Unable to transfer a second incoming call from my Cisco IP Phone 7940

1) A call comes into reception (call A).
2) The receptionist answers the call A / Client A.
3) While the receptionist is talking with the client (A), the screen displays the options 'Transfer'  etc until then she can transfer the call.
4) Then comes a second call, the call 'B', and then 'transfer' softkey disappear displays options 'Answer' . At that time the receptionist can not transfer the call 'A' until she answers the call B.
She couldn't transfer calls until she answers all incoming calls

duplicate
https://supportforums.cisco.com/discussion/12255956/unable-transfer-second-incoming-call-my-cisco-ip-phone-7940

Similar Messages

  • After updating to version 5 for iPhone 4, I am unable to hear incoming call from earpiece. Speaker phone ok.

    Unable to hear incoming call in earpiece. Speaker phone ok.

    ok thanks for someone "Wjolsten" pointing out that i might have put on the 'ringer silence' button on on the side of the phone. ......................... boy do i feel stupid. thanks all the same for the 'tech support' from Apple, Geniuses?? i dont think so.

  • Can anyone help me? i am unable hear ring tone for incoming calls from my  iphone 4.

    Hi,
    I am unable to hear incoming call ring tone.  But able to talk calls and hear music through headphone.
    But without headphone not able to hear music .Is there any settings to control speakers other than sounds.
    Can anyone help me to solve the issue.?
    By the way vibrate settings are working fine.
    Thanks in advance for your help.

    First check the silent switch located above the volume buttons on the side. Make sure it doesn't show any oragne.

  • Incoming calls from telephones to my skype number drop after 3-5 seconds

    Incoming calls from telephones to my skype number drop after 3-5 seconds
    I spent a while trying to seriously diagnose this problem with Skype support a year ago, but didn't get anywhere; I came to the conclusion that there was something wrong with the network at my end. But it's irritating me again now, so I thought I'd check whether anyone else gets this problem. It's incoming calls only, to the skype number only. I can recieve incoming calls from Skype fine, I can make outgoing calls to Skype and to telephone numbers fine, the problem affects both Skype on my Android Mobile (when it's connected to my home WiFi) and Skype on my Windows Desktop - so, not a software configuration thing.
    When making a test call from my mobile to my Skype In number, it drops at the Skype end several seconds before the mobile notices the line is dead; definitely dropping out at the Skype level, and not the telephone network level. 

    Hi, ScottMaggie, and welcome to the Community,
    I have referred your report to those to whom I report; I am not affiliated with Skype Customer Service.
    What you so well describe here, a number transfer (highlighted by me in orange type) is not something Skype has the facility to do:
    None would agree to moderate between myself and the current number holder to do a transfer. If that person simply gives up the number it would be a 90 day wait with no way to guarantee I'd get the number back. They need to do a transfer as this is the only way to make it work. I have no way to contact them aside from calling the number and leaving voicemails.
    In the system's simplicity, there is no flexibility. 
    Just out of curiosity ... and curiosity alone, have you checked the e-mail address on your account to double-check it is the correct registered e-mail address?  I ask because I recently did a Skype Number renewal, and I received e-mail alerts every step of the way. 
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • 2811(NM-8AM) does not answers incoming call from PC

    Dear friends,
    We are planning to setup an out of band management connectivity, in our test setup we have a Cisco 2811 ISR (with IOS 12.4(9)T5 ) with NM-8AM (Analog modem module) installed.
    Test Setup:
    1. One Analog line (PSTN) connected to PC via built-in modem
    2. Second Analog line (PSTN) connected to Cisco 2811 (NM-8AM) terminated on the analog modem module
    3. Both the analog lines are working fine.
    Test Scenario:
    1. The router should accept the incoming call from PC. And from the PC we should be able to telnet into the router via dial up connectivity (Out of band)
    Test procedure:
    1. The Cisco 2811 router is configured as follows:
    version 12.4
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname Dial-Up-CPE
    boot-start-marker
    boot-end-marker
    logging buffered 16384 debugging
    enable password cisco
    ip cef
    voice-card 0
    no dspfarm
    username cisco password 0 cisco
    interface Loopback0
    ip address 10.10.10.1 255.255.255.255
    interface FastEthernet0/0
    ip address 20.20.20.1 255.255.255.0
    duplex auto
    speed auto
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    interface Group-Async1
    ip unnumbered Loopback0
    encapsulation ppp
    dialer in-band
    dialer idle-timeout 600
    dialer-group 1
    async mode interactive
    peer default ip address pool DIALIN
    ppp authentication pap chap
    group-range 1/0 1/7
    ip local pool DIALIN 172.16.16.1 172.16.16.5
    ip http server
    no ip http secure-server
    dialer-list 1 protocol ip permit
    control-plane
    line con 0
    exec-timeout 0 0
    line aux 0
    exec-timeout 0 0
    password cisco
    modem InOut
    transport input all
    stopbits 1
    speed 38400
    flowcontrol hardware
    line 1/0 1/7
    modem InOut
    transport input all
    stopbits 1
    flowcontrol hardware
    line vty 0 4
    password cisco
    scheduler allocate 20000 1000
    2. With the above configuration, the router is not able to answer the incoming call from the PC.
    3. And from the PC we are able to dial to a PSTN number at the router side, PC gives a proper dial tone and once the number is dialed, the call is landed on the other side (router end) and it rings continuously. But, the router does not answer this incoming. The analog line at the router end is terminated on async interface 1/0.
    As I am new to dialup connectivity with NM-8AM, Could some please suggest the proper configuration in our router configuration OR Are missing any commands?
    Any links/references would be of great help.
    Thank you
    Pradeep

