Unity 3.1(5) prblm retrieving voice mail for single user

I have a customer with one user who cannot retrieve their voice mail new / saved. When she logs into via their extension it prompts for option 1 new 2 saved. Taking option 1 and it loops back to the begining. I have refreshed and sync MWI and also checked the TSP settings and also the Exchange server. Have rebooted Unity and still the issue remains. Any ideas or possible resolves?

Did you check the phone? is it same from any phone? re create the mail box and see another option.
Baseer.

Similar Messages

Voice mail for one user with two extensions

Environment:
Cisco Unified CM Administration System version: 7.1.3.30000-1
Cisco Unity Connection Administration Version 7.1.3.10000-68
We have a user this year that will be wearing two hats and will have offices in two different locations. I have both extensions as a line on each phone. Now I just need to point both extensions to the same voicemail box or give the user two mail boxes. It seems that CM Administration only supports one voicemail box per user. I think it would be easier for the user to only have to check one mail box by having both extensions point to the same VM. How can I accomplish this?

Hi Andy,
Let's say the user has numbers 7005 & 8450 but we want only one mailbox
@ 7005. There are a couple of ways to do this.
In CUCM go to> Feature> Voicemail> Voicemail Profile and create a new Profile called XXXX (whatever name you want) with a Description called "XXXX username Mailbox" the Voice Mail Box Mask will be 7005> Save
Then via CUCM go to the Users Phones> under Directory Number Config for 8450> Voicemail Profile and change to XXXX (created previously in above steps)>Update>Reset
Now when a call routes via forward to Unity Connection it will reach the Mailbox @ 7005.
Or in Unity Connection set up Alternate Extension so that 8450 is an Alternate Extension for 7005 etc.
Cheers!
Rob
"I don't know how, I don't know when
But you and I will meet again "
- Tom Petty

Jabber voice mail for some users.

Dears,
J4W voicemail works perfect with default config.xml file for some of the users and for some of the users it shows the attached when clicked on voicemail tab. I have create 2 no's of sevice profile, the voice mail credential set for both service profile is Unified CM IM and presence.
I can understand the prompt as it is asking for voicemail password for that reason i have to create a custom config.xml file and i have to upload in TFTP server, But my concern is why it is working for some of the users without config.xml file and for some users it is prompting for username and password.
Thanks

Dears,
the profile are different, but if i put the the other users working profile also it is not working.
The voice mail server is showing not connected in jabber,
Any hints.
Thanks

Unity: Voice-mail for non-Exchange subscribers

Hi everyone!
I have this issue: customer wants to enable voice-mail for non-Exchange users, I've created them as Internet subscribers for using with auto attendant, but I can't enable voice-mail for these extensions, basically the customer does not want for this users to receive the messages in their mail just only check it on IP phones. Is there a possible way???
Thanks in advance for your help

To add to Hailey's comment, here's the documentation that explains the behavior/limitations of Internet Subscribers in case you're interested in checking it out:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html#wp1050583
Hope that helps,
Brad

Video "Voice Mail" for Face Time?

Has anyone yet produced an app that will let you leave a video "voice mail" for someone you can't reach on Face Time?

This Apple article should be able to help ya out -> iOS: FaceTime is 'Unable to verify email because it is in use'

Like voice mail for iPhone, when are we going to be able to leave Face Time messages when a called party doesn't answer. Seems logical...

Like voice mail for iPhone, when are we going to be able to leave Face Time messages when a called party doesn't answer. Seems logical...

I used to be a Telecom technical person for healthcare and legals markets, managing 10s of thousands of voice mail apps and users requests.
I wonder where the "suggestion box" is at Apple?

Change E-mail for system user BWREMOTE

Dear All,
How can i change the E-mail for system user BWREMOTE, i tried in SU01 email field is empty in communication tab, checked in BW and ECC no details were maintained. Currently this user is able to send emails, would like to change the email address to this user.
Thanks,
Kartik

Hi Kartik
For this you have to maintain the list of process and email note faction when process chain failed in transaction code RSPCM in BW system
and also you can refer the SDN inks
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/304c3146-8eb9-2d10-d787-b6dc2d368cb2?QuickLink=index&…
BR
SS

SimpleSearch can only retrieve documents(reports) for enterprise users!!

Good Day Everybody,
i'm using SimpleSearch to retrieve all reports for specific users, the problem is that i'm only able to retirve reports for enterprise users and i can not get reports for domain users, anybody knows why?? or there is another way to do so??
GetDocumentList is working fine but it's only retirves reports for the loged in user only....
also i would like to extacrt all useres which has permession to reports, so would you please give me a hand of help and send me how to do!!!
kindly find below the code i'm using to retrieve all reports for specific users:
//After creating connection, seesion and login using administrator enterprise user
        SimpleSearch mySearch = new SimpleSearch();
        mySearch.InAuthor = txtUsername.Text;//.Trim();
        //mySearch.InName = "";
        mySearch.BeginDate = System.DateTime.Now.AddYears(-2);
        mySearch.BeginDateSpecified = true;
        mySearch.ObjectType = "documents";// "documents";
        BusinessObjects.DSWS.BICatalog.SortType[] mySort = new BusinessObjects.DSWS.BICatalog.SortType[1];
        mySort[0] = BusinessObjects.DSWS.BICatalog.SortType.NAMEASC;
        BICatalogObject[] searchResults= null ;
        searchResults = boCatalog.Search(mySearch, mySort, null, null, InstanceRetrievalType.WITHOUTINSTANCE);
        if (searchResults != null)
            foreach (BICatalogObject myBOCatObject in searchResults)
                Response.Write(myBOCatObject.Name + "----" + myBOCatObject.UID + "" + myBOCatObject.CreationDate + "--" +"<BR>");
        else
            Response.Write("no documents");

