Unfair Billing Practice

I signed up for Verizon on September 26th and my new data starts on the 27th of October. I am on the 2GB single line plan. I used exactly 1306 mb or 1.3 gb to simplify. My phone confirmed this which also keeps track. I was charged $15 overage because they said I went over my allowance. This was due to unbilled data usage which apparently means it was data that came later because Verizon contracts with other towers. So what this all means is I stayed within my data allowance but Verizon rounded my usage to 2 GB and then when they received the data usage from the unfilled contract sites it made me go over. I argued that I will not pay for data thats not accounted for. He had no answer for me. Has anyone else experienced this? And if there are any customer service reps reading is this what happened? Do you guys round data to the GB? Would I have to us less than a GB every month in order to leave that 1 gb buffer in case this happens again? Not a good first impression let me tell you! T-Mobile never pulled this **. What I used was exactly what I was billed for...

Here's 1 line from our new bill.
Unbilled Usage from Previous Months
Gigabyte Usage .06000GB
Current Usage
Gigabyte Usage 3.87800GB
Obviously they didn't round up any previous month's usage.

Similar Messages

Verizon unfair billing practices

I have a bill totaling 34.44$ sent to collections. I never received a bill, no account alert, email, or even a courtesy call. I did not realize that I even had a bill because my account was transferred to someone else. The collection agency that verizon used, in my case "Diversified Solutions", called me up explaining that I had a 34 dollar bill in collections and I paid it on the spot. If the collections agency can call THE SAME EXACT NUMBER I'VE HAD EVER SINCE I SIGNED UP WITH VERIZON, why couldn't verizon call me? Also note that when I returned from an overseas assignment, I re-obtained my account back from this person. The credit agency did not touch my credit reports, however verizon themselves did not hesitate to instantly bash my credit score on a 34$ bill they never even informed me of!
I disputed this bill with transunion and equifax and that only made matters worse because now i have the "ACCOUNT IS DISPUTED BY CONSUMER" marks on there... When I tried to call verizon on 3 occasions, the 1st woman was rude and rushed me off of the phone, the 2nd woman laughed at the fact that I failed to pay the bill, and the 3rd woman hung up on me while I was on hold.
I've been serving this country for 10 years. A man honors his debts and I would've honored mine had I known about it. Should I seek legal representation? Can someone tell me what I can do?

http://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text
However I can tell you that even though you disputed it, the simple fact is the invoice was owed and correct.
The law states such information can remain on your credit bureau reports from 7-10 year's.
Sad that when you follow the law, you get hammered by it.
Good Luck

Suspect billing practice?

Customer service issue: Yet again, I have received my bill less than 1 week before it is due (received today April 15th, due April 21st, however the bill is dated March 26th.) Because I prefer to pay by mail, I am invariably charged a $5 late fee as that is insufficient time to send it by mail and be processed. This seems to be suspect and possibly unfair billing practice. I am fed up with it and will be switching carriers.

lrenee,
This is very strange to hear and I'm sorry that such a loyal customer is having this kind of experience! Typically we generate and mail bills within 1 week of your billing month ending, and that should give you plenty of time to receive the bill, look it over, and mail a payment in to avoid a late fee.
USPS is able to track your mail to see where the hold up is, and you are also able to review your bill at any time after it generates through My Verizon. If you review it online, you would be able to know just what the balance is and can mail the check in before you even receive the paper copy. Just please make sure to include your account number on the check so that we know which account to deposit it into.
SarahO_VZW
Follow us on Twitter @VZWSupport

