Unity 4.0(4) VM to Unity 7.0 UM

Hi there,
I've done some searches on the forums and CCO and I am still not clear about the Cisco recommended steps for my customers scenario:
Customer has a VM install of Unity 4.0(4) on Windows 2000 and wants to end up with Cisco Unity 7.0 in UM mode on a new server.
Ideally we would like to leave the existing environment and build the new Unity 7.0 server and migrate user information across. We are looking for the least painful route for the customer.
So far I've found:
1. Rebuild new server with exact same software as current server but on Windows 2003.
2. DiRT backup the old server and DiRT restore onto new server.
3. Replace current server with new server.
4. Run for a while.
5. Do an insitu upgrade of 4.0(4) server to 7.0 server (requires down time)
In this process how do I handle the change from voicemail to unified messaging? Is there a better way of getting to 7.0?
Thanks
Jim

You can do it that way. I would add in though a backup plan if Unity fails during the upgrade. In this case, either have spare drives or pull a drive on the mirror, then do the upgrade.
But before you start the uggrade, pull a drive and test the mirror works on both drives.
The other issue is that you will have to be Unity 4.04 UM after the DIRT restore. You can bring the messages with you from DIRT, but it can be long. COBRAS does it also, but again, its a longer process with messages.
When you reinstall Unity 4.04 on the new hardware, it will be in the production domain with Exchange already. After its configured, run a DIRT restore and it will dump everything in for you. Great thing is that you can leave your old 4.04 server running. Simply change the Voicemail Profiles on CUCM to point from Old Unity to New Unity.
Once it runs in UM for a couple days with DIRT Restored, go ahead run your inplace upgrade.
The other option to use is COBRAS as mentioned. There a few things that do not come over, please read the COBRAS help file on what comes over and what does not. You will have to recreate the Subscriber Templates, etc.
If the system is running good, has a clean track record... DIRT will be a good call. If the system has had issues, repairs, TAC case after TAC case opened on it... maybe COBRAS is better choice. DIRT will bring over the problems..... COBRAS just brings over the data, no DB.

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Below you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
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Hi,
I have developped a Windows Phone plugin for my Unity application which enable me to open the Windows Phone gallery in order to select an image and get its physic path.
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The error is correct. Your app doesn't have direct access to that path. It can directly load files only from its app data and install directories.
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Acrobat XI Pro Install via CCP Packager for Enterprise unuseable - tips for the unitiated

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Facts:
Acrobat XI and Lightroom are NOT "CC" packages. Therefore they rely on a spearate serial numbers to install standalone without another major Adobe product (eg Photoshop) to be installed and then run first. Otherwise they will run in trial mode. If your organistaion is wanting to install these products I highly recommend seeing if Adobe can provide you with these.
Without the use of serial number for Acrobat XI this almost renders the Customisation Wizard effectively useless, none of the silent install switch will work with "Offline Exception"
Yes, one Adobe employee notes that you must install a major package before Acrobat but as the aoplogies for not fixing this were posted last August, we are still in the quandry of not having any useable fix except for the ridiculous "Exceptions" file and Exceptions installer.
If you run the Build and/or execeptions msi's it installs Acrobat twice, gold Adobe, gold.
http://forums.adobe.com/message/6039529#6039529 - look at this for a working script for Photoshop etc, it's great.Thanks to http://forums.adobe.com/people/PetriRiihikallio for posting this. However, alas, it cannot silently install Acrobat correctly (thus far).
It appears that the msi builder for CCP for enterprise is fatally flawed. I have never had as much problem with installing msi's - ever. For example, I have had to re-package the msi multiples times and many times simply running the msi will fail.
The idea that all major installs have to install the 32 bit version AND the 64 bit version is riduclous, enough said.
http://blogs.adobe.com/acrolaw/2013/02/acrobat-xi-deployment-guide-for-large-firms/ this guide may be useful for people who have been given a separate serial number.
http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html another useful link
I think for the time being I have now wasted enough time trying to tear my hair out with this. I will be waiting for Adobe to announce Acrobat and Lightroom CC. this will enable the correct deployment of a single app without having the bloat my SOE with unnecessary applications that most staff rarely use. Ahhh, I love a good manual install via VNC/RDP, don't you?

