Upgrading is a Joke!

I have been trying to upgrade my phone to a Droid X and my wife's phone to a Droid 2. We are both displeased with the phones we currently have but every time I call to upgrade or go to the store I am met with noncompliance at every turn. Cincinnati Bell is now offering me 100 toward buying out my contract (which makes my early termination fee less than it would cost for the Droid phones) and Verizon wishes to lose over 200 bucks this year because my bill would go up by 20 dollars. This contract way of thinking is very archaic and I, for one, am tired of this "Customer is always wrong" approach Verizon has taken. If I don't get somewhere with them by next Monday I am going to drop service and go with someone where we don't have to jump through these flaming hoops and I can upgrade to a better phone. Just sick and tired of this company pushing its consumers around.
Sincerely,
Jason

dailyj wrote:
I would be more than happy to sign another 2 year contract. I have returned my phone because of color malfunction and more than fast battery drainage. My wife liked her Blackberry for the first few months but the buttons are very small and does not like the Blackberry server. I have explained this to Verizon several times and am still met with a brick wall. I understand what a contract is I am just saying it sounds stupid to me not collect the extra 30 per month that I am willing to pay over the next year just because they want to hold my family in phones we hate. That is why I believe their policy is a "Customer always wrong" policy.
I also understand that much of what CB would give me is through rebates, which you are correct is a giant pain in the rear. I guess Verizon doesn't like my money enough to make me a happy customer so I guess I will cut off all data plans for my family thereby decreasing my bill by 30 dollars.
The reason is VZW needs to recoup the cost of the subsidized phones you received on your current contract. If all could just add two years to our contracts to get a new subsidized phone we would really never be under a contract obligation would we and they would never resoup the money.
The only other question is if ya 'hate' your phones as you say, did you not hate them after you got them to where you could have replaced them for another within the 30 day period??? Or are you just wanting the new and improved devices???
They are not keeping you from getting a new device, just not at the subsidized price. Much like getting that new HD television only to see 6 months later that new larger, sharper image TV at a lower price. You are more than welcome to get it if you want.

Similar Messages

3 months left with Verizon. Eligable upgrade is a joke & 'm sick of Verizon & its lies & pricing

First of all, I was a happy Alltel customer. Happy with my plan, my service, my reception etc. Then Verizon took over my reception became mediocre, and then I accepted a job offer in New Bern, NC. From the day I got here, I had problems with my reception and service. I could not have a conversation with my family 4 hours away with out multiple dropped calls or poor reception. Both areas were in the red areas which meant that there was coverage and plenty of it. Finally after numerous calls to Customer Service and numerous visits to the New Bern Verizon store we were told by Verizon that the only way we could solve this problem was to upgrade to a Verizon brand phone. We upgraded from a Samsung Hue to a LG ENV 3. We were also told that we could not keep our Alltel plan family share 1000 minutes and unlimited text. We had to upgrade to a 1400 family share plan with unlimited text which was about a $30.00 a month increase. But it was the lowest plan we could get and keep our 10 friends & family plan. We also added a phone for our son, since we were in a new area and felt he needed to have one in the event of an emergency. Okay so we thought our dilemma was over.
Then shortly after wards we were getting charged for data usage. I would talk to Verizon customer service and question why there were multiple data charges when we did not use data. I was basically shrugged off by customer service every time I brought it up. Finally I called when I noticed that there was a data charge on my phone that I did not make, I remembered that day clearly and I hadn't used my phone all day. Even the bill reflected that day no calls were made or received. Long story short after a year of being charged here and there on each of the phones I finally totaled my bills up and took it to the New Bern Corporate store. The store employees were not helpful and frankly didn't want to waste their time with me. I asked to speak to the manager, Kendall Greenhill, who blatantly asked why I waited a year to come to them. I told him that I had been complaining for year and no one, no one was taking care of it. He was unhelpful and didn't want to hear it. I asked why there were people who were in the same boat as me not using data, but being charged that I read this and heard this on the news and why was I different? After several hours of my time and being talked down to, I walked out without any resolution. It took another week and I did finally get a 40.00 credit from Customer Service, so.. another dilemma finally after a year of complaining.. finally over.
