Unable to update or restore Ipod, never once put songs on it

I am unable to format the Ipod. I couldn't update or restore it. All I get when I plug it into the usb is a message saying that it found a usb mass sorage device. I have Ipod updater 2005-09-06 and it does not recognize the Ipod. I have Itunes 5 and it does not recognize it either. What should I do?

Welcome to Apple Discussions.
Did you charge your iPod first?
When you run the iPod software updater, did you run it first or did you plug in the iPod first? You should run the updater first and then plug in the iPod as instructed.

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Unable to update or restore Ipod due to firmware not found?

Can anyone help me? I've had my Video Ipod for about a year and a half and have never had trouble with it until now. I can't update it to the lastest software as a message comes up Unable to update software due to firmware not being found. I tried to resort to restoring it to the original factory settings but I ran into a message that said Unable to restore ipod due to firmware not found. Has anyone else had this problem? Help!!!

For step-by-step instructions, go here:
http://docs.info.apple.com/article.html?artnum=304309

What to do when unable to update or restore ipod?

i have been having some issues with my ipod for a few weeks now...it will be playing fine and then will just "freeze up" (it stops playing music and gets stuck on whatever screen it is on). when this happens, i have been resetting it (holding down the middle button and top button at the same time until it reboots). however, today i plugged it into my computer for the first time in a while and tried to update to the latest ipod version (1.3 i think?) and was unable to do so (i received an error message). i then tried to restore it and was unable to do so (i received an error message that said something along the lines of some files being in use by another program). has anyone else had this sort of issue and been able to resolve the issue? any suggestions? thanks!!

I have a very similar problem - HELP! My 5th gen 80gb iPod Video, started playing up a couple of weeks ago, randomly freezing on me causing me to having to keep resetting it (which now seems to take ages). After one particular reset (holding the select and menu button) all my music folders were showing as totally empty/blank, though this seemed to be rectified after another couple of resets.
After another day or so, it happened again and wouldn't clear so I synced it with my PC which seemed to clear it for a couple more days until it all started again. It is also really starting to sound "clunky" whenever i try to turn it on.
In the last couple of days though iTunes won't even recognise it as connected (even though it comes up in my computer as an external disk drive). I just about managed it once and tried to restore my iPod, but even that seemed to fail and now I'm stuck with it, blank, not recognised by iTunes and therefore effectivley useless
Any ideas short of throwing it away?!

TS3694 I have a Ipod touch 4G, and i am unable to update or restore it.

I have been unable to update or restore my Ipod touch to the 5.1, and 11.1 for my computer. each attempt to update has lead to the error report 3194. I'm not sure what it means or how to fix it. Please someone point me in the right direction to get this fixed.
P.S. - Don't put me thru the Apple support run around.
THANK YOU

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need ser

Unable to reset or restore ipod nano

Hi, Haven't synced my ipod for over a year and today I connected my nano to my laptop, pressed sync and got a message to say files are corrupted. Looked at ipod and it was syncing however it’s actually wiped all files from the ipod. They're still in iTunes. I thinks it's something to do with ipod using file system FAT32. It seems the ipod wants to use that and it can't because it says another program is using it. It won't let me select another file system option, as it says they are in use too. I do have Mini Tool Partition Wizard on my laptop and don't want to uninstall it but I need to sync my ipod. Can anyone advise, please? thanks. (It may be nothing to do with mini tool as I've only used this to root my Sony Xperia smartphone).

Hello dorminhoca,
Thanks for using Apple Support Communities.
From your post I see that you're unable to restore your iPod nano. For more information on this issue and how to troubleshoot it, please follow the article below.
'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod - Apple Support
Cheers,
Alex H.

When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes. I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge. Help?

When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes. I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge. Help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Issues updating or restoring iPod touch

Issues updating or restoring iPod touch

If you have problems restoring your device and there are some error numbers given, check this article:
Update and restore alert messages on iPhone and iPod touch

HT201263 3g hung in recovery mode and Unable to update or restore

Had new IPHONE 3G 2 days and when finished sitting phone up it locked in recovery mode with itunes app and usb cord, so how do i recover unlocked 3g hung in recovery mode and unable to update or restore.

If the Device has been modified this will not necessarily work.
Unable to Update or Restore http://support.apple.com/kb/HT1808

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs.

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs. This is a new out of the box iPad Mini 2. Am on a managed network, but have not had this problem previously.

First thing to do is make sure you have the latest version of iTunes on your computer.
This Apple support page will provide more information:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

Unable to Update or Restore 5th Gen Ipod

I just bought a new ipod and have been unable to transfer music from my g5 to the ipod.
From itunes, under my ipod, it shows the playlists and all of the songs in the playlists are greyed out. It shows the capacity that the songs are on my ipod, but I can not see/play them on the ipod.
I followed the 5 R's, and am unable to do Restore.
From the itunes summary screen, the Update and Restore buttons are both greyed out, and it says only Macintosh-formatted ipods can be updated.
From the Ipod > Settings > About > Format - The format shows as Windows, and I am unable to switch to mac.
I have the latest versions of Tiger and itunes.
Thanks

try opening Disk Utility (with your iPod plugged in) and repair disk permissions on both the iPod and your main hard drive.

