Updater always fails error 1301

With each updater I get a error 1301 saying the file was modified since its installation. Yeah, of course. It was modified by the last two updates. So on both my computers: one running Snow Leopard, one running Tiger, I have to completely reinstall AA to get the updaters to run. Everytime.
I searched the archives and am surprised no one else is having these issues or maybe I did the wrong search.
This is CS4

Hi phrarod,
You can try out the solutions mentioned in the following link
http://kb2.adobe.com/cps/407/kb407621.html
Hope it solves your problem.
regards,
hit.ananad

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HT4623 update always fails when i download it

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Why do Extension Manager "updates" always fail to "update"?

Why to Extension Manager "updates" always fail to "update"?

What's your current Extension Manager version (6.0.X or 7.0.X or ...)? What's your OS (Windows 7 or Mac)?
If you are using Extension Manager CS6, the simplest way is to delete the EM installation folder manually, then download the latest full installer from http://www.adobe.com/exchange/em_download/em6_download.html and install it, then you will have the latest update.
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Software update always fails due to "unknown error"

When I attempt to install software updates on my Macbook Air the process always fails with an error message that says "unable to install due to unexpected error" (or something like that). Any ideas how to fix this problem? I've found some references to this problem in the discussions but the proposed fix didn't work for me.
Bruce

