Unity Connection Schedules

We have a client who's office is closed every First and Third Friday of each month... When creating an office hours schedule in Unity Connection is there a way to specify Closed on these days without having to add each one specifically, say as a holiday?

Hi Joshua,
You'll have to configure these days as Holidays
The regular "schedules" are based on a repeating 1 week (7 day)
timeframe.
Cheers!
Rob

Similar Messages

Cisco Unity Connection scheduler modify by Enduser?

Hi,
is it possible that a enduser can modify a Cisco Unity Connection schedule?
How to do this if it`s possible?
BR
Michael

You mean schedules associated with call handlers (greeting and transfer rules)? No, those are considered system level objects and can only be edited by an administrator.
if you mean schedules associated with their notification devices and the like, then yes those can be edited via the PCA web interface.

Unity Connection 8.5 Notification Schedule

We have recently upgraded from Unity 4.2 to Unity Connection 8.5. We have a few hundred remote users who we need to set up the outcall notification to their cell phones. As an administrator, we have no method to set up the notification schedule to configure the time of day that the notifications should take place. This option is also not available via TUI. I do find that if we log in to each individual users Messaging Assistant pages we can set the schedule. This is incredibly timeconsuming.
Is there any other method to set a notification schedule for a large number of users?
Thanks for any input.

Does anybody know a way to accomplish this administratively?
I have the same deer in the headlights time consumption feeling right now.

Unity Connection Voice Mail Only- NO MWI template

I am deploying a site with 8,000 mailboxes. 4,000 of those users are voice mail only without a telephone and will NOT require MWI.
I can manually remove the MWI setting from each mailbox, but I am looking at either a BATCH CSV setting or a TEMPLATE that I can turn OFF mwi when creating the users.
Any ideas?
TIA

Hi there,
This setting change is available via Bulk Edit
Bulk Edit> Messages> Disable MWI functionality for this user
Bulk Edit changed in 8.x from where it was accessed in 7.x.
Here's a clip that speaks to how this is run now. You first search and select all
the users you want to change and then choose Bulk Edit;
To Edit User Account Information in Bulk Edit Mode (some editing from original > this example
is for Caller Input settings but you'll see the point)
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Caller Input page, change settings as applicable.
Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545
Try a couple of test users first to come up with the exact plan.
If you prefer you can also use Bulk Edit via .csv
As a test here I tried the Bulk Edit and chose;
User with Voicemail > Users referenced in this CSV file > Next
This then allowed me to browse to an existing "basic" .csv that I had
used to create a test user recently when playing with BAT. In this .csv
I had one user named Bob Uncle with DN/ext 5126. So when I used this method
the Bulk Edit tool (smart puppy ) selected only Bob Uncle for my edit choices
and I was able to change the Disable MWI functionality for this user
Again, please try manipulating some test users to perfect
your methodology.
I have attached the test .csv I used
Cheers!
Rob
Attachments: buncletest Mailboxes.csv.zip (255 bytes)
"Show a little faith, there's magic in the night" - Springsteen

Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
Tim

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Unity connection - how to verify if an email of the voicemail is being sent out

Hi Guys
I am running unity connection 8.5 and I am integrated with exchange 2010. Single inbox seems to be working fine for all users except one. The users info in unity connection looks fine and is pulling down from AD using the LDAP integration just fine. He seems to get voicemail in email about half the time.
I would like to verify if I could what is leaving the Unity connection server to show the issue is related to the users pc setting or the exchange server.
Any way I can use a tool to verify that when a voicemail is left Unity connection sends the message to the exchange server?
thanks
Bill

Hi Bill,
There's no easy way other than looking at traces, really. I'd check to see if the client machine is using Outlook in cached mode, or if they're doing any type of scheduled archiving, or sending voicemails via rules to a local .PST, etc.
Hope that helps,
Brad

Unity 7 upgrade to Unity Connection 10.5

Hello,
We need to complete an upgrade from Unity 7 to Unity Connection 10.5. Note: This is UNITY 7 and not Unity Connection 7. I understand that this will involve using the COBRAS tool to perform the upgrade.
The challenge is that no ESW/UCSS contracts exist, so of course the upgrade will have to be purchased. The upgrade guide for Unity Connection 8.x provides information on the process of migrating from Unity to UCXN however the upgrade guide for UCXN 10.5 does not. My question is whether or not it is possible to upgrade from Unity 7 directly to UCXN 10.5 in order to save from purchasing UCXN 8 (which may not even be possible anymore due to end of sale)?
Any info you may be able to provide to assist with this situation would be greatly appreciated.

