Unable to purchase within an app
I am trying to buy smurf berries in the smurf app and for some reason it is telling me to contact iTunes support when I want to buy the $50 pack but will allow me to buy the $5 pack! Any ideas?!?!
Are you making the same in-app purchase on both devices?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to settings>iTunes and App Stores and sign out and sign back in.
Similar Messages
-
I am unable to purchase from the App Store it's not accepting my payment method I am in Trinidad
I am unable to purchase from the App Store it's not accepting my payment method
does it give any error message? such as "contact itunes support" or something else?
-
I'm unable to purchase from the app store?
I'm unable to purchase from the App Store? I get a message to contact iTunes support.
Click here and ask the iTunes Store staff for assistance.
(100696) -
Why am I getting unable to purchase message from App Store with free apps
Why am I getting unable to purchase message from App Store for free apps on my I pad?
Sign out of your Apple ID, reboot yor iPad and sign in again.
Settings>iTunes and App Store. Tap your ID and sign out.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Go go back to Settings>iTunes & App Store. Sign in. Try to download the free apps again. -
Unable to purchase within Mortal Combat X,
I am unable to do any in-app purchases within Mortal Combat X, as after I authorise the payment it says that it is unable to process the payment and it says please contact support. I have no idea why it's doing this as I am still able to purchase from everything else and I do have money on my card
I too am having this exact problem & much like you it occurs every 4th or 5th download. I have also noticed that since this started happening (4 or 5 weeks ago) I am unable to leave a review for apps, I get a message stating that you must download or purchase this app before you can submit a review. I am being charged for the paid apps but it's like my apple id doesn't realize I own the apps.
If anyone has any assistance it would be greatly appreciated.
Phil -
Unable to purchase music or apps
Getting really frustrated as I haven't been able to download new apps or music on my iPhone 5 for weeks. I can seem to download app updates and I can download things on my MacBook and transfer to my phone. I have spent about 3 hours on chat to apple support and they couldn't fix it.
I get the error message 'Unable to Purchase' every time.
Steps I've already taken:
Restarted phone
Completely reset phone numerous times
Logged in and out of iTunes
Set up a new Apple ID - still couldn't download
Reset network settings
I'm using the latest version of iTunes. Also my phone won't sync, it just hangs at 'Waiting to Update'.
I can't think of anything else to try. Has anyone else been in this position?
Thanks for reading.This is really annoying, and I don't know how or why this fixes the issue but at least you can do it all from your idevice.
Go to your settings and remove all your keyboards.
Quit out of app store and settings through multitasking.
Try to download the app again, it should work.
Then add your keyboards back.
If it doesn't work, try adding/deleting/adding/deleting extra keyboards a couple times. You might want to switch from English US to English UK.
After some puzzling around with it, you'll get the apps to download and you shouldn't have the problelm again (at least I haven't in a couple weeks).
Good luck
Found on another thread. -
"Unable to Purchase name of app " PopUp not going away.
Hello!
I hope I am in the right page here. I just got the new 4s and am very happy with it insofar.
However, there is something wierd with my app store. I tried downloading a new app (if it matters it was Angry Piggy ℗) and I got the "Unable to Purchase, try iTunes...etc." window. I said OK and tried another app later, it downloaded, but not without putting up the same window still mentioning Angry Piggy, first. I have since succesfully downloaded Angry Piggy, tried it, and deleted it, with no change to the pop up window.
It doesn't stop my use of the phone at all, it is just really annoying.
How do I get rid of this? Preferably on the phone itself, I do not have a supported computer to plug it into.Hi Guys,
I have recently found a fix for this issue. If you go to this blog, it contains instruction on full description on how to stop the error messages appearing http://www.blog.gleff.com/2012/03/app-store-unable-to-purchase-fix/
I will briefly explain how to do it:
Go to http://www.macroplant.com/iexplorer/ and download iexplorer.
Run iexplorer then connect your Apple Device
Go to the "Downloads" folder
Look for a file name called "downloads.28.sqlitedb" or similar and rename it too downloads.28.sqlitedbase (or delete it if you are confident but I will not take responsiblility if anything does go wrong with the device).
Close down the App Store completely and run again and it should work. The message has not appeared for me now for a couple of days and am very pleased that it is gone. -
My apple id unable to purchases music or apps from itunes store
It happened many times with my Apple id. Firstly, I was unable to purchases contents from itunes store. The notif "contact itunes support" always appear everytime I tried to purchased. Everytime I met the issue, I always contacted itunes support, but rarely itunes support teams replied my email. This time, it happened again, and even more. Right now I couldn't purchases anything from itunes store even music. It said that I have to verify my billing info. I've tiped everything needed in that billing info also my credit card, but the notif always "security code is invalid". How come it is invalid, when I handed the card my self when I tiped the number on my apple id. I've repeated it over and over again, but the same notif always came.
