UCCX scripting problem

Hi,
I am trying to develop a script for UCCX 7.0. I opened Unified CCX Editor started new script, put an accept step and a terminate a step with delay step between the a two of em, uploaded my script to the appadmin page and created a new application for it and. When dialing my application trigger i got "soory we are experiencing problems now please call later". When I try to use the default "aa.aef" script instead of mine It works great. what should I check to have my script work.
Best Regards

Is the timestamp close to the time of your issue? I would imagine that it's not the cause of the issue as you're getting to the UCCX server and hearing the standard error message about the system problem. I think that looking in the MIVR logs will shed a bit more light as to what is happening when you call into your application.

Similar Messages

UCCX Script problem

Hello Everybody,
I have big problem with one small part of my script in UCCX 8.5 (Std).
I have one String = "aaa,bbb" and I want to split it to two strings first "aaa" and second "bbb"
I set new variable: String one dimension array.
When I add "Set myStringArray = myString.split(",")",
my script has completly dead, I cant debug it, and after some seconds I hear error message.
What is bad with this line of code?
Regards.

Thank you aaronharrison for quick reply.
I'm still reading documentation and digging in net, and few minuts ago I added:
Do myStringArray = new String[2]
Exactly as you wrote:)
I checked that I can put some data in particular variable in array, as example.
Set myStringArray[0] = "something"
and it works fine, but "split method" doesnt works.
Could you please tell me something about how to get logs and exceptions?
Best Regards.

Uccx 8.5.1.11003-32 scripting problems

Hello,
I have a UCCX script that was created when I was running version 5 of CCX but now I’ve upgraded to version 8.5 and the script no longer works correctly. I was able to get all of my other scripts to work but not this one.
Its main function is for holidays when we close the office. I would call it and the first thing it says “Normal business routing is in effect”, I enter my PIN, then select option 2 and that’s supposed to change the call routing so that incoming calls go directly to the answering service.
It works as far as I can call it and enter my PIN, then I enter option 2 but nothing happens, the call just terminates. I tried to do a Reactive Debug and it just goes directly to Terminate after I push option 2.
I’ve included the original script from v5.0 and also the updated script after I changed the DOC locations.
Anybody have any ideas on how to fix this?

You cannot write to the document repository unless you have authenticated a user within the script. Whether you do this interactively or hard-code the extension and matching CUCM PIN within the script doesn't matter; the MIVR engine won't write unless a User variable has authenticated.
Please remember to rate helpful responses and identify helpful or correct answers.

Working with TimeZone variables in UCCx script

Hi Team
I'm wondering if you guys could help me to find out the best way to work with TZ variables in UCCx script.
Because of different countries customer has a branches, I need to setup different TimeZones for each country handled by the same centralized UCCx.
In this post they use Java to work with TZ, however, but I prefer another way to work with TZ variables:
https://supportforums.cisco.com/discussion/11851751/how-make-uccx-holiday-script-timezone-aware
My idea is to work with Time Zone variables in the script, so what I did was to create different TZ variables and each one of the them assigned the proper timezone based on the country, so depending of the Trigger involved (DNIS), I can find witch country this call came from and give the right timezone.
The problem I have is that at the time I want to add or subtract two variables of TZ, I got an error because of the syntax. I've been trying different options, but until now, no luck.
Would you mind you guys who had been working on this let me know what is the right syntax to add or subtract TimeZone variables un UCCx?
Thanking you in advance
Martin

Hi
I've been working on TZ's recently... see this post:
https://supportforums.cisco.com/discussion/12474756/how-check-daylight-saving-within-uccx-script
My approach in the scripts was that basically I allow the department to set their opening hours in the timezone of their choice.
They have a management web page served from CCX that accepts start/end times each day, and a timezone. That all gets stored in XML.
In the script, based on that information I get the current time in whatever timezone is set, and compare that to the XML open/close times.
Similarly for holidays, I get the current date/time in the holiday TZ and compare the holidays to that.
Aaron

