Unable to see new role in environment

An end user said that a role that was working last week is no longer available in the portal. No changes have been made to the system in the past week.
A co-worker successfully imported this new role into the portal a week ago, but the change did not synchronize to all the servers in the environment. We have one Central Instance and two Web Application Servers in our Java environment. The import was successfully completed on WAS1. I verified this by checking the PCD import log files on WAS1. When I log into the portal running on WAS1 the new role is available. When I log into the portal running on the Central Instance the role is NOT available.
To resolve the issue a logged into the portal running on the Central Instance and used System Administration >Transport Packages> IMPORT to import the *.epa file containing this role.
Is there something else I should have done to resolve this use? How does a the system synchronize changes to objects in the java environment?

Hi,
when doing a depoly of an application (PAR) or EPA, you basically just copy the file to a (shared) folder on your java instance. This change get's recognized by your instance.
If it's a PAR, the instance informs all the other instances in your cluster of the change. They all access the application and do a local deploy / installation of the change.
If it's an EPA (PCD objects), the instance reads the content and writes it to the DB and informs the other instances that a DB change has occured and they should read the DB again to sync their content.
Normally, the deploy;import works without problems in a server, but can produce from time to time some errors / sync issues. Depending on the cache, an instance simply won't read the DB. You can use a tool from SAP that checks the instance and DB for sync issues (the tool is called something like: PCDcheckDB.sh).
Generally, you should clear the cache of your portal after every deploy/transport to ensure that the user is getting the latest version:
- Navigation cache
- portal DB cache
- PCD cache
- (HTTP provider cache, web dispatcher cache)
Depending on you configuration (cluster with many servers and nodes), you see this issue several times, you can do the following:
- Shut your DI down and do the deploy on your CI.
- Restart your DI with the sync option. This way, they will sync the content of the DB and disregard the local cache.
br,
Tobias

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