Unable to speak

My iphone4 suddenley wont transmit sound in calls, i can hear the other caller but they cant hear me??? The voice memo still records and plays ok so its not the mic Any ideas anybody? Thanks

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Unable to speak with the HP34401A per my soft, despite it is possible with MAX

I can speak with my HM34401A with MAX (Explorateur Measurement & Automation Explorer , but I can't access it with my soft (error BFFF00A5 in hexadecimal, despite it is the same adress in both case)
I'm using the driver found on the Ni website for LabView 6.0

Try some simple communication to the instrument, such as query the response to "*IDN?". (It should give a response string identifying the instrument.)
This should be a very simple vi - but it does check the communication path. Can you get this to work?
If you can, the address and GPIB card are good. There may be an error in your other program.
If you can't get the simple vi to work, the address or GPIB card may have problems.
One other quick thing to check, check the front panel menu on the 34401. Make sure it's set to HPIB and not RS232.
[email protected]

I can no longer speak and woud like to use my Ipad Air 2 WiFi Cellular to serve as a texting device to replace my phone. Will using my cell number and Talkatone allow me to text and receive text as I do on my phone?

A laryngectomy has left me unable to speak over my cell. I still need to communicate via text and would like to use one device. I have an Ipad Air 2 WiFi + Cellular that I use to write messages on and would like to know if adding the ap Talkatone and using my cell number will allow me to use my Ipad as my one communication device and not have to carry my phone any more.

hedrickwireless1,
I am so sorry to hear that you have lost your voice. I know how important it is still be able to communicate. I apologize as the application Talkatone is a third party application we would not be able to provide details into how the application functions. Please reach out to the app developer for details regarding the application. You can access the developer information under the application details in iTunes.
LindseyT_VZW
Follow us on Twitter @VZWSupport

How to take back resources from speech engine

i make an application in swing in which i use jsapi text to speech which read and speak the selected file.
but when synthesizer starts speaking it takes all resources back from jframe hence buttons not worked till speech completed thats why i am unable to use stop button .
and if possible also give me detail how to read pdf's doc,.... files ..
Thanx

Sam_from_India wrote:
by freetts and jsapi i am reading files by io and spoken by jsapi and it worked . but when i select pdf or doc file java.io cant read doc or pdf normaly because these files are encoded hence unable to speak right ....There is no simple general method to extract the 'text' from all file types since most file types such as 'doc' files and 'pdf' files have markup that indicates how they should be formatted. For each different file type you will need to find a library that can read and interpret the file. PDF can be read using iText and 'doc' files can be read using Apache POI but in both there are limitations as to what they can accept.
P.S. I have used FreeTTS for one project. Works great except when the text contains abbreviations or slang.

Does Verizon ever actually follow up on what they say they're going to do?

Verizon's customer service has been an absolute nightmare to deal with, and if my wife weren't on a family plan through them with me I would drop them in a HEARTBEAT.
I've been told ~5 times they'd call me back to follow up on issues or e-mail me with follow-ups and they've never done that once. This includes supervisors as well as other employees. I cancelled my upgrade order through them after they never sent the phone and when they did, stopped my order and had it reshipped back to them, and they said once the return is processed my upgrade date and charges would be returned to their original state.
I called two days ago because my upgrade date still shows next year even though I never got a new phone, and I was promised that it would be changed to it's original date that day, but it still hasn't been updated.
So, has anyone had a Verizon rep actually follow up and do something they say they're going to do? Or do they just lie and tell you that to make you feel better?