Can't update or Restore iPod as "Firmware File could not be found"

When I try and update my iPod Video or even Restore it this error message comes up.
http://img95.imageshack.us/img95/1808/errorvh8.jpg
Has anyone had this and advise on anything I can do?
Thanks
Steve

I found some information that needs to be published that iTunes makes no gurantees on recommended or required updates at the iTunes store of the compatablity of the products being sold and the updated iTunes software. Case in point; If you purchase games from the iTunes store and have downloaded the latest version of iTunes 7, your iPod will not play these games, for example video poker and Bejeweled. Go the following link and read it for yourself. There are no gurantees either that you will be able to update or restore your iPod. WARNING!!!!
http://www.apple.com/legal/itunes/jpen/sales.html

Unable to update or restore iPad, any help?

I need help to solve this problem. I can't update my iPad through iTunes. For several weeks now I've been trying it but get the same error 3194 or 3014 even after following all the troubleshooting steps. I ran iTunes diagnostics and here is the report
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP 620
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00CBB05C02A1C3B8
Current user is an administrator.
The current local date and time is 2012-01-09 20:00:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:           {B564CD6A-E46D-4FEC-999E-84D3C0A28335}
Description:                 Microsoft Virtual WiFi Miniport Adapter
IP Address:                 192.168.86.1
Subnet Mask:             255.255.255.0
Default Gateway:       0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:         Thu Jan 01 00:00:00 1970
Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:              192.168.86.1
Adapter Name:           {6A9E8567-4F62-4657-950F-65F24F6FCBBD}
Description:                 Realtek RTL8191SE 802.11b/g/n WiFi Adapter
IP Address:                 192.168.1.9
Subnet Mask:             255.255.255.0
Default Gateway:       192.168.1.1
DHCP Enabled:          Yes
DHCP Server:             192.168.1.1
Lease Obtained:         Mon Jan 09 10:49:58 2012
Lease Expires:           Tue Jan 10 10:49:58 2012
DNS Servers:              192.168.1.1
Adapter Name:           {96A150FC-3362-4461-9577-007B851EA201}
Description:                 Realtek PCIe FE Family Controller
IP Address:                 0.0.0.0
Subnet Mask:             0.0.0.0
Default Gateway:       0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:         Thu Jan 01 00:00:00 1970
Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:                  Yes
Online:                          Yes
Using Modem:            No
Using LAN:                  Yes
Using Proxy:               No
SSL 3.0 Support:       Enabled
TLS 1.0 Support:        Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-01-09 19:58:56.
**** Device Connectivity Tests ****
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Jbenzins iPad, iPad 2 running firmware version 4.3.5
Serial Number:            DQTG4MK5DFHW
**** Device Sync Tests ****
Sync tests completed successfully.
I don't know what to do again, please helpppppppppppp

Check out this Apple article -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes.
From the failed connection attempts in your iTunes diagnostics and the connection related tips in the article, it sounds like you should look at the security software on your computer and the hosts file.

Exclamation Point Error Message - Unable to Update or Restore

I have tried everything to get my mini to work. I keep getting the error icon of the exclamation point & folder. I've gone through all the troubleshooting tips posted for this error message but they don't work. I've "updated" and "restored" my ipod and as soon as I disconnect to go plug it in the wall per the instructions that same error message comes up, then comes up again after the apple logo about 17 seconds after I plug it in.
I've tried going to disk mode. I've tried everything. Sometimes it will start copying files, but then I get the message "Disk could not be read from or written to". I've gone through the troubleshooting tips for that message (e.g., updated USB settings, disabled spam killer) and it still doesn't work. Maybe I have incompatible files, but how do I know?
Also, even after updating and restoring it still comes up saying I have version 2.0, which isn't the most current, so the updating isn't working properly. I've been without my iPod for over a month trying to resolve this and it's driving me crazy. Please help!

sirjames,
Here is a pretty comprehensive post about the sad iPod icon and folder ! Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod icon.

WON´T UPDATE OR RESTORE IPOD IN ITUNES 7 !! HELP !!

I am having problems updating and restoring my ipod in itunes 7. It simply disconeects Ipod when asked to do so.
Thanks a lot !!

hmmmmmm.
it might be worth quickly checking on the issue from this document:
iTunes for Windows: iTunes 7 doesn't recognize iPod
(my diffidence here is because it's a fairly new issue, and i don't have a good feel for the "symptom sets" associated with it ... still, it does no harm to check.)

Updating and Restoring Ipod

When I connect my IPod (color display) to my computer, ITunes recognizes it only if Norton AntiVirus is turned off. Display says there is an available update for the IPod, but when I try to install it I getan error message "Error 1415 -IPod cannot be updated or restored". Can anyone help?

You actually don't need to update your ipod, and the same thing happened to me. Mine finally did it when I restored it, but the update didn't seem to change anything...
Presario 6000 Windows XP 64 MB Vid Card

Unable to update or restore Ipod, never once put songs on it

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