Billing Practices

Dishonest billing practices.   Recently upgraded a phone and my cell phone plan to the "Share Everything Plan" with Verizon Wireless.
The store representative stated "the additional line rate will stay at a $9.99 access rate".   So we agreed to upgrade and added the new phone.   REceived the bill which shows a "Basic Phone Line Access" of $30.00 per month listed on the bill.
This is different that what the Verizon store representative had directly told us when we went to look at "basic" phones.
Upon receipt and examination of the bill, I contacted Verizon Wireless customer service by dialing *611 on my cell phone.
The customer service representative, Matt, attempted to explain the charge of "Basic Phone Line Access" policy. He stated that he felt it was excessive as well. That maybe $20 would be more appropriate.      He also apologized because we are now pass the 30 day return period in order to cancel everything on this line and revert to the plan we had before.   The representative did offer to credit back $15 of the "upgrade fee" for line xxx-xxx-xxxx. I thanked him for that at least.   He encouraged me to contact Verizon Wireless corporate for follow up.
I believe a review of Verizon Wireless' billing practices are in order.   The sales representatives, both online and in the store should be completely honest with the customers as to future billing expectations, so the consumer can make an informed decision of purchase and changes to service.    The Verizon Bill does not even list a specific price plan on their website other than to say: "If you have the Share Everything® Plan, the monthly access charges on your account will vary based on the type of device assigned each line."   This seems to not really be open communication.
This was sent to the California Public Utilities Commission.

Dishonest billing practices??? I just checked online for a basic phone. listed right under the price of the phone it says:
"Basic Phone Monthly Line Access on Share Everything Plans: $30 "
The last time I was in a Verizon store, the same thing was listed by EACH AND EVERY ONE of the phones in the store. In my opinion, at least, there is NO amount of notification for fees charged which would stop ALL people from complaining about the price of their cellular service, especially if there is EVER a price increase for what they had once been paying.

POOR BILLING PRACTICES

I have had just about enough with V-wireless billing practices. I do not get a paper billing statement nor do I get an email if my account is over due. I get plenty of promotional emails so I know you have my info. I get one text message then a threatening call on my land line that service will be terminated if the past due amount is not paid immediately!!!!! If you cant be bothered to contact me prior to service interruption then you do not deserve to get paid on time either. Your automated collection service calls me but the billing department is closed so I cannot speak to a real person !!!! (removed)
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

I am the OP. My complaint is that I am not receiving a paper bill. I do get the email that the statement is ready, however, in this case I received the text that the bill was past due and not but a few hrs. later I get the phone call that If I don’t make a payment immediately the service will be interrupted. Call it coincidence that as the automated collection calls are going out, the billing department is already closed for the day. So unable to talk to a person about not receiving the paper bill. This is why my rant went out. NO I don’t need a golden chariot to deliver the bill, the postal system would be sufficient. Finally, if you are going to send automated text or phone calls as a reminder that the bill is now past due, give a person a chance to address it before the threats of service interruption. The recording made it sound like if I didn’t use the automated service to make a payment immediately on the phone that I would loose service immediately. This automated phone message came on a Friday evening, not even time to contact my financial institution to get funds in order so that I could make an electronic/automated payment. Sorry for using the foul language that the moderator had to edit out. In the future I will realize that when an email states that my statement is ready, then I best take the time to log into your website in order to view the due date. Please keep in mind that to err is human, therefore, I am only human and can be expected to make a mistake with my timely payment. Just feeling bullied with no way to contact your company except to go on the message board to express my concerns. As for any other customers, my rant was directed to the Verizon reps and no one else. Thanks.
Email info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Unethical and potentially fraudulent billing practices

