Unable to display Crystal Reports 2008 PDF output on smart phones

Question

Hi Folks,
I'm not sure if this is the proper forum, but here goes. I am just finishing a large ASP.NET web app which makes extensive use of Crystal Reports 2008 and a CrystalReportViewer control.  My users routinely e-mail the reports in PDF format. This works great, except now they tell me that when the recipient of the e-mail tries to open the PDF on an iPhone or Blackberry, it will not open. The PDF's open fine on desktop computers.
Here is the code which generates the PDF and attaches it to the e-mail msg.
//  export to PDF, then mail that
SmtpClient client = new SmtpClient();
MailAddress from = new MailAddress(ConfigurationManager.AppSettings["ReportMailFrom"].ToString());
MailMessage message = new MailMessage();
message.From = from;
message.SubjectEncoding = System.Text.Encoding.UTF8;
message.Subject = "E-mail BackOffice report: " + strReportName;
MemoryStream memStream = (MemoryStream)rptDoc.ExportToStream(ExportFormatType.PortableDocFormat);
Attachment data = new Attachment(memStream, MediaTypeNames.Application.Pdf);
ContentDisposition disposition = data.ContentDisposition;
disposition.CreationDate = DateTime.Now;
disposition.ModificationDate = DateTime.Now;
disposition.FileName = strReportName + ".pdf";
disposition.DispositionType = DispositionTypeNames.Attachment;
message.Attachments.Add(data);
client.Send(message);
Any ideas on what is happening here and how to make these PDF's visible to smart phones?
Thanks.
Dan

Answer 1

Hi Dan,
What happens if you export from Crystal Reports designer?
I just tried if and BlackBerry tells me I am about to download a file that cannot be viewed on the phone. It doesn't say why though.
Going through the Platforms file it doesn't mention smart phones so it would indicate we don't support them in that format.
HTML worked but not pretty. You'll have to see what Blackberry does support. I found this one kbase article from them:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11245&sliceId=SAL_Public&dialogID=206744335&stateId=1%200%20206742756
I'm testing more but I believe this is a blackberry limit and not CR.
Seems they do support it but very limited.
Thank you
Don