Unable to connect office 365 Mail

:-( Some thing went Wrong
Error showing unable to connect office365 Mail

Hi,
Do you mean Outlook Web App for Office 365 by "office365 Mail"? At which exact point will you get this error?
Could you please provide the complete error message, or as Mark suggested, attach a screenshot here?
If you are refering to the Outlook Web App for Office 365 (not the desktop version of Outlook), then I'd suggest you post in our dedicated forum of
Office 365 Community -
Email and calendar,
where you can get more experienced responses:
http://community.office365.com/en-us/f/158.aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Similar Messages

  • How do I get Thunderbird to connect to a properly-configured Office 365 mail account after shutting down and then restarting the client?

    I get my Office 365 account set up and working in Thunderbird. I can download and send mail just fine using the auto-detect or manual account settings recommended by Microsoft/Outlook/Office 365. Everything appears to be working as it should as long as the client stays open. When I shut the Thunderbird client down and restart it, it can no longer access the Office 365 mail account. I get a popup error message:
    The current operation on 'Inbox' did not succeed. The mail server for account (my Office 365 account) responded: User is authenticated but not connected.
    It has no problem connecting to Hotmail, Gmail and other email services, and I can access Office 365 through the web client, but Thunderbird refuses to connect. If I remove the account and re-add it, I can have full access to my email again, but only as long as Thunderbird stays open. If the client gets restarted, it's gone again.
    How do I fix this?

    I think you might be having a cached password problem. I was having it and was able to resolve by deleting my stored password in Thunderbird. I referenced
    http://kb.mozillazine.org/Setting_and_changing_email_passwords
    and also posted my question and resolution:
    https://support.mozilla.org/en-US/questions/1015221#answer-615054

  • Can't connect to Office 365 mail account via Apple Mail (Exchange)

    I recently upgraded to OS X Yosemite, but had this problem before upgrading as well. I have an Office 365 mail account, but cannot sync it via Apple Mail. I went into my Apple Mail accounts and tried connecting my Office 365 account through the Exchange option, but it will not connect. From my knowledge, this is not an uncommon problem but it is very inconvenient. Is there any way to get around the glitch, or anything I should be doing differently? I do know a couple people with Office 365 accounts who have been able to make it work, but they apparently did not do anything differently when setting up their account.

    Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
    Each of the following steps has been reported to help with Exchange issues, at least temporarily, in some cases:
    1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings.
    2. Rebuild the affected mailbox.
    3. Reindex messages.
    4. Follow the instructions in this support article to disable autodiscovery. You may need to get configuration details from the server administrator.
    5. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
    6. If you've created subfolders of the Exchange inbox, log in to the server through its web interface, move the messages out, and remove the subfolders. The inbox should have no subfolders.
    7. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
    8. Consider using Outlook instead of Mail to access your Exchange mail.
    See also this discussion.

  • Unable to activate Office 365 deveoper subscription

    Hi,
    I am unable to activate Office 365 deveoper subscription from MSDN subscription benefits page.
    I keep getting this error message
    Your Microsoft account (h*****@hotmail.com) is for your personal services like Xbox Live, Outlook.com, Windows 8, Windows Phone, and more.
    How do I activate this?. I have VS ultimate subscription.
    Regards,
    Houratious

    Hi Houratious,
    This forum is used to discuss questions about Office Development such as VBA, VSTO, Office Apps .etc.
    Since your question is related to MSDN Subscriptions, I suggest you to contact  MSDN
    Subscriptions Customer Service Centers to get more effective response.
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Error while Connecting Office 365/SharePoint online

    Hi,
    I'm trying to connect Office 365 from my local and when the execute query runs, it returns an error "For security reasons DTD is prohibited in this XML document. To enable DTD processing set the DtdProcessing property on XmlReaderSettings to
    Parse and pass the settings into XmlReader.Create method." Can anyone pls help ?
                var securePassword = new SecureString();
                foreach (char c in password)
                    securePassword.AppendChar(c);
                var onlineCredentials = new SharePointOnlineCredentials(login, securePassword);
                using (ClientContext clientContext = new ClientContext(targetSite))
                    clientContext.Credentials = onlineCredentials;
                    Web web = clientContext.Web;
                    clientContext.Load(web,
                    webSite => webSite.Title);
                    clientContext.ExecuteQuery();
                    Console.WriteLine(web.Title);
                    Console.Read();
                    return clientContext;
    Thanks
    Rajdeep
    rajdeep

