Best Buy is about to and Elite Plus customer

Question

I've been an extremely loyal Best Buy customer for over 20 years.  I've been an Elite rewards member for 6 years, and Elite Plus since the new tier was created.  I've already re-qualified for Elite Plus for next year.  Needless to say, I shop at BBY several times per week.
That may all change unless they can fix this colossal f$#k-up that is placing several of my pre-orders in jeopardy.
Long story short: I've placed 6 orders that consist of video game pre-orders for limited edition versions, which are now fully reserved at all retailers, as well as several other pre-orders for pretty much every A-list release coming in Q4/Q1.  Some of these orders were placed as far back as February, right when the items became available for pre-order.
My BBY credit card was recently updated from the in-store card to the BBY Platinum Mastercard.  The old card--which I used for all of those orders--has now been deactivated.  I've updated my account to include my new card as primary payment, but there is no self-help option to specifically update your payment on existing orders.
I hit a snag when two of my orders that released yesterday went to process, and were denied payment, since they tried to ping the old card.  These orders were then cancelled for invalid payment before I had a chance to respond to the email regarding a payment problem.
I called support today, to see if they could manually update the payment information on my outstanding orders, and we found in a conference call with Citibank support that even though my new card is valid, since the process of updating existing orders doesn't provide a way to enter the CVV code of my new card (since it's not required by .com's systems), when they go to enter the order, it registers as a CVV mismatch and the payment is denied.  After a few tries with one of my orders for a common-stock item, the order hit enough denied payments to be automatically cancelled.
After being on the phone with them for 3 HOURS, I was essentially told that they had no way of fixing this.  The problem is, that when these limited-edition pre-orders hit their release date, they will encounter the same payment error and then be automatically cancelled.  But, if that happens, or if we cancel the existing orders and I attempt to re-order them, THEY WILL BE OUT OF STOCK AND UNAVAILABLE!!  Essentially, unless this error is fixed, I will lose all of my limited-edition pre-orders and since I can't order them anywhere else, I won't be able to replace the order anywhere, unless I shell out a ton of money on the secondary market.
Obviously, I don't find this satisfactory.  I've entrusted Best Buy with thousands of dollars of pre-orders, and because of a stupid glitch in their system, they have now essentially told me that this is an inevitable problem that even their top tier of support cannot correct, and they offered nothing to fix the situation to ensure that I will receive the items that I had ordered several months in advance.
This is absolutely outrageous, and it's the last straw.  If someone from Best Buy is reading this and can help fix the situation before my first LE pre-order of Q4 enters processing on 11/3/14, I would ask that they please contact me.  Otherwise, this screw-up is enough to finally end my two decades of loyalty at Best Buy.
I am very serious about this.  If no solution is found, and my orders continue to get auto-cancelled, I intend to cancel all remaining pre-orders (over 15 pending items), cash out my $500 worth of banked points, then cancel my Best Buy accounts and never set foot in a store or visit them online again.  
I know people often make these claims of "never again" to be hyperbolic and blow off steam, but this is not just idle talk or grandstanding.  With Amazon Prime giving me release-day delivery and competitive prices, and 3 GameStops and 2 Apple stores within a 10 mile radius, I could very easily get by without ever giving Best Buy my business again, and I am fully prepared to do so if these orders cannot be rectified.
I would figure that Best Buy would go the extra mile to take care of their most loyal customers.  Heck, with how the customer base has eroded, I would figure they'd bend over backwards for ANY customer.  I can't imagine Best Buy can afford to lose too many more customers like me, but they're about to, unless something gets fixed and fast.
Ball is in your court, Best Buy.  

Answer 1

Good afternoon zsciaeount,
Thank you for being a loyal Elite Plus customer. I am terribly disappointed to read about all the wasted time and frustration you have been through regarding your pre-orders. Updating your credit card information on these orders should not be so difficult, and I am truly very sorry for all the inconvenience and frustration you have encountered. 
According to our records, I see you are working with our Executive Resolution team. I encourage you to continue to work with them to get this resolved immediately to avoid any more pre-orders from being impacted. Should you still need my assistance please do not hesitate to let me know. I assure you it is my goal to help our loyal customers in any way I can. I will also be documenting your experience for further review.
Once again, I am truly very sorry for any disappointment this has caused, and I hope we are fortunate to continue to have you as a loyal Best Buy customer. 
Sincerely, 
Maria|Social Media Specialist | Best Buy® Corporate
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