Unable to install printer driver

I am settting up my new printer and can't complete the task.
I attempt to download the software and keep getting a message that the device is not detected. Please help
Thank you

@Bstraub, Welcome to the HP Forums!
I saw the message about the printer not being detected when you attempt to install it, and I will certainly help you. I am going to ask that you please let me know some more helpful information to help me research the problem for you to get started.
If there are any steps here that you have not tried, please try them before responding and include the result:
Which connection type are you using to install the printer (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Will the printer make copies successfully?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
If you're running Windows, run the Print and Scan Doctor and include the results.
Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
Have you completed all Windows/Mac OS Updates?
Have you tried using a USB/Ethernet cable to install the printer instead of wireless, and if so, have you tried a different cable?
If you are installing wireless, try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and try the installation again.
I look forward to hearing back from you! If you wish to show appreciation for my efforts to help you, please click the thumbs up icon down below!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

HP LaserJet Pro M1536dnf Multifunction Printer (unable to add print driver hpfax1, error code 87)

Hi, my printer HP LaserJet Pro M1536dnf Mfp, suddenly didnt work so i remove the printer, and downloaded a new driver http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-M1536-Multifunction-Printer-series/3974271/model/3974278#Z7_3054ICK0KGTE30AQO5O3KA30R1 once dowloaded, i run it and uninstall the printer, restart my pc, and proceed to installing. but in the process of installing a error occurr, saying that "Unable to add printer, error code 87", and that " HP Toolbox FX has encountered an error and can not recover. once i click ok. it tells me to restart my pc and reinstall it again. i did it for 8x, and still with the same error. please help really need a help right now. as my boss is going to kill me

Hey , Welcome to the HP Support Forums!
I understand that you're getting the error 'Unable to add print driver hpfax1, error code 87' when installing your HP LaserJet Pro M1536dnf Multifunction Printer on your Windows 7 computer. I would like to assist you today with resolving this install issue. Thank you for including all of the troubleshooting steps that you have completed prior to reaching out for support. At this time I am going to walk you through some additional software and driver troubleshooting steps. Please follow all of the steps below. If you're using your HP Laserjet through a USB Cable connection, please disconnect that cable now. Step one: Remove Driver: 1. Click on your Start menu 2. Select Control Panel 3. Select Programs and Features 4. When Programs and Features opens a list of programs installed on your computer will populate. Click on the 'Installed ON' tab at the top to change the date so the recently installed items show at the top. This will make it easier to manually locate the three HP Laserjet items you need to uninstall. 5. Next, look for the HP LJ M1530 MFP Series HP Scan, HPLaserJetHelp_LearnCenter, and HP LaserJet Professional M1530 MFP Series. If you see any 3 of these, or all 3 of these items, please click on them and select Uninstall. Once you have confirmed that those three items have been uninstalled, please close Programs and Features and proceed to the next step. Step 2: Clear Temp Files: Click on your Start menuIn the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboardWhen the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.Close the Temp folder once it is emptiedRight click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step. Step 3: Download Installer Package: Please click here to download the Full Feature Installer package. Once the download is complete, click on the download to allow it to 'Run'An extraction should now automatically occur. Once the extraction is complete an installer window will open. Please close the installation window. You do not want to run the installation at this time. Step 4: Run Scrubber: To ensure that no trace of the HP Software and Driver package remain on your computer, I am going to have you run a Scrubber built into the installer package for your printer. Click on your Start menuIn the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. This is the HP Laserjet Installer Click on the Utilities folder under the 7z folderDouble left click on Scrubber. It is an application which should launch the HP Uninstaller. Please follow the onscreen prompts to complete the uninstaller. Once the uninstall has completed please proceed to the next step. Be sure to Restart your computer if the uninstall process prompts you to. Step 5: Check Print Server Properties: Click on your Start menuClick on Devices and PrintersIn the Devices and Printers window look for your HP Laserjet. If you see it listed please right click on it and choose 'Delete' or 'Remove Device'. Next, click on any device listed under 'Printers and Faxes' once just to highlight itClick Print Server Properties at the top of the windowClick on the Drivers tabLook for your HP Laserjet driver. If you see it click on it and click Remove at the bottomClick Remove Driver OnlySelect OKSelect Apply and OK on the Print Server Properties windowClose Devices and Printers. Please proceed to the next step. Step 6: Run Disk Cleanup Utility: Click on your Start menuSelect All ProgramsSelect AccessoriesSelect System ToolsSelect Disk Cleanup Run a Disk Cleanup on the C DriveWhen prompted, check Downloaded Program files, Temporary Internet Files, Recycle Bin, Temporary Files, and Thumbnails Once the Disk Cleanup is complete, please proceed to the next step. Step 7: Run CCLeaner: To ensure that there are no malicious files on your computer or Registry conflicts on your computer I am going to have you run a CCLeaner before we install your printer. Please click here to download the CCLeaner Tool. Once the website opens select the link at the top for 'Free Download'. Once the download is complete please complete the Scan. Should multiple malicious files be found you may need to run the Scan multiple times to remove all malicious files. Once your system comes back as clean, please proceed to the last step. Step 8: Install Device: Please click here to download the Full Feature Installer package for your HP LaserjetOnce the download is complete please allow the download to RunPlease follow the onscreen prompts to install your HP LaserjetIf using a USB Cable connection please do not plug in the USB Cable until the installer window prompts you to Once the installation has completed successfully please test your machine to confirm that everything is functioning properly. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Trying to upgrade to 7.7, unable to install to drive F