Dear EE, I have just gotten off the phone with your custumer service who was not able to explain nor clarify certain charges on my account. I travel frequently for work and roam abroad. I was a customer with T-mobile who was asked to change to EE when renewing and was told I had the same features as T-mobile plus inclusive europe roaming minutes - which was the reason I changed. Reviewing my account, I found that on a recent one week trip to Morocco, I was charged GBP 1.5 everytime someone try to call me, and was charged this amount twice on the same minute and for the same exact duration. EE on the phone explained that everytime someone calls when I am abroad, I am charged for NOT answering the call and then again for the call being diverted to voicemail - effectively chargin twice for unanswered calls while roaming. The most surprising part was that I had very few voicemails, but more than 100 charges for voicemails left and another 100 equal charges for those same calls as the system assumed I will call back to check every voicemail. EE then proceeded to explain that as the call had to go abroad and then come back to the UK, they were entitled to charge me twice. I am baffled given that I never call my voicemail, and if getting charge for not answering a call is already bad, getting charged twice on some bogus technical explanation is even worse. First, this unanswered call charge is a way for EE to scam new customers by charging double the minutes for unanswered calls while roaming. Second, the explanations ont he terms and conditons are very unclear and nowhere do they indicate you will be charged twice. Also, the text meassages indicating that one is roaming do not mention being charged for unanswered calls. Second, the technical explanation is bogus, as 100% of this money is going to EE and not the roaming operator. At no point does a call from england enter a foreign network when an english caller dials an EE customer who does nto anwer the phone while abroad. Second, EE is charging for unanswered calls regardless of whether they left a voicemail or not as evidenced by the lack of voicemails upon my return. Third, EE is alone in this practice, and has been particularly misleading with siwtch over customers form Orange or T-mobile. It is shameful that a company that rpides itself on being the largest mobile provider in the UK acts deceptively with poorly written terms and conditions, is rude in its customer service, refuses to acknowledge any wrongdoing (I never called my voicemail, yet every call has a charge as if I had called back to check), and never calls back on open complaints hoping that people will just move away. If anyone else has had this issue I would like to know how EE dealt with it. I will be pursuing this in the press and with Ofcom, as these sort of customer scamming is out of place in the XXI century, in particuar for a sector leader. Regards, A very frustrated soon to be ex-customer of EE

Hi
As explained even if the incoming call clicks over to voicemail and they don't leave a message you will charged. As it's outside the EU the rate is per minute so even if it was for 2 seconds it would still incur the full minute charge.
It shouldn't be charged double though.
Apologies that you were advised things would be the same as your T-Mobile plan. The EE Extra plans do have some roaming benefits but they may be different to your old T-Mobile plan and this should have been advised. You can find full details of all our price plans if you Click Here.
I've sent you a link to our Chat Team to see if they can help any further with the bill. They will be open from 10am.
Thanks.

How do you deal with VZW's unfair business practices and speak to a real person?

Has anyone else had issues with VZW's form of help in what they refer to as a "loyalty program." I have been with VZW for about 15 years now and have been attending college for the past three years. When I called and waited what seemed an eternity for customer service, the scripted customer service on the other end offered me what seemed to be the perfect "loyalty program" plan for me. I rarely talk on my phone and at $70+ a month, I was feeling a bit taken advantage of. The plan was $35/month but my minutes were greatly reduced, not that I was worried. What they failed to mention was that nights and weekends were no longer included in my plan, as well as holidays; they would all be charged for from then on. I found this out when I received my first bill ($135) and it was through the roof (December and holiday calls.) When I called in and waited...and waited again, they told me that they would look into it and adjust it. This never happened, and I called again. And waited, and waited....when I talked to someone that time they told me they would take care of it. They took care of the bill part, but not the plan itself. You could imagine my surprise when my next bill came and it was even higher than the last (235.) More research showed that they were charging me for VZW to VZW calls as well. Three more attempts to talk to a manager concerning this issue, not to mention the waiting. I then received a call from a "manager" who proceeded to speak to me in a condescending tone, blamed me for the issue, and no short called me a liar. Did I fail to mention that "they" told me that my bill was adjusted to $140 just to tell me it was $235?
My time spent with VZW is now over six hours, yet my frustration is immeasurable. Now I am receiving automated phone calls concerning my bill with no option to speak to anyone. I don't feel like I should have to spend more time waiting....and literally, waiting to talk to somebody. I want to pay my bill but feel that it is not what I was presented, nor would I ever have agreed to had I been given the information. If I cannot come to a mutual agreement with VZW, I am willing to change carries. Can anyone help?