Anyone could explain to me, what's happen to my apple id axactly and how to solve this issue.
Thanks.if both itunes on the computer and on the phone dont show any then apple must not be offering that service in your country
-
HT1491 I get an error whenever I try to purchase within an app
Whenever I try to make any purchase within an application I get an error message however it allows me to download music. Confused...
You know... it really might be helpful if you told us what the error was...
-
Unable to do purchases within an app
Anyone got an answer?
You can not manually sort photos within an event - make an album of the photos for sort manually
LN -
Unable to purchase Lion on App Store (Early / Mid 2008 model - MB404LL/A))
Hello.
I am using MacBook (Early / Mid 2008 model - MB404LL/A), and I wish to purchase Lion (and NOT Mountain Lion ) on App store. However, I am unable to find the same. The reason I ask for Lion, as Mountain Lion is not supported on my model.
Can anyone please let me know where can I purchase Lion ?
Thanks,
Manoj
P.S.: I am from IndiaCall your local Apple Store to order a download code for Lion, and supply it to the Mac App Store.
-- kaz-k -
I Have never had any issues and I spend money on a game I'm playin, because I have that right and work for my money. Why now am I getting this when I have almost 500 songs and tons of apps?? There's noone to call on a weekend and I should be able to spend money if I want. I would think that they would have emailed me or something
We are fellow users here on these forums, we won't know why you are getting a message to contact iTunes Support. If you haven't already done so then you will have to contact them :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption -
Redeemed iTunes GC but Unable to Purchase Pages on App Store
I would like to purchase Pages for my new Macbook Air. I redeemed 2 iTunes gift cards which shows up on my account just fine. However, I go into the Mac App Store to purchase Pages and it asks me for my credit card info or to redeem a gift card. Well, I already did that but it keeps taking me to the page to use either a credit card or redeem a gift card. I checked my iTunes account and I have sufficient funds to purchase this app. Why won't it use the funds in my iTunes account?
Why won't it use the funds in my iTunes account?
If the total cost of Pages including any applicable taxes and fees exceeds the balance from the gift cards, the difference is automatically charged to a credit or debit card account.
iTUNES STORE - TERMS AND CONDITIONS -
Frustrating error message, unable to download apps from I store received error message mzcommerce.creditscore mismatch. Must be apple as everyone who I know have / own are having the same problem. If anyone has any clues please reply.
Welcome to the Apple community.
Go to your account and check that your credit card details are entered correctly including your security code. -
Unable to Purchase or Download Apps
I've tried to download and update several of my apps recently, but it doesn't let me. It says I have invalid bank account information, but I know everything I've put in it valid. It works on everything else; I can buy games off of STEAM or things off of Amazon, but it doesn't let me purchase or download any apps.
Whenever I try to do it, it gives me a pop-up that says Sign-In Required. Upon hitting continue, I'm directed to my debit card information. Underneath Payment Type, it says, "There's a billing problem with a previous purchase. Please update your payment method."
As previously stated, I know for a fact that everything I have put in is correct. I've already tried signing out and back in, but that hasn't worked. Any help would be greatly appreciated.You need to contact iTunes support for assistance. We are users here and no one could assist you with this. http://www.apple.com/emea/support/itunes/contact.html
Maybe you are looking for
-
Itunes wi-fi sync; how do I add a name for my new computer on the ipad 4?
RE: itunes wi-fi sync; How do I add a name for my new macbook pro computer on the ipad 4?
-
PLEASE HELP: iMac making strange noise
Hello guys, can you please tell me why my iMac is making this noise? And what I should do about it! My iMac has become quite slow since i started to notice the noice! http://www.youtube.com/watch?v=QliQFP9Ctw0
-
Changed from Windows lap top to iMac - and can't sync my iPod
I can't get my iPod to sync with my new iMac - it still only recognises the original Windows lap top. I still use the lap top, but have copied my itunes across to the iMac and plan to use this as my main machine. How do I get the iPod to accept the M
-
What software can I update with on my powerpc g5. Running Mac osx 10.4.11, What software can I update with on my powerpc g5. Running Mac osx 10.4.11. Since it doesn't have Intel dual core processor, can't do Snow Leopard right? Is there anyway to
-
In the middle of using lens correction tool or noise reduction filter, my new imac crashs, I have lightroom sometimes on, and Firefox brawser with music streming, any ideas why?