UCCX Scripting:Not able to tranfer calls to Operator.

Question

HI Experts.
I am trying to make a script like
thank you for calling XYZ Company if you know the extension please dial it now or press 0 for assitance.
I have created a script in Cisco Unfied CCX 7.1  Editor and i am able to send the calls to Users Ext's but i am not able to transfer the calls to operator when i pressed 0.
I have attached the script where i am able to transfer the calls to Users ext successfully but i also want to transfer calls to operator when any body from outside press 0.
Please review my attached script and let me know how i can do it to complete the rest.I have attached My script and also the snapshot.
Waiting for reply
thanks and best regards

Answer 1

Add an integer varible named intCount and set it to 0.  I've added some lines and bolded them for you.  The first time the script asks for a number, intCount will be 0, the second time it will be 1, so the test will be false the second time and terminate the call.  I don't know what type of buisness you are in, but you may want to record a message telling them they are being disconnected and place it right before the terminate statement.
Start
Delay 2 sec
Accept (--Triggering Contact--)
startscript
PhoneNumber = get digit string (--Triggering Contact--)
     Successful
          Call Redirect (--Trigger Contact-- to PhoneNumber)
               Successful
                    goto wrapup
               Busy
                    goto startscript
               Invalid
                    goto startscript
               Unsuccessful
                    goto startscript
     Timeout
     Unsuccessful
If (PhoneNumber == "0") Then
     True
          Set PhoneNumber = "7263"
          Call Redirect (--Trigger Contact-- to PhoneNumber)
               Sucessful
                    goto wrapup
               Busy
                    goto startscript
               Invalid
                    goto startscript
               Unsuccessful
                    goto startscript
     False
Set intCount = intCount + 1
if (intCount > 1) Then
     True
          goto prewrapup
     False
goto startscript
prewrapup
Terminate (--Triggering Contact--)
wrapup
end