Unable to transfer a second incoming call from my Cisco IP Phone 7940
1) A call comes into reception (call A).
2) The receptionist answers the call A / Client A.
3) While the receptionist is talking with the client (A), the screen displays the options 'Transfer' etc until then she can transfer the call.
4) Then comes a second call, the call 'B', and then 'transfer' softkey disappear displays options 'Answer' . At that time the receptionist can not transfer the call 'A' until she answers the call B.
She couldn't transfer calls until she answers all incoming calls
duplicate
https://supportforums.cisco.com/discussion/12255956/unable-transfer-second-incoming-call-my-cisco-ip-phone-7940
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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2811(NM-8AM) does not answers incoming call from PC
Dear friends,
We are planning to setup an out of band management connectivity, in our test setup we have a Cisco 2811 ISR (with IOS 12.4(9)T5 ) with NM-8AM (Analog modem module) installed.
Test Setup:
1. One Analog line (PSTN) connected to PC via built-in modem
2. Second Analog line (PSTN) connected to Cisco 2811 (NM-8AM) terminated on the analog modem module
3. Both the analog lines are working fine.
Test Scenario:
1. The router should accept the incoming call from PC. And from the PC we should be able to telnet into the router via dial up connectivity (Out of band)
Test procedure:
1. The Cisco 2811 router is configured as follows:
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Dial-Up-CPE
boot-start-marker
boot-end-marker
logging buffered 16384 debugging
enable password cisco
ip cef
voice-card 0
no dspfarm
username cisco password 0 cisco
interface Loopback0
ip address 10.10.10.1 255.255.255.255
interface FastEthernet0/0
ip address 20.20.20.1 255.255.255.0
duplex auto
speed auto
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
interface Group-Async1
ip unnumbered Loopback0
encapsulation ppp
dialer in-band
dialer idle-timeout 600
dialer-group 1
async mode interactive
peer default ip address pool DIALIN
ppp authentication pap chap
group-range 1/0 1/7
ip local pool DIALIN 172.16.16.1 172.16.16.5
ip http server
no ip http secure-server
dialer-list 1 protocol ip permit
control-plane
line con 0
exec-timeout 0 0
line aux 0
exec-timeout 0 0
password cisco
modem InOut
transport input all
stopbits 1
speed 38400
flowcontrol hardware
line 1/0 1/7
modem InOut
transport input all
stopbits 1
flowcontrol hardware
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password cisco
scheduler allocate 20000 1000
2. With the above configuration, the router is not able to answer the incoming call from the PC.
3. And from the PC we are able to dial to a PSTN number at the router side, PC gives a proper dial tone and once the number is dialed, the call is landed on the other side (router end) and it rings continuously. But, the router does not answer this incoming. The analog line at the router end is terminated on async interface 1/0.
As I am new to dialup connectivity with NM-8AM, Could some please suggest the proper configuration in our router configuration OR Are missing any commands?
Any links/references would be of great help.
Thank you
PradeepHi,
I guess I'm having exactly the same setup. The integrated modem on the other end does pick up the call but soon disconnect after displaying "Waiting for carrier".
Any clue?
Thanks,
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Hi All!
I have a problem with the SPA122 telephony adapter, uncorrectly process the subscriber signaling at the end of the call.
1) Outbound call from FXS port SPA122 . When a remote caller hangs up first , the subscriber SPA122 Reorder Tone played with a delay specified in the Reorder Delay. This circuit is working properly.
2 ) Incoming call from VoIP to the SPA122. When a remote caller hangs up first , subscriber on the FXS port of the SPA122 hears silence ~ 3-4 seconds , then SPA122 plays Dial Tone, as if he had just picked up the phone and he 's going to call . No signal lights out (Busy Tone or Reorder Tone) will not play .
Config is attached.