NOW... here is the new problem with Verizon. I have a little over 3 months to go on my 2 year contract, I have been flooded with text messages, emails etc regarding upgrading our phones. I wasn't planning on upgrading, but I unfortunately left my cell phone on the shelve in the bathroom and on vibrate, and when my alarm went off, it vibrated itself right into the toilet this past weekend. SO- I figure okay.. time to upgrade, and if I am going to do one, I might as well do 2 if not all 3 phones. EXCEPT.. all the feature phones that are offered to me are not in the same league as the ENV 3 they are a downgrade in quality.. and so I look at the Smart phones, well they require a 30.00 data package for each one. OMG. I am already paying 155.00 a month for 3 phones 1400 family share & unlimited text . That would clearly make my bill well over 250.00 a month. In this economy, I really need a phone that is decent and the plan cost to be affordable. That being said, I have also seen the need for the usage of internet on the phone at times. And if we are going to upgrade why do a lateral switch on a phone when all the normal cell phones are being phased out and smart phones and androids are becoming more common?
Why get a phone just to replace what I lost and be locked into another 2 years and not be able to take advantage of the newer phones?
Well after my unfortunate accident with my phone, I had decided to check in the offers I have received recently and in past months, I normally keep all my emails from Verizon and put them in my Verizon Mail Folder, or if I have a offer that we find appealing or information that is useful we will just bookmark it to our Verizon Folder. I had such an offer back during the winter, and at the time we were not eligible for an phone upgrade, it is the Talk and Text Plus Data Promo. There were 2 plans, one was the for Single lines the other Family SharePlans.
Here is the link :
https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
Basically you get for $139.00 for the first two lines : 1400 anytime minutes, unlimited text; unlimited vzw m2m, unlimited data, then $19.99 per extra line. Great. I double checked, there is no expiration no offer ends date. My husband called both customer service and the New Bern Corporate store, no one had heard of this promotion, and after researching it after he tried to explain it to everyone he spoke to, the response then then was "oh", that promotion has expired. But why is the link still active? The ad clearly has no offer ends date, no expiration date..regardless, again my husband called both the Customer Service and then Kendall Greenhill the manager at the New Bern store. Both were very unhelpful and acted as if they cared less.
My husband was directed to call the loyalty department who basically twisted what my husband said and called him liar and round about ways and accused him of just now opening up old Verizon Emails. That we could not get that promo it was expired.... All this when my husband was trying to make the sarcastic rep understand that this was a offer we have saved in our bookmarks and there was NO experation date at all. The Loyalty rep again was making my husband out to be a liar by saying there was 3 pages with detail information of it's experation date.
https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
Do you see a experation date or a 3rd page Verizon???????????????????????????
After a heated conversation, in front of the Verizon authorized dealer in New Bern, we went in and spoke to a representative Tammy (who was helpful and nice). She looked at our promo and called customer service and spoke to a supervisor named Sharon, who after researching the information told her to direct us back to the Verizon Corp Store, that they were authorized to give us the promo andthat she would note our account and have them check it and they would take care of us.
We did as we were told, we drove to the store, and Scott (bad problems before with him) was the salesperson who talked to us. We told him about the conversation with Tammy and what the supervisor Sharon told us and he remembered over hearing Kendall Greenhill's conversation earlier that day and checked our account and claimed there were no notes and that they couldn't authorize this promotion even if they were told to. My husband immediately called customer service from his cell phone and the person he spoke to saw the notes on the computer. We asked Scott to call Customer Service and double check. Lets just say, the store again was unhelpful and would not go one blink out of their way to try to resolve this. We drove back to the authorized dealer, and spoke to Tammy again, who called again, and after a lengthy conversation with a woman named Martina Williams,(who is the only Verizon Rep on the phone that seemed to care and was nice) she has put in a request to accept this offer. So we have to wait to see if our offer is “acceptable”. And that is where I stand right now. I am so upset at the lengths my husband and I have to go through with Verizon. My thing is that if you go the store, and the loaf bread has a sale sign on it for 99 cents and the cashier rings it up at 3.00 shouldn't she honor the price of 99 cents? The sticker has no end date, no offer expires...
Tomorrow night we might go to the Verizon store but if we do it will be in Morehead City or Greenville NC which is 45 minutes away(More gas $ and time). Why? Because Every since we have lived here in New Bern. The reps at the New Bern Corporate Store has always been unhelpful or rude. And I'll be D%MM if we will deal with them anymore!!! Our quality of customer service experience with Verizon since day one has been awful and to deal with the local New Bern store just amplifies the pain. Since Saturday we have put in countless hours on the phone & internet and multiple trips to Verizon. Who pays us for our time and troubles? Yet Verizon , all they care about is the $$$ and not customer service.
Maybe I should just order a crap used phone from ebay. Finish our contract with Verizon and when October comes switch to ATT and get 3 (better selection) smart phones with just enough data on each phone, the same 1400.00 minutes and unlimited text and all calls (ALL) to cellphones are free for 160.00 a month plus tax...
The ball is in your court Verizon.
YOUR CUSTOMER LOYALTY IS A JOKE!!!!!