UCCX script to pull XML data

Hello,
My goal is to create a UCCX script that will run on a Standard license server. Basically, when a user dials a four digit "speed dial", I want them to be translated to a UCCX route point, that will take the original called number, and the calling number, and use that to create a URL that it will then query and retrieve the actual number that will need to be dialed.
So my plan currently is to have a phone inside of a partition that has a translation pattern of XXXX. The called number gets translated to 1158, which is the trigger of the application on UCCX.
The url I want to query will be something like this:
http://localhost:35798/RestServiceImpl.svc/XML/1017/6314
"Localhost" will eventually become the IP address of the server hosting IIS application that will provide the XML output. 1017 is the "speed dial" or the original called number, 6314 is the calling number.
Going to that URL should return me this output:
<XMLDataResponse xmlns="http://tempuri.org/">
<XMLDataResult>
<CallingXML>
<Extension>6300</Extension>
<SpeedDial>1001</SpeedDial>
<PhoneNumber>918005551212</PhoneNumber>
</CallingXML>
</XMLDataResult>
</XMLDataResponse>
This is the script as I have written it out so far:
It does not seem to like what I have put together thus far when I try to validate it. I'm just wondering if I'm doing something that's obviously wrong.
The end goal will be to take the NewNumber and dial it, while hiding it from the phone.
Thanks,
Mark

Here's an update: I have the script retrieving the correct numbers and formulating the URL correctly. It also appears to be delivering the query from the XML.
Here's what the XML looks like when I hit it from my browser:
http://tempuri.org/
">
http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">63141017918003551111
When I do an Interactive Script Debug session and dial the number, I can see that there are two problems: 1) the NewNumber string is "null" by the time it gets to the step to do a Call Consult Transfer, and 2) the script just shows up a blank Exception.
This tells me I am not parsing the XML correctly.
Here is what I have currently:
NewNumber = Get XML Data (xml, "/descendant::XMLDataResponse/child::XMLDataResult/child::PhoneNumber")
Which based upon what I've read in Cisco's Volume 2 and elsewhere, should be correct.
Notice in the screenshot that the XML data that UCCX pulls in looks different from when I look at it from my browser. I've also attached the script.
Thanks,
Mark

UCCX scripting to invoke Web Serivces?

Hi,
I am working on UCCX 7.0(1). My task is to write a UCCX script that would invoke a call to web services. Below is the details of what Iam trying to achieve-
1) Send a request as "http://L01oh055841Z2KX.cardinalhealth.net:9084/wsa/services/WsDWLServiceControllerAdapter". This involves appending an XML doc that would be the input parameter to the web services adapter. I use the Create URL Document step from the script pallette but have no idea how to send the XML document that would act as a parameter to the adapter in the above link..
Has anybody tried this before?
Thanks,

Anthony,
My thask is similar to original poster's task. I'm trying to follow your guide. Problem is, when I try to create application and select my script (that uses custom java class), I get message - Error occurred while loading script. Check log for more details. Which logfile do I check? Is it CRS engine log? I looked thet up and it contained nothing more that keepalive reports. Actually I went through all of them and found no error messages. I suspect that I should turn up tracing, but I don't like the idea of turning on trace for all subsystems. Maybe you could tell me which subsystem I should investigate further?
Thank you!
Ervins

UCCX Scripting - Open/Close time of day is different on some days

All,
I currently have a simple UCCX script with a DOW and TOD variable set, but need to make an adjustment to accommodate a new schedule for a call center queue. My DOW is Monday - Friday, and TOD is set to 8am-5pm. I need to make a change to where say Wednesday is set to not close the queue until 10pm. How do I make that happen?
This is the way it shows in the editor:
DOW: Monday-Friday
+open:
++8am-5pm:
+++Goto yadayada
++TheRest
+Closed
If I need Wednesday's queue to stay open between the hours of 8am and 10pm, what logic do I need to put in? I'm thinking I'll have to add an IF Statement, but not sure where to start. Any ideas?

