Unable to login to cloud services

Is there anybody else having issues with cloud services ?
We have 5 cloud services with SQL DB back end, from last one hour i am unable to login to any of our app running on these cloud services.
Our services are located in Southeast Asia, all the 5 cloud services are having issues at the same time so i cant see any problem from our end.
Status page says all the services are running okay.

Apologize for the inconvenience, agree with you regarding this, however we are not sure if this is indeed a backend issue and in order to determine the cause and troubleshoot the issue, we will require the deployment ID and subscription details which is
not recommended to be posted in the public forums. I would suggest you purchase a support plan and speak to a support professional who can, based on the diagnosis take appropriate actions.
You can refer to the following link which gives information about the different support plans. You can also contact the billing/subscription team with a free ticket for more information.
http://azure.microsoft.com/en-in/support/plans/
Regards,
Nithin Rathnakar.

Similar Messages

Unable to login to presentation services after doing the upgrade 10g to 11g

Hi All,
I had a running instance of OBIEE 11g 11.1.1.6.0, my 11g rpd and webcatlog was working fine. Imp to note is that, I had configured external LDAP authenticator and wasn't using the weblogic embedded LDAP.
Now, today, I had to updrage 10g RPD and Webcatlog to 11g and merge into the my current 11g system. I ran the upgrade utitlity and it completed the upgrade successfully but now when I try to login into presentation services using the weblogic user, the presentation services gets hung. It doesn't even give me a message like "Invalid login or password" I DON't get any message but my Presentation services and RPD gets hung( when I try to open it online)
Also, I am trying to refresh the GUIDs after making the necessary changes in the config and instanceconfig.xml file i start the obi server and presentation server, it doesn't come up. So I am unable to refresh my GUIDs
What could be issue here? Do I need to fix an credential file? Please let me know.
Thanks,
Ronny

Ronny wrote:
Hi All,
I had a running instance of OBIEE 11g 11.1.1.6.0, my 11g rpd and webcatlog was working fine. Imp to note is that, I had configured external LDAP authenticator and wasn't using the weblogic embedded LDAP. Was LDAP access working fine before upgrading the 10g rpd and webcat?
Now, today, I had to updrage 10g RPD and Webcatlog to 11g and merge into the my current 11g system. I ran the upgrade utitlity and it completed the upgrade successfully but now when I try to login into presentation services using the weblogic user, the presentation services gets hung. It doesn't even give me a message like "Invalid login or password" I DON't get any message but my Presentation services and RPD gets hung( when I try to open it online)What do the logs say?
Also, I am trying to refresh the GUIDs after making the necessary changes in the config and instanceconfig.xml file i start the obi server and presentation server, it doesn't come up. So I am unable to refresh my GUIDsWhen you say doesn't come up, do you mean the services are down? If yes, what do the logs say about this?

OBIEE 11G - Unable to login to presentation services

Hi All,
I have done a simple installation of OBIEE 11G on my coloud server with OS windows server 2003, SP2 , 32 bit.
Installation is 88% completed with,
Executing : opmnctl start coreapplication_obiccs1 and Executing: opmnctl start coreapplication_obips1 failed. Came to know that this is related to clusters and ignored the error.
RCU is installed in different database server.
Now i am trying to login to presentation services with weblogic as userid and password that i had given during installation of obi.
I am getting error that userid or password is invalid...
One thing i came to know from the thread OBIEE 11g Cluster Controller Failed to start is,
i have a bad IP in /etc/hosts... below are the entries in the file... can anyone please tell me what necessary changes i should do?
# Copyright (c) 1993-1999 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost
Regards,
srl

HI Srini,
Thanks for the response,
I can able to logic Obiee Em/Console services with the same user Web logic. Only Presentation services not able to login.
Please find my sawlog0:
[2014-01-08T19:54:52.000+05:30] [OBIPS] [NOTIFICATION:1] [] [saw.securitysubsystem.checkauthentication.runimpl] [ecid: f86ee0615f1822d9:694c3368:14372397042:-8000-00000000000002fd,0:1:1] [tid: 3400] Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused.
[nQSError: 43113] Message returned from OBIS.
[nQSError: 43126] Authentication failed: invalid user/password. (08004)[[
File:checkauthentication.cpp
Line:1330
Location:
saw.securitysubsystem.checkauthentication.runimpl
saw.threadpool.asynclogon
saw.threads
ecid: f86ee0615f1822d9:694c3368:14372397042:-8000-00000000000002fd,0:1:1
ThreadID: 3400
Please advice
Regards,
Kulkarni