    Hi,
    I guess I'm having exactly the same setup. The integrated modem on the other end does pick up the call but soon disconnect after displaying "Waiting for carrier".
    Any clue?
    Thanks,
    Eyad

  • An incoming call from VoIP. The SPA122 generate Dial Tone after the far end hung up rather busy tone.

    Hi All!
    I have a problem with the SPA122 telephony adapter, uncorrectly process the subscriber signaling at the end of the call.
    1) Outbound call from FXS port SPA122 . When a remote caller hangs up first , the subscriber SPA122 Reorder Tone played with a delay specified in the Reorder Delay. This circuit is working properly.
    2 ) Incoming call from VoIP to the SPA122. When a remote caller hangs up first , subscriber on the FXS port of the SPA122 hears silence ~ 3-4 seconds , then SPA122 plays Dial Tone, as if he had just picked up the phone and he 's going to call . No signal lights out (Busy Tone or Reorder Tone) will not play .
    Config is attached.
    Model: SPA122, LAN, 2 FXS
    Hardware Version: 1.0.0 Boot Version: 1.0.1 (Oct 6 2011 - 20:04:00)
    Firmware Version: 1.3.2-XU (014) Jul 2 2013
    Recovery Firmware: 1.0.2 (001)
    WAN MAC Address: 6C:20:56:55:3A:B6
    Host Name: SPA122
    Domain Name: (none)
    Serial Number: CCQ16450LG3
    However, other VoIP terminals registered to Huawei, including older versions of the Linksys SPA2102 work in these scenarios correctly.
    Where to kick it?

    [2] is misconfiguration on your's side. You have CPC turned on, but no CPC capable device. Set CPC Duration to zero to turn off CPC.
    By the way, wrong forum for your question. You should consider to move it to space.

  • Problem with incoming call from pstn

    Hi,
    we have a 2610XM router with CCME 3.2 and 4 bri
    and we don't redirect incomming call from pstn on a internal IP Phone.
    which command for redirect call ?
    my isdn number (french) is 0156838050
    and when we call this number with my mobile (number 0685284832), look this debug
    debug isdn q931:
    Mar 22 12:53:46.350: ISDN BR1/0 Q931: Ux_DLRelInd: DL_REL_IND received from L2
    *Mar 22 12:53:46.378: ISDN BR1/0 Q931: RX <- SETUP pd = 8 callref = 0x73
    Bearer Capability i = 0x8090A3
    Standard = CCITT
    Transer Capability = Speech
    Transfer Mode = Circuit
    Transfer Rate = 64 kbit/s
    Channel ID i = 0x89
    Calling Party Number i = 0x2083, '685284832'
    Plan:Unknown, Type:National
    Called Party Number i = 0x81, '8050'
    Plan:ISDN, Type:Unknown
    Sending Complete
    *Mar 22 12:53:46.382: %ISDN-6-LAYER2UP: Layer 2 for Interface BR1/0, TEI 64 changed to up
    Router#
    *Mar 22 12:53:46.415: ISDN BR1/0 Q931: TX -> CALL_PROC pd = 8 callref = 0xF3
    Channel ID i = 0x89
    *Mar 22 12:53:46.439: ISDN BR1/0 Q931: TX -> DISCONNECT pd = 8 callref = 0xF3
    Cause i = 0x8081 - Unallocated/unassigned number
    *Mar 22 12:53:46.527: ISDN BR1/0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x73
    Cause i = 0x87E4 - Invalid information element contents
    Router#
    thanks for your help

    You have to either use a transfer pattern or a translation rule.
    http://www.cisco.com/en/US/products/sw/iosswrel/ps5012/products_feature_guide_chapter09186a00801812db.html

  • Is it possible to pick up an incoming call from an extension that is not physically ringing?

