Update CPSID_83708

Have Adobe Reader 9.4.1 installed. Cannot update or remove this. When into Control Panel, Add/Remove programmes, 9.4.1 has a sub file Update CPSID_83708 that states 'cannot be removed'. When I attempt to Change/Remove version 9.4.1 I get a message 'Patch Package could not be opened' No longer able to open PDF files. Any suggestions please?

You can try this:
http://forums.adobe.com/message/3350037#3350037

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Adobe update for Adobe Pro 9.5.2 - CPSID_83708

Since this update was installed on 13 October 2012 I have been unable to use my web capture facility. Any clues on how to tackle this problem?

Try running the Acrobat and Reader Cleanup Tool:
http://labs.adobe.com/downloads/acrobatcleaner.html
and then download the full Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

Acrobat 9.4.2 update breaks 'attach to email' functionality

Everyone - The recent 9.4.2 CPSID_83708 Acrobat update has caused the 'attach to email' function not to work. This is happening for at least two of my users whose computers are running Windows XP Professional. I just installed the update on my Windows Vista machine in an effort to recreate the issue, but the problem did not manifest itself in my Vista machine.
I have read with interest the print problems that several users are reporting related to this patch. I have had no problems printing, but the 'attach to email' issue is extremely troubling to us. I realize that the work-around is to send the attachments directly from our email program which we are doing. However, this does not decrease the urgency to get this resolved. Some of our users are extremely accustomed to accomplishing tasks in a certain manner, and much stress results when I try to change their habits.
When they click 'attach to email', an error message comes up that says 'Adobe Acrobat 9.4.2 has encountered a problem and needs to close.' I am attaching the detailed information that I could view from the error window below. Please advise on how I can uninstall this 'uninstallable' patch. I have currently advised users to opt out of any Adobe updates, but I am sure that people will continue to receive them.
Thanks in advance for any help with this.
Penny Downey

Could someone from Adobe respond to this specific issue so that we know we are being heard? Will the fix for the print issue also resolve the 'attach to email' problem? Is there any work around other than telling users to attach directly from their email programs?
Thanks in advance for your response to our concerns.
Penny

About the Reader 9.5.2 Update

Hi Everybody:
Yesterday, Adobe Reader successfully updated to 9.5.2 - CPSID_83708 as correctly shown on my "Add or remove programs" feature.
However, the app still shows version 9.5.1 in the Help > About Adobe Reader 9... page, same as half of the plug-ins (whether loaded or not) shows version 9.5.1.283 instead of 9.5.2.295.
Also, Adobe PDF Plug-In For Firefox and Netscape "9.5.1.283" in Firefox 13 finds no updates for it, and interestingly, I just found a rare "PLUGINS" folder containing this plugin for Firefox but in the IE program folder?
Is this a known issue or a problem my side?
Thanks in advance.

Hi Pat:
Not all modules are necessarily rebuilt for a security update, so some modules may still remain on the previous version.
I wouldn't have thought of that, being that it's a "quarterly" update.
Can you check what version the following modules have:
C:\Program Files (x86)\Adobe\Reader 9.?\Reader\AcroRd32.dll
C:\Program Files (x86)\Adobe\Reader 9.?\Reader\AcroRd32.exe
C:\Program Files (x86)\Adobe\Reader 9.?\Reader\Browser\nppdf32.dll
You're correct: They still pointing to version 9.5.1.
If main file AcroRd32.exe is still 9.5.1, I suppose the update (contrarily to what I previously thought) did not install successfully at all.
As it was an automatic update process and being that the installer did not show any error message but a successful completition, plus the fact that new version 9.5.2 is listed in my Programs feature - so creating a false impression of a successful installation - I would think that can be classified as a "bug"...... What would you say?
Could it be a factor that the update installed over 9.5.1 and not over its base 9.5.0? meaning that 9.5.1 should've been uninstalled first. This is to say that the automatic mechanism does not work properly for these updates. I don't know - just wondering!
How to troubleshoot this now?
In Reader X they all have been updated to 10.1.4.
I was planning to upgrade to X in the near future (before 9.x EOL) but now I may do it earlier.
Await your advices with interest. Thanks,

Reader Error 1500, CPSID_83708, Please Help!

