Unable to link My Best Buy account

I'm unable to link my accounts. I've had issues with my account before which required a customer service rep to fix. I can look my account number up using my email address and phone number, but when I try to link my account using the same member id and phone number, it tells me my information is incorrect. Can you help?

Good morning garaux,
Welcome to the Best Buy forum, and thank you for posting!
I used the email address you registered with the forum to review your account information, and it appears that we may have multiple phone numbers on file for you. That could explain why you are having a difficult time linking your BestBuy.com and My Best Buy accounts. To ensure your information is up-to-date, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
How to Link a My Best Buy™ and BestBuy.com Account
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Cannot receive verification email for My Best Buy account

I have a My Best Buy account and the Gamers Club Unlocked. I have created an account, but a verification email will not send to my email address. I cannot change the email address either, because it says an email has been sent to verify the account. Please help me verify my account.

Hi jhassels,
Welcome to the Best Buy forum, and thank you for posting!
I attempted to look over your My Best Buy account using the email address you registered with the forum; however, I was unable to find an active account. With that being said, it is likely that the email address we have on file is not up-to-date. Please send me a private message with the below information, by clicking on the blue button within my signature, and I will see that I can do to help link your accounts.
Name
Phone #
Mailing address
Email address
How to Link a My Best Buy™ and BestBuy.com Account
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
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Trying to change my best buy account number on best buy cc to the one i actually use

I recently was approved for a best buy credit card and when I applied they did not attach my old my best buy account number so it automatically issued a new one. I know my membership number and when i click on the link that allows me to link a different my best buy membership, it says the member id does not exist. I try looking it up using the information on my best buy and it also says it cannot find it. I should have points on my old account, but I cannot access the account to find out if I have enough for a certificate yet. Help!

Greetings kjacks58, and welcome to the Best Buy forum,
Before you try linking your accounts (BestBuy.com and My Best Buy™), I would suggest we look into merging your two My Best Buy™ accounts. The new account that is associated with your Best Buy credit card would be made the primary account, and any active points/certificates in the secondary account would transfer over to the primary following the merge.
With that being said, I will need some additional information from you before I can look into performing a merge. Please send me a private message with the information below and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Name
Phone # (current and old)
Mailing address (current and old)
Email address
My Best Buy ID #s
Merging My Best Buy™ Accounts
Thank you for posting and for being a member of the My Best Buy™ program!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Can't create a best buy account to order electronics

I have been trying for days to order an ipad with no luck. The website requires a best buy account when ordering electronics. Everytime I try to create an account it gives an error and says to try again later. I have emptied the cart, cleared the cookies, rebooted, done live chat, and even called best buy. Please help!!!!

Hello apol,
I am sorry to hear you are having difficulty creating an account on BestBuy.com. I hope this hasn’t inconvenienced you in any way.
If you would like, I could help create an account on your behalf. All I would need is for you to send me a private message with the following information:
·         Your first and last name
·         Your email address
·         Your zip code
·         Your phone number
·         Your My Best Buy member ID (this should be located on a receipt from a store purchase)
After I receive this information from you, I will go ahead and try to create your account. Once this is completed, I will send you a private message containing your password so you may then login to your account and reset your password to the one of your choosing. You may do this from your Account Home page on BestBuy.com.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
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Unable to link BestBuy and MyBestBuy accounts

Looks like other people required support assistance with this issue too.
The BestBuy account can see my rewards account but when it tells me to check my email, I have no email. Tried this a few weeks ago too. One person you guys helped you said he'd been added to the email opt-out list and hadn't been receiving any emails. Another one was marked as undeliverable.
I hope mine is just as easy... I get all of my emails from BestBuy including certificate notifications.
Thanks in advance!

Hi TomServo, and welcome to the Best Buy forum!
I would be more than happy to look over your account and see what I might be able to do to help you link your accounts. Before I can do that though, I am going to need a bit of information from you. I will be sending you a private message so that I can gather that information and go over your account with you. To check your private messages, you would want to login to the forum first and then click on the yellow envelope at the top of the page.
How to Link a My Best Buy™ and BestBuy.com Account
Thank you for posting.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to login to best buy acct

I have received home phone support today who couldnt resolve my problem. For years I have never received rewards for the literally thousands of dollars spent on tvs, computers, ipads, phones, appliances and each time at the checkout the cashier says you have to register with best buy.com. Whenever I try it says to verify my account and will send me an email which never arrives. It is not in my spam folder either.
Recently I put a ticket in and today received a call from a man who I could barely understand and was unable to fix. I requested he give the ticket to his supervisor and have someone call me when they have their end resolved. I have time warner cable for internet so my email has the ".rr.com" suffix. This is not a problem for any other site but I wonder if its causing your system some error. Anyway I was hoping some IT person knows the solution and can help, I planned to make xmas purchases soon of 3 microsoft pro 3 surface tabs and I want the points this year to count.