I have been having issues with my phone. The problems started after only having my brand new phone for 2 months. I called customer service and they tried resetting my phone. Unfortunately, that didn't fix it. I thought I could live with the phone with its problems until it got worse. I am having to take out the battery several times daily to restart the phone. My phone charger suddenly stopped working and my text messages would not come through without taking out the battery. It reboots when I unlock my phone. It randomly shuts off. The battery life does not last even when it's fully charged. I took my phone to my local Verizon store looking for help. The representative was disrespectful, refused to talk to the Verizon customer service rep on the phone, and threatened me. I left the store crying. When I got home, I called Verizon customer service and after 2 days I still don't have a solution. They don't have the replacement phone in stock. I was told it could be up to 6 months before the new shipment. I have never seen such horrible customer service. My contract with Verizon has over a year left and I just want a working smartphone (which is what I paid for). My boyfriend wants to cancel our contract because we can't get any satisfaction from Verizon.

3 months left with Verizon. Eligable upgrade is a joke & I'm sick of Verizon & its lies & pricing

First of all, I was a happy Alltel customer. Happy with my plan, my service, my reception etc. Then Verizon took over my reception became mediocre, and then I accepted a job offer in New Bern, NC. From the day I got here, I had problems with my reception and service. I could not have a conversation with my family 4 hours away with out multiple dropped calls or poor reception. Both areas were in the red areas which meant that there was coverage and plenty of it. Finally after numerous calls to Customer Service and numerous visits to the New Bern Verizon store we were told by Verizon that the only way we could solve this problem was to upgrade to a Verizon brand phone. We upgraded from a Samsung Hue to a LG ENV 3. We were also told that we could not keep our Alltel plan family share 1000 minutes and unlimited text. We had to upgrade to a 1400 family share plan with unlimited text which was about a $30.00 a month increase. But it was the lowest plan we could get and keep our 10 friends & family plan. We also added a phone for our son, since we were in a new area and felt he needed to have one in the event of an emergency. Okay so we thought our dilemma was over.
Then shortly after wards we were getting charged for data usage. I would talk to Verizon customer service and question why there were multiple data charges when we did not use data. I was basically shrugged off by customer service every time I brought it up. Finally I called when I noticed that there was a data charge on my phone that I did not make, I remembered that day clearly and I hadn't used my phone all day. Even the bill reflected that day no calls were made or received. Long story short after a year of being charged here and there on each of the phones I finally totaled my bills up and took it to the New Bern Corporate store. The store employees were not helpful and frankly didn't want to waste their time with me. I asked to speak to the manager, Kendall Greenhill, who blatantly asked why I waited a year to come to them. I told him that I had been complaining for year and no one, no one was taking care of it. He was unhelpful and didn't want to hear it. I asked why there were people who were in the same boat as me not using data, but being charged that I read this and heard this on the news and why was I different? After several hours of my time and being talked down to, I walked out without any resolution. It took another week and I did finally get a 40.00 credit from Customer Service, so.. another dilemma finally after a year of complaining.. finally over.
NOW... here is the new problem with Verizon. I have a little over 3 months to go on my 2 year contract, I have been flooded with text messages, emails etc regarding upgrading our phones. I wasn't planning on upgrading, but I unfortunately left my cell phone on the shelve in the bathroom and on vibrate, and when my alarm went off, it vibrated itself right into the toilet this past weekend. SO- I figure okay.. time to upgrade, and if I am going to do one, I might as well do 2 if not all 3 phones. EXCEPT.. all the feature phones that are offered to me are not in the same league as the ENV 3 they are a downgrade in quality.. and so I look at the Smart phones, well they require a 30.00 data package for each one. OMG. I am already paying 155.00 a month for 3 phones 1400 family share & unlimited text . That would clearly make my bill well over 250.00 a month. In this economy, I really need a phone that is decent and the plan cost to be affordable. That being said, I have also seen the need for the usage of internet on the phone at times. And if we are going to upgrade why do a lateral switch on a phone when all the normal cell phones are being phased out and smart phones and androids are becoming more common?
Why get a phone just to replace what I lost and be locked into another 2 years and not be able to take advantage of the newer phones?
Well after my unfortunate accident with my phone, I had decided to check in the offers I have received recently and in past months, I normally keep all my emails from Verizon and put them in my Verizon Mail Folder, or if I have a offer that we find appealing or information that is useful we will just bookmark it to our Verizon Folder. I had such an offer back during the winter, and at the time we were not eligible for an phone upgrade, it is the Talk and Text Plus Data Promo. There were 2 plans, one was the for Single lines the other Family SharePlans.
Here is the link :
https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
Basically you get for $139.00 for the first two lines : 1400 anytime minutes, unlimited text; unlimited vzw m2m, unlimited data, then $19.99 per extra line. Great. I double checked, there is no expiration no offer ends date. My husband called both customer service and the New Bern Corporate store, no one had heard of this promotion, and after researching it after he tried to explain it to everyone he spoke to, the response then then was "oh", that promotion has expired. But why is the link still active? The ad clearly has no offer ends date, no expiration date..regardless, again my husband called both the Customer Service and then Kendall Greenhill the manager at the New Bern store. Both were very unhelpful and acted as if they cared less.
My husband was directed to call the loyalty department who basically twisted what my husband said and called him liar and round about ways and accused him of just now opening up old Verizon Emails. That we could not get that promo it was expired.... All this when my husband was trying to make the sarcastic rep understand that this was a offer we have saved in our bookmarks and there was NO experation date at all. The Loyalty rep again was making my husband out to be a liar by saying there was 3 pages with detail information of it's experation date.
https://email.vzwshop.com/servlet/website/ResponseForm?OSPEUT_9_9_z_UU_0Hsr_.2eHmH_wkhthE
Do you see a experation date or a 3rd page Verizon???????????????????????????
After a heated conversation, in front of the Verizon authorized dealer in New Bern, we went in and spoke to a representative Tammy (who was helpful and nice). She looked at our promo and called customer service and spoke to a supervisor named Sharon, who after researching the information told her to direct us back to the Verizon Corp Store, that they were authorized to give us the promo andthat she would note our account and have them check it and they would take care of us.
We did as we were told, we drove to the store, and Scott (bad problems before with him) was the salesperson who talked to us. We told him about the conversation with Tammy and what the supervisor Sharon told us and he remembered over hearing Kendall Greenhill's conversation earlier that day and checked our account and claimed there were no notes and that they couldn't authorize this promotion even if they were told to. My husband immediately called customer service from his cell phone and the person he spoke to saw the notes on the computer. We asked Scott to call Customer Service and double check. Lets just say, the store again was unhelpful and would not go one blink out of their way to try to resolve this. We drove back to the authorized dealer, and spoke to Tammy again, who called again, and after a lengthy conversation with a woman named Martina Williams,(who is the only Verizon Rep on the phone that seemed to care and was nice) she has put in a request to accept this offer. So we have to wait to see if our offer is “acceptable”. And that is where I stand right now. I am so upset at the lengths my husband and I have to go through with Verizon. My thing is that if you go the store, and the loaf bread has a sale sign on it for 99 cents and the cashier rings it up at 3.00 shouldn't she honor the price of 99 cents? The sticker has no end date, no offer expires...
Tomorrow night we might go to the Verizon store but if we do it will be in Morehead City or Greenville NC which is 45 minutes away(More gas $ and time). Why? Because Every since we have lived here in New Bern. The reps at the New Bern Corporate Store has always been unhelpful or rude. And I'll be D%MM if we will deal with them anymore!!! Our quality of customer service experience with Verizon since day one has been awful and to deal with the local New Bern store just amplifies the pain. Since Saturday we have put in countless hours on the phone & internet and multiple trips to Verizon. Who pays us for our time and troubles? Yet Verizon , all they care about is the $$$ and not customer service.
Maybe I should just order a crap used phone from ebay. Finish our contract with Verizon and when October comes switch to ATT and get 3 (better selection) smart phones with just enough data on each phone, the same 1400.00 minutes and unlimited text and all calls (ALL) to cellphones are free for 160.00 a month plus tax...
The ball is in your court Verizon.
YOUR CUSTOMER LOYALTY IS A JOKE!!!!!

Gweeper64 wrote:
I'm sorry you've had a bad experience, but the page does say:
Limited time offer! Only available by calling:
CALL 877.873.3278
Could that be any clearer?
Seems pretty clear to me. Even though they do not give an expiration date, it is certainly implied that it will expire at some point. If they give you the deal, then great. If they don't give you the deal, though, it seems that you are just crying for something that you don't deserve and that Verizon has no obligation to provide for you.

UK upgrade price a joke ?