Model: SPA122, LAN, 2 FXS
Hardware Version: 1.0.0 Boot Version: 1.0.1 (Oct 6 2011 - 20:04:00)
Firmware Version: 1.3.2-XU (014) Jul 2 2013
Recovery Firmware: 1.0.2 (001)
WAN MAC Address: 6C:20:56:55:3A:B6
Host Name: SPA122
Domain Name: (none)
Serial Number: CCQ16450LG3
However, other VoIP terminals registered to Huawei, including older versions of the Linksys SPA2102 work in these scenarios correctly.
Where to kick it?[2] is misconfiguration on your's side. You have CPC turned on, but no CPC capable device. Set CPC Duration to zero to turn off CPC.
By the way, wrong forum for your question. You should consider to move it to space. -
Problem with incoming call from pstn
Hi,
we have a 2610XM router with CCME 3.2 and 4 bri
and we don't redirect incomming call from pstn on a internal IP Phone.
which command for redirect call ?
my isdn number (french) is 0156838050
and when we call this number with my mobile (number 0685284832), look this debug
debug isdn q931:
Mar 22 12:53:46.350: ISDN BR1/0 Q931: Ux_DLRelInd: DL_REL_IND received from L2
*Mar 22 12:53:46.378: ISDN BR1/0 Q931: RX <- SETUP pd = 8 callref = 0x73
Bearer Capability i = 0x8090A3
Standard = CCITT
Transer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0x89
Calling Party Number i = 0x2083, '685284832'
Plan:Unknown, Type:National
Called Party Number i = 0x81, '8050'
Plan:ISDN, Type:Unknown
Sending Complete
*Mar 22 12:53:46.382: %ISDN-6-LAYER2UP: Layer 2 for Interface BR1/0, TEI 64 changed to up
Router#
*Mar 22 12:53:46.415: ISDN BR1/0 Q931: TX -> CALL_PROC pd = 8 callref = 0xF3
Channel ID i = 0x89
*Mar 22 12:53:46.439: ISDN BR1/0 Q931: TX -> DISCONNECT pd = 8 callref = 0xF3
Cause i = 0x8081 - Unallocated/unassigned number
*Mar 22 12:53:46.527: ISDN BR1/0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x73
Cause i = 0x87E4 - Invalid information element contents
Router#
thanks for your helpYou have to either use a transfer pattern or a translation rule.
http://www.cisco.com/en/US/products/sw/iosswrel/ps5012/products_feature_guide_chapter09186a00801812db.html -
Is it possible to pick up an incoming call from an extension that is not physically ringing?
Is there a way to pick up an incoming call from an extension that is not physically ringing?
For example if an incoming call was ringing at EXT 1019 and they were away from their desk momentarily, could the call be picked up from another extension by pressing a number sequence or something?
we are using UC560. if you could tell in detail how it can be setup(config) and how it will work.Thank you in advance.Please rate helpful posts.
Thanks,
Alex
Here is the inof for the Call Manager Express.
Enabling Call Pickup
To enable Call Pickup features on SCCP or SIP phones, perform the following steps.
Prerequisites
•SIP phones require Cisco Unified CME 7.1 or a later version.
•The PickUp and GPickUp soft keys display by default on supported SCCP and SIP phones. If previously disabled, you must enable these soft keys with the softkeys idle command.
Restrictions
•SIP phones that do not support the PickUp and GpickUp soft keys must use feature access codes (FACs) to access these features.
•Different directory numbers with the same extension number must have the same Pickup configuration.
•A directory number can be assigned to only one pickup group.
•Pickup group numbers can vary in length, but must have unique leading digits. For example, if you configure group number 17, you cannot also configure group number 177. Otherwise a pickup in group 17 is always triggered before the user can enter the final 7 for 177.
•Calls from H.323 trunks are not supported on SIP phones.
SUMMARY STEPS
1. enable
2. configure terminal
3. telephony-service
4. service directed-pickup [gpickup]
5. fac {standard | custom pickup {direct | group | local} custom-fac}
6. exit
7. ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
8. pickup-group group-number
9. pickup-call any-group
10. end
DETAILED STEPS
Command or Action
Purpose
Step 1
enable
Example:
Router> enable
Enables privileged EXEC mode.
•Enter your password if prompted.