Content has been edited for private/personal and sensitive information.
no they don't:
July 10, 2013
Corporate Office/ Verizon Wireless
Attention: Executive Relations
To Whom It May Concern:
Please don’t let this fall on deaf ears. I have been a long time customer of Verizon wireless for several years (well over 10 years.) My husband is terminally ill. He was diagnosed with ALS/Lou Gehrig’s disease. A fatal, progressive, neurodegenerative disease for which there is no cure. There are no tests for ALS, no treatment and no cure. It's a torturous way to die as the brain loses all contact with the muscle system.
The reason I am telling you this is because you need to be aware of the insensitive, unprofessional customer service staff that I had to deal with for several hours today.
I use to hear so many complaints about other cell phone services, from coworkers, friends, and family. I often recommended they switch to Verizon. Until Now.
Today things changed dramatically. July 5th, Verizon Wireless turned off my phone service. I entered into a payment arrangement plan on 6-22-2013 with your financial services Department and CFS Retention Team. I’ve provided you with a copy of the agreement.
NOTE: $250.00 was due July 1, 2013
NOTE: I paid $250.00 on time, online on 7-1-13
NOTE: Verizon’s Customer service and automated text verified payment was received.
Per my agreement I am to make 5 monthly payments of 74.00 in addition to my regular monthly bill.
On July 4, 2013 I received an automated text message indicating my service would be suspended due to the balance owed on my account. I tried several times to contact a live person at Verizon, (I assume people were working regardless of it being a holiday) Perhaps no one was working. Or no one cared to take calls. I tried two different phone numbers and could not get my call routed to a live body, instead I just kept getting the automated system requiring payment, and no matter how long I continued to hold on the line or how many times I pressed “0” for an operator. I got nowhere.
On July 5th, from 10:00am until well after 2:00pm I was on the phone with your customer service representatives. I was told until I paid the past due amount of 83.05 that nothing could or would be done to reinstate my service and I would be charged $15.00 reconnection fee for each line. Well, needless to say, I paid the 83.05 over the phone, through your automated system. A payment I did not owe! I was given no other options no matter how many times I asked to be transferred to Financial Services and the Retention Team.
Now please keep this is mind, I am the full time caregiver to my spouse (who is bedbound, paralyzed, unable to speak, eat, drink and requires a PEG tube and a bladder catheter) so I was trying my hardest to provide my husband with the care he needed and deserved and dealing with your ridiculous customer service departments games. I spoke to eight different representatives. I kept being told there was a high call volume…I suppose that would be from other customers too who experienced billing issues…it certainly wouldn’t surprise me. I was hung up on; calls were dropped during the transfer or disconnected multiple times when I requested to be transferred to the retention team. I spoke with, Shetailia, Melissa, André, Debbie, Constance, Kelsey, Hope, Kayla and finally a supervisor/mgr. by the name of Greg at ext. 2072154. I explained my predicament. That it wasn’t my fault that my service was shut off. That the fault was with Verizon. All I wanted was a refund, a reversal of the 83.05 payment, for it to be cancelled, stopped etc. I was told this couldn’t be done. I was told I had to call my bank for them to stop the transaction. Guess what..I called my bank..and guess what they said…Verizon had to stop the transaction as they were the ones who processed it. I’m told there is a payment dispute in place for review. I, however, have no confirmation that this is true, I’ve yet to see anything documented from Verizon to that effect. I was told someone by the name of “Liz” from upper management would be in contact with me regarding this issue…and that I would hear from her within 24-48 hours…well here we are several days later (July 10th now) and no one by the name of “Liz” or any other manager followed up. I asked for a last name of “Liz” and was told that information could not be released, I asked for a direct line to reach her at or an email, I was told the lines and email are for internal purposes only. I’ve worked in customer service for over 20 years. I know that is a crock of ****.
All I wanted was the 83.05 reversed and returned to my bank account. No one would or could help. Again, working in customer service I know this is not true, I have processed many credit card/debit card/ electronic check payments for customers and had the ability to reverse the transaction. The retention team verified I followed through with what the payment plan agreement was and yet no one knew why the “system” generated a past due/shut off text. No one could offer any explanation of why the service was interrupted. I’m told the 15.00 per line reconnection fee has been waived, again I have nothing documented to prove that either. It’s amazing to me, in this day and age; with all the advanced technology out there that no one would fix this.
I didn’t owe 83.05. I did my part. I held up my end of the agreement, your company did not. And No one has bothered to right this wrong. Now, not only was the 83.05 taken from my checking account, I also incurred additional bank fees because I went into a negative status…a status that would not have occurred if your departments had done their job.
Whom do I have to contact to get something done about this? What your company did is wrong. They should and must fix it. I have already filed a complaint with the FCC, BBB and the Florida Public Service Commission. You gave me no other choice but to proceed this way. Do you have any idea of the added stress you placed on me that day, on my family who by the way, didn’t get to each much because that 83.00 would have gone for groceries.
I feel very strongly that your company owes me more than the 83.05 taken from my bank account. I have a strong conviction about businesses needing to do the right thing. You see, that’s the kind of person I am, I have integrity and I would never have left a customer to fend for themselves. I would have pursued every department, every manager and I would have followed up with that customer until the problem was resolved. At this point, there is only one thing that will keep me with Verizon…credit my account for one month’s service. That is the least you can do. And I’m not talking about the 74.00 payments.
Sincerely Disgusted,
Sandy M
There is one more vital piece of information you should have on hand. None of your employees know what number to give to a customer so they can reach the retention department directly. Here is the list of numbers I was given…and guess what…even one of the numbers is a non working number…really? A nonworking number for a phone company?!
1-866-451-1237
1-866-266-1445
1-800-288-8496
1-800-528-7594
1-800-922-0204
1-800-281-8584
1-877-214-4572
Message was edited by: Admin Moderator

