Upgrading PSE 10 to PSE 11 with exchange

I have Windows 7 64 bit and PSE 10. I want to upgrade to PSE 11 using the exchange program. It describes it on website but no employee ever heard of it??? I do have all the requirements but following through with the purchase I am in need of help please.

  If you have any previous version of PSE you can purchase the upgrade version. Check on-line such as Amazon as the full product is sometimes discounted, notably during the holiday season. Purchase whichever is the cheapest as both upgrade and full product are identical.
A free exchange is available only if you purchased PSE10 between 1 September and 24 September.
http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html

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