Unable to access Shopping Cart

I am running iTunes 7.3.2 on Windows 2000. I can access the iTunes store and could move selections to my shopping cart until it became full, but I cannot access my shopping cart. I get the message, "We could not complete your iTunes request. An unknown error occurred (5002). There was an error in the iTunes Store. Please try again later." I've had this message for several days. Now I'm being told to delete or purchase items in the cart because it is full, but I can't access the cart. Argh! Any suggestions?

Hi ... I am also have the Shopping Cart related problem. It started yesterday afternoon - or at least that's when I noticed it. I was already logged into the iTunes Store, and made some selections. I went to check out, and then was prompted for my password to complete the purchase. This time, I noticed that it asked me to save my password for future purchases. I did not recall seeing this previously. I selected the option, and entered my password. My password was rejected twice. I went to look it up and verified it was correct.
I came back to my computer, and after fumbling around with logging in, logging out, rebooting, etc, I was able to finally make it in, but I was told that my credit card information was out of date or incorrect. I went through and posted all of my details. I was able to finally make the purchase, but have yet to be able to make the download. Whenever I attempt to retrieve my purchases, I am prompted with a message 'Unable to check for purchases. The iTunes Store is temporarily unavailable. Please try again later.' Fortunately, the purchase doesn't seem to have posted to my credit card .... yet.
I contacted support yesterday. No response, not even canned or auto acknowledge. This is very disappointing. First to have the problem, then not to get a prompt resolution - not even prompt auto receipt acknowledgement. Then I come here and see a lot of similar problems, all with similar lack of responsiveness but what seems clearly a larger problem on Apple's end.
If Apple wants to play in the consumer entertainment business, prompt responsiveness is expected for on demand sales. Else, they'll find another source. It's not true what one poster here said - you're not locked into Apple for your media. You might need to use iTunes to sync your media devices, but I have iPods and an Apple TV, and the media that feeds them isn't all from the iTunes Store, not even a quarter of it.
EDIT: After poking around some more, I did find a post about going to your profile and cleaning up your information there. I did notice that my email address was incorrect (which would explain the lack of response from support). I've updated that, but it may take a while to update for all resources, such as iTunes Store. I'll post an update if it resolves the issue.
Message was edited by: jthNET

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