Compatability issues with Windows 7 and Ipod Classic initially set-up w/ XP

When I opened my iTunes account for my iPod Classic 2 years ago, I was using Windows XP and could download from iTunes Store or load my own CDs and then sync to my iPod. Long story short: That computer crashed. I now use Windows 7 on both my new computers but while I can review the contents of my Classic, itTunes won't play any of the tracks when connected to my computer's USB. Nor can I sync purchases or downloads. Incidentally, attempts to review my Ipod in "computer" doesn't consistently show my iPod either. I continually receive the same message telling me that "iTunes.exe has been set to run in compatibility mode for an older version of Windows. For best results, turn off compatibility mode for iTunes before opening." I right clicked on iTunes, regarding compatibility, but it informs me that there are no previous versions available to do this. My warranty for technical or phone support has expired, so I am unable to speak to a representative. It sounds like other people are having similar problems with the newest version 11.1 of iTunes. Has anyone worked their way around this?

Hi anne274,
I'm sorry to hear about your Dad.
Since the music was originally ripped from CD, you should be able to put the iPod into disk mode http://support.apple.com/kb/HT1363 and transfer the music into your library without loosing anything.

Big Disappointment with iMac Intel (Late 2006) and Apple ProCare.

I've been a Mac user, Mac enthusiast, and Mac advocate for over 15 years. I've owned multiple Macs. One of my latest acquisitions was an Intel iMac in October 2006.
A few weeks ago, the iMac started freezing and shutting down intermittently. After days of online discussions trying to figure out the problem, I finally ran out of patience, and took the iMac to my local Apple Store on 7/23/07.
Two days later, I was told that the Logic Board needed to be replaced. It's been two weeks, and every time I contact the Apple Store, I am told that they are still waiting for the part.
Meanwhile I am left without the main computer in my house, where I store all my documents, music, photos and videos. In addition, I have a ProCare membership, and even purchased the Extended 3-year warranty. In this age of instant communication and express delivery, I cannot understand why it would take two weeks to get a part from Apple.
I am very disappointed with the Apple Care for a company with such a high reputation for service.
What are my rights as a consumer? How long do I have to wait before they offer me a replacement. How do I go about requesting a replacement?

"The question still remains: How long am I going to be in repair mode before the Apple store decides to offer a replacement?"
Hello Herold Merisier!
The answer is that since each case may be different, there is no real set policy in this regard, with decision making and customer satisfaction in the hands of managers.
I'm surprised to hear that there is any difficulty at all getting that logic board. I just don't believe that there is any shortage, and it does not take two weeks to get one there, unless no one cares about you, which would be an unacceptable attitude. There must be something else at play in this situation.
I would guess that due to an inability to handle the work in-Store, the repair of your iMac has been handed over to an AASP, either to be performed at the AASP or somewhere on the Store premises.
Due to the disruption of the iPhone events, the repair of your iMac might have dropped off the radar screen of the Apple Store's Manager, and also of the Manager of the AASP. The problem may be an overworked AASP (not your fault), with some lower level employee there trying to pass the buck back to the Store through their lower level employees, and then on to you.
If such is the case, the job of Managers and Assistant Managers is to be aware of such things and manage them, therefore your circumstance is extremely disappointing. The first thing to do is not to try and lay blame, but make certain that the Store Manager is personally aware of your situation, and (unless you know it's already been done) to ask that all your paperwork details be verified - that your warranty and AppleCare are actually registered and in effect for your iMac, that your ProCare is recognized as being on the record, and that your iMac's repair is not accidentally misplaced, but will now be given Priority. In doing that, someone might discover the cause of your delay.
I would guess that the Manager of your Apple Store is also not aware of your exact situation, as it almost sounds as if the Manager is on vacation, or something very much worse:(
Considering the iMac product line and the age and needs of your iMac, the cost to Apple and the Manager of the Apple Store to fully satisfy you in this case will be absolutely negligible. If it's possible for you to speak to the Store Manager today or tomorrow, I'd be surprised if your iMac, or a replacement, isn't in your hands by Wednesday at the latest.
If you are unable to speak to the actual Store Manager, and if the Assistant Manager to whom you then speak is unable or unwilling to resolve this for you within 24 hours, you should call AppleCare's toll free number and ask to speak to an AppleCare Manager about your lack of service problem and what the bottleneck might possibly be.

