Upgrading to CS5 on MAC - last purchase was for PC

My order is on a status of pending which is a pain when the order process purchase path makes it appear as if it would be instantaneous.
I've been using Contribute on a PC for years. I switched to MAC last August and recently installed a copy of CS5 on trial. It has been working well so I tried to buy the upgrade but it doesn't seem to be plug and play. No serial number shows on the order and my old serial number won't work on the CS5 Trial.
Wondering if I can download Contribute 3 for MAC and will it work with my serial number from 2006?
Anxious to complete a project. Tried uninstalling and reinstalling to refresh the trial but I guess that doesn't work.
Adobe Live Chat agents are unavailble. Previously in a chat session I was advised I could do the upgrade seemlessly and use CS5. Pity I cant/
Thanks for your help.

Wondering if I can download Contribute 3 for MAC and will it work with my serial number from 2006?
It won't. Serial numbers are platform specific. Well, they were until CS5.5. CS6 handles this differently. For everything else, this still applies: Order an Adobe product platform swap or language swap
Mylenium

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