Unknown MTP error (0x8004c03e) when connecting pTunes to computer

I recently purchased a Palm centro and began using pTunes with no problem.  I bought some headphones for the phone and when I used them, they blew out the speakers.  I had to get a new phone and I took my memory card out of the damaged phone and put it in the new phone.  For some reason, none of the music is still on the card.  This is not a major problem, I thought.  I went to sync all the music onto the new phone, but as soon as I plug into the phone (so it is connected to the computer) and pull up pTunes, it says "Communicating" and then comes up with this: "Unknown MTP error (0x8004c03e)".  I pulled up Media Player on the computer and it recognized the phone.  I clicked the button to sync the music to see if it would work anyway and it starts to sync and then says error for every song.  Please help!  I gave this long description cause I know sometimes with these kinds of problems the more information I can give the better.   
Post relates to: Centro (Verizon)

I found this article on the Pocket tunes website. See if it may help with your issue.
http://www.normsoft.com/kb/idx/49/161/article/
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=centro&mn=centro&cn=verizon
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

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