Understanding Your Bill and Keeping Customers

It would be very helpful if Comcast would add the year to your bill so you know when your contact expires.  At the present time you indicate mm/dd example 06/28 not mm/dd/yy. Comcast does a great job calling you to add HBO or other programs but never to say we'd like to keep you as a customer and since your 12 month or 24 month promotion is expiring what can we do to keep you.  Instead your bill goes up 21% after the first 14 months and then another 21% the start of the 2nd year.  Most households do get more then 2 or 3 percent raise so having your cable bill go up 21% two years in a row is difficult for the average family to handle.  I suspect that most homes do not believe that paying $89 is a promotion or good deal as you have no competetors in most neighorhoods so you can't choice a different provider.   Please take the next step as the number one cable provider and call your customers to keep them not just offer them new capability.  Look to keep your customers as I for one can't afford the increase from $108 last year to $144 this year to $175 next year. 

I have to agree with the original post. I recently made payment arrangements for a very large bill from upgrading and other items added on. I made the payment on line on a Friday, then on Saturday I was receiving a message that I had missed my arranged payment. I did not respond as I figured that it was probably just an error, (and it was on the week-end, so did not have my confirmation number on me being that I made it at work). At any rate, on Tuesday I received another nasty notice, this time stating that my service was going to be disconnected if I did not make the payment immediatly. I had to borrow the money, (as my next payment was not going to be until my next payday) and worry while at the hospital with my mom. When I got into work today, I see that the arranged payment had actually posted on Saturday!!! When I contacted CS they did not even have an explanation of the harrassment. I feel that I am probably not the only one that this has happened to. I would call this a clear cut case of harrassment. I wonder how many lawyers would like to find out who else this has happened to? I believe that there are laws against this.

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