Unknown Error 5002 - UK store

I cannot access the UK store any more. When I search I just get the 'unknown error 5002'.

Did you take the latest Security update - about 40Mb - a couple of weeks ago. I did and can't download purchased music anymore. Maybe they need to work a fix for the fix.....

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Unknown error in iTunes Store 11222

For the past couple of days when I've tried to sync my iPod, I've been getting a message "cannot connect to iTunes Store. Check your network connection and try again." Network connection checked. Even ran iTunes diagnostics to confirm that my iTunes was on the net. Passed with flying colors--even said that my iTunes was connected to the Store! But when I tried to connect, got the same message the first time, then on the second click received "unknown error in iTunes store 11222." I need some help here, or the iTune Store techs need to fix a problem. . .
Message was edited by: [email protected]

I got my daughter a brand new Ipod today and was forced to download ITunes V8, and ran into this error. I have spent the better part of christmas trying to get this to work without luck. I have renamed the host file, cleared dns, updated my firewall to assure that itunes is clear to communicate, assured that I don't have proxy server set, etc. I had Version 7 and never had any problems. This thing doesn't do me much good if I cannot purchase music, and it seems this problem has been going on for a while since I see posting from October. I can access any website that I want outside the Itunes application, so it isn't my web connection....any thoughts.

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I'm having unknown error from app store to download Yosemite

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We could not complete your Apple iTunes Store request. Unknown error 5002.

I upgraded to iTunes 7.7.0.43 and am no longer able to connect to the iTunes Store with my AppleID. Here is the exact message I receive:
+"*We could not complete your Apple iTunes Store request. An unknown error occurred (5002).*+
+There was an error in the iTunes Store. Please try again later."+
Well...I've tried for two+ days now. I've been through all of the help/debugging suggestions (e.g., flushed dns, checked firewall, etc.) but still no luck. Please note that I AM able to connect to the iTunes Store using an older AppleID, but it's not the one that has an account balance.
Please help!!

FYI - I don't think this is a PC configuration/firewall issue. I went to the local Apple store last night and asked them if I could try connecting to the iTunes Store using my AppleID from one of their systems. I still received the same error:
+"*We could not complete your Apple iTunes Store request. An unknown error occurred (5002).+*
+There was an error in the iTunes Store. Please try again later."+
Since I can connect to the iTunes Store from my PC using other AppleID's, it stands to reason that this particular problem is with the iTunes Store servers and not with the PC configuration.
APPLE TECHS: Any updates/suggestions you might have would sure be helpful.
null

TS1424 Unknown error 5002. Anyone know what it means?

When trying to signup to iTunes Match i get the error: "Could not purchase iTunes Match. An unknown error occurred (5002). There was an error in the iTunes Store. Please try later."
I"ve been trying to 3 months now!
Help !
Thank you.
Ed

I also have seen this 5002 error for a while. The problem is at Apple's end. The solution posted here: Fix the Itunes 5002 Error worked for me. You need purchase the item one by one or recreate your wish list.

Unknown error 5002

Every time I go to my shopping cart to purchase music I keep getting this error
"We could not complete your ITunes store request. An unknown error occured (5002). There was an error in the Itunes store. Please try again later."
I have been trying for 4 days and nothing has changed. Does anyone have any insight?
Thanks so much!

If you go look in the Using iTunes Store with Windows discussions, LOTS of people are having this problem.
The shopping cart was never intended as a wishlist feature. Some people had 500 items in theirs!
You can
1) Change to one-click shopping
2) Contact the iTS team to have your shopping cart cleared
3) Create a wishlist playlist using these directions: http://docs.info.apple.com/article.html?path=iTunesWin/7.6/en/15355.html

Unknown error -50 in Store ?

Hello,
I'm working in a radio company and I installed iTunes 7 in my pc but doesn't work correctly.
I have a problem in my iTunes Store: "unknown error -50".
Therefore I can't buy anything in the store.
The search is ok!
At home everything is ok.
Where can I check my network settings ?
Any solutions ?
Thanks!
Dell Pentium D Windows XP

Here the solution from our experts of Information Technology:
Configure the proxy to bypass SSL interception for this URL: "phobos.apple.com "
And now it's working 100% !
Many thanks to Corrado !
Dell Pentium D Windows XP Pro

I keep getting an "unknown error" in App Store

Help please! when I try to purchase an App from the store it gives me an "unknown error" and won't let me purchase anything. can anyone help?