Why on earth is the UK upgrade price SOOOOO much more expensive compared to elsewhere ? the price
looks like they dont even consider exchange rates, leaving the UKs versions the same figures as USA, so pretty much 1/3 more than US.
really am getting annoyed at adobe and their contempt for UK users, esp after my vector paint bug and month of trying to help them solve it to then get told its a feature they broke it a few versions ago because they had no idea or wanted me to upgrade ....'again'...
no way im shelling out that much in the 'longshot' hope they fixed vector paint
back to afx 6.5 for drawn animators then

The official explanation from Adobe about this concern, which has been addressed at every upgrade announcement for years, is that
(a) there are higher duties, taxes and tariffs in UK & Europe
and
(b) the European versions of the software bear the additional cost of multiple language versions. The cost of converting to multiple European languages is built into all versions sold in Europe/UK.

E6-00: what's wrong with Belle refresh (and other ...

I've been following this forum and have always been up-to-date with E6-00 firmware. I've been almost happy with Belle and was expecting hardly the Belle refresh version for the Music player upgrade. What I got was - ? I don't know. Just the new version and no instant visible change. However... :
- the Music Player is the same. Meaning, no song search and still ridiculous user interface
- the phone tries to establish the data connection quite often even if no application is open
- the phone is hardly responsive from time to time (while looking for the network connection)
- the phone does not want to connect to the wifi. Restart helps.
- the phone loses the network operator and does not reconnect. Happened once (when roaming). Restart helps immediately.
- the Microsoft Apps: pursued upgrade. I personally do not need them. The screen is simply to small to use them effectively.
- (not a complaint) the battery life: I think the battery life is not really affected by the OS. Those complaining about shorter battery life should check how much time they spend using the phone, being connected to wifi, etc.
I'm very disappointed with the E6-00. I try to keep it positive but it keeps me down with every (new) issue. Does anyone has advice what to do with upper mentioned issues? I bought the phone ~2 months after it was available. I'm assuming that these first production series can have hardware issues? My phone was on reparation twice: for the notification light (hardware thing) and bluetooth issues (voice not heard over the bluetooth headset). The latter is still present I think...
I consider buying E71 since there's no other good (Nokia) phone on the market. What makes me sad the most is that my iPod touch does wifi connection and other things smoothlessly... But I don't want an iPhone (which is in principle the same as iPod touch), I just want a good Nokia.
Regards,
P

strelamcqueen:
I agree with your post except for the fact that Belle hosed my E6. Meaning: if you look at all my other posts, it's all about the GPS data functions that were awesome with the E71 then went away with the E6 on Anna. At least with Anna, there was an app called LeGPSData2 that restored most of the E71 GPS functionality. LeGPSData2 is not compatible with Belle. Sooo, I am currently using my E6 ONLY because of the decent camera.
Belle made the UI look pretty but that's it. I found the same problems with the responsiveness that you mentioned and issues with not connecting to my home wifi when I try to browse the net at home. There's nothing like downloading a bunch of big files only to discover that I've chewed up a bunch of data because the phone didn't connect to wifi. I put the wifi widget on one of my home screens and I make sure that I manually connect to wifi now before starting the browser. The Microsoft app via the upgrade were a joke. They actually took over Quick Office so that Excel and Word opened with MS Office Mobile. This would be fine but they open so tiny they are unreadable and they are not editable with MS Office Mobile for some reason. I removed the MS apps immediately.
My battery life suffered a lot after Belle refresh. With normal use as before the upgrade I would get home with about 50% battery with 3G ON. With Belle refresh, The battery won't make it through a full day with 3G on and I end up with about 25% battery at the end of the day with 3G off. Good thing I don't use much data through the day!
This is actually my second E6; long story but the first I upgraded to Belle and was disappointed with the loss of LeGPSData2 app. This one I was forced to upgrade to Belle refresh because while updating Ovi Maps one night, the update completely deleted the Ovi Maps app and I could not get it back without updating the OS to Belle refresh.
So I am with you. I too am very disappointed with the E6 but most of my disappointment comes from the software 'upgrades'. If Nokia would just leave well enough alone, all would be fine. I am sorry I have no advice to take care of the problems you and I are facing. I am in search of a new phone now and if I don't downgrade to an E72, I won't be getting a Nokia again. It's a sad story because I have been a die hard Nokia fan for a long time.
DS
@adrianhughes:
HUH? stelamcqueen is asking advice from other USERS. That's what the forum is about.

Screen Redraw problems on 3.3

I am getting more and more disappointed with Apple products lately. I've been a faithful Aperture user since the rip-off $699 V1.0...
It seems that they are fading away from the Pro's as time goes by...
This upgrade is a joke. I have 334 Projects and 37000 Photos... The monochrome icons are hard to find, advanced features are gone and there I am experiencing slower performance...
I have a super fast 12-Core 2.66GHz Mac Pro with 1TB Accelsior SSD PCIe Hard Drive (I get 750MB/sec R/W Speeds) and use Photoshop CS6 Extended.
It used to take about half a second to open a TIFF photo in PS (22MP from a Canon 5D III or 16MP from Canon 1D IV). Now, it takes about a second. I know it might not mean much but I was used to speed and now it is slower...
My main problem is screen redraw. I have two 27" LED Apple Cinema Displays. One in Landscape Mode and the second in Portrait.
I keep my Browser on the left (horizontal) and the viewer on the right (vertical) screen... When hitting "Z" to zoom to 100%, there is a hesitation on the image redraw and I get 2 black borders to the sides of the image and like a half a second later the image is finally fully covering the screen...
This NEVER happened before.
I am a Pro and expect updates to be reliable. I need to work as fast as I can...
Apple is really starting to **** me off with bad releases. Everything seems to be geared towards consumer products.
They did it last year with Final Cut Pro and they are doing it now with Aperture 3.3.
Why do they feel the need to remove features instead of adding or improving them?
Why is it necessary to merge iPhoto library on Aperture? Pros and consumers should stay separate...
Next thing, they are gonna merge Final Cut Pro X with iMovie...
I do love the new White Balance "Skin Tone" feature... It works great.
I think I'm going back to 3.2.4 until they release a 3.3.1 update or better off, an over due 4.0. I hope I don't have to wait 3 years for it like I'm gonna have to wait for a new redesigned Mac Pro... I still can't believe the Mac Pro box is 9 years old, since the introduction of the G5...