Nov 12 10:37:29 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ->T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: inHostDiskUDS=0x10ad36c20=disk0s2=Macintosh HD inWhatStr=RecoveryInfoBaseSystemVersion
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did get booterRecoveryUDS=0x10ad36ae0=disk0s3=Recovery HD
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did mount nobrowse; MP=/Volumes/Recovery HD OMS=0x7fdf6a5067f0
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: getting dict from file=/Volumes/Recovery HD/com.apple.recovery.boot/SystemVersion.plist
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: got dict (or NULL=will return err): oooInfoDict=0x7fdf6c006f00
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did if-needed-best-effort unmount
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
        ProductBuildVersion = 11E2702;
        ProductCopyright = "1983-2012 Apple Inc.";
        ProductName = "Mac OS X";
        ProductUserVisibleVersion = "10.7.4";
        ProductVersion = "10.7.4";
Nov 12 10:37:30 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:31: --- last message repeated 1 time ---
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: Firmware is up to date.
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: model = MacBookAir5,2
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:37: --- last message repeated 4 times ---
Nov 12 10:37:37 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 501, 986, 0
Nov 12 10:37:37 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 501, 986, 0
Nov 12 10:37:41 Bruces-MacBook-Air Software Update[986]: Calculated need 5167.634 MB; 91316.322 MB free; 91316.322 MB available with MTM reclaim
Nov 12 10:37:50 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 501, 986, 0
---- download, install and reboot started here -----
Nov 12 11:12:15 Bruces-MacBook-Air Software Update[986]: Calculated need 3686.898 MB; 89835.094 MB free; 89835.094 MB available with MTM reclaim
Nov 12 11:12:15 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 501, 986, 0
Nov 12 11:12:18 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 0, 1060, 0
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: ----- Begin install -----
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: request=PKInstallRequest <5 packages, destination=/>
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: packages=(
        "PKLeopardPackage <file://localhost/Library/Updates/041-6215/FlashbackMalwareRemover.pkg>",
        "PKLeopardPackage <file://localhost/Library/Updates/041-6259/MacBookAirMid2012SoftwareUpd1.0.pkg> ",
        "PKLeopardPackage <file://localhost/Library/Updates/041-6725/MacBookAirandMacBookProUpd1.0.pkg>",
        "PKLeopardPackage <file://localhost/Library/Updates/041-7916/MacOSXUpd10.7.5.pkg>",
        "PKLeopardPackage <file://localhost/Library/Updates/041-7916/RemoteDesktop.pkg>"
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: Skipping component "com.apple.ColorSyncUtility" (4.7.4-4.7.4-235011000000000-*) because version 4.7.5-4.7.5-235012000000000-* will also be installed.
--- many more lines of "Skipping component" deleted ---
Nov 12 11:12:21 Bruces-MacBook-Air installd[1061]: PackageKit: Skipping component "com.apple.iokit.IOUSBFamily" (5.0.8-5.0.8-508004001000000-*) because version 5.1.0-5.1.0-510004006000000-* will also be installed.
Nov 12 11:12:26 Bruces-MacBook-Air installd[1061]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.RemoteDesktop (prefix path=/)
Nov 12 11:12:26 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6215/FlashbackMalwareRemover.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:27 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6259/MacBookAirMid2012SoftwareUpd1.0.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:30 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6725/MacBookAirandMacBookProUpd1.0.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:36 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-7916/MacOSXUpd10.7.5.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:13:12 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-7916/RemoteDesktop.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:13:12 Bruces-MacBook-Air installd[1061]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Nov 12 11:13:13 Bruces-MacBook-Air installd[1061]: update_dyld_shared_cache[1068] updating i386 cache because current cache file contains a different set of dylibs
Nov 12 11:13:18 Bruces-MacBook-Air installd[1061]: update_dyld_shared_cache[1068] updating x86_64 cache because current cache file contains a different set of dylibs
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: PackageKit: Using sandbox version of /usr/libexec/xpchelper
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: PackageKit: xpchelper --rebuild-cache --overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: Deferred path /System/Library/PreferencePanes/.Displays/V1/Displays.prefPane/Contents/Resourc es/Dutch.lproj/DisplaysPref.nib/objects.nib is not in sandbox and will be skipped.
--- many, many more lines of "Deferred path ... is not in sandbot and will be skipped ---
Nov 12 11:13:24 Bruces-MacBook-Air installd[1061]: Deferred path /System/Library/PreferencePanes/UniversalAccessPref.prefPane/Contents/version.p list is not in sandbox and will be skipped.
Nov 12 11:13:24 Bruces-MacBook-Air installd[1061]: open on /System/DeferredInstall/Scripts/Shove: File exists
Nov 12 11:13:26 Bruces-MacBook-Air installd[1061]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=114 "An error occurred while setting up files for deferred installation." UserInfo=0x7fd263b62cc0 {NSLocalizedDescription=An error occurred while setting up files for deferred installation., NSUnderlyingError=0x7fd263c16a20 "“Shove” couldn’t be copied to “Scripts” because an item with the same name already exists."} {
        NSLocalizedDescription = "An error occurred while setting up files for deferred installation.";
        NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=516 \"\U201cShove\U201d couldn\U2019t be copied to \U201cScripts\U201d because an item with the same name already exists.\" UserInfo=0x7fd263ba9890 {NSUserStringVariant=(\n    Copy\n), NSDestinationFilePath=/System/DeferredInstall/Scripts/Shove, NSFilePath=/private/tmp/PKInstallSandbox.RfMmtE/Scripts/com.apple.pkg.update.os .10.7.5.11G63b.delta.6mH88d/Shove, NSUnderlyingError=0x7fd263c4da50 \"The operation couldn\U2019t be completed. File exists\"}";
Nov 12 11:13:26 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 0, 1060, 0
Nov 12 11:13:26 Bruces-MacBook-Air Software Update[1060]: Error: An error occurred while setting up files for deferred installation. (PKInstallErrorDomain code 114)

11.0.4 Updater installation failed - error U44M1P7

For the benefit of others, I wanted to post the steps that fixed this issue for gbrozk1:
Open Extension Manager CS5.
Select Dreamweaver on the left, and then remove the HTML5Pack (11.0.3 Updater) extension.
Repair the installation of Dreamweaver using your original installation media.
To do this, insert your original installation DVD, or double-click the downloaded DMG file, and then double-click Set-Up.app to begin the installation.
When given choices of which products to Install/Re-install, uncheck everything except Dreamweaver. (That is, we need to be sure Dreamweaver is selected to be re-installed. Re-installing repairs the installation.)
Follow the remaining on-screen instructions to complete the re-install/repair of Dreamweaver.
Restart your computer.
Install the 11.0.4 update.
Hope that helps someone!