I am trying to upgrade to 7.7 and the download comes in but the install fails saying "unable to install to drive F". How do I change this as my current itunes is on drive c. No drive F is available.

Hello FlaOne,
Welcome to the HP Forums.
I see that you have downgraded the operating system back to Windows 7.
So I can better assist you, please respond with your printers Model Number:
How Do I Find My Model Number?
Once I have the printer model number, I can then research the issue and attempt to find suitable troubleshooting steps.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

"unable to install printer, the RCP failed" installing Canon D1180 printers on Server 2012

Hello,
We are getting error "unable to install printer, the remote procedure call failed" attempting to install 2 Canon D1180 multi-function printers on a MS Server 2012. We have 2 print servers. Attempting to install the printer generates the same error on both servers and kills the spool service on one of them.
Any suggestions?
Thanks

Hi Patrice,
I appreciate your relpy. The error is happening on our print server (not client side) while creating the printer object. It's a Windows Server 2012 64bit Standard installation.
RPC is running and is set to automatic. We have 2 Canon D1180s accounted for thus far and the error appears to be isolated to this particular printer driver.
We currently have 160 total printers on the server and aren't experiencing that error with any of the others. Checking logs at the time of the error doesn't provide any additional insite.
I am able to install the same network printer from a client workstation (Windows 7 64bit) using the same driver without having to the do the workaround mentioned above.
Thank You!

Error Installing Print Driver on Windows 2008 Server R2

I am getting an error installing the Xerox Print driver on Windows 2008 R2. Here is the event viewer detail. Any ideas?
Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 06/24/2014 10:47:11 AM
Event ID: 215
Task Category: Installing a printer driver
Level: Error
Keywords: Printer Setup,Printer
User: SYSTEM
Computer: IHE-DEV8NEW-11V.Americas.mittalco.com
Description:
Installing printer driver Xerox ColorQube 9303 PS failed, error code 0x0, HRESULT 0x80070705. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>215</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>19</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000220</Keywords>
<TimeCreated SystemTime="2014-06-24T15:47:11.407265800Z" />
<EventRecordID>82</EventRecordID>
<Correlation />
<Execution ProcessID="1124" ThreadID="3836" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>IHE-DEV8NEW-11V.Americas.mittalco.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<SetupInstallPrinterDriver xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Label>InternalInstallPrinterDriverFromPackage</Label>
<Message>pfnPSetupParseInfAndCommitFileQueue failed</Message>
<AdditionalInfo>-</AdditionalInfo>
<InfPath>-</InfPath>
<DriverName>Xerox ColorQube 9303 PS</DriverName>
<InstallSection>-</InstallSection>
<ProcessorArchitecture>Windows x64</ProcessorArchitecture>
<PackageAware>Not package aware</PackageAware>
<CoreDriverDependencies>-</CoreDriverDependencies>
<LastError>0x0</LastError>
<HResult>0x80070705</HResult>
</SetupInstallPrinterDriver>
</UserData>
</Event>
Ray Pietrzak

