Unity 7.0 Unified Messaging Licensing Problem

Question

We have just purchased an upgrade from Unity 4.0(5) to Unity 7.0(2) and a new server.
On the old server we have 310 ordinary voicemail only subscriber licenses as well as 310 unified messaging subscriber licenses and we are currently using only the 310 voicemail subscriber licenses.
On the new server we have bought upgrade licenses and the new license is showing 310 unified messaging subscriber licenses but 0 voicemail only subscriber licenses.
We are therefore getting an licensing violation message immediately after installing Unity on the new server and importing the new license as the server is saying that it is using 1x voicemail only subscriber license when we have none available.
How do I get the server to use the unified messaging license instead of the voicemail only license as there was no option for Unified during installation?
Is there a way to change the existing user accounts from using voicemail licenses to unified licenses please when I import them using DIRT restore or COBRAS import?
Many thanks!

Answer 1

Hi Rob, sorry for the delayed reply I haven't logged onto here for a few weeks. I don't think we've lost any licenses.
After a nightmare with Cisco licensing we finally managed to get the correct migrated Unity 4.0 licenses for our new server. They sent them in several files for some reason, but I found a combination of 4 of them that gave the correct license count that matched the licenses on our old server.
The licenses we have on the Unity 4 system are as follows:
License Feature
Unity 4.0(5) License Files Total
AMIS
Not Licensed
Languages
2
Message recording full length
Licensed
License pooling
Not Licensed
Realspeak sessions
2
Cisco Unity Subscriber
310
Cisco Unity Subscriber Feature – Unified Messaging
310
Voice recognition sessions
N/A
Cisco Unity Subscriber Feature – Unity Inbox
0
VPIM
Not Licensed
Secondary Unity Server
Not Licensed
Voice Ports
16
Now I am trying again to upgrade this system to 7.0, but this time it's an in place upgrade as we're now on the new server hardware already.
As I understand it we just need to add the extra upgrade license to the already installed 4x Unity 4.0 licenses during the upgrade correct?
When I try this, however, it increments the license features as follows:
License Feature
Unity 4.0(5) License Files
New Unity 7.0(2) License File
Total Licenses Shown
AMIS
Not Licensed
Licensed
Licensed
Languages
2
17
19
Message recording full length
Licensed
Licensed
Licensed
License pooling
Not Licensed
Licensed
Licensed
Realspeak sessions
2
36
38
Cisco Unity Subscriber
310
0
310
Cisco Unity Subscriber Feature – Unified Messaging
310
310
620
Voice recognition sessions
N/A
24
24
Cisco Unity Subscriber Feature – Unity Inbox
0
310
310
VPIM
Not Licensed
Licensed
Licensed
Secondary Unity Server
Not Licensed
Not Licensed
Not Licensed
Voice Ports
16
32
48
Upgrade from Unity 4.x
N/A
Licensed
Licensed
Is this the correct number of licenses that should be showing? We were only expecting to have 310 UM licenses and 32 voice ports. I also tried just using the upgrade license on it's own but this doesn't work as there are 0 "Cisco Unity Subscriber" licenses in it so we get a licensing violation error.
Thanks, Paul