Unable to open SR attachment (earlier posted in Oracle Services...oops!)

Hi,
The user is trying to open an attachment (.zip file) from SR screen and gets the following error:
Forbidden
You don't have permission to access /pls/PRD1/fndgfm/fnd_gfm.get/51073030154/510279/fnd_gfm.zip on this server.
There are more SR's that have the same problem. Any help is appreciated.
FYI, they are able to open other .zip file attachments.
Thanks,
Alka.

Please follow instructions in metalink Note:417793.1.

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    SQL*Plus: Release 10.2.0.1.0 - Production on Mon Sep 19 11:36:29 2005
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    Variable Size 92276980 bytes
    Database Buffers 71303168 bytes
    Redo Buffers 2973696 bytes
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    SQL>
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