Upgrade to X1 - Can't Get a Simple Answer

I got an offer for a "free" (actually a self-install) for X-1. I have a 10+ year old DVR and a HD DTA, so I went ahead and ordered it. Its arriving today and I can't get remotely consistent answers to the following questions: Do I need to change my current TV plan? I've got 12 months left on a promotion and don't want to lose that pricing.The X1 DVR replaces the existing DVR, but what happens with the HD DTA on the second set?Is cloud DVR available in the central NJ market? If so, what is the addtional cost?This has been nothing but frustration. I'm at the point where I'm probably just dropping of the X1 equipement at the Comcast office and forgetting the whole "upgrade" thing. I've been considering cutting cable TV at the end of the promotion, and this is making it a pretty easy decision.

I feel your pain! Although you were miles smarter than we were. We stuck it out for weeks which dragged into months! After 4 or 5 (or more; it's been 2 yrs, I believe, and we've tried to forget the entire debacle with little success) installers, re-installers, uninstallers, and do-nothing-know-nothing non-installers, literally countless hours on hold, endless transfers, escalations, disconnections, rude hang ups, phone system hang ups, human error hang ups, department inefficiency hang ups, subordinate stupidity, managerial stupidity, untrained and uncaring and often rude and defensive Cust.Svc.Reps, outright fact fabrication (i.e., lies), etc., reaching it's zenith with an unwavering determination to fit our situation into a preset, confining coffin-like box simply to accommodate their computer's ability to "handle" our account. The right hand not even aware that a left hand existed and F'n up our system, signal, billing, and anything else they could contrive to keep us from the simplest, most logical, already in place, and least costly in additional repair manhours and further ineffective, time consuming, and spirit crushing phone frustration. But......NO!!! Comcast employees, including managers, supervisors, escalated tier supervisors, et.al, are incapable of thinking outside the box or taking the initiative to follow through to find a solution. I worked in the original company when cable came to Portland. I remember trying our utmost to find workable solutions for each unusual situation, often walking the paperwork/issue from dept.head to dept.head looking for answers. Unfortunately, few, if any, at Comcast seem capable of even grasping the problem, let alone the initiative to find a solution. Congrats on being much quicker to come to this realization than we were! We presently have three tvs with little DCT boxes that haven't worked for over 6 months but have dreaded making the 1st of what I know will be many calls to Comcast Repair!

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Upgrade to X1 - Can't Get a Simple Answer

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