Unanswered questions and poorly managed forum?

I find myself on forums a lot when I cannot find answers to any problems I might have; sometimes even before I search through help files and manuals I'll go into the forums. I must say though, that this forum does a very poor job at answering questions. I'm not only speaking for myself. I've only asked maybe 2 or 3 questions, still which none have been answered (one I figured out on my own). But I've been searching through past topics as well only to see other people's problems going unanswered or given 1 measly reply and then abandoned.
I usually get replies to posts on other websites within days of posting. If it's not from another user than it's from some sort of administrator. With a company like Apple, which I preach has the best customer service out of every company I've ever dealt with, I'm surprised customers aren't met with the same respect in the forums. Granted, this is user based and relies on other customers helping customers, I just think the forum could be better managed somehow.
I guess I'm just seeing if any one else is seeing this same thing going on in this forum. I may just be new and there's a certain way things work but to me something seems wrong. You tell me.
-Neil

Also keep in mind who visits the forums. Apple just provides the space but otherwise is pretty hands-off about who posts, so anybody answering your questions is a self-declared volunteer. I am not an IT person at all. I have learned a bit about computers through using them. Probably only about half of the posts to which I respond do I actually know the answer in advance. The rest I usually answer because the topic caught my interest and I did on the spot research myself (it is surprising how much a general web search can reveal) and found an answer. Anyway, I may spend 10-30 minutes of my own time researching an answer to somebody's question. I haven't even looked at your questions so I can't make any comment about them, but honestly some questions are just beyond my abilities and maybe I'm not alone. At that stage you are depending more and more upon a smaller number of real experts and the time they are willing to donate. If you look at some forums 90% of the answers are provided by just a handful of respondents and I guess even IT volunteers need to eat and sleep.
Many of the questions I see unresolved* after a day or so are either requiring a very specific familiarity with an issue, or are poorly worded with very little background (the, "My computer isn't working, tell me what is wrong," but that's all the information they provide and it could even be unplugged.) Sometimes I'll chip in what I know and if doesn't solve the problem, well I'm out of answers and people have to realize that.
* When I say "unresolved" I am not talking about flagging which is up to the individual poster as to if, when, and how they decide to flag.
Message was edited by: Limnos

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    I am the SAP fans, focus on MM and WM. I am interesting TRM Yard Management and Cross Docking now.Very Gladly to talk you about these areas. I want to exchange the knowledge with you, and want to be a good friend of you. Pls contact me. You can find My MSN in the profile. Thanks.

    Hi,
    Sure, The inbound delivery type is set up in the IMG->Logistics General -> HU management -> Basics ->Delivery type -> Delivery type determination.
    For Inbound delivery type 'HID' is maintained in this view.
    Best Regards.
    Some One want to discuss the details , can contact me. Thanks.

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    i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
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