Hello deerave,
Typically when you earn a My Best Buy™ rewards certificate, you would get an email notification. Also, you should be able to utilize BestBuy.com to access your certificates. I’m sorry to hear you may be having difficulties in receiving these email notices as well as logging into BestBuy.com.
Using the information you registered with the forum, I was able to locate your My Best Buy™ membership as well as your BestBuy.com account. It appears that everything should be in order from this end. That being said, I am sending you a private message to gather a few more details from you in regards to this experience. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked and best buy account problems

I purchased gamer's club unlocked on 12/22/14 online and went and had it activated in-store on 12/30/14, i did not receive any indication through email or on my account page that gamer's club unlocked was tied to my account, no expiration date showing i am a member no anything to indicate that it actually was activated and tied to my account. Also i did not receive the welcome coupons that were supposed to be given out. If you can provide me with any information to validate that i received what i paid for that would be most appreciated and let me know where my coupons are that would be great. Additionally when i call to find out about the best buy rewards on my account the automated system has 883 points listed for my account hte website says 117 so whats going on here so far i havent been happy with the system and service in place for these programs.

Hello kbirth,
I'd like to start by thanking you for joining the Gamers Club Unlocked program!
I'll be happy to see why you haven't received a Welcome Packet and why it isn't reflected on your account.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to link Skype and Microsoft accounts

I am really confused here. I haev tried this on Windows, Mac and iOS no matter what I do cannot link my current/old SKype ID with my longtime Microsoft account. I've followed the KBs poste don this site and I am missing the step where I am offered to link my Microsoft account with my Skype one. E.g I will reference the iOS guide :
Logout of existing Skype ID
Choose login with other account
Choose Micrsoft account
Login with Microsoft account
Choose option for "Already using Skype?" <-- This option does not exist for me on any platform
Not sure why this refuses to work - has anyone else seen this? I had thought initially my Microsoft account TFA (two-factor auth) was throwing this off, and so disabled TFA but still got the same issue.
Then I thoguth that by using one of my aliases for my microsoft account it was not working properly, so I tried the explicit alias I have <username>@outlook.com but that did the same thing.

Ok, I got through the process... of getting back to Skype Community after merging, which is not as easy as it seems. Beware of that! When you merge your accounts, you won't be able to get back to your Skype Community profile due to the merging process that somewhat deletes your "standalone" Skype profile. Your Skype community profile is account-based, not info-based. So even if you will still be using the same Skype name and the same e-mail address, you won't be able to login to your Skype community profile if you created it using your Skype-only account refering to the same e-mail address has your MS one. You will need to create a new Skype community nickname using a completely different e-mail address (like a Gmail or another hotmail, outlook,... that you own). But, doesn't matter if you don't plan to come back to the Skype community, everything else will be fine.
Here's the real stuff! Here are the steps to merge your Skype account with your Microsoft account even if you don't get the prompt asking if you already own a Skype account when logging in with your Microsoft account.
0. Make sure to log out on any Skype app that could still be connected to the service with either of your accounts
1. Go to Skype website and login using your Microsoft account
2. Once on your personal profile page, select "Account Settings" at the bottom of the page
3. Beside your Microsoft account that is listed on the page, click on "Unlink" and complete deletion process of this "ghost profile" (shouldn't be any contacts saved on this profile if you didn't add any contacts in Skype with your Microsoft account)
4. Go back to any Skype desktop or mobile app, login using the "Sign in with a Microsoft Account" option
5. Then, you should be asked again if you own a Skype account, click "Yes", then enter your Skype login information to proceed with the merge.

Unable to link Bank of America account to Paypal

I have read other posts on the subject, but I am still having the same problem:
I am trying to link my Bank of America account to Paypal, but I continue to get the message "You cannot add a bank at this time". I realize BoA has 3 different routing numbers (paper/electronic/wire), but I have tried all three and keep getting the same message. I've also tried changing the name of the bank to "BofA", "BoA", "Bank of America" and "Bank of America, N.A.". None of these options work. Any suggestions?