Hi Waltpenner and others, yes it can be very confusing and writing script after script got me even more confused.
Now, the story continues, after 6+ hours on the phone with Adobe Support...
When you install Adobe Acrobat XI it asks you to install the C++ Redistributable package and this is where the msi will STOP INSTALLING. even though the MSI says "complete"
Now you think to yourself, OK, I'll write a script to install this msi package no problems, solved.
Nope, the msi for Acrobat Pro XI will Still Halt even if you write this into the script along with halt no err or something similar in your code.
So what do you do?
When you create your msi in Cloud Packager, even though this feels completely against your better judgement tick the box under conflicting Process entitled "Ignore Conflicts and Continue installations" This will (finally) allow you to run the msi. Please see the wonderful deployment script above, which you may still need to edit to your needs (I did) - which I post once it's working perfectly.
You could then install the C++ redist from Microsoft at a later date ----> On that note however (thanks Microsoft for this gem) the Visual C++ redist is an msi for download, but it's actually a zip file calling an exe inside it. I suggest using the App Deploy Repackager to help you change registry entries if you need to install this, but choose your favourite tool (and no I'm not talking about that work colleague you don't like
Note: You will need to install this for certain features of Acro Pro XI to function, most of which relates to sever functions of Acrobat. I will post the exact reasons when I find them. Under pressure to get this deployed, I have not deployed this pckage as yet. Also, I'm unsure how Visual C++ will affect other major apps across my enterprise just yet.
Things to still consider
Acrobat still installs twice in the program directory (1.7GB nd 1.8GB respectively)
As all of the other CC packages are quite easy to install, Adobe needs to provide better service to it's enterprise customers by creating a proper version of Acrobat and Lightroom which is Acrobat CC and Lightroom CC, not version numbers tacked onto their new Cloud Service.
As for the above point I would still recommend creating the smallest msi packages you can, as large msi's that install a number of Apps (eg all of the web/image editing apps) take forever and quite often exhibit install errors
The amount of time I've spent on this is ridiculous, and we've had to package everything from Office to Autocad.
The amount of bandwidth I've chewed up is excessive, with package re-creation (download) of all the products probably about 100GB - however the ability to edit these packages with updates with the CCP is a good step forward.
Using the CCP through a proxy is horrendous, and complicated with the amount of exception through the servers you have to prvide (even then it rarely works).
The MSI packager still needs quite alot of work. As Petri states why he had to write a script like this when Adobe could have done the same thing is beyond him.
Adobe needs to trawl it's forum posts and take out the many false leads and dead ends provided by it's experts.
When I Think of anything else, or wite more scipts I'll let you all know.
Cheers,

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Hi Guys,
i have a problem with unity connection 8.5
I configured one users with voice mail box.
I performed registration by entering name,pin...etc
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tjx

If the issue is with all the users then it could be an issue with the locale also. Make sure the version of the locale matches the version of Unity Connection server installed.
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdf
Regards
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Cisco Unity 7: Voice mail cann't get the name or Number phone of the caller

Hi,
I have installed Cisco Unity Messaging Unified version 7 and integrated with Exchange 2010.
I have two scenario, and I want to know if are normal or not:
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Thanks a lot,
Best regards,
Omar YUNSI

So for the 2nd scenerio you would want to check what your Message Subjects were set to. For Unity 7 open Web SA, click Configuration and then Message Subjects. Make sure that the Outside Caller Message has %CALLERID% in it somewhere. The value %CALLERNAME% will return unknown if we do not receive a name from the PSTN.
Try setting the Outside Caller Message to:
%U% %P% Voice Message from %CALLERID%
and that should get you your desired results.
The default Message subject is:
%U% %P% Voice Message from %CALLERNAME% (%CALLERID%). So with that it would say Voice Message fom Unknown (xxxx) if it was not able to determine the name of the user which is usually normal from a PSTN call.
Just to note, the From address is always going to say from Unity Messaging System, it will only be the subject that has the extension in it.
Bryan

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
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Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
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Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
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Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
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Thank you very much!!!
Bruno

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
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• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Callmanager, Unity Issue with Voice Mail

Hello Guys,
I am currently facing an issue with a Callmanager <-> Unity integration.
The situation is the following one:
All user own a voice mail box. User A forwarded its phone to his voice mailbox. User B forwarded its phone to User A.
If now User C calls User B, he gets forwarded to User A , of course. But if user A does not take the call, User C hears the voice mailbox from User B.
I would like to have for a special situation that User C hears the voice mailbox of User A.
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Thanks!

Hi there,
You can have a look into this setting which is available in Unity Connection 7.x ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
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You would need to think about what impact this might have on your setup, but it does allow
for users to Forward to their personal VM at times and the Helpdesk mesage when necessary
Hope this helps!
Rob

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Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Unity Express - Incoming calls wont get voice mail