I have a most difficult problem with Reader. I currently have version 8.2.4 installed on my computer, and have for years now Reader updated itself automatically. An icon would appear in my system tray, I would click it, and the update took place no problem. Not this time however.
My computer is an HP Pavillion, A250E, bought in 2003. It runs Windows XP Home Edition, version 2002. It has Service Pack 3 installed. My problem began today, 10/7. I noticed the update icon in my tray, so I clicked on it. When I did, I noticed it said "Installing Update" and "Patching files". It also said "File: Updater.api Size: 224355 bytes". I let this run for a while, then noticed that nothing seemed to be hapoening after about 5 minutes. I waited another 5 minutes, and nothing had yet happened. Now, all that is going on is that I have this icon just sitting in my tray, and when I click it, I see a window open with the information that I indicated above.
I then went online to search for solutions. Probably the best was to download the Windows Installer Clean-up utility. So I did that...Microsoft does not seem to support the utility anymore, so I downloaded it from Majorgeeks.com. However, when I try to install it, I get a message saying "Error 1500: Another installation is in process". I then have an opportunity to retry or cancel the installation of the clean-up utility. When I choose Retry, nothing happens. I continue to hit Retry, but nothing happens. I am then forced to abort the install of the clean-up utility.
I have seen that using the clean-up utility has worked for some people. However, I cannot even install it on my computer. I'm not seeing the error 1402 that a lot of people are having along with the error 1500.
I have tried to uninstall Reader from my conputer using Add/Remove programs from within Windows, but when I do, I get this message: "Another installation is already in progress. Complete that installation before proceeding with this install."
As you can see, I am in a vicious Catch-22 here. I can't install the clean-up utility to uninstall the update, and I can't uninstall Reader itself.
Could someone please help me? I would like to uninstall the update or uninstall Reader and do a fresh installation. By the way, according to Add/Remove programs within Windows, there is this listed under Adobe Reader 8.2.4: "Adobe Reader 8.2.4 - CPSID_83708". I believe that is the update giving me these problems.
All seems well with my system except for this issue. I am concerned about system safety though...unless I can update Reader, I could get a nasty virus or who knows what the next time I look at a PDF.
Any help would be greatly appreciated. Thanks to one and all for any help.
Thank you
Dave K.

Here are the steps that should help-
1. Start Reader application, open Edit\Preferences menu and select Updater
2. Disable automatic updates
3. Reboot the system
4. Install Cleanup tool and get rid of Reader
5. Install new Reader from Adobe.com
Good luck

Adobe Reader 9.3.3-CPSID_83708 is causing problems but ADD/DELEATE will not allow me to deleate. Why

Adobe Reader 9.3.3-CPSID_83708 is causing problems but ADD/DELEATE will not allow me to deleate. Why

Do you have admin rights on your system? Can you uninstall other programs?
If yes and you still think you have downloaded wrong update, use windows cleanup utility to remove this installation. You can find cleanup utility at several websites eg.
http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html
Then reinstall 9.3 Reader from adobe website and update it to 9.3.3 using Help>Check for updates.

I am trying to remove Acro Pro 9, and install Acro Pro X. Cannot Uninstall Update 9.5.1--?

I am trying to remove Acro Pro Nine from a machine, and to install Acro Pro X.
I manually "deactivated" the Nine, as instructed.
Now I go to Win XP "Add/Remove Programs" -- there is the Acro Pro, and there is a separate entry for Update 9.5.1. Win XP says "This update cannot be removed."
I would rather not crash this machine. If I remove the core Acrobat 9 Pro, will "Adobe Acrobat 9.5.1 -CPSID_83708" be a problem?
Thanks!

Hi Xenophon,
You can remove the Acrobat 9 Pro from your machine and that will itself take care of the entry named "Adobe Acrobat 9.5.1 -CPSID_83708".
This entry denotes the latest update to Acrobat installed on this machine.
You don't specifically need to worry about this.