Hi Ray,
On current situation, please refer to the following KB and check if set
Point and Print Restrictions policy to Disabled. Then monitor the result.
Event ID's commonly associated with point and print
restrictions
In addition, I noticed that there was a thread which you created one year ago. It seems to be similar with
current issue. However, please have a look.
Windows
2008 Server
If I misunderstand, please don’t hesitate to let me know.
Hope this helps.
Best regards,
Justin Gu

TS3276 I've been using Mac OS X 10.6.4. I want to install printer driver of Brother DCP -7030 .I tried it online I could not do it. Would you help me providing suggestions.

I've been using Mac OS X 10.6.4. I want to install printer driver of Brother DCP -7030 .I tried it online I could not do it. Would you help me providing suggestions. It would be great help.
Dinesh from Nepal

Mac OS X 10.6.8 is the current incarnation of Snow Leopard, and fixes various issues in earlier releases.
Current versions of Mac OS X 10.6 include the necessary printer driver for the Brother DCP-7030 printer (HT3669). (The asterisk footnote on that printer indicates there was a recent update via Software Update, so get to current 10.6.8 and ensure the Brother printer software update has been selected and loaded.)
If you're on the current Mac OS X version and if have the Brother update loaded (from Apple) and if problems with the printer persist, then remove the printer from your current Mac OS X configuraton, and re-add it, and see if that clears the particular issue(s) you're having with this printer.
From experience, the Brother software for Mac OS X is a little odd, and the older software stuff (and particularly around the scanner controls for their multi-function series) were, um, unusual, and a little unstable. Printing generally worked fine, though. Recent versions of the Brother software are working better including for the scaller, but the UIs and the set-up are both still odd. If you're using the box as a printer (I haven't looked at the DCP-7030 features), then you're best using the Brother software that arrives from Apple and not the software from Brother.
Also ensure the printer firmware is current. That's corrected some odd behavior on some Brother printers.

Computer unable to install device driver software for iPhone 3GS, where do I locate the software? As my phone is in restore mode following update through iTunes...

My computer is unable to install device driver software for iPhone 3GS, where do I locate the software? As my phone is in restore mode following update through iTunes...

It's included in the iTunes installation bundle. Re-download and re-install iTunes on your PC.

How to delete an installed printer driver on imac

I have installed a new printer through on my imac (10.6) and it does not work.
how can I delete this installed printer driver (without affecting anything else)?

it's done, thanks.

0x0000007a, Unable to install Printer

We have an HP DesignJet 500 on our network that is shared via a Windows 2003 Server for our CAD users. When the users connect via our VPN to our RDP server (Windows 2008 Standard R2), the users do not see the printer on our network and cannot map the printer.  I
have made multiple attempts to first map the HP DesignJet on the RDP server ( I have local admin rights), each time resulting in the error message "Windows cannot connect to the printer." There is nothing in the windows logs with further information.
I installed the DesignJet on another Windows 2008 Standard R2 server successfully and tried to map to it from the RDP server and I get the same error. I have downloaded the newest drivers from HP for Server 2008.
I have also attempted to install the HP DesignJet on the RDP server, first using the IP address of the printer, then using slash slash ServerName slash PrinterName, slash slash serverIP slash PrinterName,. (links were not permitted in this box)
All have ended with the same error: "Unable to install printer. Operation could not be completed (error 0x0000007a)." How can I get this printer installed so it can be used via the RDP server?
Thank you for your assistance.