Requesting actual assistance from Verizon - How can I cancel my service with no fee?

"I have been wrongly charged for data fees and after approximately 15 hours dealing with the situation it still has not been resolved. Back in January when I first realized I was receiving these additional charges I went online to chat with a representative (while at work) and after discussing the situation she told me that it was resolved and that once my bill cycled the fees would be credited to my account. She upgraded my data to 6GB saying that would be enough to cover it and that’s all I would pay for. I waited for the bill to cycle before I paid knowing it would be late (I didn’t care, I wanted to see that it was fixed first which it wasn’t).
I spoke to Matthew at the beginning of March for a lengthy two hours (also while at work) regarding the situation. He told me that the online chat service was a different department but he’d try to fix my problem. He was extremely nice and did seem like he genuinely wanted to help. And at first I thought that after 2 hours he finally resolved my ongoing issue. At first he kept telling me that the fees were correct. After insisting that I didn’t use 7 GB of data in 5 days I grabbed my calculator and added up all the data charges (yes, each one is 6 decimal places) and the total came to be just above 1 GB (I think it was 1.12GB or so). He told me that the woman I spoke to over the chat service made a mistake. She said that increasing my data to 6GB would solve the problem but that day that I spoke to her my data was already at approximately 10GB. So by her increasing my data, she accomplished absolutely nothing. After speaking with his manager Matthew said he could refund 45$ and 105$ totaling 150$ total. I would eat the increase in data to 12GB which I said was fair enough. He said I would see the 45$ credited back the same day and that he would text me to let me know it was there (which he never did) and that his manager had to approve the $105 and I would see it on my account within 2 business days. That credit was never applied to my account.
So Friday March 21 I get a phone call that morning saying my phone will be shut off once again. I called back (while at work, AGAIN) and spoke with Angelica. She told me that there was no credit of 105$ on my account nor were there any notes saying there should be. I was then passed to Dale Hull, her supervisor. I went through the whole situation, yet again, and Dale sent an email to Matthew, his supervisor and his boss asking them to looking into the situation and contact me. At the time all three were at work according to Dale. That was at 6pm Eastern time Friday. Then Saturday morning I called Dale at 10:30AM Eastern time to follow up. We had a short conversation where he told me that they would be arriving to work at 12noon Eastern time and he forwarded them my email again with an additional note to say it was an urgent situation. Dale told me he would be at work until 6pm eastern time and that I could follow up with him if I still hadn’t heard back. I called at 5:30PM Eastern time and his direct number routed me to an automated system and I wasn’t even given the option to leave him a voicemail. I then drafted an email to him and tried sending it but apparently I am unable to send him an email. I was a little confused why he would give me my email if he’s unable to receive one from someone outside the Verizon network. But overall Dale seemed to be helpful.
It is now Sunday March 23 and the situation is still unresolved. I would like the fees credited back to my account and my service ended – without being assessed a cancellation fee. My time is valuable and all the time spent talking to Verizon while I was supposed to be doing my job prevented me from making money as a commissionable employee. Not only that but it reflects poorly on me to my superiors."
This is the summary I had typed up regarding my experience in March 23. After than I spoke with a supervisor named Penny in Little Rock who switched my plan to 60$ unlimited talk and text with 2 GB of data and 1 GB promo data. She said it should be less than $80 after fees and insurance and that my employer discount wouldn't apply. She said she would back date it for my current billing cycle which started on the 18th. Said she would be calling me Monday April 21 from a 501 number to follow up.
Now, the bill wasn't back dated, it didn't go into affect until my following bill that is due May 13. And she never called to follow up with me. On top of that I just realized that when she "fixed" my plan she removed my insurance. So when I dropped my phone and shattered the screen this morning after all the hours and frustration and stress I have spent dealing with Verizon, I now don't have insurance to cover the broken phone.
I have never ever experienced such horrible customer service in my entire life.
All I want is to be released from my contract without being charged a $250 fee. I feel that after all the time, tears and money spent on this situation it's the least that Verizon can do for me.
I look forward to a prompt response.