Unable to login to Report Service on Windows 2008 R2 server

I have reporting services installed on a Windows 2008 R2 server, When I make and RDP connection to the server and go to http://servername/Reports everything works fine. When I try to connect from another client to the web service, it asks for username and
password. it fails 3 times and the shows a blank page.
When I see the Event Viewer in the server (Windows Logs --> Security, I can see an Audit Failure:
Log Name:      Security
Source:        Microsoft-Windows-Security-Auditing
Date:          9/4/2014 11:46:25 AM
Event ID:      4625
Task Category: Logon
Level:         Information
Keywords:      Audit Failure
User:          N/A
Computer:      MI-SWACO-DB.houston.livequest.net
Description:
An account failed to log on.
Subject:
   Security ID:       NULL SID
   Account Name:       -
   Account Domain:       -
   Logon ID:       0x0
Logon Type:           3
Account For Which Logon Failed:
   Security ID:       NULL SID
   Account Name:       Administrator
   Account Domain:       HOUSTONLQ
Failure Information:
   Failure Reason:       An Error occured during Logon.
   Status:           0xc000035b
   Sub Status:       0x0
Process Information:
   Caller Process ID:   0x0
   Caller Process Name:   -
Network Information:
   Workstation Name:   MI-SWACO3
   Source Network Address:   -
   Source Port:       -
Detailed Authentication Information:
   Logon Process:
   Authentication Package:   NTLM
   Transited Services:   -
   Package Name (NTLM only):   -
   Key Length:       0
This event is generated when a logon request fails. It is generated on the computer where access was attempted.
The Subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.
The Logon Type field indicates the kind of logon that was requested. The most common types are 2 (interactive) and 3 (network).
The Process Information fields indicate which account and process on the system requested the logon.
The Network Information fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases.
The authentication information fields provide detailed information about this specific logon request.
   - Transited services indicate which intermediate services have participated in this logon request.
   - Package name indicates which sub-protocol was used among the NTLM protocols.
   - Key length indicates the length of the generated session key. This will be 0 if no session key was requested.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-A5BA-3E3B0328C30D}" />
    <EventID>4625</EventID>
    <Version>0</Version>
    <Level>0</Level>
    <Task>12544</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8010000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-04T16:46:25.247229500Z" />
    <EventRecordID>8917</EventRecordID>
    <Correlation />
    <Execution ProcessID="504" ThreadID="1344" />
    <Channel>Security</Channel>
    <Computer>MI-SWACO-DB.houston.livequest.net</Computer>
    <Security />
</System>
<EventData>
    <Data Name="SubjectUserSid">S-1-0-0</Data>
    <Data Name="SubjectUserName">-</Data>
    <Data Name="SubjectDomainName">-</Data>
    <Data Name="SubjectLogonId">0x0</Data>
    <Data Name="TargetUserSid">S-1-0-0</Data>
    <Data Name="TargetUserName">Administrator</Data>
    <Data Name="TargetDomainName">HOUSTONLQ</Data>
    <Data Name="Status">0xc000035b</Data>
    <Data Name="FailureReason">%%2304</Data>
    <Data Name="SubStatus">0x0</Data>
    <Data Name="LogonType">3</Data>
    <Data Name="LogonProcessName">
    </Data>
    <Data Name="AuthenticationPackageName">NTLM</Data>
    <Data Name="WorkstationName">MI-SWACO3</Data>
    <Data Name="TransmittedServices">-</Data>
    <Data Name="LmPackageName">-</Data>
    <Data Name="KeyLength">0</Data>
    <Data Name="ProcessId">0x0</Data>
    <Data Name="ProcessName">-</Data>
    <Data Name="IpAddress">-</Data>
    <Data Name="IpPort">-</Data>
</EventData>
</Event>
The firewall is OFF in both client and server.
I saw a similar question and the answer is related to firewall which is not may case.