This is the error
C:\>winerror 0x0000007a
   122 ERROR_INSUFFICIENT_BUFFER
   122 ERROR_INSUFFICIENT_BUFFER
Not a clue what's happening on the RDP server. Failure adding as a local printer as you did on the other 2008R2 machine seems extremely odd.
Since locally and connection fails, I suggest taking a look at the spooler file structure for recursive directories
C:\windows\system32\spool\drivers\x64\3
C:\windows\system32\spool\prtprocs\x64
Here are some similar posts. The first post actually addresses RDP server although with different error.
http://www.eversity.nl/blog/2012/09/windows-cannot-connect-to-the-printer-operation-failed-with-error-0x00000002/
http://social.technet.microsoft.com/Forums/windowsserver/en-US/0db95dda-1820-48c8-9536-501103e53f15/client-cant-connect-to-the-printer-print-server?forum=winserverprint
Alan Morris Windows Printing Team

HP Envy 5532 Printer - unable to install a driver with full functionality

Hi we have purchased a HP Envy 5532 all-in-one and were advised (and as stated on the packaging) that it will print 2 sided automatically.
So far we have followed the instructions on various sites but we do not appear to have the option in the printer's Preferences to be able to select 2 sided printing from the drop down list on the layout screen as there is no drop down list in there to select from as illustrated in the screen grab below:
The options to the left of the screen grab allow me to select a manual 2 sided option where it will prompt us to reload the paper manually but no automatic options?
Our operating system is: Windows 8.1 Pro 64-bit and we have been on www.hp.com and downloaded the appropriate driverfor this environment.
The driver currently installed is: HP Envy 5530 Series Class Driver - the driver would not install off the disk which came with the printer so this was the recommended official download via the HP website
We have run the HP Print and Scan Doctor supplied on HP Connected it found issues with the driver "the Driver does not have full functions installed" and attempted to download a fully featured driver - this has failed again and again.... to load
We then downloaded and ran the "HP Installation failure unknown device" application and followed this to the letter 5 times!!! all this did was to stop the printer working at all. It ran until the install stage and then it keeps coming up unable to install on network - the printer is there on our network with an IP address???
We disabled all Firewalls and ran the install without any start up items running via misconfig options as directed but still it fails at the same point on installation.
We had to uninstall all HP drivers and let the PC "add a printer" via the Control Panel options which it has and we are able to print again but we do not have full functionality as we still can not print automatic 2 sided copies and when we run HP Print and Scan Doctor it still recognises that we do not have full functionality!!!
Any help would be appreciated
Thanks Steve

@Steve_Reeder, welcome to the Community
I read through your post about how you do not have access to the full software and options for your Envy 5532, as the Full Feature driver is not installing successfully on your Windows 8.1 system. I saw that you have tried various troubleshooting steps, such as a Clean Boot (msconfig), the Print and Scan Doctor, etc.
I will do my best to make some helpful suggestions to you to try out.
It seems as though you are trying to install on your network, could you possibly try installing the printer as a USB connection, and afterwards converting the USB connection to wireless through the HP software (applies to wireless connection and not ethernet)? If you're installing ethernet, skip this suggestion.
You could also try installing the printer under a Clean Boot (msconfig) and turn off your firewall, under a new user account with Admin Privileges, to see if that will work.
Another idea would be to run the System File Checker to see if this scan will pick up any issues:
Using System File Checker to Restore System Files
Please let me know your findings thus far, and if you notice any error messages or codes, let me know all of the details.
I hope to hear from you, enjoy your Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Unable to install twain driver for Epson scanner -- Leopard

I finally got the printer driver working for my Epson CX6600.
Downloaded the correct driver from the Epson website and all is fine.
But now my scanner won't work.
The CX6600 is an all-in-one.
The Twain Scanner Driver was paired up in the same download.
However, after downloading the installer file I was unable to install it.
The cursor just spins and spins -- and I then get a repeated warning window asking if I want to open this software downloaded from the Internet.
I have to do a Force Quit to get out of the installer app.
Ideas?
Thanks,
Danty

where you able to resolve this problem? I also have this problem. Can scan manually.