Which version are you using?
BICatalog is pretty limited, and has been deprecated for more recent versions.
Sincerely,
Ted Ueda

Unity 4.0 - Call Forwarding and Voice Mail

Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Cannot retrieve voice mail

Hi folks, does anyone have the time and savvy to advise me?Often times, I cannot retrieve my voice mail. I can see the voice mail and the number of seconds it lasts. But when I click on the voice mail, the number of seconds goes to zero, and no message plays. This happens more and more often. I googled and found a person who said go into the app file. He described a procedure that involved deleting the .dat files. I did that, but i am not sure i did it correctly, as it did not help.If i fail to retrieve the voice mail the first time, i never can get it to retrieve. Windows 7 ultimate, laptop

I have not contacted support. That is my last resort, I usually get much better help for obscure PC issues from 'regular' folks on forums. I call support for things that are clearly Verizon issues. I'm betting they will just read me the system requirements and tell me to either use Internet Explorer or contact my PC/Operating System support . I'll search around a few more days before I call.

Unity Express - Incoming calls wont get voice mail

CUE works fine with telephones on my local network. Incoming and outgoing calls work fine.
However when I get an incoming call via SIP trunk the call will not get forwarded to unity express after 10 seconds. The line goes dead.
I searched for another post which suggested the following commands:
telephony-service
call-forward pattern .T
voice service voip
allow connections from h323 to sip
I've double checked them and there's still something wrong.
Here's my current configuration:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
telephony-service
load 7910 P00403020214
load 7960-7940 P00305000301
max-ephones 24
max-dn 24
ip source-address 192.168.20.1 port 2000
auto assign 1 to 24
system message Comtek
voicemail 3000
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
time-webedit
transfer-system full-consult
transfer-pattern 2...
transfer-pattern 3...
directory last-name-first
directory entry 2 2001 name Phone Two 7912
directory entry 3 2000 name Phone One 7970
ephone-dn 1 dual-line
number 2000 secondary 441833000000
call-forward busy 3000
call-forward noan 3000 timeout 10
no huntstop
ephone 1
no multicast-moh
device-security-mode none
mac-address 0017.0EF0.3642
type 7970
button 1:1
So pros, any suggestions?
Thanks

I made a new dial-peer to handle incoming calls as follows.
dial-peer voice 1000 voip
description Incoming SIP
translation-profile incoming SIPin
voice-class codec 1
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
The translation-profile puts the call through to my 2000 extension.
This is my "show call active voice brief" when an external incoming call is ringing through to my 2000 ephone-dn.
To me this seems to show the dial-peer "1000" matching and using the g711ulaw codec
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1715 : 552 596706500ms.1 +-1 pid:1000 Answer +441833696807 connecting
dur 00:00:00 tx:0/0 rx:0/0
IP 87.127.240.98:16188 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
This is the "show call active voice brief" for an external incoming call when the call is established.
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1731 : 570 597220060ms.1 +3700 pid:20001 Originate 2000 active
dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Retrieving voice mail, error message on first attempt, success on second?

When I first call voice mail and enter my password, I receive an error message, but I am successful on the second attempt. What is the problem, I changed the PW but still have the same problem?

Does this happen every time you try to access your Voicemail?
Voicemail is a feature controlled exclusively by your carrier (AT&T) so it could also be something on their end.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Retrieving voice mail is turninig off phone

When I touch the number of the voice mail I wish to listen to the entire phone shuts down, I have to use the sleep/wake button (home button does nothing)to get the phone to respond, then use the home button to return to the main menu. This does not happen 100% of the time and I can't determine the trigger.
Thanks,
Donna

FYI:
http://discussions.apple.com/message.jspa?messageID=7868966#7868966
The replacement phone has been fine.

I just upgraded from 3 to 5 and although I love many of the features I don't want to pay Verizon more money to access my voice mail. Any tips on how to create a short cut to my voice mail for free?

1. I want free quick access to my voice mail.
2. I want to get rid of the ads on my home screen for "must have apps" and S Health in particular
3. While my son works for Amazon I don't want to swipe to the Amazon home page
4. I am not interested in My Magazine, how do I get rid of the page?
5. My monthly plan is near $300 so I don't feel anymore charitable.

http://m.androidcentral.com/how-disable-my-magazine-samsung-galaxy-s5
If you want quick access to non visual vm hold down 1 key or add a contact widget and assign it to voice mail. Just touch and hold that amazon and move it to the trash. Contact son for Amazon specials. Just move up wanted apps on front screen down below to your app drawer.

Unable to listen to voice mails for SEVEN DAYS?!?!?!?

It's been a week since I've been able to listen to my voice mails online. (I have five messages, and I hope that none of them are important.) And I see that I'm not the only customer with this problem. Unacceptable, especially since Verizon is a PHONE company first and foremost.
Do you have any plans on addressing this issue any time soon? Please let me know since my contract is up in a few months. As much as I dislike Cablevision, I never had a problem with their digital phone service and they are looking pretty good right now.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Unity 3.1(5) prblm retrieving voice mail for single user

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