Hello rjutze,
Unexpected charges are certainly shocking, so I definitely understand where you're coming from. I'm sorry to learn you had this type of experience with your data allowance. We want to ensure our customers are billed correctly for usage and certainly clarify all concerns regarding the charges. We offer courtesy alerts to advise you of the potential overages and allow time to prevent them. Did you receive them? I'm unable to speak to the credits promised; as you mentioned earlier, we stated they are correct.
Nonetheless, I understand you need further clarification to get to the bottom of this. Please send me a DM so I can provide you with the details of the steps taken to address this when you contacted us, We truly don't want to lose you as a customer, especially since the termination fee will not be waived. However, I am confident I will get to the bottom of this and turn this around.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Fed up with the terrible customer service.

I'm so fed up with Verizon's terrible customer service. My DVR started going out last week. I figured that now would be a good time to get the new 500gb DVR that all of the new customers get to have. After several long calls with "customer service" they said that I could pick one up from the local store (which is a 30 minute drive). So after calling in the morning to make sure that the boxes were in stock, I went down there. They refused to give me the newer 500gb DVR, instead giving me a 120gb DVR.
When I got home, I called customer service again three more times. The third time, the customer service agent put in an order for a new DVR, promising me that I would receive the 500gb box. Guess which DVR they sent me? The 120gb DVR!
Again, I called customer service, got hung up on, called back again and was unable to speak to a supervisor. They also claim that they have no control over which DVR they can send. That's so ridiculous.
I've had it. I pay waaaaaay to much and have been a loyal customer for over 4 years. I don't even get the 25/25 internet speed that I'm paying for. As soon as my contract is up I'm switching to Time Warner or AT&T. I know their customer service is much better, and at least I'll be able to use a faster wireless router.
Good Bye Verizon. You're way too expensive for how you treat your customers.
Solved!
Go to Solution.

October 2011
Wanted to add another set top box for a 3rd TV. So I called customer service and had them send me one instead of going to the FiOS store which in my area, which uses 2 gallons of gas round trip. I asked for the newer black colored box which is lighter and uses less energy. 2 days later, the package shows up at my door and low and behold, they sent the old large box instead. Surprised? So I called the local FiOS store in Spring Valley, NY since I couldn't get through to customer service on the phone that morning (perhaps because it was the day before hurricane Irene struck the NY area) and was told to just bring it up there. I wound up spending FOUR HOURS in the store as I was told they couldn't switch it out because it wasn't plugged in and activated! They made calls to different departments in an effort to straighten this out, but to no avail. I wanted to take the box and smash it on the floor in front of them! Unless I miss my guest, ALL cable boxes are tracked by their serial #, so why was there a problem? Because of a colossal design FLAW in the Verizon FiOS computer system that requires you to plug in & activate a box BEFORE you exchange or return it. Have you ever heard of anything so stupid in your life? So I took the old box home, took apart that part of the wall unit, replaced the existing HD setop box with the wrong one they sent, activated it, put the wall unit back together, took the box I've had for 4 years back, got the new design one, bought it home, installed it, and low and behold, THERE'S NO CLOCK DISPLAY! The excuse customer service is giving out for this one is that alleviation of the clock display makes the box use less energy. Just who does this company think they're BSing? I was in the digital clock biz back when digital displays first came out in the 1970's. These vacuum florescent types use barely any power at all to speak of compared to what the box consumes overall. They know the average consumer doesn't have the technical background I have to know better. Just another excuse so Verizon could save a buck or 2 on each box they buy from Motorola, As Porky Pig would say, "BADEE BADA BEDED THAT'S ALL FOLKS!"