Step 2
configure terminal
Example:
Router# configure terminal
Enters global configuration mode.
Step 3
telephony-service
Example:
Router(config)# telephony-service
Enters telephony-service configuration mode.
Step 4
service directed-pickup [gpickup]
Example:
Router(config-telephony)# service directed-pickup gpickup
Enables Directed Call Pickup and modifies the function of the GPickUp and PickUp soft keys.
•gpickup—(Optional) Enables using the GPickUp soft key to perform Directed Call Pickup on SCCP phones. This keyword is supported in Cisco Unified CME 7.1 and later versions.
•This command determines the specific soft keys used to access different Call Pickup features on SCCP and SIP phones. For a description, see the service directed-pickup command in the Cisco Unified CME Command Reference.
Step 5
fac {standard | custom pickup {direct | group | local} custom-fac}
Example:
Router(config-telephony)# fac custom pickup group #35
Enables standard FACs or creates a custom FAC or alias for Pickup features on SCCP and SIP phones.
•standard—Enables standard FACs for all phones. Standard FAC for Park Retrieval is **10.
•custom—Creates a custom FAC for a feature.
•custom-fac—User-defined code to dial using the keypad on an IP or analog phone. Custom FAC can be up to 256 characters and contain numbers 0 to 9 and * and #.
Step 6
exit
Example:
Router(config-telephony)# exit
Returns to privileged EXEC mode.
Step 7
ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
Example:
Router(config)# ephone-dn 20 dual-line
or
Router(config)# voice register dn 20
Enters directory number configuration mode.
Step 8
pickup-group group-number
Example:
Router(config-ephone-dn)# pickup-group 30
or
Router(config-register-dn)# pickup-group 30
Creates a pickup group and assigns the directory number to the group.
•group-number—String of up to 32 characters. Group numbers can vary in length but must have unique leading digits. For example, if there is a group number 17, there cannot also be a group number 177.
•This command can also be configured in ephone-dn-template configuration mode and applied to one or more ephone-dns. The ephone-dn configuration has priority over the template configuration.
Step 9
pickup-call any-group
Example:
Router(config-ephone-dn)# pickup-call any-group
or
Router(config-register-dn)# pickup-call any-group
Enables a phone user to pickup ringing calls on any extension belonging to a pickup group by pressing the GPickUp soft key and asterisk (*).
•The ringing extension must be configured with a pickup group using the pickup-group command.
•If this command is not configured, the user can pickup calls in other groups by pressing the GPickUp soft key and dialing the pickup group number.
Step 10
end
Example:
Router(config-ephone-dn)# end
or
Router(config-register-dn)# end
Exits configuration mode.
Examples
The following example shows the Group Pickup and Local Group Pickup features enabled with the service directed-pickup gpickup command. Extension 1005 on phone 5 and extension 1006 on phone 6 are assigned to pickup group 1.
telephony-service
load 7960-7940 P00308000500
load E61 SCCP61.8-2-2SR2S
max-ephones 100
max-dn 240
ip source-address 15.7.0.1 port 2000
service directed-pickup gpickup
cnf-file location flash:
cnf-file perphone
voicemail 8900
max-conferences 8 gain -6
call-park system application
transfer-system full-consult
fac standard
create cnf-files version-stamp 7960 Sep 25 2007 21:25:47
ephone-dn 5
number 1005
pickup-group 1
ephone-dn 6
number 1006
pickup-group 1
ephone 5
mac-address 0001.2345.6789
type 7962
button 1:5
ephone 6
mac-address 000F.F758.E70E
type 7962
button 1:6 -
Temp Workaround for Bug CSCun19415 - SPA 504G Transfer stopped by incoming calls
We have found that if you turn the CW Setting (User, Supplementary Services, CW Setting) to "No", then this provides a workaround for this issue. Obviously, there is a loss of functionality of the Call Waiting feature on all lines since this is a macro setting for the phone. However, until a bug fix for this issue (it is NOT an enhancement) comes out this does provide a good workaround. This also provides a workaround for the discussion on this support forum labeled "SPA 504G Transfer stopped by incoming calls".