I have had the same problems as you @davert2
Dreamweaver CS5 11.0.4 Updater
Installation failed. Error Code: U44M1P7
I have done the following to try and rectitfy the error:
1. I tried Carey Burgesses help here - http://forums.adobe.com/thread/848587?start=0&tstart=0
2. Installing the update manually from here - http://www.adobe.com/support/dreamweaver/downloads_updaters.html
3. As suggested - removing the /AAMUpdater folder here - http://forums.adobe.com/thread/847350?start=0&tstart=0
4. Tried the "fix" link - http://kb2.adobe.com/cps/902/cpsid_90241.html - dead link
I am not going to reinstall CS5 because I can't get a fix, I'm not all together sold that THAT would fix the error either...
Anyone have an actual solution for this?
That was the post from me in November...
As of today, I've had the Adobe Application Updater run 3 times this morning, all with the same result.
I am on a Mac, 10.7.2 and am running CS5 - Dreamweaver runs fine there are no issues there, I have now 3 Adobe Application Manager updates in my tool bar... As soon as it runs again, I'll have 4...
Anyone have any answers that DON'T involve reinstalling Dreamweaver?

ITunes update always fails on Windows 7 x64

I have had this problem for over a year on my Windows 7 64-bit system. Whenever there is a new version of iTunes, I try and update using the iTunes Software Update notification that pops up. This always fails to install. I am then forced to uninstall it fully and re-install using the directions located here:
http://support.apple.com/kb/ht1923
The above works but is a major hassle. I don't understand why this keeps happening and have looked for solutions here and elsewhere. Any help would be appreciated.
Thanks!

I have had this problem on my x64 Win7 machine for as long as I can remember. I may however have found a solution. I recently added another User Account (non-admin) to my machine so my wife could use it too. Whilst logged in her account today iTunes popped up with an update. I had tried this update (10.6.3.25) on my windows account a couple of times with it failing each time. I had decided I could no longer be bothered going through the full uninstall/reinstall process again and wasn't going to bother.
For some reason though I thought I'd give it a go on my wife's windows login. It worked just fine.......
So my suggestion is to create another Windows User Account and see if you can update iTunes from that account instead. It's the first time in at least 18 months that iTunes update has worked properly.

Update install fail Error 81

Update install fail with Error 81 ; "another installer running" I have no other installers running on this machine. Any solutions to this? Thanks!

Hi,
This error appears when there are some background program running in the machine, the best option is to complete close the machines that all running process are closed. Restart the machine, it should work.
You can also kill all the process related to CC in task manager/activity monitor & then launch.
http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_You_are_already_running_another_installer_
Regards,
Sheena

CC updates always fail? Need help.

Hello all,
I have CC and a prompt to update Premiere Pro and Photoshop two programs I use frequently. Recently, however, I have been unable to open either because I have yet to install the updates. Problem: each time I try to install the updates they fail midway through the process. I've tried dozens of times and they never work.
There's only one thing I can think of.
When I first downloaded CC, it failed installing midway through each time as well. When I contacted support, they were able to instruct me to delete some temp file (or something or other) in the Adobe folder in finder, so I can imagine there may be a problem with that kind of cached file or something like that again. The whole issue had something to do with the fact that I had previously had a trial of CC months earlier.
Anyway, if anyone has a possible solution to this issue I'd be especially grateful. I am editing a film for film school that is *required* to be cut on Premiere though I'm usually working with other programs so it's time sensitive to a degree.
Thanks!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Initialize update always fail with error 0x6982

My card was working fine but now everytime I call initialize update I get 0x6982, I have used the card multiple times with initialize update without External Authenticate command, each time I reset the card after Initialize update, yet now it is not work, does it mean that there is some blocking happened to the card because of the many Initialize update I have sent.

Hi,
This card is now locked and you will no longer be able to authenticate to the card manager. It is not the reseting of the card that resets the retry counter, it is a successful external authenticate that does this. This way an attacker cannot reset the retry counter when attempting to brute force the card keys.
If you are testing the INIT UPDATE and EXT AUTH steps, you should perform the INIT UPDATE once and record the data (host and card challenges etc) and keep working on this static data (without even having a card in the reader) and try to authenticate the card cryptogram received. Once you have the card cryptogram verified you should be able to execute EXT AUTH successfully.
Cheers,
Shane

Creative cloud updates always FAIL. i have tried everything in the forum short of uninstalling all my software--which will take too long. HELP i have very very very frustrated and am spending a lot of money for the pleasure.

I don't want to start a discussion. i need help. from an adobe tech support. please.
i have followed the suggestions of dealing with a failed update and nothing works.
this is high frustrating.
i repeat: I DON'T NEED HELP FROM OTHER USERS. I WANT A TECH SUPPORT PERSON FROM ADOBE.