Please don't rant, whine, or tell your personal tale of woe here. We are just users, like yourself. A number of us help others -- for no remuneration, notice, or status beyond our rather sad looking handful of dots. (I see you have the minimum .)
Apple is notoriously difficult to talk to. The approved channel is via "Aperture➞Provide Aperture Feedback". If you want to tell them what you think, that is the way to do so.
If you have specific problems or issues regarding Aperture that you would like some community help resolving, by all means post them here. Be specific and informative -- what is the problem? when did it start? how is what you see different from what you expect? what have done so far to resolve your problem? what effect, if any, have your attempts had? -- and edit out everything else.
Nice system, btw.
You might take a look at your Preview settings. Mine were changed without notice when I upgraded to 3.3. I don't see how this would necessarily slow down screen refreshes, but it might make it seem slower.
And -- just for buddy-buddy -- I used iMovie for three weeks straight a couple of years ago, then finished that project. I would rather get paid to wash dishes than ever use iMovie again.

I buy an OSX upgrade; I get a redemption code; and, in the Mac Store App, 'It's not available in the U.S. store-.What the frick? Is this a joke, Apple?

I buy an OSX upgrade; I get a redemption code; and, in the Mac Store App, 'It's not available in the U.S. store….What the frick? Is this a joke, Apple?

Hello MTRivers,
You can contact Apple Support about this problem (United States): 1-800-275-2273.
They will help you, and provide a solution.
Cedric

Hello, my brother gave me his old iphone (3G) but apparently i can't DL any apps because IOS is too old. is this a bad joke an iphone without app ? can i upgrade ios? itunes don't want to do it. is apple just want to sell new phone and say " we pwnd u" ?

Well everything is in the tittle. i have an iphone without Apps, its really sound like a bad joke u say when ur drunk after an hard party no ?

Turias wrote:
not a joke? i can do more with my old computer running on windows 95 ahah
i didn't liked apple at first because they were making pretty crazy price. but now i just understand u all gave ur money for something who will be totally outdated in a year just to make you buy the new one ' cuz it totaly fashion bro"
As stated in your first post - this phone was given to you by your brother. So no you actually haven't spent any money on the iphone or Apple.
You can't quit trolling now.

I've wasted the entire weekend upgrading to Lion to use ICloud, only to find iC is a joke.

I thought, from what I read in the hyped advertising, that all my email a/c's would be in iCloud and sync betw my iMac/MBP/iPad & iPhone. NOT SO. I never used mobile me, but it forced me to transfer my unused mobile me a/c to iCloud, in order to bring iCloud up. Than, no ability to transfer any of the email a/c's I do use over to iCloud from On My Mac. I read something about iCloud not handling POP email a/c's; but it isn't even handling IMAP accounts.
iCal calendars have been a frustration trying to get them to sync between the iMac and mobile devices (and, Yes, everything has been updated to lates os).
iTunes is encouraging back up to iCloud, but most of what I have, particularly email accounts and calendars, aren't accepted by iCloud. So, the only sane thing I can do is stay syncing with iTunes and shutting down iCloud on all devices.
There insufficient detail in the help dialogues to resolve any of the problems I've encountered so far.
So, I wasted weekend to do all the upgrades which included spending 5 hours on the phone with tech support do to various problems post upgrade to Lion. Instead of getting a great new service, iCloud, I got dark rain cloud.
Apple, I hope you're going back to the drawing board to make iCloud a real productivity tool.

I thought, from what I read in the hyped advertising, that all my email a/c's would be in iCloud and sync betw my iMac/MBP/iPad & iPhone. NOT SO.
Where, anywhere, does it state that iCloud will keep "all your email a/c's" in sync?
It say's, and I quote:
Mail that delivers. Free.
When you set up iCloud, you get a free me.com email account. iCloud automatically pushes new email messages to all your devices, so your inbox is up to date everywhere you check it.
How could you interpret that to mean all your existing, non-me.com, external email accounts?
Than, no ability to transfer any of the email a/c's I do use over to iCloud from On My Mac.
Er, yes. You can do that if you wish. It's a called drag and drop between mailboxes. Not hard.
There insufficient detail in the help dialogues to resolve any of the problems I've encountered so far.
Did it occur to you to look at the iCloud Support pages? They're pretty comprehensive.
Apple, I hope you're going back to the drawing board to make iCloud a real productivity tool.
Or maybe, you could just read about the service you're signing up for, and not expect it to do things it was never advertised as doing?

UPGRADING IS BEYOND A JOKE. Now stuck with 2 contr...

On 17th Dec, I received a call from a BT salesperson asking if I wanted to add broadband to my unlimited anytime call BT package, at a cost of £8 per month for 12 months, and £16 per month thereafter for the remaining 6 months. The upgrade was to begin on 24th Dec.
Since my husband has an existing broadband package which he pays for, he wanted to take over responsibility for the bill, so that the account is in his name. We were assured that changing the name on the account was a simple process - all we had to do was contact customer services. I agreed to upgrade based on this.
I telephoned BT Customer Services on 18th Dec to change the name on the account. After spending more than an hour on the phone, to two advisors, I was told that the account could be changed to my husband's name, but only if he took up a new contract (which was a different (worse) deal to the one I was offered on 17th). The package offered was downgraded and we were advised that we would have to take up a new telephone number. We did not agree to this, and after a lengthy conversation with a second advisor, we were told that the upgrade agreed on the 17th would be cancelled, and a new upgrade (starting a week later) in my husband's name would begin. We specifically received confirmation that this would not result in 2 contracts, or that our telephone number would change.
However, on 24th Dec, we received our BT hub - the first contract had not been cancelled. After ringing customer services, I was told "not to worry, a new contract would take over on the 31st in your husband's name". It is now apparent that the original contract was not cancelled (and the 7 day cooling off period has now passed).
We do not want a new telephone number, we do not want the hassle of changing it over, and now I am locked into a contract I no longer want. This is not good enough.
I have spent hours on the phone getting nowhere, and the customer service that BT has provided has been extremely poor. I wish we had never accepted the offer to upgrade, and that we had stayed with our previous provider. I will not be recommending BT to any friends or family in the future.