I HAVE THE EXACT SAME PROBLEM. I've contacted paypal several times, they always give me some bs answers like my bank account is a payoneer virtual account(it's not! it's a traditional one!), or sometimes they say it's my bank whose not allowing the linkage. I contact my bank account and they say it must be an error on paypal's end. I'm so frustrated right now, paypal isn't doing anything.

Unable to link accounts (RZ and BB) - verification email never sent

Hi there,
I've spent a few hours on the phone trying to get this sorted and the help is always courteous and friendly, but I can't seem to get my issue solved.
I got the dreaded "we're experiencing technical difficulties" message when I tried to add items to my cart. Calling up revealed a lot of very old numbers and information, so we got that cleared out.
Then the cart was resolved, and I had to change my password.
The only thing remaining is linking my accounts. I get through it all, enter my number and get the "verification email sent" and get nothing.
All the BB emails show up (from account changes etc.) and nothing goes to the spam folder.
The last time I called, the lady said she'd place a ticket with the technical account department or somesuch and they'd get it resolved. That was a few weeks ago and I still can't link the accounts.
Is it possible that my email is set to "bounce" and you can uncheck that for me, please?

Hi username9914,
Welcome to the Best Buy forum!
To my knowledge, the issues pertaining to the verification email while trying to link BestBuy.com and My Best Buy™ accounts was to have been fixed. I bet that I can help you finally link your accounts, but I am going to need some information from you first. Please send me a private message with the below information and I will see what I can do to help. A private message can be sent by clicking on the blue button in my signature.
Name
Phone #
Mailing address
Email address
How to Link a My Best Buy™ and BestBuy.com Account
Thank you for posting.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I am locked out of my account and can't use my Best Buy points

Hi,
I am an Elite Plus customer and really upset with Best Buy as they decided to lock me out of my account due to an audit and I can't use in inspite of having $2000 in my account that I bank. I called Best Buy 3 days ago after receiving an email that my account had been updated and they decidid to do an audit and lock my account without informing me. I keep getting "check in 24hrs" message since 3 days and it doesn't let me issues certificates. I found out after calling Reward Zone that my account was updated as I was re-enrolled in the Elite Plus program. I keep getting a response from Reward Zone that corporate is auditing my account for fraudulent activity. While I appreciate that, I don't expect them to shut me off my account for more than 3 days when I need to purchased items using my $2000 worth of banked points. This is RIDICULOUS and noone from Reward Zone wants to take ownership of this issue. I just spoke to the manager named Kenya Case ID: {edited per forum guidelines} and all she did was directed me to the website and asked me to email corporate. This is complete NONSENSE and expect a professional company like Best Buy to figure out their processes and not shut out customers from their program without informing them. I am hoping that someone from the right department can pick this up and resolve this issue as I need to purchase items this weekend and am sick of seeing the "check back in 24 hrs" error.
I am a loyal customer of Best Buy but things like this makes me reconsider my decision of buying things from Best Buy again.

Good afternoon VJ, and thank you for your patience,
I would like to discuss your My Best Buy™ account with you, so I will be sending you a private message. To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy exchange with rewards certificate issue

Hi,
I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.” Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
Thank You

Hi jonchiarito,
Thank you for signing up for the forum and connecting with us.
I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them. The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account. Since certificates have no actual monetary value, they cannot be put onto a gift card.
It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed. I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return. It may take 24 hours for your account to update though.
If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
Returns When a My Best Buy™ Certificate was Used
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to Link to Flickr

I'm trying to link LR5 to my Flickr acount. After I click the ""OK, I'll authorize it" button, I'm transferred to Flickr. I then click the authorization button on their website and am presented with a message: "Webpage cannot be displayed. Some content or files on this webpage require a program that you don't have installed". I'm running Windows 7 on a Dell desktop.
Any suggestions on how to solve this would be greatly appreciated.

Good morning garaux,
Welcome to the Best Buy forum, and thank you for posting!
I used the email address you registered with the forum to review your account information, and it appears that we may have multiple phone numbers on file for you. That could explain why you are having a difficult time linking your BestBuy.com and My Best Buy accounts. To ensure your information is up-to-date, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
How to Link a My Best Buy™ and BestBuy.com Account
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy took my $10 certificate

I ordered Rare Replay and set my pick up store. Your site said it was in stock. I used a $10 certificate to bring the price down to $14 with my gamer's club. In a few minutes my order was canceled because the game was not in stock like the website said. However, I have yet to receive my $10 certificate back.

