Uninstall fail Photosmart 7510

My Photosmart 7510 would not scan on my XP desktop. Said Photosmart 7510 not found. I tried to re-install the software and got error cannot uninstall Photmart 7510. I then tried to uninstall the software and got the same error. Tried the troubleshooter. When I got to Windows Fixit it failed with unexplained err. The printer is now not accessible from this computer and not only can I not scan I can no longer print.
This question was solved.
View Solution.

OK, thanks for your patience. Let us know if you need more assistance tomorrow.
I was an HP employee.
Kudos are appreciated if I have helped you.

Similar Messages

Server Failed message on Photosmart 7510

What does "Server Failed" on the network diagnostics screen indicate? All other "Network Status" items have a green light. If I go through the Network Diagnostics, the end result is: "This computer appears to have working Internet connection, but cannot find Photosmart 7510 series blah blah. You may have typed the address incorrectly." I've never typed an address anywhere, so I don't know what that means.
Pressing the little bluetooth symbol on the printer touch screen indicates that I am connected to the network. Network name is right, all is good. Then I try to use the efax function and it says I am not connected a network.
Also, If I try to scan something to my computer from the touchscreen, it shows the two options: computer or memory card. I select "computer". It takes me to a screen that says, "You can start a scan from your computer OR scan to your computer from the printer". Yay! So I say OK and then it takes me back to the screen with the two options. Again, I select computer and again I get the happy message about being able to start a scan from either place, ad infinitum, endless loop of these two screens.
I have reinstalled the driver and I have done everything else I can think of. Yes, I have even restarted. Multiple times. Computer, printer and router. I have already spent more time on this than I have. Putting this out there and hoping someone can help. Thanks in advance!

Hello @rodeoamy ,
Welcome to the HP forum.
I understand that you are having a couple of issues with your Photosmart 7510. One with server connection and the other with scanning. I would like to help with these two problems.
The server connection message is about the web services feature on your printer. This gives the printer internet access for things like ePrint and eFax.
I noticed that your already posted on eFax users - please read. That is a great start.
If the web services are getting a Server failed message, then try a manual DNS.
happytohelp01, Posted the following with pictures. This would be a great place to start.
Efax 7510 still won't work after turning off/on ePrint several times
If you would like someone to guided you through this process over the phone, call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Don't worry, Cloud is a service based support, not warranty. So there is no fee.
When scanning to your computer from the printer, it should show you a list of available computers.
Sorry to hear about the endless loop.
I have sent you a private message, with something to try. Please read over this post by Bob_Headrick before performing the reset. Printer Resets: What You Should Know
I hope this was helpful.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

Hp photosmart 7510

After scanning from my Photosmart 7510 to my iPad via the HP AiO Remote app for months, I suddenly cannot scan. The printer sounds like it is scanning and "Processing..." shows on my iPad and control panel but the scan never completes. The print function works. The Wireless Network Test Results says everything is fine. I've tried unplugging everything to clean out old commands. Upon reconnection, it still won't scan.

Hi Olvera,
Welcome to the HP Support forums. I understand that you are no longer able to scan using HP’s AiO app on your iPad from your Photosmart 7510 printer.
To better assist you, would you please provide some further information:
Is the printer plugged directly into a wall outlet? If not, please plug the printer directly into a wall outlet and try to scan again.
Are you able to make a copy from the front panel of the printer?
Are you able to print a status report from the front panel (steps are listed)?
On the printer control panel, touch (►), touch Setup, and then touch Tools.
Touch Printer Status Report, and choose OK.
During your trouble shooting have you uninstalled and reinstalled the HP AiO app? If not, please uninstall the app and then reinstall the app. You will need to request a new activation code for the app.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Photosmart 7510 e-all-in-one series/ Printhead problem.

Our photosmart 7510 e-all-in-one series has an message that reads
Printhead appears to be missing, not detected, or incorrectly installed.
Not able to locate the problem.
Happened right after I changed the ink.

