Update General error in Excel EPM add-in

Hello!
My problem is the following: each time I try to initiate a connection in the EPM add-in in Excel, the system requires me to execute an update. The update takes ages and finally, I get an error message (see hereafter).
The version I currently have is : 10.0 SP 15 Patch 2 .NET 3.5 (Build 8586) and the version it wants to install is 10.0.0.8602.
It is very annoying since I cannot do anything but accept the installation...
What should I do?
Thanking you in advance.

Hi Anais,
At first, what is your BPC Server SP level?
I think this behaviour is produced because your BPC server is on the latest SP and need the supported latest EPM version too.
If you're running under BW 731, I guess you're in SP05. Otherwise if you're in BW730, your BPC server should be on SP12.
If my guess of above is correct, you should install the latest EPM (SP16) which required by BPC SP12. See SP12 central note 1893075 :
You are suggested to update the SAP BusinessObjects EPM Solutions add-in for Microsoft Office to
version SP16 for use with this release of Planning and Consolidation. We recommend that you install
all components at the same time to ensure version consistency.
I suggest you uninstall current EPM, download the latest one SP16 (10.0.0.8602) or directly from the BPC Web client on the right panel (it will ensure version consistency between EPM and BPC Server) and install the EPM again.
Regards,
Ridwansyah

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