Hi,
You can use the COBRAS tool to take a backup from Unity 7.0 and restore it on Unity Connection 10.5. Consolidated Object Backup and Restore Application Suite (COBRAS) is a set of tools designed to allow administrators to backup all subscribers, call handlers, interview handlers, public distribution lists, and schedules and to restore some or all of that information onto another Unity or Connection server. It is specifically designed to allow for partial restores, restores onto different versions or products than the version that was backed up, and “merges” of data from multiple system backups.
http://www.ciscounitytools.com/Applications/General/COBRAS/Help/COBRAS_Briefcase/COBRAS_Briefcase.htm#_Toc383446481
The link lists support upto Unity Connection 10.0 , but 10.5 is also supported.
HTH
Manish

Unity Connection 8.5 message aging

In Unity connection 8.5, if message aging policy "Permanently Delete Messages in the Deleted Items Folder in" is set to N days, does it permanently delete the messages individually exactly N x 24 hours after the message was deleted or does Unity Connection run a purge of all messages past due to be deleted at a specific hour once a day (for example, at midnight).
In other words, if I have it set to 1 day and a message was "deleted" by a user at 1pm today, will Unity Connection purge such message at (1) 1pm tomorrow or (2) some scheduled time tomorrow after 1pm.
Thank you. An answer will be greatly appreciated.

Hi,
The Task agent runs every 30 minutes
Hence the message will be deleted as soon as task agent runs after 1 pm Next day.

Unity Connection 8.5.1 Backup was working before now it won't setup?

My Backups for my Unity Connection 8.5.1 have stopped working. I had set it up when I first installed both the CUCM and Unity Connection 8.5.1, then I had to make a change in the network addresses on the backup server. I was able to restart the backups on the CUCM no problem, however the Unity Connection server wont allow me to setup a new instance of the Backup Server. Before I even get started setting up with the device it says at the bottom of the screen :
The Backup Device which is associated with 1 or more schedule(s) cannot be deleted.
It will allow me to go through the entire process of setting things up but will fail every time. I have run traces on the network, and it never attempts to touch the SFTP server, Can someone shed some light on this?
Thanks, Mark

Hi Mark,
This particular error means that the Schedule has to be deleted before making changes to the backup device. You have to delete the schedule before trying to make IP address change on the existing backup device, or you could create a new backup device and schedule altogether.
Please rate useful posts.

Cisco Unity Connection ViewMail Password manual reset after LDAP change

Unity Connection 8.5.1, Viewmail 8.5.4 and Exchange 2010 with 2008 AD
We are migrating to Unity Connection from Unity 7.0.2 and have discovered that when we change our passwords in AD (scheduled every 40 days) this does not get synchronized with viewmail. Users then receive an error indicating the user ID or password is incorrect and then call the helpdesk to find out where to change this setting. Has anyone found a way around this. It is becomking a huge issue with 1200+ employees.
Hopefully it is on a roadmap for cisco as well?
Thanks
Liz

'its really a different user experience' you are telling me!!!
I like the other features that 8.5 brings but the outlook viewmail single sign on design fault is a big mistake. It even effects cupc client as you have to update the voicemail password in their...
I did read all the documentation carefully, it doesnt mention that the passwords do no sync. From a end user point of view, this is a disator. 95% of our users manage the voicemail through outlook, if the password doesnt update in viewmail then they can not retrieve their voicemail.
anyway, i ve spent alot of time and money building the new connection server, but i have no option but to stick to our unity 5 solution. Luckily i noticed this before i changed/migrated people groupwide.
Thanks a million Cisco, I now have to explain this to our IT director....

Problem deleting user from Unity Connection 8.5.1 - BulkUserDelete

We are having issue deleting a user from Unity Connection 8.5.1
We tried the command line to remove the user, no go. We also installed the CUC Clean Inconsistency 1.2 and that to did not remove it.
We then tried BulkUserDelete tool and the initiial search in BulkUserDelete see's the problem user (alias) but on the next screen where you select the users, on that step the BulkUserDelete no longer see's the problem user.
Anyone know of other way to remove a problem user from CUC?

Thanks, Rob. I appreciate you taking the time to reply. I feel much more confident about the whole procedure now.
I've read many of your replies to others on this same issue so I'm pretty certain you know what you're talking about. One of the documents I read that made me doubt what TAC said is the document by Saurabh - I've read it through several times already and found it very helpful. Thanks for linking to it.
There's a scheduled back up of UC performed every night (all options are checked). Should I still do a COBRAS backup too or is that unnecessary?
Once the upgrade file installation is complete, do I need to do anything else? From what I've read, this is similar to running a Windows (or Mac) operating system update/patch - start the upgrade file, wait for it to run and once it's complete, reboot the system and continue as usual (assuming everything went OK). Is that right?
Thanks again!
Lisa

How to configure Cisco Unity connection 8.x to play an after hours call handler

Hi,
I have CUCM 8.6 and CUX 8.6, we have successfully configured Call Handlers to play greetings. But the problem is greeting is played complete day and all the day in a week. We want to customize this call handler so that it plays only during the business hours and also during the weekdays.
I have a recorded after hours and holiday greetings recorded but unable to find the way to configure it for Holiday greetins. Please help with the configuration part.
Regards
MAC

Hi MAC,
What you need to do is configure a schedule for the call handler. On Unity Connection, you can browse to System Settings > Schedules (and Holiday Schedules). In here, you create your schedules to say which times of the day you are open. You then go back to your call handler and apply these schedules that you've created.
Now when a call comes into the call handler, it will check the time against its schedule and play the appropriate greeting.

Unity Connection 7 with overlapping extension

Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
Please, anyone could advise me how can I proceed with this configuration?
Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
Thank you very much!!!
Bruno

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Unity Connection Schedules

Similar Messages

Maybe you are looking for