Unsure

I accidentally turned off my computer during an update, now when I turn it on the screen loads the hp sign, the screen goes black and it repeats doing that. I just want to know how to restore back to the last known working condition? Please help

It would help greatly if you identify your notebook and the installed operating system. Otherwise no one can  help you.
We need data from you.  
 see This HP web document if you don't how to locate the model number and\or product number.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Similar Messages

  • HT4972 I am unsure of this update. Do you recommend putting my entire itunes library onto a separate hard drive while i do the latest update? I was told everything in my itunes library as well as my ipod touch would be lost if i do the latest update. Plea

    Im unsure of this update. Do you recommend putting my entire itunes library on a separate hard drive while i do this update? I was told everthing in my itunes library as well as my ipod touch would be lost if i update it. Please help.

    Who told you that?
    I would stop listen to him if he is providing that kind of advice.
    Allan

  • Need Help - Unsure What To Do - On Edge Plan and They Have My Device

    I am in need of help or advice and do not know where else to turn other then here.  I am trying to get in touch with upper management in reference to my account. 
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    I call back on my day off, I actually spend 6 hours of it on the phone with verizon, to be laughed at, lied to and belittled by verizon employees.  I finally get a manager by the name of Natalie Thomas, she explains to me that first she needed to receive the original device in her warehouse before she could do anything.  She also explained to me that she would check it everyday until it got there and once it did she would be in contact with me.  She also gave me her email so we could communicate back and forth.  It was all great until verizon actually received the phone, after that she has no longer answered any of my emails or calls.  I am still without a device and being charged for it. Now every time i called in, everyone had seen the order for the new device, except for Natalie Thomas.
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    Any advice we truly be appreciated, or if someone has a way to get a hold of upper management that would be a huge help. 
    Thanks
    Jason

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