Hi Pphelps,
Sorry to hear about the problems you have had in getting your account upgraded. I'll be able to help. Send me in your details using the "Contact Us" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Time to upgrade to Xserve-Advice Please

Hi,
I'm currently the default "IT" guy at my company. We are a small company without any kind of dedicated IT department. We started out 15-20 years ago with a single Mac and have grown throughout the years. We now have 16 stations with 4 of them being PCs. At first we had our network setup with a simple file sharing setup. When we need to share files, each computer would connect with which ever other computer we needed to. This worked ok for a while but then we had the problem of archiving all of our data. I would manually compile everyone's work on a specific project and back it up to an external hard drive. This was not the most efficient solution, but it was effective and we used this method for many years. We've recently expanded our business to include Maya work which is done on PCs. At the same time we introduced 2x 2TB Lacie Ethernet network storage devices. Now I have everyone working within the same folder on the Lacie drives. This makes my life easier as far as archiving. Part of the problem I've got now is with the PCs. We've had them for a few months now and I've never really gotten them fully integrated into our environment. I have a single PC at home, but the work environment has always been completely Mac based. Meaning I have some PC knowledge but really none as far as networking goes. I know that we need to get a server to accomplish a couple of different things.
1) Better integration of PCs and Macs
2) Improved Rendering for Maya (PC based Maya)-We are going to implement a render farm into the mix as well- we are currently looking at a Boxx system and an SGI system as well
3) Central Storage with backup
4) Improved speed (with the Lacie storage devices, there is some slowdown when first connecting)
5) Remote login--i.e. something like the ability to login from home and set up a render over the weekend
I would prefer to go with an Xserve because of my familiarity with Mac products. My problem is that when I look at the specs for the Xserve, I really don't know what anything is. I have no idea how to price anything for the boss.
It makes me feel like I am getting in over my head, but at the same time, I am confident enough in my abilities that if I get the correct system set up, I should have no problem administering it for our needs.
A) I imagine I'd want to go with the 8 core to start with
B) What kind of performance boost-and in what areas-would I get with upgrading to the 2.93 or 2.66 GHz?
C) I imagine I should get the most RAM we could fit into the budget?
D) what is the Solid State drive? Do I need it?
E) I can have 3 hard drives. How many do I need? why would I need more than one?
F) Extra power supply..I understand why this makes sense
G) XSan? what is it? do I need it?
We currently also only have everything connected via ethernet. What's the deal with Fibre channel? Do I need to install a Fibre channel card in each workstation plus run all new wiring? If so then this is a very pricey deal and way unrealistic as far as budget at this time.
I'm also wondering about the render farm. Will either a Boxx system or a SGI system integrate well with an Xserve when rendering PC Maya files? Would there be an option to configure an Xserve as a render farm? If so could I render PC Maya files on it?
Sorry for the long winded post. I'm lost and need some help from some experts. Hopefully there is someone out there who can lead me in the right direction.
Thanks for your help.
Phil

Hi
My two cents.
+I know that we need to get a server to accomplish a couple of different things+
Apart from load balancing etc you don't really mention anything that either a 3rd-Party product might provide and what you've already got in place.
+1) Better integration of PCs and Macs+
With the environment you're describing you don't specifically need a Server for this although it depends on what you want to achieve.
+2) Improved Rendering for Maya (PC based Maya)-We are going to implement a render farm into the mix as well- we are currently looking at a Boxx system and an SGI system as well+
Perhaps XGrid might fit the bill?
+3) Central Storage with backup+
Depending on what Configuration you choose (Standard, Workgroup or Advanced) this could be easily achieved with what's already built in to the Server OS. On a side note the XServe is not the Server. The OS is. OSX Server can be installed on any qualifying hardware. The XServe is dedicated Server hardware built specifically to perform a Server (with all that that means) role. Redundancy is built-in. With what you're describing perhaps a suitable MacPro would be better?
With the XServe you have to consider a rack as well as noise if a rack is not an option.
+4) Improved speed (with the Lacie storage devices, there is some slowdown when first connecting)+
This is probably due to the fact the drives are connected to a client machine and OS that is now not coping with the amount of client access required. I'm guessing someone is also working at that client mac?
+5) Remote login--i.e. something like the ability to login from home and set up a render over the weekend+
This might be possible with XGrid although you might have a real problem with bandwidth
+I would prefer to go with an Xserve because of my familiarity with Mac products. My problem is that when I look at the specs for the Xserve, I really don't know what anything is. I have no idea how to price anything for the boss.+
+It makes me feel like I am getting in over my head, but at the same time, I am confident enough in my abilities that if I get the correct system set up, I should have no problem administering it for our needs.+
Leopard Server is a whole new ballgame and if not approached correctly Apple's marketing slogan of "No IT Required" may seem like a sick joke
+A) I imagine I'd want to go with the 8 core to start with+
If you have the budget get the best you can afford
+B) What kind of performance boost-and in what areas-would I get with upgrading to the 2.93 or 2.66 GHz?+
This would depend on what you want and what you're expecting. You won't really know until some time has passed. Besides how could you compare it? Unless you buy and bench test them both you can't really know? It might be possible you know someone who has exactly the same environment as you, doing exactly the same work and wanting exactly the same solution. However if you use google you should be able to find some performance bench test results? Whether they're applicable to your environment is another question.
+C) I imagine I should get the most RAM we could fit into the budget?+
See (A)
+D) what is the Solid State drive? Do I need it?+
http://support.apple.com/kb/SP511
http://www.apple.com/xserve/features/storage.html
http://blogs.computerworld.com/newapple_xserves_offer_additional_ssdbay
+E) I can have 3 hard drives. How many do I need? why would I need more than one?+
See (A). To be honest only you would really know? With the optional Apple RAID Card you could have 3x1TB Drives as a RAID 5. This provides some measure of redundancy (which is not a back-up) as well as performance. However you could as easily use a MacPro that has the 4 drive bays. Potentially 3+TB of Storage. A simple rule of thumb would be: How much data do I have now? Does the Storage I have now cope with it? Will the amount of Data grow over time? Do I have enough storage to cope with that growth?
+F) Extra power supply..I understand why this makes sense+
The XServe can be built-to-order with two PSUs providing redundancy. You should factor in a UPS as well. You don't want a power cut to potentially ruin all your data?
+G) XSan? what is it? do I need it?+
http://manuals.info.apple.com/en/xsan/XsanGettingStarted.pdf
I think this would be way too much in terms of your environment as well as your budget. However read the pdf and come to a reasoned judgment.
+We currently also only have everything connected via ethernet. What's the deal with Fibre channel? Do I need to install a Fibre channel card in each workstation plus run all new wiring? If so then this is a very pricey deal and way unrealistic as far as budget at this time.+
No to the first two questions. Read the XSan pdf.
+I'm also wondering about the render farm. Will either a Boxx system or a SGI system integrate well with an Xserve when rendering PC Maya files? Would there be an option to configure an Xserve as a render farm? If so could I render PC Maya files on it?+
I have no experience of either of the two products you mention. Perhaps someone who does may post?
Does this help? Tony

