UCCX question on agent skills

Is there a way to automate how an agent is skilled by certain time of day? Currently we have an agent that needs to receive calls from CSQ A between 12PM - 6:30PM and from 6:30PM to 8PM accept calls from CSQ B. Currently the only viable solution is the supervisor has to login and adjust the agents skills during these timeframes. Also I know we could skill the agent in both CSQ's but the supervisor does not want the agent to receive any calls from CSQ B between 12 - 6:30PM as well as not receive any calls from CSQ A during the 6:30 - 8PM timeframe. Thanks for any help!!

No issue there, create new Skill i.e. skill2, new CSQ2, on top of existing skill1, CSQ1, assign skill1 and skill2 to CSQ2. Assign this one agent to skill2 (not skill1). In your script between one time period queue CSQ1 which queues existing skill1 agents and does not include this one agent and during another time period select CSQ2 which includes skill1 existing agents and skill2 agent.
HTH,
Chris

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It is about time for Cisco to realize that this is something that their biggest contact center competitor, Avaya offers as a standard feature, out of the box (I'm sure they know it without me pointing it out). This is "old" technology for Avaya.
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Sent from Cisco Technical Support iPhone App

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When we add/remove an Agent Skill (or update their competency in an existing skill), do we need to have them log out and back in to CAD or is the change instant?
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Questions about Agents

Hi SAP Experts,
I have questions regarding agents.
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&AGENTS[&_WF_PARFOREACH_INDEX&]&
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HTH,
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I managed to fix the issue with the help of this post
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Hi
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Regards
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Aaron
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Hi,
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf
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