I was able to figure this out. Below is what I did:
Created two new Day of Week options and selected the corresponding days. Under each, I moved the Time of Day statement and assigned the time ranges, then selected the goto statement and assigned it as needed per my script.
This should provide the logic I was needed.

How to update XML file through UCCX script ?

Hi,
I have an UCCX script with MENU step. One of the step is for technical support team. When caller chose this step, information about date and time of the call and calling number should be recorded on a XML file located on the web server.
This XML is uploaded into the web server , but I don't know how to update it through UCCX script.
Here is how the XML file looks like:
<?xml version="1.0" ?>
<rss version="2.0">
<channel>
<title>CALL LOG</title>
<link></link>
<description>Support Call log</description>
<ttl>1</ttl>
<item>
<title>2011-08-24 14:56:39 - 00044 123 123 123</title>
<link></link>
<description></description>
</item
</channel>
</rss>
Any idea?
Thanks,
O

Hi
The 'keyword transform' step uses the template XML file to generate the actual XML file you want to post... the template would be a plain text file uploaded to the repository, and would look like so:
<?xml version="1.0" ?>
CALL LOG
Support Call log
1
%%calldatetime%% - %%clinumber%%
Now - if you had that bit of XML, with correct time/number in it - have you verified know that you can definately just post that XML to a certain URL to get it on the server? Check with whoever manages that server exactly what you need to do to get it to appear - then worry about how you do that from UCCX. It may not be a matter of posting up that XML, you may need it in a different format or something..
Aaron

UCCX script editor not working

1-The loading bar down of the screen always loading and never finishes.Please take a look to the attached picture.
2-When i go to the uccx and want to change the server from hostname to ip address,i always get update failed.
I am so new in uccx,help is appreciated.
Thanks in advance.

Hello,
You have come to the right place to ask questions on UCCX.
Please take some time to read through the product manuals, as they are full of good information and will answer most of your questions.
UCCX Documentation Home Page
http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
On to your two questions:
1. This is not a loading bar. This bar is completely useless, and all it's telling you is how much memory the Editor has available to it in order to process things. The button to the right is simply a "garbage collector" which will attempt to free up any abandoned memory, but mostly it just sits there looking pretty. You really don't need to bother with either of these too status bar items, and can ignore them.
Source: UCCX Scripting Volume 1 - Getting Started with Scripts
2. It's been about two years since I've completed an install of UCCX, and therefore don't have this information fresh in my head. I did spend few minutes trying to find documentation on the topic, but to no avail. I was only really able to read the Help page for that specific page (Help > For This Page), however, it didn't make a big deal about changing the value. It simply says, change it and then click Save.
Could you post the exact error message you are receiving? Also, what is your intention with changing the hostname to IP? Unlike CUCM where you may want to remove DNS dependency on the phones to communicate with the server, UCCX clients use the IP address regardless. So perhaps it's not a necessary step?
Anthony Holloway
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DB Read error from UCCX Script

Hi All,
We are running uccx 7.0.
Trying to return data from DB using stored procedure from the uccx script.
We are able to run this when we pass explicit value instead of variable ANI.
But whenever we provide variable ANI, we get below
error: SQL statement varible not defined : ANI
Query which provided in the DB Read as below,
select * from table(credit_back.fun_select_point($ANI));
Request your help on it..
Regards,
Shalid K.C

Yes Gergely.
we have created new script and when i add DB Read function in the script, it is not allow to apply it, same time it is giveing the above mentioned error.
but when i test it with explicite value it is working.. .not working by providing variable name
Regards,
Shalid