Upgrade from 10.3.9 to 10.4.3 - Problems freezing/spinning gear

Hello and Happy Holidays,
I have an 867mHz Titanium G4 Powerbook w/1gig memory, and the stock 30 gig hd. Recently, I upgraded my OS from 10.3.9 to 10.4.3. Since then, I have had weekly freeze-ups and perpetual spinning gears at startup.
Specifically, the freeze-ups occur after the computer has been asleep over night (no joke intended) and awakened. The only way out of this freeze is to restart the powerbook, which then leads to a continuous spinning gear. After this, it becomes necessary to reboot from the Tiger cd, and repair permissions. Upon concluding this step, the computer is operational once again.
Significantly, in 10.3.9 the computer ran beautifully with nary a problem, so I must conclude that the problem is Tiger–not the Tibook. Anyone with some useful thoughts on this will be greatly appreciated. Thanks.
Glenn
PowerBook G4 867 mHz 1gig ram Mac OS X (10.3.9)

A Tiger upgrade over Panther hasn't been the best way to go.
Clone your exisiting boot drive to a blank external drive using Carbon Copy Cloner (visit their forums)
Next do a Erase w/Zero option your internal and reinstall Tiger fresh (c boot from installer cd and elect Disk Utility from the installer menu)
Update completely and then install Tiger ready apps from fresh sources.
Aviod using Migration Assistant, it misses copy protection and other things, copies blindly, take the time to clean house properly.
Install files from the clone and when your set then erase the clone and make a new clone from your optimal OS install.
Spotlight and Dashboard will take some CPU here and there and is easily disabled using software by searching Macupdate.com
Tiger 10.4.1 has tested to perform better than Panther 10.3.9 in User Interface and CPU (on some machines)

Adobe Upgrade Has Messed UP My PC!

OK. I'm venting here. I upgraded that latest Adobe and Flash. Ever since, it's been nothing but problems. First, all videos were messed up. I either had audio and no video, or video and no audio. Half of the flash games wouldn't play. Then, none of the videos would play in high definition or good quality. All the video quality was like back in the 90's.
UNinstalled everything, all the Adobe and Flash, and re-installed. Cleared all history and cookies, ran my Piriformer and my defrag. Scanned everyhting with AVG.
Well, that fixed the video/audio problem, but not all the video quality. Then, if Im watching any video and move my mouse cursor off the video, and try to scroll, I crash! Every flipping time! I can not even use my mouse if a video is playing or it crashes.
The play and pause buttons on the videos, if I even take the cursor over them, the Adobe Has Crashed Pop up opens and tells me to send a crash report and then Windows iopens and tells me I've crashed and they are looking for a solution to the problem.
And I use color tabs from Firefox adons. Never had a problem. Now, since the upgrade, I try to open another tab, and a ******** million tabs open! Then I'll crash again.
I use AVG, I use Firefox, I use Piriform and their defragger. I use NO Scripts.
MY computer work awesome, perfect, no problem until this new upgrade.
But, if I un-install it, I can't watch half the videos, or play 99% of the games I like.
I've tried searching al the forums looking for solutions and nothing has worked.
I tried calling Adobe Customer Service. HA! What a joke! No matter what # or * I get te same flipping set of options which just keeps repeating.
There isn't even a decent e-mail for custom complaint or problem to report bugs! The only ones I've found give my "choose from one of these" options.
So anyway. I hate Adobe now. It's really messed up my computer.
Does anyone, anyone at all, anywhere, have any suggestions? Or is there not another type of software I can run instead of using Adobe and Flash?
I'm about readdy to wipe my computer and give it away.
Thanks people.

adobe flash forced me to do an update and broke my laptop. had to buy a new operating system because computers don't come with software anymore and i never made a back up disc. now I am having problems using the internet and it keeps freezing up and videos are glitchy most of the time or freeze ever since I was forced to do another update on adobe flash. customer service is a joke and you would be better off throwing your computer out the window and buying a new one or reinstalling your OS. too bad there are no other programs I could use or I would. would love to sue these dumb*** people who keep making a terrible program that does nothing but cause you problems.

Why can´t I upgrade my Mac Pro to OS Mountain Lion?