Verizon has by far the worst customer service of any other carrier available. They make it near impossible to contact anyone. I guess they keep you on hold for a minimum of 30 minutes just so you will get fed up and hang up. All be it they have a very good coverage area, however it does not include my home in Oklahoma nor does it include y current job assignment in South Africa. So Verizon has a solution, pay for a service I cannot use. I have tried to suspend the phone indefinitely but that too has become a big issue. I check weekly expecting an underhanded maneuver on their part and sure enough they slipped it in. Verizon is by far the worst experience I have ever had with a service provider. I cannot believe I have been with them since 2008. In Mexico y bills were through the roof, $700 to $1000 a month. When I cam back from Ukraine they tried their suttle sales ad actually sold me a new subscription that would take away my old data package ad a phone that I could not use overseas, they will not unlock more than 1 phone in a 10 month period ad since I just had my phone unlocked the new phone could not be unlocked. Verizon will bend you over at every opportunity they can fine. As soon as my lawyer gets this settled I will never use nor will I ever refer anyone to Verizon again. My suggestion, cut your losses because I assure you they will continue to offend you, and find another service. Verizon is just plain not worth the trouble. Want an idea of how they monitor this community forum. They tell their own people to respond to the more frictional posts and insult the authors. Just read them, you can see this a mile away.

Unacceptable Billing Practices

I have filed both an FCC and a FTC complaint on Verizon Wireless for their craziness, just want to make that known before I start, as well as a BBB complaint.
So here's my story, and to make it short, first off I made a payment to Verizon wireless 5 - 8 days BEFORE suspension of my services, and was still suspended (granted, this payment wasn't for the full amount) when services were suspended 5 - 8 days later after the payment, I called in and was informed by a "Supervisor" that my services shouldn't have been suspended as I did make a payment just a few days back, services were suspended for a total of 1 1/2 hours.
Upon my services being turned back on Verizon Wireless has fined me $15 per line ($45 total) for re-activation, which I have not paid, and will not pay as I feel that Verizon is being unreasonable when their own employee admitted I shouldn't of been disconnected after making a payment a few days before suspension.
Just curious if I can get in touch with someone in wireless who can help with the $45 and hopefully have it wiped off my account as I have been a loyal customer with Verizon for over 7 years on a family plan, this is the only time in that time frame service has ever been suspended due to non-payment, and I've paid Verizon enough money throughout my lifetime with the company (Wireless only, I've been a FiOS customer twice as well) to buy a new car, or 3 - 5 used cars, and happily continue to pay as the service is rock solid, but if this continues I guess I'm going to have cancel services and go with another provider as this is just ridiculous to be charged $45 for 1 1/2 hours of suspension time, when I was suspended right after making a payment, and even had the entire bill paid off within 2 days after the suspension.
In addition I've called and gone through the normal support channels, to which I was given the only option of half of the fee's being removed, I feel that I shouldn't have to pay the fee's as I shouldn't of been suspended in the 1st place.
Thanks,
Matt
Thanks for your time guys, and I know this isn't really the right place for this stuff, but I'm just hoping you can connect me with the people who can, otherwise I guess I'll have to go through the FTC and FCC, as well as possibly send my story on to the news media about how Verizon treats it's most loyal customers.
>>Personal information removed<<
Message was edited by: Verizon Moderator

Well see that's the thing, this wasn't negligence, as I didn't just not pay the bill, I paid a good chunk of it, problem was Verizon called me to setup a payment option after that (1 - 2 days later?) and wanted a GUARANTEE that I pay the rest of the bill in 5 days, to which I had informed them, at the time "I do not get paid until the week after this, so I cannot guarantee this payment within 5 days, I do have a $600 check coming from my nephew (loaned him $1,200 for X-Mas) which should be here by tomorrow or the next day, but as he's shipping it from Afghanistan, I cannot fully guarantee this time frame because anything can happen, and I don't want to lie to anyone and say yes I'll pay it in 5 days no worries, when I don't get paid till next week and therefore cannot for sure say I'll have it"
At this point the representative tried bullying me into payment constraint of 5 days or loss of service, I informed him again of the same thing, and then said if they want to set it for the day after I get paid (to ensure the check was in the bank) then I would happily agree to that and have it paid by then... After about 30 minutes of this over and over with the rep I finally just told them "Do what you need to do, but do not disrupt my service as I've already paid on it, and that's the only guarantee I can give that the rest will get paid on the date previously mentioned" they kept pushing for a date, I just told them thanks for their time have a nice day.
And if the supervisor is wrong, then where in the world do you think that a company lying to you is acceptable? If anything, the $45 should be credited for that reason alone, for being lied to and led to believe everything was ok and not my fault, then only to be hit with bill shock, and get told over and over it's my fault and that Verizon was never at fault, so now I have to deal with 2 different stories from the same company? That's complete **. I don't run my business that way, and I'm sure if I did over half of my customers would probably stop coming around... Where this makes sense to anyone is beyond me...

