Unable to print remittance advice for certain quick payments

Hi,
This is regarding issue " Unable to print remittance advice for certain quick payments."
Product version:11.5.10.2
Description:
-Customer has paid through the payment batch.But the payment batch data is not available in ap_inv_selection_criteria_all.
-The status of the check is 'RECONCILLED'.
-The payments have already been submitted to the bank and reconciled to bank statement lines.
-While running "Send Separate Remittance Advices" concurrent program, some payments generated from Quick Payment are not available for selection for generation of remittance advice.
Research:
Search in the metalink but could not find any related issue.
Could you please adivce me how to proceed on this issue.
Thanks
Subhalaxmi
Edited by: user13536207 on Feb 13, 2012 12:43 AM
Edited by: user13536207 on Feb 13, 2012 12:46 AM

Found the problem.
Paper size for those documents are actually A5 size.
Solve it by adjusting the Scale to paper size in the printing option to the size that our printer is set to printout
which in my case is 'Letter'
Hope this helps anyone who is encountering the same problem.

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