Being a person with great interest in photography, video and moviemaking I made a big personal investment a couple of years ago in buying what I thought was the best available computer on the market for multimedia projects for the time being, that is a well equiped Mac Pro (Processor 2x3 Ghz Quad-Core Intel Xeon with Memory 8 GB 667 Mhz DDR2 FB-DIMM). After that I also upgraded my Mac Pro with a better graphic card (ATI Radeon HD 5770 1024 MB) and extra HDD´s Up till now there has been no problem to upgrade my computer to every new realesed OS software (latest OS X Lion 10.7.04) from Apple, but when recently trying to download the latest version of OSX, that is Mountain Lion, this posibility seems to have come to an endpoint! When I try to upgrade to Mountain Lion, I get the message that this is not possible with my Mac Pro (in which I for sure totally up til now have invested at least 70-80 000 swedish kronor (10 - 12 000 dollars).
Is this really so, and if so, why has Apple in this way seemingly abandoned all those earlier loyal customers over the world who by investing their money in Apple´s Pro line of products like Mac Pro´s, have contributed so much in building the good reputation and economic ground for the development of Apple in becoming such a sucessful company? Even if Mac Pro still is a strong and competive computer for the time being, this discontinuation of softwaresupport for the big stock of sold Mac Pro computers world wide, remarks a crossroad from where in the long run, Mac pro´s will become useless and therefore also worthless in such an extent that heir owners once more have to make investments in new hardware from Apple, taking for granted that they find it still being a value in being trustful to the Apple line of computer products.
While a company as a rule always willl find ways to make investments in new hardware of great quality if this is calculated to increase the income of the company, the sitaution is totally different for all independent and creative people over the world who have a much lower budget for their projects and as a rule get no profit from their work but their personal joy and emotional satisfaction.
Do I really have to through my Mac Pro away (it will probably be impossible to sell it to a worthy price after Apple now has discontinued supporting the development of it´s OS ) or do I have to buy a new Mac Book Pro with Retina Display and Thunderbolt Interface of latest version in order to feel safe in continuing using Apple´s Pro applications for multimedia projects foor the future with reliable continued support from Apple (and in that case for how long I ask myself), or is there any possibility to upgrade the hardware of my Mac Pro in order to upgrade to latest OS software and still feel being a member of the sanctioned Apple club?
Alternatively, maybe Apple can help all Mac Pro owners to make it possible to upgrade to needed Apple hardware and software line of their Pro applications, and thus continue to support Apple in using and inspire developing their products and Pro market shares as well as continue to spread their good reputation in this area, in supporting these reliable customers in some way, as an example by giving a discount to all Mac Pro owners upgrading to a new computer from Apple.
Maybe this in fact is the first step from Apple in a plan to soon stop selling the model Mac Pro because the latest compact Mac Book Pro´s already has exceeded the old clumpsy Mac Pro´s in function, versatility and potential for future development. If so this Apple´s decision is logic and understandable, but please don´t abondon all customers of Mac Pro´s all over the world who have been utterly fidele to Apple in helping the Company to spread the good reputation of Apples computers to ordinary people through the years and thus to a great extent have contributed in buildning the necessary market expectations that have made it possible for Apple to develop and sell new products to a continuing growing market by fulfilling and helping ordinary peoples daily needs. I believe that without these earlier pioneers and supporters of Apple´s ever innovative productline, its not taken for sure the Apple Company should have reached this all time incredible height of success we all can witness today...
Sincerely
Stefanis
PS/ Me and my family are true Apple customers and supporters in having all together 4 iPhones, 4 iPods, 1 iPad, 1 MacBook, 2 MacBook Pro´s, 1 Mac Pro, 1 Apple TV 2nd gen, 1 Apple TV 3rd gen and a lot of general and Pro Application (among them all iWork programs, Aperture, Final Cut Studio, Final Cut Pro X and Logic Pro).

what a long post....Apple, btw, does not read this stuff, so ranting, raving, and complaining here might make you feel good, but it does no good at all. That being said, I, too have a Mac Pro Quad Core Xeon with 6 gigs of ram and an nVidia 8800 GT graphics card (not as good as yours, alas) and I've had no problems at all with it. Yes, it doesn't have Thunderbolt, but maybe we Mac pro owners will get lucky and someone will come out with an adapter (probably not). No, you probably don't have to throw away your Mac Pro, but if you do, I'll take it, for a small "recycling" fee >:-) That was a joke. Yes, the Mac Pro's future isn't quite clear, YET. Hopefully that will improve very soon. As for not being able to upgrade to Mountain Lion. Don't worry about that too much, Nobody is forcing you to do that. Your Mac Pro won't quit working if it isn't installed. From what I've heard, you should give the new OS a chance, and wait to get it, in case there might be some bugs, or stuff not working with the new OS, which has been known to happen. Yes, we Mac Pro owners don't like being treated like mushrooms-kept in the dark, and being fed......... but Apple is Apple and it will do what it does, and there is nothing you or me can really do to change that. All I can say is....trust, have faith, be patient, go for a walk, do something else to take your mind off of this problem. IF apple decides to drop the Mac Pro for good, and that's a big "IF", I think they will anger a whole bunch of people
which isn't good. However, that hasn't happened...YET. Let us hope that it doesn't
John B

Time to upgrade from my EOS 10D. Need advice.

I purchased my EOS 10D back in 2000 as a way to reclaim control of image processing after losing access to a darkroom when I graduated from college. Although it has served me well for everyday and semi-professional shots, it's now a relic by today's standards. I need to upgrade to something that will keep me happy for a while without breaking the bank. But there are so many Canon digital SLRs from which to choose, I just don't know which one would be best.
Any help anyone can offer will be greatly appreciated.
JCB

Since I have never really invested a lot of money in lighting equipment, most of what I shoot is outdoors: scenery, wildlife, flowers, etc. And as an avid dog lover, I enjoy shooting my three Parson Russell Terriers more than anything--portrature, action shots, etc. I own a bakery for dogs as well, so I use the 10D for events such as "Photos with Frosty," where I do use a basic lighting setup and external flash to ensure that people get what appears to be a professional image of their pups. For everyday shooting, I use a Quantaray 19-200mm 1:3.5 - 6.3. I also have a Tokino 20-35mm 1:3.5 - 4.5 and a Tamraon 70-300 1:4 - 5.6 (the latter I really don't like much).
As to what's important to me, I guess it would be to contiue to do the things I have been doing with some versatility to allow me to try my hand at other things. As far as budget, I could go up to $1,500 but have an idea that I could get something much better than the 10D for a lot less than that. Today, for Photos with Rudolph (this year's character), I used an employee's T3i and was impressed. It was light and speedy, and the AF seemed far superior to my old (and beloved) 10D.
Thank you for getting back to me on this. It's a big purchase, and there are so many options. I don't mind spending money, but I don't want to waste it either. When I bought my 10D 12 years ago, the Rebel was sort of a joke. Now it seems that the Rebel I used today made my 10D obsolete.

Upgrading is a Joke!

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