Tecra M9-136 - BSOD during Vista SP2 update

Tecra M9-136 asked this morning to update to Vista SP2 and during the process the BSOD 0x0000007E arrived. Restarted in Safe Mode and the installer continued and then finally reported that the update had failed - and reverted to SP1. This took most of the morning.
It will start in Safe Mode but on a normal boot-up, Vista SP1 gets through the fingerprint recognition and then fails with the same BSOD (it doesn't get as far as displaying the desktop).
The laptop has BIOS level 1.80. I've tried in Safe mode to install 1.90 but it tells me that the battery has insufficient charge and the power adapter isn't attached. Both untrue.
Stuck - need advice. Could this be a hard fault? Can't see how I can update anything if it's a soft fault.
thanks

The message with the BSOD mentioned checking BIOS and driver versions. Anyway, no change made to that.,
I tried System Restore but the only available restore point was the SP2 installation. I thought Vista was supposed to save a restore point every 24 hours even if nothing new had been installed.
I've now found in System Information / Windows Error Reporting several messages like this:
28/09/2009 12:08 Windows Error Reporting Fault bucket 0x7E_NULL_IP_DRVNDDM+57bd, type 0
Event Name: BlueScreen
Response: None
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\Mini0928 09-04.dmp
C:\Users\me\AppData\Local\Te mp\WER-75660-0.sysdata.xml
C:\Users\me\AppData\L ocal\Temp\WER7D78.tmp.version.txt
& #x000d;
These files may be available here:
C:\Users\me\AppData\Local\Mic rosoft\Windows\WER\ReportArchive\Report06d1c4b5

Cannot open and update IPhoto after upgrading to OXYosemite

From the App store, I downloaded and installed OXYosemite. There are 2 more updates available: iPhoto and iMovie. When I try to upload them, the notice I get is "Update Unavailable with This Apple ID This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
I have 2 apple IDs when I inquire about my ids. Signing in App Store with either of them, doesn't resolve the problem. I get the same notice. iTunes, Mac, mobile downloads, all use the same apple IP, only for the computer downloads from App Store isn't working.
What should I do?
Thanks, Sev

I have the same problem and can't find out how to correct it. Unable to update iPhoto or iMovie .. I get the same message as above user. Help!

Error message: "playlists selected for updating no longer exist"

I tried to update my ipod nano and I guess I had deleted a playlist, but since then, I have not been able to update. Every time I try, I get the following message:
"Cannot be updated because all of the playlists selected for updating no longer exist."
I haven't been able to highlight which playlists are selected to begin with.
I read through the manual and thought that maybe rebooting the whole system might work. So I deleted Itunes from my computer and re-installed.
Then I tried re-setting my ipod. So now I have nothing on my ipod.
I also deleted everything from my library, thinking it might help to start from scratch. Nothing has worked.
How do I "select" and "unselect" playlists so I can get up and running again?

Here you go.
http://discussions.apple.com/thread.jspa?messageID=607312&#607312

Error message iPod cannot update b/c all of the playlists no longer exist

Hello. I have been getting this error message. "Songs on the iPod "MAR(the name of my iPod)" cannot update because all of the playlists selecting for updating no longer exist." And my playlists are still on the left side in my iTunes. They do exist. I have a feeling ths might have to do with the fact that on vacation the person I was visiting gave me a gift of putting all of his music that would fit into the external hard drive part of my iPod, and for the past week or so I have been putting that music onto my 40 GB portable hard drive at home. I suspect I took a vital folder out of my iPod by accident. Right now I have the folder iPod_control if I open my iPod up in My Computer. Am I missing something? Right now my iPod is empty because iTunes made a composite playlist last week and I deleted it thinking I could get my real playlists back. Can you help me, or reccomend a site/someone who can? Thank you.
PC Windows XP

hiya!
And my playlists are still on the left side in my iTunes. They do exist.
let's just doublecheck this. folks get this message if they have "automatically update selected playlists only" selected in their itunes "ipod" preferences tab. so bring up that tab ("edit > preferences", click "ipod" while the ipod is showing up in the source list), and do a playlist by playlist crosscheck of the playlists selected in that tab, and the playlists showing up in the itunes sourcelist.
is there any playlist selected in the preferences tab that isn't showing up in the sourcelist?
love, b