    Hi,
    According to your post, my understanding is that you had an issue to connect to the SharePoint online.
    I had tested with your code, and it worked well as below.
    Did your project contain other code? Such as parse the XML file?
    You can create a new clean project to check with it works.
    More reference:
    http://stackoverflow.com/questions/215854/prevent-dtd-download-when-parsing-xml
    http://stackoverflow.com/questions/13854068/dtd-prohibited-in-xml-document-exception
    Thanks & Regards,
    Jason
    Jason Guo
    TechNet Community Support

  • Unity Connection Office 365 Single Inbox - 100 Users Limitation

    Hi all,
    Goiing over the Unity Connection release notes:
    Cisco Unity Connection 8.6(2) Support for Microsoft Office 365
    Revised 13 April, 2012
    In Cisco Unity Connection 8.6(2) and later, you can configure Connection to synchronize voice messages in Connection user's mailbox with the user's Exchange Online mailbox configured on Microsoft Office 365 environment. Microsoft Office 365 is a cloud hosted collaboration solution provided by Microsoft.
    Cisco Unity Connection 8.6(2) SU1 is qualified for 100 users with Microsoft Office 365. For scalability beyond 100 users, you need to contact UCBU Product Management team through [email protected] mailer.
    Note The integration beyond 100 users will not be supported by TAC until the BU has signed off on it.
    I was aware of the 19 users per Unified Messaging account issue, in which we created several UM Service accounts as a temporary fix until Microsoft lifts the limitation.  I wasn't aware of the above that there is a limitation to 100 Users total.
    There has been a few posts regarding the 19 user/account issue in which the workaround has been to create up to 20 UM accounts to get up to 380 users as a temporary solution.
    Any insight as to when this will be lifted or detailed timelines would be great!
    Thanks,
    Chris

    Hey Chris,
    I wouldn't go that route as you nicely noted. The specific locales for su2 are not shown
    and I'm pretty confident that this bug would carry over to su2 as well
    But then again....I could be way off base here
    CSCty54979 - 8.6.x release notes should detail what builds are required for locales
    Symptom:
    Release notes for Unity Connection 8.6(2a) and  8.6(2a)SU1 are not clear about what builds the use of locales  (localizations) are supported with and where they can be acquired
    Conditions:
    Customers wishing to support non-US English (ENU) languages with Unity Connect 8.6.x
    Workaround:
    For  Unity Connection 8.6(2a), you must install ES12 and use the locale  files that are labeled as ES12. The locale files are posted on cisco.com  for download, but Unity Connection ES12 is not (you will need to open a  TAC case and request a copy of 8.6(2)ES12)
    For Unity Connection  8.6(2a)SU1, the 8.6(2)ES12 locales should NOT be used. An updated set of  locales will be posted for use with this build in the near future  (expected by roughly mid to late April 2012). Also note that if you are  currently using the 8.6(2)ES12 locales, you should NOT upgrade to SU1  until the SU1 locales are posted to cisco.com so that you can use them.
    If su2 is equivalent to ES44 then they aren't shown on this doc either??
    http://www.cisco.com/web/software/Voice/pdf/LocalizationSupportforCUCESreleases.pdf
    Cheers!
    Rob
    "May your heart always be joyful
    May your song always be sung" - Bob Dylan

  • Office 365 mail stuck in OUTBOX

    Hi,
    We recently upgraded our Exchange Environment to Office 365. Suddenly my users started complaining e-mails would be stuck in OUTBOX. It would say sending but the bar would load forever. The only way to stop this is to restart OUTLOOK and then the mails would
    be sent. All the new emails would be received too.
    On the web I found out that people that were using a DLINK router had to turn off SPI. We were using a DLINK router too but we didn't have the SPI turned on. But to be sure I swapped the DLINK with a Cisco. The problem still persists.
    http://community.spiceworks.com/topic/382519-outlook-stuck-on-outbox-if-left-idle
    I also deleted some users' OST file and would reload it to see if this would improve the situation. Also this didn't help.
    All my users surf via a squid proxy server. I don't and I never had the problem, so I changed my settings so I would surf via the squid proxy server and I also experienced the problem. I found this article on technet.
    http://blogs.technet.com/b/onthewire/archive/2014/03/04/network-perimeter-tcp-idle-session-settings-for-office-365.aspx
    I was wondering if there are other sysadmins out there who experienced the same problem with using Office 365 and squid. Do you have any solution for it? Because I haven't found one yet.
    Kind regards,
    Michael