Deceptive billing practices

I will start out by saying the service itself appears quite good, unfortunately I've allowed myself to be tricked into a extra fees and a montly bill that is double the old bill.   I did not see anything mentioning monthly smart phone access fee of $40 bucks on top of my new 2 year contract. Another surprise was the $40 upgrade fee(not including tax). The agent selling the plan and phone mentioned that there would be a one time fee he called an access fee. I was certainly not made aware that I would get a monthly $40 dollar fee on top of the new plan, one that already had 2 gig of data included.   Why would you need an access fee in addition to a plan that already includes internet access? I have been a Verizon customer for years and like many on the forum I feel they have never valued my loyalty. My old bill slowy creeped up in cost, while new customers recieved better deals(why was I never transfered to a unlimited text plan?) for roughly the same price $40 versus $39.99.    Too bad the chat and talk sounds as bad as the inability to send an email to customer service, seems like Verizon does not want to address anyones concerns. Regardless I have already filed a complaint with the FCC.

willowcatcher wrote:
"I was on Nationwide 450(I think). I actually thought I would be paying somewhere around 65 dollars, but was surprise to find a unlimited plan with 2 gig of data for $40. My joy lasted up until I received a $150 bill last night. I thought I would receive $100 bill, $100 is going to be close to my monthly bill. I will pay close to an extra $1000 for my two year contract. I would love to put that on my college loan."
2 Gigs for $40 is for only data. Data plans are just that, data, not talk and text.
Current plans are ala carte.
All customers are required to pay for their phones, one way or another. If you upgrade using a 2 year contract, you pay a one time $40 upgrade fee.
The parts of your plan are: 1. Data. 2.   Line access (includes unlimited talk text and essentially your phone payments)
3.   Taxes 4. Insurance if you added it (you have 30 days to add it if you did not)
Your first bill will include a prorated month, current month, data plan and one time upgrade fee of $40.
You may change your data plan on your account online if you ever need more data, even if it's a temporary change. Or reduce it if you never come close the to limit.
Your regular monthly bill will be $80 plus tax, which in some stated would be about $100 a month.

Price Adjustment on Order Denied / Unfair Business Practice

I was just notified that I was denied a price adjustment on my order for the Ecobee3 Wireless Thermostat. I had purchased it for 206.99 and a few hours later the price went down to 179.99 which is $27 lower than the price I had bought it for. I was told that the reason for the denial in the price adjustment was because I used a 10% off mover's coupon on my initial order.
If the item was delivered in time, I could have returned the item and re-purchased it with my wife's 10% mover's coupon. It makes no sense that I would have to go through the hassle of doing this instead of having a price adjustment.
Now I see the item is out of stock at my local store and online and I can't even do the return and re-purchase at $157 ($180 less $18 coupon less $5 reward card) due the price not showing in the local BestBuy system.
This definitely seems like a shady business practice. All other major online retailers (Target, Staples, Amazon) would have adjusted the base price of my order and I would have been credited the $24 without a hassle.
Please tell me how I can escalate this issue as I feel mistreated as a loyal BestBuy customer. My order number is {removed per forum guidelines}.

Hello LightC,
Best Buy's Price Match Guarantee and movers coupon are great ways to ensure that you get the best price on products that you'll need to settle in your new dwelling. You ask a great question!
As poprex911 mentioned, the two offers cannot be combined as coupons may not be used with a price match. Per our Price Match Guarantee:
Our Price Match Guarantee does not cover: Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers...
I regret that I do not have better news for you, but I hope this helps. Thank you for writing to us.
Sincerely,

Deceptive billing practice - file FCC complaint

I accidentally overpaid, called customer service, they promised to cancel the overpayment and offered to take the correct payment. I trusted them, made the correct payment, they never canceled the original overpayment. I called after several weeks, they still refused.
It's lying - and just plain bad customer service. Sure, they keep my money a little longer, but then Amex get's involved, has to call them several times, collect information, all to dispute the charge.
I file complaints with the FCC, better business bureau, states Attorney general, all of which doesn't take much time these days.
I hope it's worth the little extra interest they keep on my payment, I suppose it's policy just to screw enough accounts in bulk so it makes them a bit of extra change.
If anyone else has the same issue, I'd love to hear about it and what you did to try and correct the deception or draw attention to it. I suspect using social media maybe good as it will dissuade others from using Verizon.