Hello harry4955,
Welcome to the HP Support Forums!
I see that the HP Photosmart 7510 is displaying an error regarding the print head is missing, stating after changing your ink cartridges.
I was able to locate this HP document: 'Missing or Failed Printhead' or 'Printhead is Missing, Not Detected, or Not Properly Installed' Mes.... I hope it helps, if not you may need to call HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7510 won't scan

Hello! I have an HP Photosmart 7510 all-in-one. I've had it for over a year now, and have never had a problem until recently. It has always printed and scanned just fine. Now I can't get it to scan at all, although it still prints without a problem.
I am using a MacBook Pro with OS X 10.9.5 Mavericks. The computer and printer are both connected to my wireless network.
When I try to scan from the printer itself, the computer shows up on the list, I select it, then I select "Document to File" and hit scan. Then the screen says "Now scanning..." but nothing happens, and about 30 seconds later it says, "No computer is connected."
When I try to scan from my computer using the HP Scan application, I press the blue Scan button next to HP Photosmart 7510, hit Continue, and then it just says "Preparing to Scan" with the blue animated bar for a very long time. Eventually, a window pops up on my screen saying, "An error occurred while communicating with the scanner."
I have gone through the troubleshooting guide, and have gone through the following steps:
- No one else is using the scanner (I'm the only one home)
- I made sure that "Scan to Computer" is enabled in the settings.
- I downloaded and installed the updated driver for OS X Mavericks. I went through the HP setup application, and it said my printer is successfully connected and installed.
- I repaired my permissions in my disk utility and restarted the computer.
My printer and computer are recognizing each other and it's printing wirelessly, so it doesn't seem to be a network connectivity issue. It just won't scan.
Any help would be greatly appreciated! Thank you!

Hello @rmo5369 , and welcome to the HP Forums!
I can see you're experiencing scan issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions:
About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates:
OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7510 series C311 Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Photosmart 7510. Unable to find printer

I am trying to set up a photosmart 7510 All in one. I am on Windows Vista 32 bit. My wireless network test results are fine. Everything says PASS and my signal quality is EXCELLENT. My Network Configuration Page says status is READY and my Active Connection type is WIRELESS. I am able to print from my phone using Eprint. I am able to open the printer apps on the printer so I know I have an internet connection. When I try to print from the computer I get an error message that says UNABLE TO FIND PRINTER. i have disabled my firewall, uninstalled my anti virus protection just to see if that helps. I changed from IE9 to IE8 but still doesn't work. The last 2 days I have about 6 1/2 hours on the phone with HP and an engineer will be calling me on Monday. It's driving me nuts. Any help would be greatly appreciated.

On this page look at the Print Diagnostic utility, and maybe the Network Diagnostic utility:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02554863&cc=us&dlc=en&lc=en&product=5070121&tmp...
If you haven't already, that is.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Error printing on Photosmart 7510

I have a problem with printing on my HP Photosmart 7510 on Windows
I have tried to solve this using HP Print and Scan Doctor, where the first testprint is not working. The internal test print, which is the next option the tools suggests, is working fine.
If I am printing from word or any other external program, just get the error during printing message.
I have tried removing the printer and reinstalling the HP software, but still having same issues.
Anyone have an idea of whats going on here?

Hello @Carsten76 , welcome to the forums
I read about the error during printing you are faced with, when printing from Microsoft Word, or external programs. I will do my best to help you!
I have some questions and some steps for you to try out, please get back to me with the results and answers.
What happens when you print from NotePad (Windows), do you see any errors?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer (Windows 7, Windows 8/8.1, etc)?
Have you tried uninstalling and reinstalling the printer software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Have you completed all of your Windows Updates, even the optional ones?
Use your Start menu to check for updates
Hope to hear from you, enjoy your day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Photosmart 7510 scan not working