Here is a step-by-step of what worked for me:
Create a new user account - let's name it "Test" - I did not make this an administrator account
Log into that new user account (skipping the AppleID/iCloud screen)
Select "Software Update…" from the Apple menu - you will be asked to enter an administrator name and password in or to check for system updates - just provide your normal (admin-enabled) user name and password
If you have any updates available, click "Update All" and log into the AppStore with your normal AppleID/password (this should work since you are in a new user account)
(If you don't have any updates available, I assume that you can also log in using the menu item in the Store menu of the AppStore application though I have not tried that)
As soon as the download starts, you can quite the AppStore application
Log out of your test account and back into your normal account
Open /Applications/Utilies/Terminal
Type the following command:
sudo cp /Users/test/Library/Cookies/com.apple.appstore.plist Library/Cookies/
Open the AppStore again and you should be able to log back in
What does this do? It seems that the com.apple.appstore.plist file in your normal user account has become corrupted - we use a new account and create a new one (which is interchangebale since we use the same AppleID) and move that one back to the main account with the corrupt file.
Andreas

Unknown Error in App Store

I have a 2012 Mac Mini. I downloaded Mavericks last week after the release. I have not been able to download an app off the app store since downloading Mavericks. I recieve the message unknown error. Any suggestions?

If you haven't already done so, sign out of the App Store and sign back in. If there's no change, log out or restart the computer and try again.

I can't download Mountain Lion. Get unknown error from app store.

Has anyone else had this problem? I'm using OS Lion now. Have updated all my apps. Looks like everything is cleared to go.
When I click "download" from the app store, I get an error. Says unknown error. Try again later.

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I can't buy new music because of "Unknown error (5002)"

im not too computer smart and i need help. I can't buy new songs for iTunes because of error 5002 (i have windows). The website doesn't have any help for that error s im asking all of you:). Please help!

I had the same problem. Although I did get 7.1 to work for a while and then suddenly all podcasts coming errored with 39. Also despite Windows recognising my iPod, itunes would never pick it up unless I went into service and manullay stopped and started the ipodservice.
Anyhow gone back to iTunes version 6. Will wait for iTunes 7.2 for one final try.....before giving up.

Unknown error in App Store Cannot download updates.

Saw that issue has be raised before but could not find a solution. Trying to update some apps, get this message: "There was an error in the App Store. Please try again later. (4)" Checked that my Apple ID, password, etc. are correct. Using Mountain Lion 10.8.5, on iMac, version of App store is q.2.2. Help needed. Stuck. Thanks

If you haven't already done so, sign out of the App Store and sign back in. If there's no change, log out or restart the computer and try again.

Attempting to download Mavericks to macbook pro 10.6.8 version. when I try to install, put in my password I get an error message that the app store is unable to download. Unknown error.

getting unknown error from app store when attempting to download. suggestions to fix?

http://www.apple.com/support/mac/app-store/contact/

Could not purchase "". An unknown error has occurred (5002). Assistance Please?

I am trying to purchase itunes but this unknown error (5002) keeps appearing, no matter how many times I try to restart it.
Note I am unable to select device or oporating system so here they are:
Product: ITunes
Operating System: Windows 7
Can anyone please help?

I am having this same problem. It just started today but I can't even get iTunes to open.

Unknown and unexpected error (5002) when using the basket

Hi all
I 've encountered the following error message when I try to buy music by the basket
" Unknown error (5002)" and I can't see my basket ! Does anybody know what I have to do in order to buy and download music!
Thanks !

Hi,
Sorry to hear your basket is the same as my basket and from what I read upon these sacred forums, many otheres are experiencing this trouble as well. If it's a user problem, it appeared just after one of the last two updates. Depricated? Unknown. User problem? Not likely. I wish I had an answer for you. Hopefully someone will have it soon. Mine has been down for 3 weeks now. I even tried uninstalling and trying a previous version. No such luck.
Cheers

Unknown Error 5002 - UK store

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