Unlock the phone from a service provider

I have a contract with a service provider in Australia. I want to unlock the phone so I can use a sim card from USA while I am on holiday there. I have contacted the service provider and they have advised that I have to go onto iTunes to download an application to unlock the phone. Do you know the name of the application I need to download?

They are stringing you along , only the carrier can sanction the unlocking of an iPhone IF  they do as part of their terms and conditions.
Apple act as the carrier's agent by processing the unlock through iTunes no other involvement
Apple have NO say in the process totally a carrier decision

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