Unlocked full price iPhone got locked to previous carrier - now my phone is not working

Question

I paid full price for an unlocked iPhone purchased directly from Apple. I tried to switch carriers yesterday and the move got stuck because the phone was locked to the first carrier I got service with. I went to the Apple store and submitted a service request to have the phone unlocked but it is still showing NO SERVICE.
How difficult can it be to get this phone unlocked? Why is it taking so long?
I don't have service and I have a heart condition and I need a working phone! If it isn't working by the time the stores open this morning, then I am going to purchase an Android phone, and take this iPhone back to the Apple store and throw it in their trash like the worthless piece of garbage it is.

Answer 1

No, I shouldn't be patient and wait several days for Apple to fix THEIR ERROR - they screwed up and locked a phone I paid full price for and purchased UNLOCKED.  It's not my fault that their systems are so slow and difficult when I paid APPLE full price - over $800 - for an UNLOCKED phone to avoid exactly this problem.  I shouldn't have to suffer wtihout phone service because APPLE scerwed up  - they should fix THEIR ERROR right away and not make me wait for days.
I need to have working phone service to talk to my doctor and cardiologist and surgeon about heart surgery coming up.  Or to call 911, heaven forbid. I am going to go buy an Andriod phone today.
Apple is dead to me.