Hi Mario,
According to your description, when you try to access the Report Manager in another client, a login dialog prompt. After typing a valid username and password 3 times, a blank page displays.
Generally, the issue is always caused by the Report Server is configured to use Kerberos authentication, while the Service Principal Name(SPN) is not configured correctly. To fix this issue, please refer to the following methods:
Register an SPN for the Report Server service under the domain user account.
Change the service account to run under a built-in account such as Network Service.
Remove RSWindowsNegotiate and ensure RSWindowsNTLM is specified in the rsreportserver.config file.
Besides, the issue can also be caused by the Internet Explorer (IE) didn't pass the user's credential to the Report Server automatically or the IE is not Windows Integrated enabled. For more detail steps about how to address this issue, please refer to the
following steps:
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/184c4f6c-b292-4f9a-beca-80b70f4392fe/report-manager-prompts-3-or-4-times-for-usernamepassword-before-letting-users-in?forum=sqlreportingservices
Reference:
Resolving Kerberos Authentication Errors When Connecting to a Report Server
Solving the Reporting Services Login issue in the February CTP of SQL Server 2008
If there are any other questions, please feel free to ask.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

TS3988 I am unable to Login to iCloud Service from Mac, every time I attempt, the application hangs

The below screen is shown till I press Cancel, I have tried waiting more than for 15 mins, but no change

Addendum: I tried startup in verbose mode, and it got as far as "System\Library\Caches\com.apple.kext.caches\Startup\extensions.mkext.......... ..."

Unable to login from IE to Azure hosted cloud service

Hi
We have hosted cloud service on azure and not able to login with the existing users in it.
While if we add SSL to the same service we can able to login to the site.
Will you please let us know what is the issue cause? Is azure restrict to login?
Do we need to add some code changes for the IE login?
We have faces same problem on our local server but have resolved by installing patch from microsoft link "http://www.microsoft.com/en-in/download/details.aspx?id=39257"
So please help us.
Thanks,
Rohit Jagtap.

Hi,
As you said, you have face the same problem on local server, so I think this issue is more related to your application, as far as I know, it is nothing to do with azure.
To resolve this issue, I think the detail error message is necessary, I suggest you use diagnostics to log errors, refer to
http://azure.microsoft.com/en-us/documentation/articles/cloud-services-dotnet-diagnostics/ for more details, or use remote debug to find issue, see more at:
http://blogs.msdn.com/b/cie/archive/2014/01/24/windows-azure-remote-debugging.aspx
Best Regards,
Jambor
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Unable to Login to Creative Cloud App

Photoshop CC was crashing every time I attempted to open a new file inside of the application (Photoshop would stay open as long as did not attempt to open a file.)
I uninstalled PS CC.
When I attempted to reinstall. I received the following message in the CC app:
"Unknown Server Error: Sign in is currently unavailable. We are unable to access your account. Please try again later."
I ran the CC cleaner, restarted, and reinstalled CC. I am still receiving the message and unable to login.
My password has been reset from the recent security warning, and I am able to login to my Adobe account online, and everything seems to be in order.
I am running on OS X 10.8.5.
HELP, please.

Hi Bethany,
Welcome to the Community!
Try Solution 2 in this link: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html, if doesn't work then try others.
Thanks!
Ankit

Unable to login to update the photoshop or the illustrator through the Creative cloud dock in Mac

I am unable to login in the Creative cloud dock in Mac but am able to login in their website with the same ID and password. Everytime i try to update, it asks for authentication but is not accepting the details.
I tried to contact support through chat, but they never seem to be available.

Sunilbabuvk I believe you are being prompted to enter your administrator password. You can find details regarding the installation process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html. If it is asking for your administrator credentials then you will want to enter the same information you use to log into your computer.

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

Unable to connect to VM's in new cloud service via express route

We have changed our express route setup, initially we had an express route via London, but we have added a second one via Amsterdam and removed the one via London. All existing and new vm's in the different vnet's have connection to our local datacenter,
but as soon as we create vm's in a new cloud service the published routes don't seem to be picked up and the machine are only reachable in their local vnet on azure.
Does anyone have an idea where to look, it looks like the route publishing does not seem to work correctly, but it is strange that new vm's in existing cloud service do work correctly. BGP peering and vnet have been provided access via the expressroute and
all have status provisioned.