    Is there a way to pick up an incoming call from an extension that is not physically ringing?
    For  example if an incoming call was ringing at EXT 1019 and  they were away from their desk momentarily, could the call be picked up  from another extension by pressing a number sequence or something?
    we are using UC560. if you could tell in detail how it can be setup(config) and how it will work.Thank you in advance.

    Please rate helpful posts.
    Thanks,
    Alex
    Here is the inof for the Call Manager Express.
    Enabling Call Pickup
    To enable Call Pickup features on SCCP or SIP phones, perform the following steps.
    Prerequisites
    •SIP phones require Cisco Unified CME 7.1 or a later version.
    •The PickUp and GPickUp soft keys display by default on supported SCCP and SIP phones. If previously disabled, you must enable these soft keys with the softkeys idle command.
    Restrictions
    •SIP phones that do not support the PickUp and GpickUp soft keys must use feature access codes (FACs) to access these features.
    •Different directory numbers with the same extension number must have the same Pickup configuration.
    •A directory number can be assigned to only one pickup group.
    •Pickup group numbers can vary in length, but must have unique leading digits. For example, if you configure group number 17, you cannot also configure group number 177. Otherwise a pickup in group 17 is always triggered before the user can enter the final 7 for 177.
    •Calls from H.323 trunks are not supported on SIP phones.
    SUMMARY STEPS
    1. enable
    2. configure terminal
    3. telephony-service
    4. service directed-pickup [gpickup]
    5. fac {standard | custom pickup {direct | group | local} custom-fac}
    6. exit
    7. ephone-dn dn-tag [dual-line | octo-line]
    or
    voice register dn dn-tag
    8. pickup-group group-number
    9. pickup-call any-group
    10. end
    DETAILED STEPS
    Command or Action
    Purpose
    Step 1
    enable
    Example:
    Router> enable
    Enables privileged EXEC mode.
    •Enter your password if prompted.
    Step 2
    configure terminal
    Example:
    Router# configure terminal
    Enters global configuration mode.
    Step 3
    telephony-service
    Example:
    Router(config)# telephony-service
    Enters telephony-service configuration mode.
    Step 4
    service directed-pickup [gpickup]
    Example:
    Router(config-telephony)# service directed-pickup gpickup
    Enables Directed Call Pickup and modifies the function of the GPickUp and PickUp soft keys.
    •gpickup—(Optional) Enables using the GPickUp soft key to perform Directed Call Pickup on SCCP phones. This keyword is supported in Cisco Unified CME 7.1 and later versions.
    •This command determines the specific soft keys used to access different Call Pickup features on SCCP and SIP phones. For a description, see the service directed-pickup command in the Cisco Unified CME Command Reference.
    Step 5
    fac {standard | custom pickup {direct | group | local} custom-fac}
    Example:
    Router(config-telephony)# fac custom pickup group #35
    Enables standard FACs or creates a custom FAC or alias for Pickup features on SCCP and SIP phones.
    •standard—Enables standard FACs for all phones. Standard FAC for Park Retrieval is **10.
    •custom—Creates a custom FAC for a feature.
    •custom-fac—User-defined code to dial using the keypad on an IP or analog phone. Custom FAC can be up to 256 characters and contain numbers 0 to 9 and * and #.
    Step 6
    exit
    Example:
    Router(config-telephony)# exit
    Returns to privileged EXEC mode.
    Step 7
    ephone-dn dn-tag [dual-line | octo-line]
    or
    voice register dn dn-tag
    Example:
    Router(config)# ephone-dn 20 dual-line
    or
    Router(config)# voice register dn 20
    Enters directory number configuration mode.
    Step 8
    pickup-group group-number
    Example:
    Router(config-ephone-dn)# pickup-group 30
    or
    Router(config-register-dn)# pickup-group 30
    Creates a pickup group and assigns the directory number to the group.
    •group-number—String of up to 32 characters. Group numbers can vary in length but must have unique leading digits. For example, if there is a group number 17, there cannot also be a group number 177.
    •This command can also be configured in ephone-dn-template configuration mode and applied to one or more ephone-dns. The ephone-dn configuration has priority over the template configuration.
    Step 9
    pickup-call any-group
    Example:
    Router(config-ephone-dn)# pickup-call any-group
    or
    Router(config-register-dn)# pickup-call any-group
    Enables a phone user to pickup ringing calls on any extension belonging to a pickup group by pressing the GPickUp soft key and asterisk (*).
    •The ringing extension must be configured with a pickup group using the pickup-group command.
    •If this command is not configured, the user can pickup calls in other groups by pressing the GPickUp soft key and dialing the pickup group number.
    Step 10
    end
    Example:
    Router(config-ephone-dn)# end
    or
    Router(config-register-dn)# end
    Exits configuration mode.
    Examples
    The following example shows the Group Pickup and Local Group Pickup features enabled with the service directed-pickup gpickup command. Extension 1005 on phone 5 and extension 1006 on phone 6 are assigned to pickup group 1.
    telephony-service
    load 7960-7940 P00308000500
    load E61 SCCP61.8-2-2SR2S
    max-ephones 100
    max-dn 240
    ip source-address 15.7.0.1 port 2000
    service directed-pickup gpickup
    cnf-file location flash:
    cnf-file perphone
    voicemail 8900
    max-conferences 8 gain -6
    call-park system application
    transfer-system full-consult
    fac standard
    create cnf-files version-stamp 7960 Sep 25 2007 21:25:47
    ephone-dn 5
    number 1005
    pickup-group 1
    ephone-dn 6
    number 1006
    pickup-group 1
    ephone 5
    mac-address 0001.2345.6789
    type 7962
    button 1:5
    ephone 6
    mac-address 000F.F758.E70E
    type 7962
    button 1:6