    Hi Mike,
    How about sending emails to external via OWA on your laptop and desktop?
    If working well in OWA, it seems an issue on the Outlook 2013 client side.
    Please try to run Outlook under the safe mode to avoid some AVs and add-ins.
    Please try to re-create profile to refresh the caches.
    If not working in OWA, since Exchange 2013 is different from Office 365, I suggest ask Office 365 forum for help so that we can get more professional suggestions.
    For your convenience:
    http://community.office365.com/en-us/default.aspx
    Also suggest collecting detailed error from App log.
    Thanks
    Mavis
    Mavis Huang
    TechNet Community Support

  • Unable to license Office 365 ProPlus when customized at the application level

    It has long been claimed that Office 365 ProPlus can only be installed as one single package, and that Click-to-Run is not customizable at the application level.  Microsoft lists the following at
    http://technet.microsoft.com/en-us/library/jj839718.aspx “Office 365 ProPlus installs as one package. This means you can't choose to deploy Word and PowerPoint to users, but not Access.
    If you don’t want users to run Access, you can customize the installation by using App-V. You can also use AppLocker to prevent users from starting certain Office applications.”
    Can anyone then explain the purpose of the additional product ID’s specified in the following kb article:
    http://support.microsoft.com/kb/2842297
    Using the product ID’s listed here, I set the Configuration.xml file to selectively install only four Office products, which included Access, Excel, PowerPoint and Word.  In this example, I removed the Product ID O365ProPlusRetail and instead just included
    the Product ID’s for the individual applications we wanted to install.
    <Configuration>
      <Add OfficeClientEdition="32">
       <Product ID="AccessRetail" >
         <Language ID="en-us" />     
       </Product>
       <Product ID="ExcelRetail" >
         <Language ID="en-us" />     
       </Product>
       <Product ID="PowerPointRetail" >
         <Language ID="en-us" />     
       </Product>
       <Product ID="WordRetail" >
         <Language ID="en-us" />     
       </Product>
      </Add>
     <Updates Enabled="TRUE" />
     <Display Level="None" AcceptEULA="TRUE" />
     <Logging Name="OfficeSetup.txt" Path="%temp%" />
    </Configuration>
    Given what I had read throughout multiple areas of documentation, especially the line that mentions, “Click-to-Run is not customizable at the application level,” I was surprised and excited to see that the click to run installer only installed the applications
    that I specified.
    Using the Configuration.xml file I specified above, I was able to complete a custom install of Office 365 ProPlus, and included only programs that I wanted to have installed.
    The issue comes when you go to license the software.  I can launch any of the individual programs without issue, but I am unable to complete the process of activating the license.
    For example, see below where I have launched Word, entered my account information and attempted to activate.  Everything has worked fine up to this point, but I am told that I cannot activate because the product is not installed.  It seems that
    my custom install has prevented needed information from being added to my system to allow for the activation wizard to detect the presence of the installed Office software and to activate appropriately.
    Can anyone from Microsoft comment on this?  Is there any way possible to proceed given my configurations?  If not, what is the purpose of
    http://support.microsoft.com/kb/2842297 ?
    In what case would you actually be able to use the additional product IDs? (AccessRetail, ExcelRetail, WordRetail, etc.)

    Whilst I don't work for MS, I have a few thoughts on this..
    The documentation refers to the use of ODT for customisation, but that is mainly for customising the install-time aspects and the update sources, not the resultant feature state.
    For controlling feature state, either AppLocker of re-packaging/sequencing via App-V is suggested.
    KB2842297 mentions the products that ODT will "recognise" for the purposes of "customisation", but doesn't really detail how nor why.
    C2R, as it is a pre-packaged sequenced output, is intended to be consumed as-is, by the vast majority.
    Re-packaging/sequencing of a complex product such as Office isn't for the faint of heart (and to be honest, the installers for Office have long been a complex topic over many years)
    MS have stated for many years that the individual component applications of the Office suites, are not permitted to be broken up out of the suite, for license compliance.
    e.g. If you install OfficeProPlus, and via customisation, disable or do-not-install specific component apps, you must hold a license for the relevant suite (ProPlus in this example).
    Even if you re-compose the resultant installed apps, such that only those apps that would equate to OfficeStd, because you installed ProPlus, it is a ProPlus license that you must hold.
    Similarly, if you were to install individual apps, composing a feature-equivalent result to ProPlus, and "functionally" have the same set of apps that ProPlus would give you, holding a license for ProPlus is not sufficient, becuase it is not ProPlus
    that you have installed.
    So, when you modified the configuration XML, and downloaded and installed "WordRetail" + "ExcelRetail" etc, this is not equivalent to ProPlus (neither from an installed-product perspective, nor from a licensing perspective).
    It seems to me, that your license (as recorded/represented in your MS account) is finding that you have products installed for which you don't hold a license.
    And, that the license that you do hold, is not a match for the products you are trying to activate.
    In years gone by, MS did make available individual products (e.g. Word, Excel etc) for sale.
    I don't know if MS continue do make individual apps, in C2R form, available for sale, but the Office product team have created ODT in such a way that ODT can cater for them.
    Perhaps in some global markets, or possibly in the future, MS might make those individual products available in C2R form.
    So I'm not all that surprised, based on nothing more than previous experience (sprinkled with some assumption and theory), that you've found some interesting, slightly-mystifying things ;)
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