CUE works fine with telephones on my local network. Incoming and outgoing calls work fine.
However when I get an incoming call via SIP trunk the call will not get forwarded to unity express after 10 seconds. The line goes dead.
I searched for another post which suggested the following commands:
telephony-service
call-forward pattern .T
voice service voip
allow connections from h323 to sip
I've double checked them and there's still something wrong.
Here's my current configuration:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
telephony-service
load 7910 P00403020214
load 7960-7940 P00305000301
max-ephones 24
max-dn 24
ip source-address 192.168.20.1 port 2000
auto assign 1 to 24
system message Comtek
voicemail 3000
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
time-webedit
transfer-system full-consult
transfer-pattern 2...
transfer-pattern 3...
directory last-name-first
directory entry 2 2001 name Phone Two 7912
directory entry 3 2000 name Phone One 7970
ephone-dn 1 dual-line
number 2000 secondary 441833000000
call-forward busy 3000
call-forward noan 3000 timeout 10
no huntstop
ephone 1
no multicast-moh
device-security-mode none
mac-address 0017.0EF0.3642
type 7970
button 1:1
So pros, any suggestions?
Thanks

I made a new dial-peer to handle incoming calls as follows.
dial-peer voice 1000 voip
description Incoming SIP
translation-profile incoming SIPin
voice-class codec 1
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
The translation-profile puts the call through to my 2000 extension.
This is my "show call active voice brief" when an external incoming call is ringing through to my 2000 ephone-dn.
To me this seems to show the dial-peer "1000" matching and using the g711ulaw codec
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1715 : 552 596706500ms.1 +-1 pid:1000 Answer +441833696807 connecting
dur 00:00:00 tx:0/0 rx:0/0
IP 87.127.240.98:16188 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
This is the "show call active voice brief" for an external incoming call when the call is established.
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1731 : 570 597220060ms.1 +3700 pid:20001 Originate 2000 active
dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Unity 3.1(5) prblm retrieving voice mail for single user

I have a customer with one user who cannot retrieve their voice mail new / saved. When she logs into via their extension it prompts for option 1 new 2 saved. Taking option 1 and it loops back to the begining. I have refreshed and sync MWI and also checked the TSP settings and also the Exchange server. Have rebooted Unity and still the issue remains. Any ideas or possible resolves?

Did you check the phone? is it same from any phone? re create the mail box and see another option.
Baseer.

Unity 8.6.2 - Voice mail to Email

I am trying to setup Unity to Deliver Voicemail to Email as Attachment.
I do not have an exchange server or mail server... We are providing Telco and Vmail service to several small business in our building. We use a POP3 service for our email.
I know how to set it up if I had my own SMPT server but I don't.
http://ciscotalk.wordpress.com/2011/11/22/delivering-voicemail-to-email-as-attachments-with-cisco-unity-connection-8-5/
Is there a service that I can use and if so...how would I configure?

CXN must have an SMTP server to relay the mail to, you cannot do this purely with POP3.
If the users have CoS permissions (as well as network access to reach the appropriate port) they can use IMAP4 to connect their mail client directly to CXN in addition to their normal mail solution. Be advised that this can impact system capacity at scale, esspecially if the mail client doesn't support IMAP IDLE.
Please remember to rate helpful responses and identify helpful or correct answers.

Unity voice message

Hi I have a Unity 5.0 with an Exchange 2007 as a message store partner, when the Unity sends the voice message and the subscribers open the mail in the outlook, the attachment is the subject of the email with an envelope at the left, and to see the .wav attachment (the voice message) the subscriber has to click in the first "attachment", so the Unity doesn't realize that there is a new voice message and it never sends the MWI to turn on, and also when the subscriber try to hear the voice message in the phone the Unity tells to the subscriber that there is not a voice mail
I attached an image for you guys to the way the email looks when it arrives to the subscriber's inbox.

Hi -
When you use OWA, you are not directly connected to your mailbox server as you do when you use the Outlook client. With Cisco and Microsoft (for that matter) unified messaging, "Down-level clients and OWA clients simply get voicemails as *.wma or *.wav attachments. " Here is a sample article on Microsoft's unified messaging with Exchange 2007 - http://searchexchange.techtarget.com/generic/0,295582,sid43_gci1237252,00.html. ViewMail for Outlook is a custom add-in to Outlook that is installed on each user's PC. ViewMail is not accessible from OWA because you are coming in thru a web application running on the hub transport server (front-end Exchange server), to see your messages. Using Exchange 2007, I don't think will hurt if your users try to use OWA and Outlook at the same time (Outlook 2000 used to have problems with this), but why would they want to? Regarding MWI, Unity is constantly checking the status of the user's inbox for new voice messages. When a new voice message arrives, Unity sends the set lamp instruction to CUCM to turn on the phone's message waiting lamp. As Brad mentioned, if an Outlook client rule is moving the voice message immediately to an Outlook inbox folder other than the user's primary inbox folder, this action will not trigger message waiting. If this is not the case, then I suspect either Outlook or OWA being left open on the desktop in Preview mode might be marking the voice message as READ. This action would turn off MWI and may be happening fast enough that your users do not notice.
Hope this helps, Ginger

Unity 4.0(4) VM to Unity 7.0 UM

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