  • Temp Workaround for Bug CSCun19415 - SPA 504G Transfer stopped by incoming calls

    We have found that if you turn the CW Setting (User, Supplementary Services, CW Setting) to "No", then this provides a workaround for this issue. Obviously, there is a loss of functionality of the Call Waiting feature on all lines since this is a macro setting for the phone. However, until a bug fix for this issue (it is NOT an enhancement) comes out this does provide a good workaround. This also provides a workaround for the discussion on this support forum labeled "SPA 504G Transfer stopped by incoming calls".
    Bob Conner

    At least in our case this is not a valid workaround, for we need our operator (only one person) to know how many calls are waiting.
    I agree completely: it is a bug, and not an enhancement. The second incoming call interrupts and aborts the transfer process associated to the previous call. It is amazing that so many firmware upgrades has been released since this behaviour was detected, and it is still here unresolved.
    My only workaround is using an old Linksys SPA942 (which works as expected) or another brand's model.
    My need: A multi-line SIP terminal for an operator to distribute the calls. And, as bizarre as it may sound, this cannot be addressed with CISCO (at least with 50x series).
    Paul

  • 2960X 15.02(EX5) %AAA-3-ACCT_LOW_MEM_UID_FAIL:AAA unable to create UID for incoming calls due to insufficient processor memory.

    Deployed four 2960X switches in a stack.  All okay for about one month then tried to web browse for the first time via firefox which partially displayed the page.  I assumed this was a browser error.  So tried Chrome then IE which both failed.  Chrome was a bad display and IE fails to connect.
    After this, I could not telnet or ssh.  Plugged into the console and immediately started receiving:
    %AAA-3-ACCT_LOW_MEM_UID_FAIL: AAA unable to create UID for incoming calls due to insufficient processor memory
    %% Low on memory; try again later
    I am unable to log in.  I have a TAC case logged but the first step to try is a reboot which will be difficult until I can get a maintenance window.  When I do get a maintenance window, I would also like to deploy a fix such as a different version of code or a work-around cofig command.  I don't mind disabling HTTP.
    Any suggestions?

