UCCX Screen Pops

Hello,
I am new to the Contact Center environment. I have been task with trying to assist in the collaboration of a 3rd party application (Ticketing System) and UCCX 8.5.1. I am trying to find out where we could place a url in a script. I will need for the url to pop up once a call comes in. We will then populate the ticket with the customer information. My portion of the project is determining where to place the url. Any assistance would be highly appreciated.

Start by taking a look at the Cisco Desktop Administrator user guide. I included a link below. There is a section titled "HTTP Action" which discusses how you can configure the desktop to pop up a URL with parameters from the agent desktop.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

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UCCX Screen Pop doesnt close when call is finished

UCCX Agents using CAD for a Bank.
Callers enter their account number and check their balances and other automated things.
They decide to speak to an agent and press the appropriate digit.
The call comes to CAD with name, account number, balance, and contact info.
When the call ends, and even if the agent disables, that screen pop info is still displayed. Why don’t the previous caller ‘call variables’ disappear when the agent disconnects the call and even goes into a not ready state?
I am tol this is the Way CAD has always oprated. You always see the details from the last call you were on, until a new call is answered.
Is this normal beghavior and really nothing we can do to have it close upon call disconnect?
Thanks,
Steve

Hi
The idea would be that the info is still available for the agent to refer to when wrapping up the call and doing whatever work follows on.
The thinking is presumably that there isn't really any benefit to having it clear when there is nothing to replace it with yet.
Aaron
Aaron HarrisonPrincipal Engineer at Logicalis UK
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How to enable screen pops with UCCX 8.5

I have done a lot of reading on this, but I'm not finding enough information on it to help (or at least not in a way that I understand). I am trying to create an HTML based screen pop that would contain Enterprise Data pulled from the Microsoft CRM record of the person calling. Within that screen pop would also be a link to the actual CRM record for the agent to follow.
I've read things like need to use HTTP GET and HTTP POST, but I don't see those as steps within the Script Editor.
The web page would either be using the integrated browser in CAD or a new IE (or other) browser window, external to CAD.
Is this possible? If so, how would I, at the very least, get started.

I have been able to create an "Agent Notification" action that it works (pops up message box at Ringing and at Answered) and I've created a "Launch External Application" (at Ringing) step to open IE (as a test) that also works so I know I have my rules and conditions figured out. That means the problem has to be with my "HTTP action" step or whatever allows that action to work. Following steps I found in the guide, here is my HTTP action step:
Name: HTTP:Action_ScreenPop
Protocol: http
Method: Get (also tried Post)
Host: www.google.com
Port: 80
Path: search
Browser tab: HTTP Web Browser Tab 1
Request Data:
Name/Value/Value Type
hl/en/UserDefined
source/hp/UserDefined
q/cisco systems/UserDefined
gbv/2/UserDefined
oq/cisco systems/UserDefined
With all of those settings, I can hit Test button and I get an IE window to pop up that takes me to a google search for Cisco Systems. However, going through the process live, I get nothing. Any thoughts on what I'm missing?

UCCX 10.5 Scripting: Allowing a CAD Task Button to Change A Boolean Value to Skip a Screen Pop

Good Morning All...
I've found some wonderful information on here in the past and I'm hoping you all can assist me now.
I have a CCX Script (10.5(1)SU1) that is working beautifully. Within the CAD integration there is a screen pop which sends an ANI value to a corporate application to bring up customer information, this is also working with no issue. I've been given a request from the call center manager to put a task button on the agents' CAD instance to allow them to turn off these screen pops in the event that they need to be on the same screen for longer than the work/wrap-up time between calls.
My Questions Are These:
1. I know I can use a task button to set an Enterprise Data value i.e. skip_pop = true (skip_pop being tied to the Boolean value in the script). That being said, I can't change the value until the call reaches the agent and that is too late in the process to stop the prompt from running. Is there a better/different way that I am not thinking off to allow the agent to interact with Boolean value before the call arrives to the agent?
2. Am I completely off base? Is there a much better way that I can do this in general?
I am at your mercy and your help is greatly appreciated.
Thank you
Justin

Hey Aaron:
So I'm in the midst of working through this mess for a button push and I've hit a wall. Perhaps you'll have some insight? In my CDA (see screen shot) I've configured an HTTP action that is in theory sending the agent ID and a value of true.
In my child script (attached) I have a Get HTTP contact info where I am looking for "Agent_ID" and "sPopState" when I do a test run with a reactive debug I am getting success but the database is basically adding lines but with no information in either column (I have verified that my DB is working correctly).
Do you by chance have any idea what I might be missing? I'd like to think I'm close but I'm getting into dark territory for my experience level.
As always, your help and expertise are greatly appreciated.
Thanks,
Justin

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I recently noticed that several of the movies I purchased in ITunes no longer will play. A notice screen pops up and says they are unable to locate. The do however play on my new AppleTV that I just set up. Is there a fix for this?

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Hi Paddy...
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Downloading past purchases from the App Store, iBookstore, and iTunes Store

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attach a screenshot of what pops up after clicking pse 12, http://forums.adobe.com/thread/963429

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Screen Pop a View in New Query Mode

I am doing a Siebel screen pop customization and am having trouble figuring out how to open my desired view in query mode when the call comes in. I have specified my BusComp and BusObj as well as my SingleView in the custom EventResponse but am not sure where and how to specify the mode which I want the view to open in.
Anyone know how to do this?
Thanks in advance!

Thank you Fuzii,
I am a Siebel newbie and am trying to figure out how to do a few things with custom screen pops.
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[EventResponse:AnsweredInboundCall]
QueryBusComp = "<busComp>"
QueryBusObj = "<busObj>"
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Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

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Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
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CTI: screen pops with out CTI connector

Hi.
i have business scenario where we need to perform screen pops for an incoming phone call without traditional connector solution. currenty we have ivr/cti and sap crm icweb. my initail thoughts were to implement webservice from cti/when call gets routed to agent.once acd sends call to agents it should trigger webservice to sap crm ici through http call ici should intercept the soap message and parse(transformation) it to abap through ici. e.g if i use exisiting ici soap and use ici adapter( with custom built ICI proxy classes from the WSDL ) plus a http get to include user id and account from CTI would this be a good approach* sap crm 5 version*
1. now questions araises on how we should assign call to same agent who got call routed.
2. how to sync up both cti and ic webcient so that there is no time lapse
i have seen few experts implemented similar solution How to trigger a search in CRM IC
"server-side integration between CRM 5.0 IC WebClient and web-based telephony client
running besides. We used same technique as ICI interface to communicate IC WebClient,
i.e. simple abap messaging (SAM). Restriction: works only INBOUND"
it should be great help if anyone can share there thoughts on this.
thanks
susheel

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http://support.apple.com/kb/HT4367

UCCX Screen Pops

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