Barbarajones what specific errors are you receiving when you try to apply the update? Do you receive any specific errors? What update are you trying to apply?
If you are looking for direct support then please contact our support team at Adobe - Contact Support – Download and Installation.

Illustrator CS5 Update "installation failed" error

Hello folks!
I need your help.
I am getting an "installation failed" on the AI CS5 15.02 Update. When I run the Adobe Support Advisor, it says: "The module found no issues to report for the selected log file."
Is anyone experiencing this?
Any suggestions?
I am using Mac OSX 10.6.6.

Thanks Mylenium. Here is my Log file.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
OSX version: 10.6.6
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 177 miliseconds (0.177 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5
Updating media info for: {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5
Path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5/payloads/AdobeIllustrator15-mul-231210154506/AdobeIllustrator15-mul-231210154506 .dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x86 ---------------
[       0] Tue Mar 15 14:47:14 2011 INFO
______ Verify Dependency Subscribers ______
[       0] Tue Mar 15 14:47:19 2011 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is: false
Action string for {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
::START TIMER:: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3 miliseconds (0.003 seconds)
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionOpenProc
Custom action return code: 0
:: END TIMER :: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
Calling the custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
[       0] Tue Mar 15 14:47:20 2011 INFO
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 332 miliseconds (0.332 seconds)
::START TIMER:: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
[       1] Tue Mar 15 14:47:20 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[       1] Tue Mar 15 14:47:21 2011 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdir8QEJnRKe/Install.db
[       1] Tue Mar 15 14:47:22 2011 ERROR
15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Command ARKPatchCommand failed.
[       1] Tue Mar 15 14:47:22 2011 INFO
Completing installation for payload at /private/tmp/.tempdir8QEJnRKe/Install.db
[       1] Tue Mar 15 14:47:22 2011 ERROR
15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Error rolling back command ARKPatchCommand
[       0] Tue Mar 15 14:47:23 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3039 miliseconds (3.039 seconds) DTR = 3.94867 KBPS (0.00385612 MBPS)
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 335 miliseconds (0.335 seconds) DTR = 11.9403 KBPS (0.0116604 MBPS)
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[       0] Tue Mar 15 14:47:25 2011 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[       0] Tue Mar 15 14:47:25 2011 ERROR
The following payload errors were found during install:
- Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
[       0] Tue Mar 15 14:47:25 2011 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 20362 miliseconds (20.362 seconds) DTR = 1.768 KBPS (0.00172656 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s), 0 warning(s)
ERROR: 15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Command ARKPatchCommand failed.
ERROR: 15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Error rolling back command ARKPatchCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
OSX version: 10.6.6
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 959 miliseconds (0.959 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5
Updating media info for: {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5
Path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5/payloads/AdobeIllustrator15-mul-231210154506/AdobeIllustrator15-mul-231210154506 .dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x86 ---------------
[       0] Tue Mar 15 15:01:55 2011 INFO
______ Verify Dependency Subscribers ______
[       0] Tue Mar 15 15:02:02 2011 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
[       0] Tue Mar 15 15:02:03 2011 INFO
BEGIN Setting requested payload actions
Value returned on lookup of payload: {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is: false
Action string for {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
::START TIMER:: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 44 miliseconds (0.044 seconds)
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionOpenProc
Custom action return code: 0
:: END TIMER :: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
Calling the custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 395 miliseconds (0.395 seconds) DTR = 10.1266 KBPS (0.00988924 MBPS)
::START TIMER:: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
[       1] Tue Mar 15 15:02:03 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[       1] Tue Mar 15 15:02:05 2011 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdir4LwLrwFg/Install.db
[       1] Tue Mar 15 15:02:06 2011 ERROR
15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Command ARKPatchCommand failed.
[       1] Tue Mar 15 15:02:06 2011 INFO
Completing installation for payload at /private/tmp/.tempdir4LwLrwFg/Install.db
[       1] Tue Mar 15 15:02:06 2011 ERROR
15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Error rolling back command ARKPatchCommand
[       0] Tue Mar 15 15:02:06 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3027 miliseconds (3.027 seconds) DTR = 2.64288 KBPS (0.00258094 MBPS)
[       0] Tue Mar 15 15:02:07 2011 INFO
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 332 miliseconds (0.332 seconds) DTR = 12.0482 KBPS (0.0117658 MBPS)
[       0] Tue Mar 15 15:02:08 2011 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[       0] Tue Mar 15 15:02:10 2011 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[       0] Tue Mar 15 15:02:10 2011 ERROR
The following payload errors were found during install:
- Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
[       0] Tue Mar 15 15:02:10 2011 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 30749 miliseconds (30.749 seconds) DTR = 1.17077 KBPS (0.00114333 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s), 0 warning(s)
ERROR: 15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Command ARKPatchCommand failed.
ERROR: 15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Error rolling back command ARKPatchCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Ios 7.0.3 update/restore fails. error code 12