Update Windows 7 Pro to Windows 8 Pro

We are a small learning charity supporting 3 other charities who have been fortunate to achieve funding to purchase laptops. Having purchased 12 we seem unable to speak to anyone at the supplier or HP that can resolve a very simple problem! The laptops have the Windows 7 Pro operating system but included in the box is a Windows 8.1 Pro operating system and it appears that you cannot upgrade directly from Windows 7 to Windows 8.1 and getting a Windows 8 disc for each of the 12 laptops is impossible. The supplier does not seem to have the technical know-how (although a technology company!) and HP will not discuss on the telephone a quantity as 'huge' as 12! I am still trying to resolve this problem after 4 weeks. I do not think we will be purchasing HP equipment again!
This question was solved.
View Solution.

Hi:
While I do not work for or represent HP, the OEM W8.1 Pro disk that came with your notebook is only for a clean installation of Windows 8.1.
It is not intended nor authorized to be used as an upgrade disk.
You cannot upgrade from W7 to W8.1, and keep the existing programs with that disk.
If you want to install W8.1, you will need to boot from that disk and follow the on screen instructions to do a custom (clean) install of W8.1.
That disk is a full install disk and the W8.1 OEM product key in your PC's BIOS will only work for a clean install of W8.1 OEM.
Your notebook came with W7 Pro installed through downgrade rights from W8.1 Pro.
Make sure you create W7 recovery media for each notebook you plan to install W8.1 on because you will not be able to install W7 again without a license key, if you decide you ever want to revert to W7.
Use the HP recovery manager program to create the recovery media before attempting to install Windows 8.1.

IOS 8 Bluetooth problem in '13 Honda Accord

Ever since upgrading to iOS 8 on my iPhone 5s, I am unable to speak on the phone through the Bluetooth system in my 2013 Honda. The phone will connect, but when I try to make a call, the call can not be heard through the Bluetooth unless I switch the call to “private” on my iPhone. When I receive a call, the Bluetooth system will alert me but when i answer I still can't hear anything through the speakers. I can play music and hear it well through the Bluetooth. But not calls. This might be an iOS 8 issue. Is anyone else having the same problem?

Others reported:
Delete network settings and the old pairing at both ends: iPhone and car.
After pairing new, it works for many.
If not: Delete all settings (back to manufactory settings) and delete pairing in the car memory.
After repairing it works for some other.

Slow broadband in Bangor, North Wales: is there an...

I apologise in advance for the length of this post, but wonder whether anybody could advise me.
I live in Bangor, a small University town (though technically a city) in north Wales. In the Autumn of last year I took out a broadband contract with BT.
The Broadband was slow from the very outset. Although during the daytime the performance was adequate, during evenings and weekends it was slower than dial up connections I have used in the past, making it completely unusable.
I tried all the steps suggested on various websites, e.g. connecting the Home Hub to the test socket. I also waited for two weeks to see whether the connection speed would improve.
Having seen no improvement I called BT’s helpline. It was a tedious process. I was put on hold for lengthy periods of time and at one point having got through to an operator I was suddenly cut off.
When I did eventually speak to an operator after going through a number of steps he advised me to use BT’s speed tester. According to the results, the connection speed was somewhere in the region of 200kbps, which according to the operator indicated a fault with the line. As a result, he arranged for an Open Reach Engineer to visit, although I had to wait for three weeks, during which time there was no improvement in the service.
The BT engineer, after having tested the line and found no faults, described the cause as being a major fault at Bangor’s telephone exchange. He had been on numerous callouts regarding the same issue, and stated that several hundred houses in the locality were affected.
He cited the reason as being the strain put on the exchange by the town’s student population, with the effect that connection speeds were being limited to 250kbps at peak times.
Nonetheless, he said that engineers were working on resolving the issue, and that due to my proximity to the exchange (a few hundred yards) my speed should be approaching 7mbps.
Following the end of the University term in December 2010 the speed improved significantly (to around 3.6 mbps at one point), which suggests that the engineer’s diagnosis was correct. However, now that the students have returned from the Christmas vacation the speed has dropped once again to an unusable level (as low as 100kbps in the evenings). This clearly suggests that the problem has not been addressed.
In the light of this, I wonder whether anybody could help answer any of these questions:
Is there any way I can get any information from BT about the issue without having to go through a foreign call centre?
Are BT likely to resolve the exchange fault in the near future?
Are there any steps that I can take in the interim to improve my connection speed?
Does the fact that I am not receiving the service for which I am paying provide me with grounds to terminate my contract?
Thanks for your help.