I have been reading this so excuse me jumping in.
If you paid by credit card the company need only go back into the payment screen and post a credit back for that amount.
Verizon took this posters money in seconds, so they can give it back the same way. And they can do it.
Secondly as I just did this morning you can call your credit card company and they will do a charge back, this can be for defective goods and services, double billing, incorrect billing, failure to provide what was paid for ( as in my case and not Verizon) the card issuer will credit back that amount and notify the merchant why it was taken away.
Very few times is a charge back not placed permanently back to their customers account.
Now what "Treasury Department" are you referring to? it would be accounts receivable or accounts payable in Verizon's finance office. The US Treasury has zero to do with it.
Original poster, just keep on AMEX for the money back. They have limited time to put the amount back,
Good Luck

Strange Undocumented Billing Practices

We have serious concerns about our bills starting with our trip abroad in April 2013. We expected excess charges and arranged for a plan while away, but the charges are much higher than we expected. Worse, the charges for roaming continued for several months following our return home. We stopped using the phone for international calls on April 24, but our bills for May, June, and July show roaming charges. There is apparently no way to recover information about what they are for. There is also no way to contact Verizon. Chat shows "all agents are busy" although it is well within the open period, and there are no email options that I can see. So aside from filing a lawsuit I have no option except to post here and hope for an answer or send USPost mail to their lame postal addresses. I expect email at least, but I can't find it at this site. Anyone who can suggest a way to fix this please let me know. Does anyone believe that AT&T and/or Sprint or the other party is any better? I would like to hear from you - since they are all descendants of the Bell Telephone system it is difficult to envision anything approaching true customer service, but maybe they others are less prone to corrupt gouging of all kinds.

"Unbilled data" does indeed sound ambiguous. I'm not sure if this was explained to you fully, but it essentially comes from the fact that you're running on someone else's network. Here's the process:
Device connects to roaming network
Roaming network allows service and begins logging
Device disconnects from roaming network
Roaming network ends logging
Roaming network tabulates data (can take several days on some networks)
Roaming network bills VZW (can take several weeks)
VZW bills that charge to you
For the most part, these charges are going to show up quickly as "roaming such-and-such country" but sometimes the billing takes a while due to coming from a different carrier. Here, the documentation gets tough. The records are all in your detailed bill (you can have one mailed to you for a fee or find it in MyVerizon). If you dispute any of it, your records can be looked through and matched with serial numbers to verify 100% that all the calls came from your device.
Not sure how much this helps, but I hope it explains a bit.

Copy of contract, horrible billing practices

How do I obtain a copy of my so called contract for the bundling of direct tv, internet and phone? I recently stopped service because verizon could not get the billing correct in the 6 months I had the service, necessitating at least twice monthly phone calls to straighten out my bill. They never could figure it out...they never got back to me when they said they would, and their customer service was AWFUL. Now that I discontined service they are slapping me with an early termination fee because I violated the contratct...when clearly they pushed me to this point. Who has time to straighten out a bill EVERY month, and spend at least an hour per phone call trying to re expain the same problem over and over and over to multiple people? ISn't that a violation of my contract?

I have had Verizon Wireless, now DSL & Telephone, and every month I spend an hour on the phone straightening out a problem with billing, and every time it get adjusted. Verizon operates like a small time grifter, they overbill and skim, and if you don't notice, they go as far as they can. It must be the worst place to work after the traffic bureau.
I will give Comcast a shot. I hope Verizon

Unfair upgrade practices from Adobe!!!