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I agree completely: it is a bug, and not an enhancement. The second incoming call interrupts and aborts the transfer process associated to the previous call. It is amazing that so many firmware upgrades has been released since this behaviour was detected, and it is still here unresolved.
My only workaround is using an old Linksys SPA942 (which works as expected) or another brand's model.
My need: A multi-line SIP terminal for an operator to distribute the calls. And, as bizarre as it may sound, this cannot be addressed with CISCO (at least with 50x series).
Paul -
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After this, I could not telnet or ssh. Plugged into the console and immediately started receiving:
%AAA-3-ACCT_LOW_MEM_UID_FAIL: AAA unable to create UID for incoming calls due to insufficient processor memory
%% Low on memory; try again later
I am unable to log in. I have a TAC case logged but the first step to try is a reboot which will be difficult until I can get a maintenance window. When I do get a maintenance window, I would also like to deploy a fix such as a different version of code or a work-around cofig command. I don't mind disabling HTTP.
Any suggestions?I am currently working with TAC
The switches failed about 18 hours later and had to be rebooted to get back up. Now that I have console/telnet access, I can see the memory being depleted mostly by the Auth Manager process at about the same rate as free memory is dropping.
SW13#sho proc mem sort | i Auth Manager
191 0 177721332 95004616 34757416 0 0 Auth Manager
SW13#sho proc mem sort | i Auth Manager
191 0 177754888 95025696 34759780 0 0 Auth Manager
SW13#sho proc mem sort | i Auth Manager
191 0 177774316 95037928 34761056 0 0 Auth Manager
SW13#sho proc mem sort | i Auth Manager
191 0 177799720 95053940 34762888 0 0 Auth Manager
SW13#sho proc mem sort | i Auth Manager
191 0 177824976 95069732 34764696 0 0 Auth Manager
SW13#
SW13#
SW13#sho proc mem sort | i Processor
Processor Pool Total: 442796836 Used: 103448576 Free: 339348260
SW13#sho proc mem sort | i Processor
Processor Pool Total: 442796836 Used: 103454416 Free: 339342420
SW13#sho proc mem sort | i Processor
Processor Pool Total: 442796836 Used: 103455860 Free: 339340976
SW13#sho proc mem sort | i Processor
Processor Pool Total: 442796836 Used: 103459236 Free: 339337600
SW13#sho proc mem sort | i Processor
Processor Pool Total: 442796836 Used: 103461040 Free: 339335796 -
What's the best way to transfer (not forward) a call from one iPhone to another?
What's the best way to transfer (not forward) a call from one iPhone to another? Is there an app available that does this? I'm asking about receiving a call, then transferring that caller to another iPhone on a separate number and then disconnecting while those two users are joined up in a conversation.
Ask your carrier. This would be a feature provided by them.
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How can i hide incoming calls from showing on my screen
How can I stop incoming calls from showing on my home screen?
If you just don't want to see the call notification on your home screen go to Settings, Notification, Phone and turn Notification Center to Off. Or you can simply select None and calls will be listed in the Notification center but you won't see a banner / alert on the home screen.
This also eliminates the Caller ID from being displayed before you answer the call. -
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regards / krishnakumar
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On your Macs, set up the same iCloud account as on your iPhone. Now that you've set up the email part of iCloud, you can enable the Notes feature of iCloud on your Macs.
Be sure to set iCloud as the default account to store your notes, in case you have other email services with a Notes feature.
New notes that you create on any device will sync to each other.
Notes that you created before doing all this cannot sync to your Macs, since the notes were not in iCloud. Just turning on iCloud Notes does not cause them to enter iCloud and sync -- you'd have to copy and paste them into a new note, after ensuring that iCloud is the default account for any new notes. -
I teach Spinning- is it possible to stop incoming calls from interrupting the music?
I teach Spinning- is it possible to stop incoming calls from interrupting the music? I have the newest iphone.
Turn on airplane mode.
That turns off the cellphone network so no-one can call you.
Don't worry they will get diverted to the answerphone.
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