.F7AC.502A
button 1:4
ephone 5
mac-address 0019.E851.090A
button 1:5
line con 0
line aux 0
line vty 0 4
login
transport input all
scheduler allocate 20000 1000
ntp master
end
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