Hello retrogamer,
I appreciate your interest in purchasing Rare Replay! I love Banjo-Kazooie!
It does take 3-6 business days for the points to be allocated back to your My Best Buy account. You should log into your account by clicking the link above to check your points. I appreciate your patience during this process.

Best Buy is about to and Elite Plus customer

I've been an extremely loyal Best Buy customer for over 20 years. I've been an Elite rewards member for 6 years, and Elite Plus since the new tier was created. I've already re-qualified for Elite Plus for next year. Needless to say, I shop at BBY several times per week.
That may all change unless they can fix this colossal f$#k-up that is placing several of my pre-orders in jeopardy.
Long story short: I've placed 6 orders that consist of video game pre-orders for limited edition versions, which are now fully reserved at all retailers, as well as several other pre-orders for pretty much every A-list release coming in Q4/Q1. Some of these orders were placed as far back as February, right when the items became available for pre-order.
My BBY credit card was recently updated from the in-store card to the BBY Platinum Mastercard. The old card--which I used for all of those orders--has now been deactivated. I've updated my account to include my new card as primary payment, but there is no self-help option to specifically update your payment on existing orders.
I hit a snag when two of my orders that released yesterday went to process, and were denied payment, since they tried to ping the old card. These orders were then cancelled for invalid payment before I had a chance to respond to the email regarding a payment problem.
I called support today, to see if they could manually update the payment information on my outstanding orders, and we found in a conference call with Citibank support that even though my new card is valid, since the process of updating existing orders doesn't provide a way to enter the CVV code of my new card (since it's not required by .com's systems), when they go to enter the order, it registers as a CVV mismatch and the payment is denied. After a few tries with one of my orders for a common-stock item, the order hit enough denied payments to be automatically cancelled.
After being on the phone with them for 3 HOURS, I was essentially told that they had no way of fixing this. The problem is, that when these limited-edition pre-orders hit their release date, they will encounter the same payment error and then be automatically cancelled. But, if that happens, or if we cancel the existing orders and I attempt to re-order them, THEY WILL BE OUT OF STOCK AND UNAVAILABLE!! Essentially, unless this error is fixed, I will lose all of my limited-edition pre-orders and since I can't order them anywhere else, I won't be able to replace the order anywhere, unless I shell out a ton of money on the secondary market.
Obviously, I don't find this satisfactory. I've entrusted Best Buy with thousands of dollars of pre-orders, and because of a stupid glitch in their system, they have now essentially told me that this is an inevitable problem that even their top tier of support cannot correct, and they offered nothing to fix the situation to ensure that I will receive the items that I had ordered several months in advance.
This is absolutely outrageous, and it's the last straw. If someone from Best Buy is reading this and can help fix the situation before my first LE pre-order of Q4 enters processing on 11/3/14, I would ask that they please contact me. Otherwise, this screw-up is enough to finally end my two decades of loyalty at Best Buy.
I am very serious about this. If no solution is found, and my orders continue to get auto-cancelled, I intend to cancel all remaining pre-orders (over 15 pending items), cash out my $500 worth of banked points, then cancel my Best Buy accounts and never set foot in a store or visit them online again.
I know people often make these claims of "never again" to be hyperbolic and blow off steam, but this is not just idle talk or grandstanding. With Amazon Prime giving me release-day delivery and competitive prices, and 3 GameStops and 2 Apple stores within a 10 mile radius, I could very easily get by without ever giving Best Buy my business again, and I am fully prepared to do so if these orders cannot be rectified.
I would figure that Best Buy would go the extra mile to take care of their most loyal customers. Heck, with how the customer base has eroded, I would figure they'd bend over backwards for ANY customer. I can't imagine Best Buy can afford to lose too many more customers like me, but they're about to, unless something gets fixed and fast.
Ball is in your court, Best Buy.

Good afternoon zsciaeount,
Thank you for being a loyal Elite Plus customer. I am terribly disappointed to read about all the wasted time and frustration you have been through regarding your pre-orders. Updating your credit card information on these orders should not be so difficult, and I am truly very sorry for all the inconvenience and frustration you have encountered.
According to our records, I see you are working with our Executive Resolution team. I encourage you to continue to work with them to get this resolved immediately to avoid any more pre-orders from being impacted. Should you still need my assistance please do not hesitate to let me know. I assure you it is my goal to help our loyal customers in any way I can. I will also be documenting your experience for further review.
Once again, I am truly very sorry for any disappointment this has caused, and I hope we are fortunate to continue to have you as a loyal Best Buy customer.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to link My Best Buy account

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