Video IPOD no longer recognized by Itunes and wont Update

This is a long complicated issue. My Ipod has been working flawlessly until 2 weeks ago. Someone tried to plug it up to their computer to charge it and it wiped out my library and added their library. At first i was thinking no big deal, i will just reconnect it with my computer and it will load my library back on. However once connected to my computer it is not recognized by itunes. So i did a reset , which seemed to be working great and it started "updating" about 80% through that process it gave me an error message that says " This disc can not be written to or written from" now I have no idea why it would say that? and although it seems completely wiped out and useless, it still shows that much memeory is missing in the "about ipod" screen on the ipod. So i know the information is there somewhere , somehow?... Anyway I dont know what to do, Does anybody have any suggestions?
Oh and I have also uninstalled and reinstalled the Itunes program to make sure it is up to date. WOuld adding new songs to my library have caused this problem?

1. Try Resetting the iPod. Hold Select and Menu for 6-10 seconds - until you see the Apple Symbol.
2. Use iPod Updater to restore your iPod to factory settings.
See if those two steps clear up your problem.

Error during OS 4.2 update; Ipod no longer recognized by windows or itunes;

I've had my 3G 8gb since last Feb and never updated the OS (3.1.3). Yesterday I tried updating to 4.2. (OS: Windows Vista 64bit Home Premium; iTunes: 10.1.1.4) There was an error (unfortunately did not make a note of). Now my ipod touch is stuck in "Recovery Mode" and cannot be seen by Windows or iTunes. Windows does detect new hardware but when I browse for the drivers, I get the error "Could not find driver software" after I pointed exactly where it was located in C:\Program Files\Common Files\Apple\Mobile Device Support and C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. I've tried removing all Apple software from my computer and then reinstalling iTunes but I get the same results. I don't know what else to try. Any ideas? Thanks!

I found a solution last night through http://support.apple.com/kb/ts1538. But thank you for trying. The worst part was that I was doing the right thing all along but I think there is a bug in Vista (or I don't understand why I couldn't do it the way I was). On the window that appears after I clicked "Browse my computer for driver software", there are 2 options. The first says "Browse for driver software on your computer" which has an edit box under it and a "Browse" button next to the edit box which allows you to pick the parent directory that driver is in. The second option says "Let me pick from a list of device drivers on my computer". I knew where the drivers were so I was doing option one and it would not work (many repeated attempts after re-installing iTunes, etc.) - VERY FRUSTRATING. But now I'm up and running!!!

Error while updating a plan

Hi,
I have encountered an error while updating a plan. While i update the uplan , the grid gets filled but it throws a message stating
"Maximum Number of Result Blocks has been reached"
Maximum number of Result Blocks has been reached.
[Oracle BAM Enterprise Link error code: DC -- 0x1, DC -- 0xD4]
Error while processing the data for the step 'Grid'
[Oracle BAM Enterprise Link error code: DC -- 0x1, DC -- 0x83]
Maximum number of Result Blocks has been reached.
[Oracle BAM Enterprise Link error code: DC -- 0x1, DC -- 0xD4]
Error while processing the data for the step 'Grid'
[Oracle BAM Enterprise Link error code: DC -- 0x1, DC -- 0x83]
Update of Plan "deposittest created 7/19/2007 5:11:50 PM" failed.
[Oracle BAM Enterprise Link error code: PlanMgr -- 0x1, PlanMgr -- 0xD5]
The data updation stops after the row count 49900.
Please help to resolve this error .
Thanks in advance.
Regards,
Lathika

Hi,
in BAM-Administrator you should rraise Parameter "MaxResultBlocks".
BAM originaly is al licensed Software from Group1 named "Sagent Data Flow".
This may help searching the web.
Greetz,
GOI

Macbook4,1 10.6.8 and firmware update - what went wrong?