We're currently experiencing the same issue on a business line.
We work just outside West Haddon, a small village on the outskirts of Northampton, and have 3 ADSL lines. We are only half a mile from the exchange
The first line was installed when we moved in and works perfectly. No issues or complaints and download speeds in excess of 7mbs. However, this is a dedicated line form one of our clients to access servers which we host so we can't hop on and use it for our own needs.
The 2nd was a replacement to a previous line which was very slow during peak times. This was extremely slow and on the verge of unusable. We thought this could be an issue with the isp as they use Tiscali/TalkTalk who are notoriously slower than most.
The third is an additional line which went live yesterday and was meant as a replacement for our 2nd line. However, while the ping times and upload speeds are much faster then our 2nd lines, the download speeds are still only 2mb.
My colleague has just been on to our new ISP who has told us this could be an issue with the virtual path. We're currently running BT speedtests so we can pass the information back to our ISP so they can query it with BT.
My questions are these.
1. Can the virtual path be changed in any way? This isn't a residential line that can "cope", but a business line where the speed of the line is crucial to the running of the company's business. Having said that if this were a residential line, then it still wouldn't be fit for purpose as we can barely run any internet based applications at all!
2. If BT refuse to change our virtual path, then what are our options regarding reporting them to OFCOM for failing to provide a reasonable service? The excuse that we are too far from the exchange isn't valid as we do have a working line.
I am convinced that the seperation of BT wholesale from the rest of the BT (openreach) group has offered no additional benefits to end users at all, and simply provides a way for different parts of the BT organisation to pass the blame for faults and never actually get to, and fix, the root cause of most peoples internet issues.
When we were investigating the issues with our 2nd line, we had 2 engineers visit us. The first told us he wasn't a broadband engineer and could only do a line test (which he told us had no fault) and that he would rebook a broadband engineer to visit us. When the broadband engineer turned up, all he could do was the same line test as the first enginner! 2 engineers, different job titles, exactly the same job. Neither could find a problem, both said it was more than likely and exchange issue and both told us THEY were unable to speak to BT wholesale about it and would have to escalate it. Neither did according to our ISP.
It seems that broadband providers are able to make and break promises regarding speed and service at will.
These are my current views on ISP's and BT in particular, and would love to be corrected or enlightened as to why there's no simple fix for the issues raised, so while I've had a bit of a rant, please do correct me if I'm wrong.

IPod service request

after inputing my serial number in their support page and agreeing to the terms I am taken to a login page after login in I am taken to a sorry page not able to procees at the moment.... this has been the case for the past three weeks.
anybody have a solution as to how to service request my ipod via their web page

I wish I did - having just been informed by the very expensive 0870 people that I couldn't be typing my ID in right if I couldn't access it(!)
I'm also surprised that this feature isn't more widely publicised on the support site.
Anyone who is disabled in the sense of:
i. Unable to speak
i. Physically disabled to the extent that they can't use the phone and type in whatever manner they do.
ii. Has some sort of auditory processing disorder
basically only gets the info about the telephone number in the Applecare manual, and the info about service requesting via the web is not easy to find on the web site (as I spent a good hour looking).
Would be helpful if they could do as some large companies do, and have a link for disabled people advising them of alternative ways to access e.g. service.

Video and texting on the same screen?

Trying to skype someone who is unable to speak. They can type their message back to me. Can I get the video and the text messaging on the same screen somehow?

Hi
Execume me Moderator for posting for closed thread.
Wanted to correct or update my posting.
You can also use CN48N with fileds Counter, Degree of procssing so that it will let you know the percentage of completion.
Regards,
PSR

WoW wired headset suddenly stopped working

I took out my microphone briefly and then logged into vent and forgot to plug it back in; this happens a lot, and it's never done any damage. When I did it this time, my headset stopped working full on. Plugging it in doesn't make it light up - logging into vent causes vent to shut down, and there seems to be no way I can troubleshoot it because even the audio control panel doesn't recognize it. I've delt with my voice becoming "digitalized", requiring me either unable to speak in vent or having to restart my computer, and even the poor sound quality of the microphone itself, picking up all the sounds around me - but now it's not working because I unplugged the microphone for a second? This thing cost way too much to be so fragile. Is there a way to troubleshoot this thing back to life or should I can it and call it a day?

Sorry about that but it sounds like something's wrong with the headset. If you have not already, I suggest you contact the place of purchase or contact our Customer Support if you purchase this direct from Creative to arrange for an RMA.

Unable to speak

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