How to see programming Code for UCCX Script

Hi All,
How can I see the programming Code for UCCX Script? I have a script and want to see its Code , something like :
int sum = 0;
boolean alternate = false;
boolean isValid = false;
try {
int i = 0;
for (i = ccnumber.length() - 1; i >= 0; i--) {
int n = Integer.parseInt(ccnumber.substring(i, i + 1));
if (alternate) {
   n = n * 2;
   if (n > 9) {
    n = (n % 10) + 1;
sum += n;
alternate = !alternate;
isValid = (sum % 10 == 0);
} catch (Exception e) {
return -1;
return (isValid == true ? 1 : 0);
thanks,
Hamed

You're not going to find code per se, unless you have some java class you wrote and then you would only see the code if you had the source java file. The script is the only interface you get for "code".
david

UCCX script and abandoned calls

Hi Guys
I got question about that UCCX script and abandoned calls , so currently we had 4 different script for support the call follow .
So the Main script is just AA let the people select menu 1 , 2 ,3 then go to different queue , after select 1 (for example) then call-direct to second script trigger number and coming into the queue .
Unfortunately , the system counter the action to be an Abandoned call , I already open the case about this issue and the TAC did not found any configure issue on UCCX , from the log we can seem all the REDIRECT,lrd=5000 is abandoned call .
23811205: Apr 28 13:01:44.257 GMT+800 %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=37148,implId=151183/1,state=STATE_RECEIVED_IDX,inbound=true,App name=APP0,task=null,session=null,seq num=-1,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=null
23811420: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(5030) JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23811424: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23818414: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(239) JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
23818421: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
Please give some advice about that and I am look forward to heard from you guys soon .
Thanks

Hi Jon
I was tested "Set Call Contact Info step to mark the call as handled" last night , but not working .
so in the get call contact info properties , I was used last Redirect number to nest trigger number .
but not working .
so have got any idea about that ?
thanks

How to setup a whisper prompt in UCCX Script?

Guys
I need some help here.
We have a cisco UCCX setup which was designed and implemented by a vendor. They had the script written. I want to modify that to have a whisper prompt for the agents to hear something before they start their talk.
Is there something that anyone can guide me to tell me what actually has to be done on a script to input this whisper message. I have a prompt for that. But don't know where and what to start with.
Any help is much appreciated.

@Gergely : For your first question, the answer it yes. The agent should hear that recording before he does go the customer call.
But the second note what you sent, I don't think that is correct. Because UCCX script supports that. I have pasted a sample below which a whisper prompt works in one of our UCCX script. See below.
Correct me If I am wrong.

Webservice call on UCCX Script

Hi,
Anybody has idea how to call web service on UCCX script editor.
I read i have to built custom java code and import it into UCCX. Can anybody support how to use it.

Hi,
that's one way but there are several other options as well:
- using embedded Java code in your script (no custom file),
- creating the necessary Java classes with wsimport and referencing them in the script.
Please note you need at least IP IVR or UCCX Premium to make this work.
You should probably read the configuration guide about administering custom classes.
G.

Saved File Groups Issue in Bridge Center - script problem?

Hi all,
I tried posting this in the Bridge forum with no replies. After browsing through this forum I'm wondering if this is a script problem?
I have the CS2 premium, and use all packages. The problem I have is saving and retrieving files in the 'Saved File Groups' of Bridge Center. I can save Photoshop files no problem, but the idea is to be able to save other files from open applications in the group and then to recall them later. I can save Illustrator files with others in a group but only Photoshop files open, and it ignores the saved Illustrator files.
With my InDesign files, it does not even recognise them as files to be saved. I can have a file open, click on "Save open files into a file group" and it will come up with a little box saying there are no open files to save!
OS - XP sp2. Bridge 1.0.2
If this can be helped with scripting, please explain clearly, I am a graphic designer and no very little indeed about scripting.
Your help would be appreciated.
Thanks,
Thysje Arthur

Hi,
Do you mean that Windows displays “Network Shortcuts” folder when you click “Browse” icon? If so, please check if you configure the default local file location to the “Network Shortcuts” folder. You could refer to the image below to find the option of the default
local file location.
Best Regards,
Mandy
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UCCX scripting problem

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