Macbook 4,1 2008 2.4Ghz (not unibody). I recently reformatted my hard drive and reinstalled 10.6 from the Retail DVD and all seemed to go well. The MB was working fine up to that point. I then set up the MB (network, date and time, etc.) and repaired permissions.
I then checked Software Update and downloaded and installed the recommended updates to 10.6.8.
Again, all seemed to go fine. System booted and I repaired Permissions again. I went to the Apple web site, a couple of other web sites, and Software Update found another update to install: Firmware. Though I don't remember what version.
I clicked OK and it installed.
Upon reboot, it seemed to install okay.
But then I left the Macbook and it went into Sleep.
I didn't come back to it again until the next day.
When I pressed a key to wake it, I got what I now know is the screen that appears after you wake it from SAFE SLEEP. As per this Apple KB article: http://support.apple.com/kb/HT1757.
And this is where the problems started.
After the MB woke to the Safe Sleep screen, which shows the desktop a little "out of focus", the progress bars started filling in from left to right, BUT before they completed, the screen went BLACK.
And it has had a problem with black screen ever since. I can boot the MB from internal or external HD or from DVD, and it seems to boot fine. Boot chime, Apple logo, spinning wheel, then at the point where it pauses, blue screen, then goes to desktop, instead the screen goes black.
It finishes booting, but seems to go into Sleep.
I can wake it by pressing a key, but the screen either comes on and goes black again after 10 seconds, or I get the Safe Sleep wake screen, and then it goes black after 10 seconds.
And at boot or when waking the MB, the front LED flashes 5 times. There are no error beeps.
I've tried changing RAM, but problems remain.
So what's all this? Any ideas?
The display doesn't seem dead, as it works to boot and wake. The MB works fine with external monitor.
It's weird, but I can't think of anything apart from the Firmware update. The problems started right after installing it.
Unfortunately, this model of Macbook doesn't have a Firmware Restoration image to download and burn to CD. It is the ONLY Mac at this point that doesn't have this!
I called Apple support and even bought the 49 Euro Pay Per Incident service, which proved to be the same as throwing 49 Euro out the window. The only "technical" support they provided was to Reset the SMC, which you can find out about FOR FREE at the Apple website. And which I'd done anyway. I'd also reinstalled the MacOS. Don't want to beef too much, but sheesh, you've already got a Macbook that might need costly repairs, and they make you pay 49 Euro BEFORE they even ask you about the problem and what you've done to try to solve it. I'm tempted to say "ripoff". I mean, if all they can offer you is the advice to reset the SMC - which Apple offers for free at their website - then that's pretty poor service for 49 Euro, to say the least.
Apart from the wasted 49 Euro, I'm pretty peeved about the Firmware update (or so it seems) wrecking a perfectly working 2008 Macbook. I don't know how to convince Apple of this, but I'm certainly going to try.

Thanks for the reply.
Re. the Displays setting, the Macbook display isn't recognized and mirroring isn't an available option.
I've scoured the net and the idea of replacing the PRAM battery may be something to try. I read a post by a guy with a Macbook logic board screwed up by a Firmware update, which he solved by replacing the PRAM battery, as when you disconnect it you reset the logic board.
Which capacitor?
No luck so far with talking to Apple. I will try to get hold of someone a little more tech savvy and/or in a position of authority, as it seems that the Firmware is the culprit. Obviously a million other things could go wrong with a Macbook, but given the timing here it looks like the Firmware. Firmware updates can and occasionally do screw up a computer, as most manufacturers will warn you before you apply the update: PC makers, printer makers, etc. And they probably warn you that it's all your responsibility if anything goes wrong. But re. the Apple Firmware update:
1) it came thru Software Update
2) there was no warning
3) to make things worse, there's no Firmware Restoration image that I can burn to a CD to reflash the logic board: this is the only Apple computer that doesn't have a Firmware Restoration option
I'll try to get thru to a manager and convince him/her that the firmware may have been the cause.
Do you think an authorized Apple tech might have access to some way to do a firmware restoration? Something not avaiable to mere mortals? Because if not, the only solution looks like a new logic board.

Update CPSID_83708

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