So... decided to download PS5. Used it for the trial period and decided that despite the fact that there were only a couple of things that I might actually use paid $199 for the upgrade. I had been using PS2 quite contently. I'm a professional photographer but don't get too carried away with all the bells and whistles so hadn't had a need to upgrade. Content aware fill got me... not that even think I would use it that often... but nice to have.
Come to find out I don't qualify for the $199 upgrade price. Why???? Because my version of PS2 came bundled in a the entire Creative Suite Premium. Now, since purchasing that I've realized it was overkill. The ONLY thing I use is Photoshop. So all I wanted to upgrade is Photoshop. NO DICE says Adobe. My only options are to either (1) purchase an entire Suite upgrade for $599 OR purchase the stand alone version of Photoshop for $699. WTH???? So... the person who a few years ago spent a fraction of what I paid to your company gets to upgrade for $199 while I have to pay MORE??? How is THAT fair??? It's like I'm being penalized for spending MORE money with your company a few years ago. Certainly if I utilized the entire suite I would think it work upgrading for $599... but I don't. And, I REFUSE to pay for a stand alone version of Photoshop when I already own a copy that should qualify for an upgrade price! I'll stick with PS2 thank you very much. I'm also investigating what alternatives for photo editing are out there.
All of this after I spent yesterday morning traveling through customer service in India and then finally here in the US. WHAT A PAIN!

It may not be fair, but it IS a published policy that you cannot do what you want to do:
From the page: http://www.adobe.com/products/photoshop/photoshop/upgrade/
Note specifically the wording in gray about halfway down the page:
"You cannot upgrade a previous edition of Creative Suite, Adobe Production Studio, or Macromedia® Studio to a standalone product such as Photoshop, Illustrator®, or Dreamweaver®."
Adobe knows they have you captive. That's why I have never bought the full creative suite, but (some of) the individual products instead.
-Noel

Unfair Pricing Practices

How much longer is Verizon going to leech every nickel and dime from their clients? Answer until their clients find other providers.
Verizon must bring their pricing in line with fair offerings or be faced with becoming an infrastructure provider only and have no clients. Since they sell the use of their towers to other wireless providers who in turn offer plans for MUCH less how much longer will people keep paying outrageous amounts?
There are 2 large providers now offering a share plan for $40 a month that shares unlimited date, minutes and messaging. And yet if I sign up for the Verizon share plan for 4 phones sharing 8GB of data (mind you just 8GB of data not unlimited) it would cost me $250.00. How do they justify charging $110 more for this service than their competition. A competition that is using the Verizon infrastructure yet so they can't play the coverage card.
Also if you break that down I don't see the savings for this 'share' plan versus just purchasing a single plan. If I purchased a single plan for 2GB of data it would be $30 a month plus the plan. So based on the share plan of $90 for the plan itself and $40 per phone to share the 8GB of data that would be a cost of $55 per phone line for 2GB of data. So that is savings of $20 per phone based on their overpriced single line rate. Only problem is one of our phones is already grandfathered in at a $30 a month charge for UNLIMITED data so I'm actually losing money on this deal.
Why is it unlimited data used to be $30 a month and now 1GB of data is $30 a month? Why is it other phone companies can offer unlimited data for less than Verizon can offer 2GB of data?
Answer - Verizon is a greedy, money grubbing, heartless corporation that exists merely to screw over society at large.
Can you Hear me Now?

AT&T and Sprint and T-Mobile all give these leech companies access to their networks. The four cellular companies do all the build outs and all the repairs and these companies like Straight Talk get to charge the public a rate of $45 yet they have no networks to maintain.
Verizon and other providers also have prepaid with rates as low as the providers like Straight Talk and Net10 etc. but I don't think it's unlimited data. But they offer data at 3G only. No 4G speeds.
It is owned by them so they can set the rules and the prices.
Also the prices in Europe are lower in some cases because they don't have the number of people like we have here in the USA and the government subsidizes the service. They don't do that in the USA.
Also Canada has some of the highest cellular pricing so I don't know where you get your information from.
The bottom line is if you don't like Verizon's prices go to another provider that meets your needs.
That is the true meaning of competition the freedom to move with your wallet
Good luck on your new service!

Unfair Billing Practice

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