  • How to establish a Microsoft Exchange connection (Office 365)?

    My institution has just informed me that they are switching off IMAP and POP access from Monday. Email and calendaring are provided by Office 365. Alternative configuration instructions are available for mobile devices (iOS, Blackberry, Android etc.) but not for Thunderbird. Their only suggestion is a paid plugin which my school would have to pay for. This just ain't gonna happen. Moreover, I would prefer a free software option if at all possible. ('Free' as in 'freedom', though beer is important, too.)
    Calendaring isn't important as I have that setup independently of my organisation's provision. Only email matters.
    Searching rather urgently has turned up a few leads but they are generally quite old and almost all require IMAP and/or POP enabled on the server. Beyond that, I've come across the following possibilities:
    davmail which apparently bridges between OWA and IMAP/POP, but I'm not clear if this would work with Office 365 as I've only found references to using it with older MS Exchange servers;
    evolution with a plugin;
    possibly KDE's mail programme, although I'm not clear from the information I've found whether this is really an option or not.
    I'm running KDE. If possible, I'd prefer to avoid the Gnome dependencies of evolution. However, if that's the only option, so be it. An ideal solution will work on Fedora as well as Arch. (Obviously Fedora is off-topic here - I just thought I might as well mention it.) A really ideal solution would also let me continue using Thunderbird without relying on proprietary code, but I'm beginning to think this is probably a pipe dream.
    The most attractive of the above options is currently davmail, if that is really an option. However, I get the impression that this could require considerable overhead.
    I would greatly appreciate any advice or pointers anybody can offer me. So far, I've not found anything which even mentions Linux with Office 365. I'm not sure if this is because 'Office 365' is actually relying on something else (and that's what I need to search for), whether it is because the situation is hopeless or whether it is for some other reason.

    brebs wrote:
    cfr wrote:I'm not clear if this would work with Office 365
    Well, 10 seconds of googling for "office 365 imap" shows encouraging davmail fixed bug report.
    Thanks. Sorry. I did spend a lot of time searching but I did not find that. (Using IXQ for search.) But I was not trying 'imap' specifically - rather 'linux' - as I just wanted any way to access it. And the results I got tended to assume the Exchange server had imap enabled.
    Some things I would raise:
    * Check the IT policy regarding whether Linux is supported/accepted. And if not, why not.
    * Push for clarification regarding the supposed security risk, or whatever is being used as justification.
    As Trilby pointed out, this is useless.
    Linux is not supported except on a 'best effort' basis. I run Linux on my office PC. I'm entirely responsible for it. Local IT will help if they possibly can. Central IT will say that Linux is supported sufficiently because you can use web mail.
    They do not need to justify this. There does not need to be an answer to 'why not?'
    No justification has been offered for switching off the support. Trilby's IT invoke security to justify not turning it on. My IT offer no reason for turning it off. It is just a fact that it is being switched off.
    [For some reason, it has not yet been switched off, although they said it would be yesterday.]
    The suggestion of raising these issues may sound perfectly reasonable, but it is a suggestion based on ignorance of reality.
    In a sane world, it would make perfect sense. But this is academia in 2015. (Not just academia, I know.) Sanity is an irrelevant standard.
    Last edited by cfr (2015-06-09 15:31:28)

  • Migration from gmail to office 365 mail box.