Hi.
I have tried to update my iPhone 5 to iOS 7.0.3 from itunes.
My previous iOS version was 7.0.2. 2GB free space before updating. I have backed up previously. everything was ok.
Itunes sent a message with error code 12. Can not install update.
Iphone screen showed the apple logo and an almost full gauge when itunes sent the error.
I have tried many times and the result is always the same ( previous reboot, itunes update, no Virtual OS environments, restore)
Macbook pro OSX 10.7.8/ iTunes 11.1.2
Any help?

this just happened to me. ended up having to replace it since it was already a warranty replacement.
i'm curious tho, did anyone else experience issues with their service on AT&T prior to the restore issue?
my phone was searching for service for about 3 days. i thought at&t was just having issues, but i found out there wasn't anything wrong with the network when i called them. however, during troubleshooting when i called them, we noticed that my imei and sim card number weren't listed, and the modem fireware was blank. this made me think a restore should fix it and that's how i ended up here.
i have to consider that a firmware update was pushed down from the carrier that ultimately bricked the phone...not that it does any good; i just can't stand never knowing what the error 12 is exactly referring to!

IOS updates always fail on one Mac, but succeed on another

Hi,
unfortunately there is no general iOS subforum, so I post it here in the iPad forum in hope that someone has an idea.
Whenever I am trying to update one of my iDevices from my Mac Pro (10.6.4 and iTunes 9 or 10, both have the same problem) the update runs half way through and then gets stuck on the apple logo, progress bar at about half way through.
This is reproducable with any iDevice (tried iPhone 4, iPhone 3G and iPad).
If I plug the same devices into my Macbook Pro, the update (or then: restore) works without any glitches.
So it must be something with my Mac Pro, but I have no idea what might cause this.
Has anyone else experienced something like this before?
Thanks
Sascha

HI,
So it must be something with my Mac Pro
Boot from install disc, run Disk Utility in case the startup disk needs repairing and check for free disk space.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
(In Mac OS X 10.4 or later, you must select your language first from the installer menu)
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. Make sure there is always 15% free space.
Carolyn

Creative cloud update always fails (PC), Uninstalls itself.

Spoke with support on it once and they had me use an installation cleaner tool which didn't resolve the issue. This issue has existed for many months and it occurs on multiple machines. I could understand if it is a one time issue, but every time? Please resolve this issue. Thanks!

Unable to check. Once you click "update" it uninstalls creative cloud so you cannot try the update again. Was using administrator account with Kaspersky active when I tried it last and failed to install. Next Creative Cloud update I can try to check with Kaspersky disabled.
On a related note, trying to find the download link on your site for Creative cloud is quite counter intuitive. If you click on the menu and click creative cloud (while already logged in) it takes you to a page to "Start a trial" or "select a plan", and not download the actual program. If you click on the desktop apps, all the programs are listed but creative cloud is not. I have better luck Googling to find the legitimate download link than using the site navigation to find it. I finally bookmarked the page so I can find it faster next time I run into Error 50. Could you please pass that on to the web team?
I only mention it as every time I have updated I have ended up with CC uninstalled and then I have to dig through the site every time to try to find the correct download location. After having it occur so many times, it gets old, which is why I finally posted.
Thank you again for your help.

Itunes update always fails during download - it gets to the last 3 mb or so and hangs until I cancel it. Any idea how to fix?

iTunes fails to update. During download, it gets to last (presunambly) package and hangs at last 3 Mb. I have left it for days, it won't complete. Any idea how to fix?

This is a common issue. Temporarily disable the Anti-Virus and Firewall software on the computer.

Updater always fails error 1301

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