Hi Syed,
When I try to connect to a new vm via rdp or try to do a tracert to the machine (with firewall turned off on the vm) I don't get a response (traffic is routed via the express-route correctly). If I do a tracert to an ip on the on premise network
from the vm in question the trace is directed to internet instead of to the on premise network via the express route.
the new cloud services were created in the same region as the working cloud services and the vm's are also in the same vnet/subnet as the working vm's. If I delete a vm (keeping the disks) from a new cloud service and redeployed it in an existing cloud service
I can reach it again via the internal ip.
We have checked the route publishing and the correct routes are published to the express route/vnet.
When I check the provisioning of the vnet's via get-azurededicatedcircuitlink all the vnet's in question are listed as provisioned.
I'll try to remove the bpgrouting for the original expressroute this evening to see if that helps.
kind regards
Xander

Unable to add reserved IP to cloud service / VM

Hi
I have a "Visual Studio Premium with MSDN" subscription.
In order to perform some application testing I need a VM with a fixed/reserved public IP.
I have set up a cloud service assigned to a VM with Windows Server 2012, and I also have set up a reserved IP.
Now, when I try to link the reserved IP with the cloud service I get an error:
Set-AzureReservedIPAssociation : BadRequest: The subscription is not authorized for feature vipmobility.
At line:1 char:1
+ Set-AzureReservedIPAssociation -ReservedIPName myresip1 -ServiceName testserv1 ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : CloseError: (:) [Set-AzureReservedIPAssociation], CloudException
+ FullyQualifiedErrorId : Microsoft.WindowsAzure.Commands.ServiceManagement.IaaS.SetAzureReservedIPAssociationCmdlet
The command I used in Azure PowerShell was:
Set-AzureReservedIPAssociation -ReservedIPName myresip1 -ServiceName testserver1
What is this vipmobility? Why am I getting this error?

Hi,
Reserved IP is associated with a Cloud Service.
Reserved IP allows you to reserve Virtual IP address in Azure, which you can then associate to a new cloud service. The Reserved IP address is sticky, meaning once it’s associated with the cloud service, it won’t change unless you decide to disassociate
it. In a Virtual Machine scenario, the Reserved IP address will remain associated with your cloud service even when all the VMs in the cloud service are stop/deallocated. At this time, you can’t reserve an IP address for a cloud service that you have already
created.
However if you want to retain the DIP of the VM, you can use Static DIP.
A static DIP stays with the VM even through a stop/deprovision state. You can specify a static DIP by using PowerShell at the time you create the VM, or you can update an existing VM. However it is required that the VM is a part of Azure VNET.
To know more about setting up a Static IP and other operations that can be performed on a VM, you might want to refer to the below link
https://msdn.microsoft.com/en-us/library/azure/dn630228.aspx?f=255&MSPPError=-2147217396
Hope this helps !
Regards,
Sowmya

SQL Developer 4.0.0.13 and Oracle Cloud DB. Cart Access Issue (Unable to deploy in cloud).

Hello,
I asked for a trial account on 04/02 (this year) of the Oracle Cloud. I've been able to create a Cloud Connection in SQL Developer (I'm able to login with my oracle email with the "Service Instance URL"). I am able to see the 11 example tables (DEPT, EMP, and 9 DEMO_X tables).
My data:
SQL Developer 4.0.0.13
DataCenter: US Commercial 2 (US Commercial - Chicago). I'm settled in México, at this moment I don't remember to have selected some DataCenter, but I got that one.
Domain SFTP Host & Port: sftp.us2.cloud.oracle.com:22
Domain SFTP User Name: USdddddd (changed here for example reasons)
Service SFTP Host & Port: sftp.us2.cloud.oracle.com:22
Service SFTP User Name: USssssss (changed here for example reasons)
My problem. I cannot deploy on the cloud (via the Cart tool on SQL Developer).
In chat support, I was told to check this site (1) Data Loading and the Oracle Database Cloud Service. It seems the steps are the same of this site (2) that I was following before Creating and Deploying JSF/JPA Applications to Oracle Cloud.
My scenario is not according the tutorial. According to (1), the tutorial highlights the use of the user detailed as "Service SFTP User Name" (USssssss). The site says that if I click on that user, I should be able to reset its password on SFTP users. BUT, this user (USssssss, Service SFTP User Name) is NOT shown as it is explained, the user that is shown there is the one under "Domain SFTP information" (USdddddd, that is, the user that I should NOT use, according to that webpage).
My user Service SFTP User is not shown in Security-SFTP Users. When I click the user name (USssssss), the site takes you to the Security tab, and SFTP Users sub tab. I notice that my Service SFTP User Name (USssssss) appears in Security tab, but it appears under "Users" sub tab, NOT on "SFTP Users" sub tab. Also, if I try to reset the Service SFTP User password (in Users sub tab), the site says "Oracle Cloud will send an email with a temporary password to USssssss USssssss." It does not ask me to write the new password (SFTP Users sub tab works fine, asking me a password for USdddddd).
Anyway, in SQL Developer, I made several tests in the Cart, testing either the Service and also the Domain users, port 22 and 2222. None of them worked. The message I get is:
Unable to connect to sftp server with provided details.
I've also tried to access the sftp url with Putty, PSFTP, and Filezilla. From those three apps, the sftp url gives me timeout (either on port 22, or 2222). But if ping that url, I got a response back.
So I'm not sure where is the problem. Is it the url? Is it the port? Is it the Service SFTP User? All of them?
Any comment, is very welcome.
P.S. It will be nice to have a "posted date" for each tutorial and perhaps identify the Cloud version that is being explained (the Oracle cloud is growing fast, perhaps the tutorials will be deprecated soon).