    I am currently working with TAC
    The switches failed about 18 hours later and had to be rebooted to get back up.  Now that I have console/telnet access, I can see the memory being depleted mostly by the Auth Manager process at about the same rate as free memory is dropping.
    SW13#sho proc mem sort | i Auth Manager
     191   0  177721332   95004616   34757416          0          0 Auth Manager
    SW13#sho proc mem sort | i Auth Manager
     191   0  177754888   95025696   34759780          0          0 Auth Manager
    SW13#sho proc mem sort | i Auth Manager
     191   0  177774316   95037928   34761056          0          0 Auth Manager
    SW13#sho proc mem sort | i Auth Manager
     191   0  177799720   95053940   34762888          0          0 Auth Manager
    SW13#sho proc mem sort | i Auth Manager
     191   0  177824976   95069732   34764696          0          0 Auth Manager
    SW13#
    SW13#
    SW13#sho proc mem sort | i Processor
    Processor Pool Total:  442796836 Used:  103448576 Free:  339348260
    SW13#sho proc mem sort | i Processor
    Processor Pool Total:  442796836 Used:  103454416 Free:  339342420
    SW13#sho proc mem sort | i Processor
    Processor Pool Total:  442796836 Used:  103455860 Free:  339340976
    SW13#sho proc mem sort | i Processor
    Processor Pool Total:  442796836 Used:  103459236 Free:  339337600
    SW13#sho proc mem sort | i Processor
    Processor Pool Total:  442796836 Used:  103461040 Free:  339335796

  • What's the best way to transfer (not forward) a call from one iPhone to another?

    What's the best way to transfer (not forward) a call from one iPhone to another? Is there an app available that does this? I'm asking about receiving a call, then transferring that caller to another iPhone on a separate number and then disconnecting while those two users are joined up in a conversation.

    Ask your carrier. This would be a feature provided by them.

  • How can i hide incoming calls from showing on my screen

    How can I stop incoming calls from showing on my home screen?

    If you just don't want to see the call notification on your home screen go to Settings, Notification, Phone and turn Notification Center to Off.  Or you can simply select None and calls will be listed in the Notification center but you won't see a banner / alert on the home screen.
    This also eliminates the Caller ID from being displayed before you answer the call.

  • HT201229 How can I access a list of incoming calls from a blocked number

    How can I access a call log of incoming calls from a blocked number on my iphone?

    Calls from blocked #'s won't go through, so they won't be listed on your device.

  • Am unable to transfer/sync my "Notes" data from iPhone 6 to my MacAir and MacMini PC. Just doesn't work. Please advise.

    Am unable to transfer/sync my "Notes" data from iPhone 6 to my MacAir and MacMini PC. Just doesn't work. Please advise.
    regards / krishnakumar
    Cochin/India

    There may be other ways, but the best way I've found is:
    Set up an iCloud email account so that you can use the Notes part of this service.  Note that I said "iCloud email" not "iCloud" ... you need to enable the email service of iCloud in order to get the iCloud Notes feature.  Otherwise, the "Notes" app on your device will only store notes on your device, or maybe sync them with some other email account (e.g. Gmail, Yahoo ... but does so poorly IMO).
    On your Macs, set up the same iCloud account as on your iPhone.  Now that you've set up the email part of iCloud, you can enable the Notes feature of iCloud on your Macs.
    Be sure to set iCloud as the default account to store your notes, in case you have other email services with a Notes feature.
    New notes that you create on any device will sync to each other.
    Notes that you created before doing all this cannot sync to your Macs, since the notes were not in iCloud.  Just turning on iCloud Notes does not cause them to enter iCloud and sync -- you'd have to copy and paste them into a new note, after ensuring that iCloud is the default account for any new notes.

  • I teach Spinning- is it possible to stop incoming calls from interrupting the music?

    I teach Spinning- is it possible to stop incoming calls from interrupting the music? I have the newest iphone.

    Turn on airplane mode.
    That turns off the cellphone network so no-one can call you.
    Don't worry they will get diverted to the answerphone.

Maybe you are looking for

  • How to update a version 6.0 of Acrobat Reader Professional when upgrading windows XP to 8.1 ?

    How to update a version 6.0 of Acrobat Reader Professional when upgrading windows XP to 8.1 ?

  • Finding RFC's for WEBGUI

    Hi All, User can create Quatation through WEBUI,backend CRM server will work,but CRM will pick the data from ERP system through RFC's. Here i want to know that While creating or changing quatation through WEBUI,needs to find out waht program/FM trigg

  • RIM Application error when syncing info

    Using a 9800 Torch and latest Desktop Software OS 6 to sync Lotus Notes Organizer info (non enterprise).  Device connects, goes through contact info ok and then the following message pop's when the calendar tries to sync. Synchronize: Rim.Desktop.exe

  • Best solution for shared photo album?

    I've haven't dipped much into the Photo ecosystem of iOS (mainly because my original iPad never had a camera, I don't have an iPhone, and on the laptop my workflow doesn't rely on iPhoto).    As such, I'm not sure what the best solutions are for the

  • I can`t use my g mail account?

    Hi i cant use my gmail account, it comes up invalid user name or password Does anyone know why & can you help me please.