My Photosmart 7510 scanner is suddenly, and for no apparent reason, not working. Wireless printing works fine, just the scan feature is not working. I have gone through the process of uninstalling and reinstalling my printer at least 25 times, both from the CD it came with, and from the latest drivers offered by HP. Each time, the installation is unsuccessful. I've run printer diagnostics, the Print and Scan Doctor, and have tried using the install wizard for Windows to install the software, but I keep getting an error. I've gone through the steps offered by the "HP Installation Failure - Upgrade Failure" dialogs, but still am unable to fix the issue with the scanner. Everytime I try to open the scanner, it displays the error: "The HP Photosmart 7510 series was not found. Everytime I check the software, it shows that I am missing the full feature drivers. Everytime I try to install the full feature software, it returns an error saying that certain software can't be uninstalled. I found documentation to follow for when you get that error, but that troubleshooting didn't solve the problem. When trying to use scan to computer directly from the scanner, I get a message that I need to enable scan to computer. However, I'm unable to open the scanner propeties to enable this feature, since, as mentioned before, when I try to open the scanner, it can't be found, and when trying to install it on my computer, it can't be installed. Help.. I'm now officially going around in circles.
I'm running WIndows 7, 64bit.
Thanks in advance for any help you can give!

arlyon wrote:
.... When trying to use scan to computer directly from the scanner, I get a message that I need to enable scan to computer....
Hi,
Please try the following steps:
(a) Double click printer icon on desktop,
(b) Click Manage Scan to computer,
(c) Enable it and tick the box enable it with Windows
(d) Click Ok (or Apply).
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Photosmart 7510 occasionally loses its wireless settings

I have a HP Photosmart 7510 which occasionally loses its WPA-PSK secret and manually set IP address.
To solve the problem I have to re-enter the SSID's WPA-PSK secret and set the manual IP address (I prefer having the printer on a specific IP address).
To my knowledge the printer has not been powered down and there were no power failure - though I would expect these values to have been stored in non-volatile memory.
Is this a known issue?
If so is there a firmware fix - currently running VEP1CN1137CR(113730)

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

My Photosmart 7510 printer only prints in black even when grey scale is turned off.

Hello
I am having issues with printing in color. I have a 7510 Photosmart Printer. It has full ink cartridges, I made sure grey scale is turned off, I uninstalled and reinstalled it but it still prints in black. It looks like it is using shades on the of black like its trying to darken the colors that would be there if it printed them. It just recently started doing this. What do I do?
Thank you
EDIT: I am using Windows 7

Hello @Oldsheep , and welcome to the HP Forums!
I see you are experiencing print issues. I would like to help!
Does this issue occur when making a copy as well?
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fixing Print Quality Problems for the HP Photosmart 7510 e-All-in-One (C311) Printer Series.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart 7510 - Can no longer find option for checking ink cartridge levels

I have been using my HP Photosmart 7510 for about 3 years on my Windows 7 computer. In the past when I clicked on the printer icon it would bring up a window which allowed me to select what I wanted to do with the printer. Scan, check properties, shop for supplies, and check ink cartridge levels, etc. I still get a window but have lost some of the options. Unfortunately I do not remember what all my choices were previously, but the attached image shows the choices I am getting now.
There were at least two other choices that included things like scanning, checking ink levels, shopping. I have no idea what happened to make me lose these options.
This question was solved.
View Solution.

Hi,
Please try start the printer BEFORE the computer. The menu has small change now, ink levels are always on, at the top. You may want to update its software (Oct 2012) using the following package:
http://ftp.hp.com/pub/softlib/software12/COL39677/mp-108855-3/PS7510_1315.exe
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

it is a windows 8

HP Photosmart 7510 printer wireless connection to Mac Book Pro

My new HP Photosmart 7510 wireless printer won't stay "connected" to my Mac Book Pro. Every time I try to print, it says it is "looking for printer" and "printer is disconnected." Sometimes it finds the printer and I get the pages, but several times, it hasn't found the printer at all. Thanks!

Hi there clhs,
Could you provide the community with a little more information to help narrow troubleshooting? How are we connected to the printer USB/Wireless/ethernet?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Uninstall fail Photosmart 7510

Similar Messages

Maybe you are looking for