    Recently, I migrated gmail to office 365.
    After I migrated to office 365, outlooks mail box size is almost double of gmail mail box.
    ex: One of the user had 26gb data in gmail , aft the migration his exchange online mailbox became 46 gb.
    any ideas?
    Sutha Thavaratnarajah

    Both Office 365 and Gmail uses different systems. Sometimes its normal that size of the mailbox to  increase after migration. But in this case its too high so I request you to check for Folder named GMAIL
    in the user's Mailbox 

  • Fast busy signal with incoming calls and unable to connect to voice mail

    We are using CISCO 2821. The system started to have problem connecting to voice mailbox (when dialing internally to the VM extension) and it used to take a reboot to bring it back. Now it will not connect to voice mail (gets fast busy signal), plus incoming calls get a fast busy signal after the first ring tone. To make it worse, the Call Manager Express web page does not load. Does anyone have any idea how to solve the problem? Thanks!

    Called ATT...they verified the problem and said it was an intermittent signal problem....
    only issue is I have to keep the phone off to make sure I received voicemails....
    Definitely NOT an iPhone problem, but an ATT problem.

  • Cant setup my Office 365 mail account

    Anyone having troubles syncing  their Office 365 account? I enter correct domain/server/user name data but the thing keeps rejecting my username/password, although they are correct.

    @1234qwerty because Nokia used several operating systems in the past, all a bit different in usage (but no in error messages): Which Nokia phone model do you use? A Nokia X as well?

  • Connect Office 365 Exchange Online through Powershell

    I am trying to perform some operations on Exchange online(Office 365) through powershell.
    First I created a new powershell session and exported the modules to local as "o365", so that on any later operation I no need to use Import-PsSession to download the required modules
    $cred = Get-Credential
    $s = New-PSSession -ConfigurationName "Microsoft.Exchange" -ConnectionUri "https://ps.outlook.com/powershell/" -Credential $cred -Authentication Basic -AllowRedirection
    Export-PsSession -session $s -outputModule o365
    Now, I am creating new session and importing the existing module "o365".
    $cred = Get-Credential
    $s = New-PSSession -ConfigurationName "Microsoft.Exchange" -ConnectionUri "https://ps.outlook.com/powershell/" -Credential $cred -Authentication Basic -AllowRedirection
    Import-Module o365
    Get-DistributionGroup
    While running the command "Get-DistributionGroup", powershell prompts me to enter the office 365 credentials once again. Is it possible to avoid entering the credentials once again? I don't want to use Import-PsSession, since it takes more time.

    Hi,
    Not sure, if the following cmdlets can make a difference. Anyway, suggest you to try these:
    $UserCredential = Get-Credential
    $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection
    Import-PSSession $SessionGet-DistributionGroup
    Regards from ExchangeOnline.in|Windows Administrator Area | Skype:[email protected]

  • Why is Thunderbird suddenly unable to connect to the mail server?

    Hi,
    I've been using Thunderbird with Linux Mint 16 x64 for several months without any problem. Today, I've received a message stating "Could not connect to mail server [email protected]; the connection was refused".
    My ISP has web mail access which I can log into. The settings have not changed.
    The firewall on my system is not enabled.
    Does anyone have any ideas what is wrong?
    Thanks.

    I had checked that I could log into the web mail but didn't think to check that. It has started working again so I'm sure it was VM's servers.
    Thanks for the help.

  • HT1277 Unable to connect to AOL mail on my iMac.

    I have been using my AOL account for years, two days ago it went off line on my iMac for no apparent reason. 
    To get online I am asked for my password.  Despite inputting the password I cannot get online. 
    Dark forces are at work here I feel, is there anyone that could please help me?

    Confirm that your password works on the AOL website web mail interface directly, as it's fairly common for AOL accounts to get hijacked.   Then follow the Apple Troubleshooting document for problems with mail, and see if that identifies any issues with your configuration. 
    Remember too that there are two places for the password — there's a send or mail server path (the SMTP server) and related settings within mail, and a read and receive path (the POP or IMAP server), each with its own server and port and SSL/TLS setting (almost always enabled) and user and password settings.  Both of these have to be correct for your particular account.  The troubleshooting guide has some details on this.
    BTW: I never enter a password into that dialog box.  Barring an actual password change that I've requested with the mail server involved or a corruption within the local keychain or a mail server account that's been hacked and the password changed, that mail dialog box is unfortunately going to get me into trouble — dismiss that dialog box, and then figure out what the network or connectivity issue is.
    The dialog tells that the problem might be the password, but — barring a requested change or a keychain corruption or a hacked mailserver account — that's seldom the case in my experience.  Trying the original and maybe some other passwords repeatedly can then get me locked out of my account, too.

Maybe you are looking for