Unable to install printer hp laserjet p1102

Hi,
When I trie to install my HP Laserjet P1102 printer, i only get the message 'The disk you inserted is not readable by this computer' when plugging the USB cable in. I am unable to install the printer. Anyone who can help me?
Thanks

it should be easy: go here and get the driver
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4110304#N170
just copy n' paste that into your browser's URL address bar, or go to hp.com and look for your model number
then choose your operating system, and download the driver. I forget which order you're supposed to do this-install the driver first then plug in the printer, or plug in the printer first, then install the driver. Oh, and Timothy Verheyen, it'd be a great help if you told us what kind of Mac you have and what OS it's running (10.5/10.6/10.7 or 10.8), plus any other info that you think would be helpful. the cd could be scratched or the installer on the cd could be out of date. Anyways, boogie over to wherever, and grab the driver
JB

Agere Ethernet Controller (ET-131x) - unable to install the driver

I need to install the following wired NIC:
01:00.0 Ethernet controller: Agere Systems|ET-131x PCI-E Ethernet Controller (unknown)
It seems that the "et131x" kernel module is necessary.
The web site bellow gives instructions on how to install the driver from sources:
http://dadams1969.googlepages.com/et131xkernelmodule
Unfortunatly I am unable to do it.
I have also tried to install the module compiled by a member at the following address:
http://www.archlinux.org/~tom/packages/
The module seems to be installed properly. A new folder is created in /lib/modules/
However, I am unable to load it.
# modprobe et131x.ko
FATAL: Module et131x.ko not found
#insmod et131x.ko
insmod: error inserting 'et131x.ko': -1 Invalid module format
Am I doing something wrong?
NB:
The module has been compiled for the 2.6.20 kernel and I am using 2.6.22 (i686)...
Last edited by sylvain77 (2007-09-26 08:23:48)

Heh... I had competely forgotten that I had done that, so now I feel morally obliged to help you.
I just tried a rebuild against 2.6.22 and it failed, but after a little digging around, I found a patch, and now it builds. I can't tell you if it works or not, as I don't have the hardware.
Get the new package in the same place as before, and let me know how it goes.
It's worth noting that this code is 6 months old at this stage, and the project doesn't seem to be very active. There's one 4-mail thread about it on lkml.org, with no indication that this will ever be merged to mainline.

Can not update Itunes to 7.4... Unable to install Gear Drive???

I had this problem before, but my daughter just received the new Ipod Classic and itunes, again needs to be updated. Why can no one answer this one question? When trying to update itunes I always get this error message: *"Unable to install the GEAR driver set at this time. The GEARAspiWDM service used by the GEAR driver set is scheduled to be deleted to be deleted during the next system reboot. Please reboot the system and run itunes again."*
I can reboot the system FOREVER and still get the same response. CAN ANYONE PLEASE GIVE ME SOME FEED BACK!!! Thank You
<SCRIPT type=text/javascript>_popupControl();</SCRIPT>

Does this help?
http://www.gearsoftware.com/support/forum/viewtopic.php?p=3452

Windows update error 800f0246 when installing printer driver

I have Win 7 pro 64 bit and an HP3520 printer. HP site says a Windows 7 driver is available via windows update. When I go into Windows update, the drivers shows up under optional downloads. When I try to download and install it it fails with error code 800f0246. All other updates install fine. I tried multiple times with the same error.
When I go into device manager the printer is listed under other devices with an icon indicating a driver issue. When I try to update the driver it finds the downloaded driver that Windows update downloaded. I select it and it fails.
I have Windows 7 beta still on my laptop and the printer driver installs from windows update just fine.
Any ideas?

No go. Uninstalled, rebooted, tried to reinstall again, still failed. Fails when the printer is disconnected as well. The HP site does not have a driver for manual install. Any links for a driver lead to here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874792&lc=en&dlc=en&cc=us&lang=en&product=305968 Those steps do not work because the driver in windows update fails to install.

Unable to install printer driver

Similar Messages

Maybe you are looking for