Hi Gustavo,
It appears your Service SFTP user was not created correctly. Please contact support and mention the fact that your Service SFTP user appears on Security/Users tab and not on Security/SFTP Users tab.
Vlad

EFax unable to login - Photosmart 7510

I've used eFax up til today with no issues, when all of a sudden I got a prompt to log in to eFax on my 7150. Upon entering my credentials, I get "unable to login". I am pretty sure I know WHY this is happening, but don't know how to address it.
When logging in to the eFax site, you need to include dashes in between the area code, number, etc (i.e, 1-555-555-5555). Dashes are not an option when entering credentials on the 7510 (only #s - i.e, 15555555555). I'm pretty sure that is why it's not letting me in, but could be wrong. I see no way to include characters other than numbers when entering my eFax credentials on the 7510.
I did a search and see a lot of other folks having issues logging in to eFax from their HP device, but no solutions other than to create a new eFax account.
Help from HP or eFax would be appreciated.
Thanks.

Hi @sc_country and @JET4ANG,
Welcome to the HP Support Forums. I see that both of you are having issues with the eFax feature of your Photosmart 7510 series printers.
I have included a link to a post by @PrintApper titled eFax users - please read.
If you prefer to speak to someone, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Since 5 minute ago the oracle cloud service down!

we are using oracle cloud service since 8 months,today suddenly the data center location as db.em1.oraclecloudapps.com not working,it showing
Oracle Access Manager Operation Error
The WebGate plug-in is unable to contact any Access Servers.
Contact your website administrator to remedy this problem.
we never expect this issue! coz our application in production mode!,rest of data center is working fine! (em2,ap1,ap2...)

after 1 day its up!.. after that in every day 3.50-4.00pm (AST / KSA (UTC+3) ) the paid cloud service attempt to re login as force.data center as db.em1.oraclecloudapps.com!

Unable to login in to Mac App Store using valid account.

I recently inherited a spare MacBook Air from my wife (who got a new one). I deleted her user account, and set up a new admin user account for me. The machine is running 10.7.5.
Now, I am absolutely unable to login to the App Store. I am using my valid Apple ID -- for example, the same Apple ID that I used to gain access to this very forum. System Preferences accepts my ID. iTunes accepts my ID. BUT the App Store will aboslutely NOT respond. It will not load. I get the red "connection failed" alert, and then after several tries it doesn't respond at all.
It doesn't give any option to switch users -- perhaps once the original owner has used the App Store, the computer will never again allow anyone else to use it? It doesn't say that there is another user logged in. There appears to be no way of deleting and reinastalling the App Store. There is no cache file I can find to be cleared. There is no preference option. There is no information. There appears to be no way of fixing this at all, short of wiping the hard drive and reinstalling the operating system. Is that what I have to do? WHY IS THIS SO HORRIBLY DESIGNED? And why is there no support short of the forum? I hate this about Apple (despite being a long-time Apple evangelist and OSX devotee).
Thanks.

The first thing you should do after acquiring a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.

Unable to login to cloud services

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